ALDI staff told me to go to Dunnes or Tesco

rolion

Hi All,

Had a bad day today and on my way home decided to get few things for dinner, mainly only the seeds bread.
Waited in the queue nicely and patient for other people then, when my turn came, by the time I moved the trolley the staff began scanning the items and stacked them on top of each other on that small table beside the cash machine.

Me:
Why do you scan so fast, why don't wait for me?
Staff:
Part of training, we have to be fast.
Me:
Then please stop topping them on top, slow down please.
Staff:
Sorry, training
Me:
If I were in Dunnes or Tesco, staff will have been waiting, smiling talking and even sometime helping me with the bag !
Staff, smiling:
Why are you here then, why don't you go to Tesco or Dunnes !!
Me:
Well, as feedback, tell your managers that I'm not happy with the way you are dealing with my paid food.
Staff:
Part of staff training.
Me:
That's not nice what you're saying !
Staff:
Then you can go to Dunnes!
....

Then, at the payment time:
Staff:
Cash or card!?
Me, smillng ironic:
Why do you want to know, what's the difference !?
Staff:
We need to know, part of the training !

I lost it at that moment, took the items and run home.

Now, i am planning to lodge a feedback form to ALDI main office in relation to my experience.
Then, go back to shop, ask for Supervisor and for that particular staff member and request that if sending pissed-off customers to Dunnes or Tesco is part of the staff training or just staff personal opinion !!

I don't care about the staff "training" after my meeting as never ever myself or my family will walk in to that shop again !

What do you make of it, i'm I over reacting !?
Any one in same experience !?

Thanks.

jackinthemix94

You sound insane. Everybody knows what you get in ALDI / LIDL, cheap products and fast service. If you want someone to go nice and slowly and have a chat then yeah, go to Tesco.

Like wow, get some real problems !

L1011

Aldi staff are amongst the rudest out there and the customer care don't give a damn. They also don't seem to understand that they support areas that Aren't Scotland - they're all in Scotland and quote Scottish law whether you're in England/Wales or here. You could easily have been dealing with a supervisor or manager on the tills, they are pretty much all that bad.

I've managed to a find branch not staffed by the standard rude ones, but I've little confidence it'll last.

HOWEVER - they do need to know cash or card as till systems do need to be told to send the transaction to the EPP, for instance.

mansize

I find the staff very friendly in lidl/aldi they are under pressure to check people out quickly.

If you want slow cashiers I would advise Dunnes

Yep, you're over reacting

No one goes to lidl or Aldi for their customer service

njs030

That's part of their training, the speed they scan items is collected and they get in trouble if it's too slow.

What a silly thing to worry about, if you want cheap food accept the service as it is. If you want niceties go elsewhere

rolion

rolion wrote: »

Hi All,

Had a bad day today and on my way home decided to get few things for dinner, mainly only the seeds bread.
Waited in the queue nicely and patient for other people then, when my turn came, by the time I moved the trolley the staff began scanning the items and stacked them on top of each other on that small table beside the cash machine.

Me:
Why do you scan so fast, why don't wait for me?
Staff:
Part of training, we have to be fast.
Me:
Then please stop topping them on top, slow down please.
Staff:
Sorry, training
Me:
If I were in Dunnes or Tesco, staff will have been waiting, smiling talking and even sometime helping me with the bag !
Staff, smiling:
Why are you here then, why don't you go to Tesco or Dunnes !!
Me:
Well, as feedback, tell your managers that I'm not happy with the way you are dealing with my paid food.
Staff:
Part of staff training.
Me:
That's not nice what you're saying !
Staff:
Then you can go to Dunnes!
....

Then, at the payment time:
Staff:
Cash or card!?
Me, smillng ironic:
Why do you want to know, what's the difference !?
Staff:
We need to know, part of the training !

I lost it at that moment, took the items and run home.

Now, i am planning to lodge a feedback form to ALDI main office in relation to my experience.
Then, go back to shop, ask for Supervisor and for that particular staff member and request that if sending pissed-off customers to Dunnes or Tesco is part of the staff training or just staff personal opinion !!

I don't care about the staff "training" after my meeting as never ever myself or my family will walk in to that shop again !

What do you make of it, i'm I over reacting !?
Any one in same experience !?

Thanks.

Honestly?

You sound like a nightmare to either serve or to have been behind in a queue.

Skid X

I'm glad I wasn't waiting in the queue behind you.

Sounds like the Checkout Operator was doing their job correctly and you looking for someone to pick an argument with.

mansize

A few things in a trolley?

Spanish Eyes

A smile from the customer works wonders.

At least at my Aldi/Lidl. They are great.

But then again, I know the drill, have the trolley pulled around, put the stuff into it (My Way lol), have the card out to pay, and move along smartish like!

Don't see what the problem is really.

Just smile, don't engage, they are at work FGS.

rolion

Oahh...thanks for replies !
Didn't even had time to press refresh!

I thought I am over reacting but if that staff will be have worked for me, will be sent to be retained until she is sick and resigns !
So lucky...

I don't want chat or niceties or favours !
I want respect for my paid items /food and for my hard earned cash paying their wages !
The smiling face telling me to go to other stores lacks the least minimum respect of staff towards any kind of customer, no matter what type, colour, time, speed, day or night !!!

Is common sense and I learned a lesson.
If that cannot be found in ALDI, then never ALDI again !
Dunne's or Tesco can have my money.

Have fun !

Tangatagamadda Chaddabinga Bonga Bungo

It's part of their business model and it helps keep their prices lower.
I like that they work fast. I want to get in, get out and go home.

The only thing that ever feels rude to me when I'm in a supermarket is if I'm paying too much for something. And I've never felt that way coming out of Aldi.

They have loads of Irish produce too which is great.

mansize

rolion wrote: »

Oahh...thanks for replies !
Didn't even had time to press refresh!

I thought I am over reacting but if that staff will be have worked for me, will be sent to be retained until she is sick and resigns !
So lucky...

I don't want chat or niceties or favours !
I want respect for my paid items /food and for my hard earned cash paying their wages !
The smiling face telling me to go to other stores lacks the least minimum respect of staff towards any kind of customer, no matter what type, colour, time, speed, day or night !!!

Is common sense and I learned a lesson.
If that cannot be found in ALDI, then never ALDI again !
Dunne's or Tesco can have my money.

Have fun !

You sound lovely- hoping a person has to quit their job through illness

ted1

L1011 wrote: »

Aldi staff are amongst the rudest out there and the customer care don't give a damn. They also don't seem to understand that they support areas that Aren't Scotland - they're all in Scotland and quote Scottish law whether you're in England/Wales or here. You could easily have been dealing with a supervisor or manager on the tills, they are pretty much all that bad.

I've managed to a find branch not staffed by the standard rude ones, but I've little confidence it'll last.

HOWEVER - they do need to know cash or card as till systems do need to be told to send the transaction to the EPP, for instance.

I find them quiet friendly

Tangatagamadda Chaddabinga Bonga Bungo

Tangatagamadda Chaddabinga Bonga Bungo wrote: »

It's part of their business model and it helps keep their prices lower.
I like that they work fast. I want to get in, get out and go home.

The only thing that ever feels rude to me when I'm in a supermarket is if I'm paying too much for something. And I've never felt that way coming out of Aldi.

They have loads of Irish produce too which is great.

I'm loving this user name! 😀

**Timbuk2**

It baffles me how people can find Aldi/Lidl's checkout speed too fast? Just lift items into the trolley and pack (at your leisure) on the packing shelf.

Would much rather be in a fast-moving Aldi queue than stuck behind one person placing everything neatly into bags and chatting to the operator for 5+ minutes in Tesco/Dunnes/etc.

Gmol

Seriously?

hognef

bubblypop wrote: »

Yep, you're over reacting

No one goes to lidl or Aldi for their customer service

In my opinion, a fast and efficient checkout *is* good customer service. I've absolutely no time for the dawdling that takes place in Tesco etc.

And in my local Aldi (and Lidl too), the staff are all very friendly. The fact that they are actually both able and allowed to think for themselves is quite a positive too, and eliminates the endless waiting for somebody more capable whenever things don't happen exactly as expected.

FortySeven

The only thing that annoys me in shops are people expecting some kind of experience. Just get your stuff, pay for it as efficiently as possible and then get out of my way.

I do the same for everyone else.

If you are a bit slow, try online shopping and let the rest of us save a bit of stress having to wait behind you while you are flummoxed by putting a few items into a bag.

punisher5112

Unexpected item or person in the bagging area......

SmartinMartin

I know where I'd have told you to go.

BettePorter

The whole point of minimal shelf area beside till is so chuck all your stuff into ur trolley and go ( and pack elsewhere) I would guess that's why its level with trolley too..... for easy chucking!

I bet u were also THAT annoying customer who packed everything slowly and as u liked before paying too! I think even the owner of aldi would have given you a lift to dunnes !

Graham

SmartinMartin wrote: »

I know where I'd have told you to go.

Dunnes/Tesco?

scuderia

I currently work in retail and people like you are extremely annoying. Just get on with your life. Lodging complaints, never coming back to the shop. Do you really think they care? They make millions upon millions every year. One customer that decides to never go back to that shop is replaced by 10 new people that do.

Move on and stop wasting your time.

Turtle_

In fairness I think the op isn't communicating what happened properly...

It sounds like they were still emptying stuff from the trolly onto the belt whilst the operator was going full pelt and stacking the items with absolutely no regard for whether they were being damaged. Because the op was still trying to put groceries on the belt, OP couldn't get the scanned goods back into the trolly.

Fast is fine until it becomes fast and ignorant of causing damage to goods that they will then expect you to pay for. Oh and I mean more squashed bread and bruised fruit than smashed jar.

Stephen15

I actually agree I can see your I understand how it saves money for them to stack the shelves in boxes and all that kind of no frills stacking. But how does it save money to just f*ck all your stuff in the trolley without even giving you the chance to bag your stuff. I don't mind they're lack of music in fact I quite like it or they're poor prevention of the goods but that the way they scan your goods just gets on my nerves. Why do they even put 4 or 5 checkouts in their stores when its rare that more than 2 ever open? The rudness of the staff is probably due to the fact from what I hear they are treated like sh1t much worse than tesco or dunnes which get a bad rep because of trade unions bad mouthing them.

jimmycrackcorm

rolion wrote:

I thought I am over reacting but if that staff will be have worked for me, will be sent to be retained until she is sick and resigns ! So lucky...

You are overreacting and I think you should go to Tesco so that I can get my lovely boxed aldi steaks without people like you complaining.

myshirt

Op I would have grabbed you by the collar, <SNIP> out the door.

This is the business model and the offering. For many, Aldi are and were the only beacon of decency in hard times. Absolutely go to Dunnes or Tesco if it is a different offering you are looking for. You are seriously, seriously not clued in at all with that post. My mate is an area manager in Cork and let me tell you this - he wouldn't give a sh!te. You are living on Google too much if you think 'the customer is always right' and many other fallacies peddled out there. Business thinking has moved on. Not all customers are of the same financial or strategic value to an organisation, and organisations are understanding that better. If I was Aldi I wouldn't want you in the store at all.

Turtle_

Turtle_ wrote: »

In fairness I think the op isn't communicating what happened properly...

It sounds like they were still emptying stuff from the trolly onto the belt whilst the operator was going full pelt and stacking the items with absolutely no regard for whether they were being damaged. Because the op was still trying to put groceries on the belt, OP couldn't get the scanned goods back into the trolly.

Fast is fine until it becomes fast and ignorant of causing damage to goods that they will then expect you to pay for. Oh and I mean more squashed bread and bruised fruit than smashed jar.

Never saw anyone yet take that long to get a trolley of stuff on the belt that wasnt a messer id pay to avoid

Get in, get stuff, get paid, get out, keep out of my way while youre at it, and never (ever ever) take your bad day out on someone serving the public

breffni bogballer

take ur head out of ur arse,they r cheap for a reason

PS: U could wait till ladders are on offer,buy 1 and get over yourself FFS

L1011

ted1 wrote: »

I find them quiet friendly

Nominally local branch are all terrible
Branch nearest work are all terrible
Branch nearest my parents house are all terrible (albeit the least terrible of the three)
Branch a few minutes further from my house are the exact opposite. Not sure how, not sure if it'll last.

Stephen15

Stephen15 wrote: »

I actually agree I can see your I understand how it saves money for them to stack the shelves in boxes and all that kind of no frills stacking. But how does it save money to just f*ck all your stuff in the trolley without even giving you the chance to bag your stuff. I don't mind they're lack of music in fact I quite like it or they're poor prevention of the goods but that the way they scan your goods just gets on my nerves. Why do they even put 4 or 5 checkouts in their stores when its rare that more than 2 ever open? The rudness of the staff is probably due to the fact from what I hear they are treated like sh1t much worse than tesco or dunnes which get a bad rep because of trade unions bad mouthing them.

Saves money because its quicker

On yr last point, in order of happy staff, aldi/lidl pay well and tesco treat you well.

Dunnes are terrible to work for and anyone i ever spoke to with retail experience would have agreed

EIREDriver

Aldi are extremely efficient. They are trained to serve customers quickly.

It astounds me when I go into my local SuperValu and some staff potter around at snails pace stacking shelves, while the ones at the till have lengthy conversations with the customers.

The Aldi method is the way forward. I agree that sometimes they do go overboard but they need to hit certain targets and seem to always be conscious of this.

Eimee90

Staff in my aldi are lovely, it's very obvious that they have to follow a procedure on the till, so the fast scanning doesn't bother me. I'd rather that, then seeing one of them pulled aside and given out to. We've all been in jobs where you have to act or do something a certain way, despite gritting your teeth behind it.

Total over reaction.

Graham

Stephen15 wrote: »

But how does it save money to just f*ck all your stuff in the trolley without even giving you the chance to bag your stuff.

The long shelf against the window is for you to sort out and bag your shopping if you need it.

If you double the checkout time while you neatly rearrange your grapes into alphabetical order, you also double the number of staff required to serve the same volume of customers. That drives up costs for everyone.

EIREDriver

Stephen15 wrote: »

But how does it save money to just f*ck all your stuff in the trolley without even giving you the chance to bag your stuff.

The whole point of the shelves behind the tills is so that customers throw everything in to the trolley, and then can bag them at the shelves. You can spend all day at the shelves if you wanted to. It means that the queue moves quickly, as no one has to wait for people to pack everything away. It's brilliantly efficient and I can't believe people would complain about it.

Edit: Snap Graham!

Stephen15

[Deleted User] wrote: »

On yr last point, in order of happy staff, aldi/lidl pay well and tesco treat you well.

Dunnes are terrible to work for and anyone i ever spoke to with retail experience would have agreed

I may be wrong put I have heard that lidl don't pay their staff for doing overtime just a basic wage and that's that it they may have improved now as this is going back to pre recession years when only Eastern Europeans ever worked in their shop. I have heard that dunnes do treat their staff well since they are always friendly and courteous if they were treated like crap I could see them being any bit friendly.

prinzeugen

scuderia wrote: »

I currently work in retail and people like you are extremely annoying. Just get on with your life. Lodging complaints, never coming back to the shop. Do you really think they care? They make millions upon millions every year. One customer that decides to never go back to that shop is replaced by 10 new people that do.

Move on and stop wasting your time.

When I worked in retail it was people will tell 20 friends about a bad experience but only 5 about a good one.

A rule in any customer facing job is to treat everyone the same way as you want to be treated yourself. If you are rude to a customer expect them to be rude back.

I see both Lidl and Aldi got hauled over the coals in the UK about false advertising.. Yet the same ads are still on TV here.

Stephen15

EIREDriver wrote: »

The whole point of the shelves behind the tills is so that customers throw everything in to the trolley, and then can bag them at the shelves. You can spend all day at the shelves if you wanted to. It means that the queue moves quickly, as no one has to wait for people to pack everything away. It's brilliantly efficient and I can't believe people would complain about it.

I like to put all the cold stuff together so it is easier to put things in the fridge when I get in tesco or dunnes you put segregate all the cold stuff on the conveyor so they will be scanned and bagged together in lidl or aldi that system makes it twice as hard.

Del2005

Stephen15 wrote: »

I actually agree I can see your I understand how it saves money for them to stack the shelves in boxes and all that kind of no frills stacking. But how does it save money to just f*ck all your stuff in the trolley without even giving you the chance to bag your stuff. I don't mind they're lack of music in fact I quite like it or they're poor prevention of the goods but that the way they scan your goods just gets on my nerves. Why do they even put 4 or 5 checkouts in their stores when its rare that more than 2 ever open? The rudness of the staff is probably due to the fact from what I hear they are treated like sh1t much worse than tesco or dunnes which get a bad rep because of trade unions bad mouthing them.

You have to logically load the conveyer so that you can get stuff into the trolley or bag in order, it's a simple concept like having the change ready to pay for the bus as you complain about wanting 5 minutes for the bus. They have a shelf past the tills to put your items in your bags.

They have multiple tills as once more 2 people are standing beyond the end of the conveyer they open another till.

I much rather the service in Aldi/Lidl which is efficient than Dunnes where I've stood in a queue at the only open till while several members of staff store chatting or Tesco where at least the staff have the decency to not stand behind closed tills chatting while you wait 10 minutes for person to scan a few items

I take all the packaging off my food when I'm at the shelf.
I throw all plastic etc in the bin, & just bring home what I want .
So in that way, it's actually better than Dunne's or tesco , at least I don't have to bring home crap I don't want.

Conas

I always like the speed the Aldi staff go at the checkouts. It makes the dreaded weekly shop nice and quick. I never heard anyone ever complain that they were going too fast.

Aldi is a German company and the staff are trained in 'German efficiency'. If you are looking for the Irish 'Howya hun', chit-chat then I would have told you to go to SuperValue.

EIREDriver

Stephen15 wrote: »

I like to put all the cold stuff together so it is easier to put things in the fridge when I get in tesco or dunnes you put segregate all the cold stuff on the conveyor so they will be scanned and bagged together in lidl or aldi that system makes it twice as hard.

Can't see how it makes it harder? Chuck everything into trolley. Pay for your shopping, move over to the shelves, open your bags and then arrange your shopping however the hell you like.

It's actually probably better as you have all the time in the world at the shelves, while no matter how laid back Tesco etc are, you do feel conscious of the people behind you when packing stuff away at their checkouts.

54and56

In my experience staff in Aldi are hard working, efficient, helpful and polite. The store offers good quality products at low prices and to achieve this they operate a low cost model including fast checkout where you are expected to load quickly into your trolley, pay and then take as much time as you like putting everything into bags in the loading areas between the tills and the exit door.

If you don't like this model stop holding up the rest of us and go somewhere else.

Simples.

FortySeven

bubblypop wrote: »

I take all the packaging off my food when I'm at the shelf.
I throw all plastic etc in the bin, & just bring home what I want .
So in that way, it's actually better than Dunne's or tesco , at least I don't have to bring home crap I don't want.

That's a great idea that I never thought of. I'm going to do that from now on. Thanks!

EIREDriver

bubblypop wrote: »

I take all the packaging off my food when I'm at the shelf.
I throw all plastic etc in the bin, & just bring home what I want .
So in that way, it's actually better than Dunne's or tesco , at least I don't have to bring home crap I don't want.

A lot of Aldi shops now have a big box that you can throw all the packaging into. Great idea.

Tigger

i love that they beep things soo quickly

prinzeugen

The only thing I buy there is plants when they have them. Would never buy raw produce..

Raw chicken above prepackaged bacon.. Great idea. They should maybe train staff in food safety before scanning stuff quick.

Conas

The only thing I don't like about Aldi, is when you go to the checkout to buy alcohol. You could be 70, and as gray as a badger, and they'd still ask you for ID. :pac:

Graham

Conas wrote: »

I always like the speed the Aldi staff go at the checkouts.

+1

Am I the only person that treats the checkout at Aldi/Lidl as a competitive sport? The aim of the game is to get the stuff into the trolley fast enough so that you're waiting for the checkout staff to catch up.

The Gibzilla

rolion wrote: »

Oahh...thanks for replies !
Didn't even had time to press refresh!

I thought I am over reacting but if that staff will be have worked for me, will be sent to be retained until she is sick and resigns !
So lucky...

I don't want chat or niceties or favours !
I want respect for my paid items /food and for my hard earned cash paying their wages !
The smiling face telling me to go to other stores lacks the least minimum respect of staff towards any kind of customer, no matter what type, colour, time, speed, day or night !!!

Is common sense and I learned a lesson.
If that cannot be found in ALDI, then never ALDI again !
Dunne's or Tesco can have my money.

Have fun !

Absolutely ridiculous. Do everyone a favour and buy your shopping online, that way you'll get all the "respect" you need.

The staff member was doing their job, serving as many people as possible in a busy store, so the last thing they, or the other people in the queue need, is someone who's purposely moving slowly and looking for an argument.