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Eir broadband ---terrible service---how to resolve.

  • 22-06-2016 9:12pm
    #1
    Palcare
    Registered Users, Registered Users 2 Posts: 4 ✭


    I have ongoing problems with my broadband connection and Eir keeps telling me to turn off my modem,turn on my modem, stick a cocktail stick in, pull out, add ethernet etc etc. Modem not broken but the signal to it is abysmal ---- I could connect up 40 times a night. I live in Maynooth area. Eir have promised me a new modem--I'm now waiting 6 weeks for it. Can anyone advise where in the home is the best place to locate a modem (please don't be rude!) and any other help much appreciated--thanks. Does Eir treat all customers like this and are they proud of their rudeness and dreadful customer service?


Comments

  • #2
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    Palcare wrote: »
    I have ongoing problems with my broadband connection and Eir keeps telling me to turn off my modem,turn on my modem, stick a cocktail stick in, pull out, add ethernet etc etc. Modem not broken but the signal to it is abysmal ---- I could connect up 40 times a night. I live in Maynooth area. Eir have promised me a new modem--I'm now waiting 6 weeks for it. Can anyone advise where in the home is the best place to locate a modem (please don't be rude!) and any other help much appreciated--thanks. Does Eir treat all customers like this and are they proud of their rudeness and dreadful customer service?

    Plug it into the master socket.


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