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Creative Cloud problem

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  • 28-05-2016 10:05pm
    #1
    Myksyk
    Moderators, Arts Moderators Posts: 3,550 Mod ✭✭✭✭


    Anyone else having ongoing difficulties with updating CC? I have been unable to download updates for the least number of months having had no issues with this in the year previous. The message I receive is "unable to reach adobe servers. Please check your firewall settings, ensure the time settings on your computer are correct and try again". I have, I did and no go! Any help appreciated.

    Btw, I did contact Adobe whose support agent wanted to do a remote session on my computer which I wasn't particularly happy with but maybe Im paranoid!??

    I use an iMac running El Capitan and a new Macbook running the same. Both have the same issue.


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    #2
    CabanSail
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators Posts: 9,047 CMod ✭✭✭✭CabanSail


    No problem here and I recently did a re-install too.

    I would do the remote session as long as you contacted them.


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    #3
    samhail
    Registered Users Posts: 2,699 ✭✭✭samhail


    Yeah same. I'm on a PC. I think I did the very long work around to download the updates manually (come to think about it, I may not have actually installed the updates).

    Did you let them remote in? Any luck


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    #4
    flyingsnail
    Registered Users Posts: 2,752 ✭✭✭flyingsnail


    I had the same problem, this fixed it for me an only took a minute or so. Not sure how to do it on Mac.


    https://forums.adobe.com/thread/1711111


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    #5
    Myksyk
    Moderators, Arts Moderators Posts: 3,550 Mod ✭✭✭✭Myksyk


    Thanks flyingsnail ... I'll try that later.


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    #6
    Myksyk
    Moderators, Arts Moderators Posts: 3,550 Mod ✭✭✭✭Myksyk


    Tried but the mac seems different. I might try to see if something similar has been described for it.


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    #7
    magicbastarder
    Moderators, Category Moderators, Arts Moderators, Sports Moderators Posts: 48,775 CMod ✭✭✭✭magicbastarder


    i hadn't spotted that i'd not seen any updates in ages till i saw this thread. turns out i was just signed out of CC, looks like signing back in has fixed it.


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