Macaris Takeaway Dreadful

madmac187

Hi all I bought a takeaway last night from Macaris and got it delivered to my girlfriends for us as we were starving. I have to say it was the worst. All of it went in the bin. 22yoyo in the bin, don't know about anyone else, but it has really pissed me off and felt so robbed. Left review through the app and told the truth and highly doubt anyone will come back to me.

Anybody else had this experience?

eqwjewoiujqorj

Surly if you phoned them up they would have sorted you out right away with either a refund or new food.

I think you've lost a bit of leverage now after the bad review.

Had a problem with a pizza delivery once, simply inedible and looked like it was thrown together.
Called up and spoke to the manager and they sent a new pizza very promptly and made perfectly - I'd guess the manager made it themselves.

Best to put this down to a bad experience I think.

BTW what did you do for food as you said you were starving?

madmac187

eqwjewoiujqorj wrote: »

Surly if you phoned them up they would have sorted you out right away with either a refund or new food.

I think you've lost a bit of leverage now after the bad review.

Had a problem with a pizza delivery once, simply inedible and looked like it was thrown together.
Called up and spoke to the manager and they sent a new pizza very promptly and made perfectly - I'd guess the manager made it themselves.

Best to put this down to a bad experience I think.

BTW what did you do for food as you said you were starving?

Not really looking for a refund just giving out lol

True like it was too late by then anyway food arrived at 9:45, ate what we should have had,banana and bottle of water. Didn't want hassle, had to catch a flight this morning to go to work in Nottingham 6:30am

seamusk84

Can you be more specific about what was wrong with it? Keeping in mind you were ordering from a chipper.

hardCopy

What did you order that was so bad? It's hard to imagine a bag of chips fit for the bin.

January

There are many many Macari's in Dublin, I can testify that they're not all bad and that if you do complain they are usually quick to rectify it.

gumbo1

What branch did it come from?

rubadub

madmac187 wrote: »

Anybody else had this experience?

as other said, which one, its not a mcdonalds or something. Some are the same groups but they are not all the same crowd.

It'd be like me saying has anyone else found the barmen rude in murphys pub.

harry Bailey esq

Most macaris are superior to other chippers, the only one i recall slipping in standard is the one up beside tesco express in Finglas. The one on the Ballymun Rd. by dcu is still top notch,as is the little chip in Finglas East.It is owned by the same macaris as the one at tesco express and is seriously and consistently tasty. The one in balbriggan is great too.

madmac187

My apologies all, been very busy with work. Garlic sauce tasted off in the garlic cheese and chip, with so much salt in it you could kill, onion rings were so sogging and tasting of flower. Just was so inedible. Now I'm not a takeaway fanatic but was not good and threw all in bin and the woman thought the same.

Hanley

Jesus Christ. Be a f*cking man and contact them directly to complain.

Maybe they'd an off day.

Maybe they'd an off hour.

Maybe they'd have fixed it instead of you jsut having a go at someone's business on a public internet forum where anyone can say what they want.

AND you didn't even say which bloody one its from, so you could be bitching about several different places.

blue_blue

Have you sought counseling?

harry Bailey esq

But what macaris was it???

ebbsy

I know a good solicitor.

Canadel

I know a good Macaris.

fussyonion

You can't tar all Macari's with the same brush just because you had a bad experience with one branch.

The Macari's near me has been dishing out consistently great chipper grub for the past 20 years; I think it's top notch.

You just got unlucky and like others have said, you should have complained and given the chipper a chance to rectify the issue instead of going ahead and giving them a bad review.

John_Rambo

madmac187 wrote: »

My apologies all, been very busy with work. Garlic sauce tasted off in the garlic cheese and chip, with so much salt in it you could kill, onion rings were so sogging and tasting of flower. Just was so inedible. Now I'm not a takeaway fanatic but was not good and threw all in bin and the woman thought the same.

Sounds like you and the "woman" didn't want a proper 1&1 and were expecting some sort of supermacs post GAA match super upsised garlic mayo, fries and processed onion ring garlic cheese dipped crap!!

Order fish and chips if you're in Dublin. If you want onion, ask for onion fritters instead of onion rings, massive slices of Spanish onions fried in batter. Dublin chippers lean towards fish and chips old school style, although they're fast food, they're a bit more raw deep fried spuds and fresh battered cod with salt and vinegar than the fast food supermacs stuff offered in the West.

The food wasn't bad, you just ordered crap!!

Birneybau

You for real "Rambo"?

Talking absolute rubbish tbh.

Realt Dearg Sec

John_Rambo wrote: »

Sounds like you and the "woman" didn't want a proper 1&1 and were expecting some sort of supermacs post GAA match super upsised garlic mayo, fries and processed onion ring garlic cheese dipped crap!!

Order fish and chips if you're in Dublin. If you want onion, ask for onion fritters instead of onion rings, massive slices of Spanish onions fried in batter. Dublin chippers lean towards fish and chips old school style, although they're fast food, they're a bit more raw deep fried spuds and fresh battered cod with salt and vinegar than the fast food supermacs stuff offered in the West.

The food wasn't bad, you just ordered crap!!

What are you ****ing rambling on about? A chipper is the same all over the country. Identical, everywhere.

K.Flyer

Can't tar all Macari chippers with the same brush. Not all Macaris are the same, and few of them are actually related to each other. I know of one Macari chipper and the owners are not Macari themselves.

WarZ

John_Rambo wrote: »

Sounds like you and the "woman" didn't want a proper 1&1 and were expecting some sort of supermacs post GAA match super upsised garlic mayo, fries and processed onion ring garlic cheese dipped crap!!

Order fish and chips if you're in Dublin. If you want onion, ask for onion fritters instead of onion rings, massive slices of Spanish onions fried in batter. Dublin chippers lean towards fish and chips old school style, although they're fast food, they're a bit more raw deep fried spuds and fresh battered cod with salt and vinegar than the fast food supermacs stuff offered in the West.

The food wasn't bad, you just ordered crap!!

Go back into your corner.

tricky D

Mod note: a bit more civility would be good from a few posters. Otherwise the thread isn't worth continuing.

rubadub

ebbsy wrote: »

I know a good solicitor.

Hope his name is not John, had terrible trouble with a solicitor called John. My advice is best avoid all of them called John.

I wonder if the OP has been in the same mystery place during the day. Some things do not travel well for delivery, or maybe he does not frequent chippers much, I know a few people who do not like chippers and would prefer mcdonalds etc. Salt n vinegar can created lots of steam in the bag and make things soggy. I actually like soggy chips like that but if I didn't I would ask for none and add it when it arrived.

John_Rambo

Realt Dearg Sec wrote: »

What are you ****ing rambling on about? A chipper is the same all over the country. Identical, everywhere.

All chippers are identical? Let me educate you!

Birneybau wrote: »

You for real "Rambo"?

Talking absolute rubbish tbh.

Nope, listen and learn.

WarZ wrote: »

Go back into your corner.

No. Now listen up.

Different chippers use different spuds, some even use frozen spuds!!!:eek: Some use lard, some oil, they have different ways of prepping the fish, they all use different batters, they cook at different temperatures and for varying times

The likes of McDonalds are identical all over the country, but they're not chippers.

There's a vast vast difference between a good Dublin chipper and a bad chipper. If you're into garlic sauces and cheese dips, head in to Supermacs with the red necks and innocent tourists that stumbled in.

Birneybau

Wow, the condescension.

irlirishkev

OP this is pretty low. Name and shame by all means, but only after contacting the outlet directly and giving them a chance to redeem themselves. As others have said, it may have been an anomaly. I imagine the management would be mortified if they thought they'd unsatisfied customers.

John_Rambo

Birneybau wrote: »

Wow, the condescension.

But I'm right. Not talking rubbish like you claimed I was in your short, rude, condescending post.

humberklog

I find Macaris very hit and miss, but mostly miss. They're not all the one group though as far as I know.

I do notice that when an Italian is working the food is better but that's so rare as it's mostly east Europeans- great bunch of lads etc. but they don't cook the food with the same attention.

There's a small one in Malahide that's more often than not quite good.


There's one beside me in Belmayne that was called Macari's but know called Romayo's and that's often disappointing. But really good when the Italian boss is in.

I'd never get chipper food delivered though as it only has a fair chance of being ok if it's eaten immediately.
Being kept in a hot bag while on a delivery route it stands no chance of being edible imo.

ProudDUB

irlirishkev wrote: »

OP this is pretty low. Name and shame by all means, but only after contacting the outlet directly and giving them a chance to redeem themselves. As others have said, it may have been an anomaly. I imagine the management would be mortified if they thought they'd unsatisfied customers.

+1

I am a former restaurant manager. Our restaurant did a lot of delivery business. People doing what the OP has done,, made my life very hard.

Contact the restaurant/chipper. Give them a chance to get to the bottom of why you were unsatisfied with your order, what they can do to compensate you & what they can do to make sure no further orders get screwed up. If the OP didn't want to wait up for them to send you out a freshly made order, perhaps he could have gotten an apology, an explanation, and/or a commitment for a freebie the next time he orders. If they refuse to do any of that, then name & shame by all means.

Just saying eff it, I couldn't be bothered contacting them and then badmouthing them to other people & on the internet is very unfair.

Maybe the driver got lost and the food went cold and soggy while he was driving around trying to find the OP's house. Maybe they need to retrain their driver or buy him a GPS. Maybe they need to retrain whoever was on the fryer that night. Maybe whoever assembles the orders need a good kick up the hole. Whatever it is, the chipper doesn't know it needs to fix these problems, unless people contact them when things go wrong.

Have a little thought and consideration for the people who are only trying to do their jobs & whose livelihoods are dependent on satisfied customers.

End of rant.

(Like I said, I'm in biz.:o )

arayess

Realt Dearg Sec wrote: »

What are you ****ing rambling on about? A chipper is the same all over the country. Identical, everywhere.

this is lies.
as fish and chips is a big tradition in "orange" parts of NI - I, as somebody who knows a few fast food places - will testify that chippers in unionist areas are superior to any fare dished up in the free state.

harry Bailey esq

arayess wrote: »

this is lies.
as fish and chips is a big tradition in "orange" parts of NI - I, as somebody who knows a few fast food places - will testify that chippers in unionist areas are superior to any fare dished up in the free state.

Ooh somebody's got a chip on there shoulder!
But as a fellow grease enthusiast i can testify that Dublin as a rule has far superior chippers than any of the other 31 counties.

Strumms

I think the OP if all they want is a rant should go and see a therapist if they cant actually engage in the discussion properly in the thread they they started such as discussing what branch of Macari's it was etc as has been asked on several occasions and would be important in the context of the discussion.. be handy if these sorts of rants (their words not mine) would be shut down..

Sometimes as consumers we have a bad experience.... That could be unlucky or possibly a trend.. If it was confirmed what branch maybe you would get 10 others who say ' well I have had the same experience, stay clear ' or indeed the opposite and at least there would be some value in the thread for the boards community.. as it is this is all pretty pointless thanks to the OP in the main...

The right thing to do in that situation is ring them up.. Odds on if they delivered they would have got something else out to you. My local Macari's is fantastic and has been run by the same family as long as I have remember and the food is top notch by chipper standards and the place is spotless... it has in fact been already mentioned in this thread the one on Ballymun Rd.. It has a great rep.

Dubl07

arayess wrote: »

this is lies.
as fish and chips is a big tradition in "orange" parts of NI - I, as somebody who knows a few fast food places - will testify that chippers in unionist areas are superior to any fare dished up in the free state.

Beatties in Tate's Avenue being a case in point? I've travelled miles to queue there and in a place in Newtownards so I'd tend to agree with you. Fish and Chip shops in the south of Ireland don't cook their chips long enough. There's nothing worse than a flaccid bit of fried potato.

rubadub

irlirishkev wrote: »

OP this is pretty low. Name and shame by all means.

But he hasn't named and shamed. It'd be like me saying "Bob the builder messed up by house". If people avoid builders called bob because of it they need their head checked.

humberklog wrote: »

I do notice that when an Italian is working the food is better but that's so rare as it's mostly east Europeans- great bunch of lads etc. but they don't cook the food with the same attention.

I have noticed this too. I sometimes go to one just after it opens as its convenient for me. but I think the chips are just cooked once as its just open, rather than the twice fried method. If I go in later the chips are much better. And if one of the Italian staff is there I usually get good ones if open early. The staff are also the most miserable bunch I have ever come across in any shop. Family run places have a much more vested interest in doing things right.

One chipper near me is all Asian staff and I have gotten some odd kebabs, like they do not know what its meant to be like, the owner is Irish and when he is there its all good.

Eugene Norman

John_Rambo wrote: »

But I'm right. Not talking rubbish like you claimed I was in your short, rude, condescending post.

I'm pretty sure Dublin pubs have garlic sauce because

1) they do
2) the op said he ordered garlic sauce.

Your assumption that he's a fan of supermacs is unfunded. You just wanted an anti culchie rant.

Eugene Norman

arayess wrote: »

this is lies.
as fish and chips is a big tradition in "orange" parts of NI - I, as somebody who knows a few fast food places - will testify that chippers in unionist areas are superior to any fare dished up in the free state.

Fish and chips is a foreign food down here. Imported by Italians. Hence the macari name.

JustTheOne

I've been to Italy and never seen a chipper there.

I did see pizza and pasta restaurants everywhere though.

John_Rambo

Eugene Norman wrote: »

I'm pretty sure Dublin pubs have garlic sauce because

1) they do
2) the op said he ordered garlic sauce.

Your assumption that he's a fan of supermacs is unfunded. You just wanted an anti culchie rant.

Ok. I'm pretty sure Dublin pubs don't have garlic sauce because.

1) they don't.
2) the op said he ordered from a chipper, not a pub.

You're obviously confused.

However, I'm assuming that you got mixed up between the classic and unbeatable Dublin pub and the classic (seemingly unbeatable until our orange friend joined in) Dublin chipper!

Ordering take-away from a chipper is a bad idea in the first place. Good fish and chips don't travel well. You're better off walking to a chipper and ordering a one & one and sitting on a wall to dine, ensuring that you keep the noise down and place you're litter in a bin to keep your capital clean. 1&1 is ancient Dublinese for a fish and chips. Keep it fresh and simple.

If you want cheese and garlic dips to dip from frozen, processed or plastic "fries", you're best off going to supermac's or the like.

My assumption that he's a fan of supermac's because of his penchant for garlic and cheese dips is most likely correct. For all I know he could have been reared on the stuff.

If you want good take-away go for Indian, Pakistan or pizza. Those types of foods fare well for travel. Heavily marinated ethnic dishes don't loose consistency in a bag for a few minutes, neither to pizzas. Good chips do!

Carry on.

Eugene Norman

John_Rambo wrote: »

Ok. I'm pretty sure Dublin pubs don't have garlic sauce because.

1) they don't.
2) the op said he ordered from a chipper, not a pub.

You're obviously confused.

However, I'm assuming that you got mixed up between the classic and unbeatable Dublin pub and the classic (seemingly unbeatable until our orange friend joined in) Dublin chipper!

Ordering take-away from a chipper is a bad idea in the first place. Good fish and chips don't travel well. You're better off walking to a chipper and ordering a one & one and sitting on a wall to dine, ensuring that you keep the noise down and place you're litter in a bin to keep your capital clean. 1&1 is ancient Dublinese for a fish and chips. Keep it fresh and simple.

If you want cheese and garlic dips to dip from frozen, processed or plastic "fries", you're best off going to supermac's or the like.

My assumption that he's a fan of supermac's because of his penchant for garlic and cheese dips is most likely correct. For all I know he could have been reared on the stuff.

If you want good take-away go for Indian, Pakistan or pizza. Those types of foods fare well for travel. Heavily marinated ethnic dishes don't loose consistency in a bag for a few minutes, neither to pizzas. Good chips do!

Carry on.

Yes of course I didn't mean pub.

This true blue prole dub crap is tiresome. Dublin chippers sell garlic sauce with chips, and it's pretty common to get them, even for bearded howyas born within the canals.

More importantly that's what this thread is about.

Calhoun

ProudDUB wrote: »

+1

I am a former restaurant manager. Our restaurant did a lot of delivery business. People doing what the OP has done,, made my life very hard.

Contact the restaurant/chipper. Give them a chance to get to the bottom of why you were unsatisfied with your order, what they can do to compensate you & what they can do to make sure no further orders get screwed up. If the OP didn't want to wait up for them to send you out a freshly made order, perhaps he could have gotten an apology, an explanation, and/or a commitment for a freebie the next time he orders. If they refuse to do any of that, then name & shame by all means.

Just saying eff it, I couldn't be bothered contacting them and then badmouthing them to other people & on the internet is very unfair.

Maybe the driver got lost and the food went cold and soggy while he was driving around trying to find the OP's house. Maybe they need to retrain their driver or buy him a GPS. Maybe they need to retrain whoever was on the fryer that night. Maybe whoever assembles the orders need a good kick up the hole. Whatever it is, the chipper doesn't know it needs to fix these problems, unless people contact them when things go wrong.

Have a little thought and consideration for the people who are only trying to do their jobs & whose livelihoods are dependent on satisfied customers.

End of rant.

(Like I said, I'm in biz.:o )

Why should a customer paying their hard earned cash on a business owe them anything. The onus is on the business owner to make sure it's right first time.

Have a little thought and consideration for the customers who expect a decent quality of food for what they have paid for the first time. Why should someone have to wait twice as long as you can't get it right the fist time .

ProudDUB

Have you ever made a mistake in your job? Or do you always get everything 100% correct, 100% of the time? In a perfect world, every single paying customer should always get 100% perfect service, every single time they buy something. The real world is not like that. Mistakes happen. $hit happens. That's life.

If someone orders something from Calhoun's Happy House of Pancakes, Widgets, Butt Plugs and Chicken Wings & your company makes a complete pigs ear of the order.....

What would you prefer to happen?

1. The customer gives you a ring, tells you what happened and gives you a chance to make it right.

Or

2. They do none of the above. They just go on the internet and blast you for being a terrible company.

Answers on a post card.


No where in post did I say that the customer "owes" the company anything. But there is a room in the customer/business relationship for a bit of cop on and consideration for others. It's called not being a dick.

Calhoun

ProudDUB wrote: »

Have you ever made a mistake in your job? Or do you always get everything 100% correct, 100% of the time? In a perfect world, every single paying customer should always get 100% perfect service, every single time they buy something. The real world is not like that. Mistakes happen. $hit happens. That's life.

If someone orders something from Calhoun's Happy House of Pancakes, Widgets, Butt Plugs and Chicken Wings & your company makes a complete pigs ear of the order.....

What would you prefer to happen?

1. The customer gives you a ring, tells you what happened and gives you a chance to make it right.

Or

2. They do none of the above. They just go on the internet and blast you for being a terrible company.

Answers on a post card.


No where in post did I say that the customer "owes" the company anything. But there is a room in the customer/business relationship for a bit of cop on and consideration for others. It's called not being a dick.

I must have read different I thought I was reading about some guy excusing poor service because it impacts on someone's industry.

Simple as if people are going to spend money on any business they should receive a certain service level. Especially if it's by delivery where you might be waiting 40 minutes for the initial delivery. The same due consideration you expect from the customer should be afforded to them.

ProudDUB

I think we are talking at cross purposes here. I am simply making the point that mistakes can happen in every single line of business, no matter what it is. No company get every thing correct all of the time, no matter how good they are, no matter how hard they try, or what levels of service the paying punter is entitled to.

Until all food orders are made by and delivered by robots, the human factor guarantees that mistakes will happen from time to time. When those mistakes do happen, I think that attacking the company on the internet is a rather dickish thing to do, without first giving the company a change to rectify the situation and/or compensate the customer.

If they refuse to do that, fine, name and shame. But at least give them a chance to salvage the situation, before their reputation is dragged thru the mud on the internet. Would you want that to happen to you, if you were a business owner? I seriously doubt if you would.

Like I said, I am in the industry. I know what issues and challenges restaurants and food delivery companies face on a daily basis. So I am looking at it from their perspective. Someone who has not been in my shoes may not.

themandan6611

ProudDUB wrote: »

I think we are talking at cross purposes here. I am simply making the point that mistakes can happen in every single line of business, no matter what it is. No company get every thing correct all of the time, no matter how good they are, no matter how hard they try, or what levels of service the paying punter is entitled to.

Until all food orders are made by and delivered by robots, the human factor guarantees that mistakes will happen from time to time. When those mistakes do happen, I think that attacking the company on the internet is a rather dickish thing to do, without first giving the company a change to rectify the situation and/or compensate the customer.

If they refuse to do that, fine, name and shame. But at least give them a chance to salvage the situation, before their reputation is dragged thru the mud on the internet. Would you want that to happen to you, if you were a business owner? I seriously doubt if you would.

Like I said, I am in the industry. I know what issues and challenges restaurants and food delivery companies face on a daily basis. So I am looking at it from their perspective. Someone who has not been in my shoes may not.

It was you, wasn't it ? you made that ****ty chipper you shtbag

John_Rambo

Eugene Norman wrote: »

Yes of course I didn't mean pub.

This true blue prole dub crap is tiresome. Dublin chippers sell garlic sauce with chips, and it's pretty common to get them, even for bearded howyas born within the canals.

More importantly that's what this thread is about.

Dublin Chinese takeaways sell chips. But they're terrible. Just because the sell them doesn't mean they're going to be good. If you're looking for garlic sauce and cheese dips stick to Supermac's. They do that stuff very well. Traditional Dublin chippers do fish and chips very well.

If you don't like to hear any pro (I presume that's what you meant) Dublin stuff Eugene, you should refrain from posting in the Dublin city forum.

Neon_Lights

fussyonion wrote: »

You can't tar all Macari's with the same brush just because you had a bad experience with one branch.

The Macari's near me has been dishing out consistently great chipper grub for the past 20 years; I think it's top notch.

You just got unlucky and like others have said, you should have complained and given the chipper a chance to rectify the issue instead of going ahead and giving them a bad review.

But when a macaris gets downgraded to a romayos, standards are just going to slip like

Neon_Lights

John_Rambo wrote: »

Dublin Chinese takeaways sell chips. But they're terrible. Just because the sell them doesn't mean they're going to be good.

I would add to this though a lot of chippers do sell soggy greasy chips, they need to be crispy on the outside fluffy within, Chineses seem to have perfected that crunch, maybe not the fluffyness.

Saying that though the selection of potatoes that chippers use distinguishing them with chippies over in the UK is second to none, you get more of a flavour off them here, they might chip up a nice earthy rooster here as opposed to a bland water filled Marris piper.

Xaracatz

Calhoun wrote: »

Why should a customer paying their hard earned cash on a business owe them anything. The onus is on the business owner to make sure it's right first time.

Have a little thought and consideration for the customers who expect a decent quality of food for what they have paid for the first time. Why should someone have to wait twice as long as you can't get it right the fist time .

Christ. There is so much aggression in this thread! And it's a thread about chips! That's worrying.

Anyway - to Calhoun. Once you come up with a perfect system for a business, which includes perfect staff, perfect produce, perfect infrastructure (I could go on) - please patent it, and make yourself a fortune.

Until then, it's a little unfair to criticise business owners who seek constructive criticism to become better.

arayess

harry Bailey esq wrote: »

Ooh somebody's got a chip on there shoulder!
But as a fellow grease enthusiast i can testify that Dublin as a rule has far superior chippers than any of the other 31 counties.

arayess wrote: »

this is lies.
as fish and chips is a big tradition in "orange" parts of NI - I, as somebody who knows a few fast food places - will testify that chippers in unionist areas are superior to any fare dished up in the free state.

fcuk sake

I'm an idiot sorry;.

I do "know" a few fast food places....

but I meant to say i "own" them


I can't type ...sorry/../

Eugene Norman

John_Rambo wrote: »

Dublin Chinese takeaways sell chips. But they're terrible. Just because the sell them doesn't mean they're going to be good. If you're looking for garlic sauce and cheese dips stick to Supermac's. They do that stuff very well. Traditional Dublin chippers do fish and chips very well.

If you don't like to hear any pro (I presume that's what you meant) Dublin stuff Eugene, you should refrain from posting in the Dublin city forum.

I'm a dub. Of quite a few generations. I'm correcting you on your inaccuracies. Probably the op is a Dub too. Supermacs has nothing to do with this conversation. Nor Chinese takeaways. The op got garlic on chips from a Dublin takeaway, telling him he should have had a fish n chips is nonsense.

jcd5971

Dial Hard wrote:

The nature of Boards is that we generally only ever get one side of the story. Most people are willing to take OPs at face value.

madmac187 wrote:

Hi all I bought a takeaway last night from Macaris and got it delivered to my girlfriends for us as we were starving. I have to say it was the worst. All of it went in the bin. 22yoyo in the bin, don't know about anyone else, but it has really pissed me off and felt so robbed. Left review through the app and told the truth and highly doubt anyone will come back to me.

Strumms wrote:

The right thing to do in that situation is ring them up.. Odds on if they delivered they would have got something else out to you. My local Macari's is fantastic and has been run by the same family as long as I have remember and the food is top notch by chipper standards and the place is spotless... it has in fact been already mentioned in this thread the one on Ballymun Rd.. It has a great rep.

why should he go to the bother of ringing them and explaining anything. I do the same thing if the food is crap then give crap review, it's not like it was free good money was paid.