Reep rewards rip-off

liam24

I just noticed that my reep reward balance has gone down by nearly €4, I emailed them to ask why, it turns out that they have started a new thing whereby they enter everyone into a draw and charge €1.90 a week for it.
So email them to take you out of the draw or your reep balance will be gone in no time.

irishbloke77

Also, watch out. If you don't earn any cash back in 60 days, they will deduct 50c per week until you either do earn cashback or run out of earnings.

Mountjoy Mugger

I got €45 from them a few weeks ago.

I haven't wasted by time since - too much effort for so little reqard. Now, they've dropped rewards to Tesco receipts to 1 cent per receipt. Glad I deleted the app.

L1011

Was waiting til I got to 50 to withdraw and cancel. Like yourself, there's 3.80 gone off that and it'd be a rare week I'd scan 1.90 particularly now Tesco is down to 1c.

Got a huge base load from the Esso days and just wanted to cash out - might give up if I can't get the 3.80 back to be honest!

Valentina

I emailed them to say I didn't want to take part in the draws and they refunded me the €1.50 they had charged.

I have the app over a year and only have about 30 quid in it. When I can cash out at €50 I'll be deleting it. Too much effort for such small pay off.

firestarter51

me and my wife were taking it in turns to get the 50 euro, both got it twice been members now since it first came out
after this news ive deleted the app
they got us all on board with 25 cent per receipt then cut that to 15 now tesco is 1 cent pfft
fxxx them

L1011

I got *some* refund for what was taken but not full. Also emails to confirm receipts have scanned seem to have stopped which is a balls if one didn't - you can't work out from the app

There was a feature on a BBC show today about similar apps in the UK and one of them was clearly the same app - it must be an off the shelf system.

Valentina

I'm still getting emails to confirm receipts have been paid/rejected but some go into my spam mail, so maybe check there.

I've had loads of receipts rejected even though they are clear as day when I photograph them.

youngblood

The newly introduced weekly draw, where your agreement to participate was based on you having to opt out despite never consenting to participate when you first signed up, screams of trying to pull a fast one....

L1011

I do wonder whether the paid for draw, even if its not 'real money', breaches lottery licence regulations...

Topaz's loyalty scheme works VERY similarly and is run using the Jack & Jill Foundation lottery licence (for which they pay the charity a fee per entry). Various grocery firms have done the same.

Arbie

I cashed out as soon as I could. Every 2nd receipt was rejected even though I followed the instructions and the images were perfectly clear on my phone. That was when it was 15-25c per receipt; I can't believe it's only 1c per receipt now!

mad m

I had it on phone for about a year got 110 euro out of it. Never again. Glad I deleted it now. 1c a receipt . Jesus.

L1011

Only Tesco is reduced to 1c - so far! The app is still a hideous battery hog also.

Second the cashout from hitting 50 hits I'm deleting the app and gone.

Galadriel

Seems to be gone completely now, you cannot scan any receipts, their facebook page is gone and their website is down.

I was nearly at €50

Tazz T

Me too. Website down. Facebook gone. App not accepting receipts. Utter rip off.

firestarter51

Boards users said it first as usual
Reap rewards is dead

firestarter51

Twitter account gone too

youngblood

nooooooooooooooooo

if it wasnt a scam before..............

AndyBoBandy

I received the following email today;

Hi AndyBoBandy

Today it is with a heavy heart that we must announce that we are closing down the Reep Rewards business.

We are very proud of the community that rallied around Reep Rewards, and we are inspired by the incredible participation we have seen from our users.

We understand that for many users the Reep Rewards app has become a part of their everyday lives, so we want to make this transition as smooth as possible for you.

While we can no longer accept receipts, you are still entitled to redeem your Reep cent for the suite of rewards that appear in the app (rewards remain the same). However please note that the Reep Rewards programme will shut down at 2pm on Monday 16th May so you must redeem your Reep cent before that time. All rewards that are claimed will be dispatched over the following 14 days (by 30th May 2016).

You can feel 100% secure in the knowledge that any data collected by Reep has and will be treated correctly under the Data Protection code and it will be destroyed when the programme closes.

It is an emotional day for the team here at Reep. The business had built up a head of steam over the last 12 months and we secured some valuable clients. Our business model was to run promotions and sell shopper insights to brands and retailers. Unfortunately we found out the hard way that we needed a deeper understanding of what unique insights were required by retailers and brands.

The team want to say a heartfelt thanks to you for helping us to build the business. Reep turned into a household name, but now it’s time for us all to go our separate ways.

The people who supported Reep can consider themselves to be early adopters and pioneers. You joined us on a fascinating journey, using smartphone technology in a totally new way. You were always fun and supportive. For all this work and support we want to say thank you.

The Reep Rewards story ends here. Unfortunately many challenges in the world of shopper insights remain unsolved, and we failed to create a sustainable platform for you. For this, we are deeply sorry.

We will be sending a few reminder emails during the week to remind you to redeem your Reep Cent.

For now however, we will sign off by wishing you all the best from Team Reep. May you always find what you are looking for in life, and never shy away from the path less travelled.

Best of luck,

The Reep Team


Get in there quick as well folks as I had €48.62 reep cent, and theres feck all rewards left! I got bowling & a hot towel shave!

should have got to the €50 cash out a few weeks ago but my cents kept disappearing!

Valentina

I have 30 odd quid in reep cents. Not enough to cash out and all I have enough for is a hot towel shave! I'm a girl so no interest in that :P

I'm sending them an email to ask can I just cash out. I'll report back!

inel

Let us know what they will reply. If only they could allow cash out for those who have less than 50 euro...but I doubt it, especially when recently they were constantly trying to reduce users' amount by running draws and removing reepcents without requiring your consent, etc..

It was obvious after February that something serious was going on.. actions spoke louder than words..
It's a pity because it was not bad as an idea and business model.

All the best for the people worked there, the Reep team..

Valentina

I doubt they will allow me but it's worth a punt. I have enough for a hot towel shave and then 15 quid left over which I can do nothing with

I'm sure plenty others in the same boat.

inel

What about cinema tickets? I can see this option in my account

L1011

Bowling and cinema it is then. Still leaves an unusable amount.

This does show the problem of letting amounts build with a service like this but its not like they allowed cashout any lower. I have ~80 quid on one survey site but I know the company behind it is rock solid financially but I'll be making sure to keep withdrawing from others.

Valentina

Cinema tickets not showing for me

I can only see hot towel shave, bowling for 6 and a night in a hotel.

Edit: I have the app on my ipad. Just tried to download it to my android phone and it's gone from the store. Hmph.

tharmor

Claimed voucher nothig happened tried again...sorry u used the code....

dudara

Just checked my account on the app. It's showing as €00.00, when I know that I had about €30 there

inel

tharmor wrote: »

Claimed voucher nothig happened tried again...sorry u used the code....

The same just happened to me with the cinema voucher. I have no idea now if it went through. Do we usually receive the ticket through post? Has anyone ever tried?

dudara wrote: »

Just checked my account on the app. It's showing as €00.00, when I know that I had about €30 there

When was the last time you checked it? Had you ever opted out from some draws which took place a few weeks ago? If not, that could possibly be the reason, although I wouldn't expect all the amount gone.

dudara

A few days ago, spo I'm pretty sure about the balance. I've dropped them an email, but realistically I'm not holding my breath

inel

dudara wrote: »

A few days ago, spo I'm pretty sure about the balance. I've dropped them an email, but realistically I'm not holding my breath

It happened recently to a few other people as well and they returned their amount back (as read from facebook page).
But this was before they announced closing down..

van_beano

Tried to claim the bowling. Entered details, pressed submit, page hung, resubmitted only to be told link already used. No idea if it worked.

tharmor

Is this not kind of a fraud ???

Toto Wolfcastle

van_beano wrote: »

Tried to claim the bowling. Entered details, pressed submit, page hung, resubmitted only to be told link already used. No idea if it worked.

That happened to me too. Hopefully it worked anyway. The cinema passes are back btw if anyone is looking for them.

jordata

No surprise I guess to get an email from Reep rewards yesterday. Here is an extract:

"IMPORTANT ANNOUNCEMENT - REEP REWARDS IS COMING TO AN END‏

Today it is with a heavy heart that we must announce that we are closing down the Reep Rewards business.

....

While we can no longer accept receipts, you are still entitled to redeem your Reep cent for the suite of rewards that appear in the app (rewards remain the same). However please note that the Reep Rewards programme will shut down at 2pm on Monday 16th May so you must redeem your Reep cent before that time. All rewards that are claimed will be dispatched over the following 14 days (by 30th May 2016).

....

We will be sending a few reminder emails during the week to remind you to redeem your Reep Cent."

My app shows my balance but I can't get into cash in it. Website shows HTTP: 404 error

Valentina

Got a generic email which I'm sure all of you got too, but just in case...

Frequently Asked Questions

How long do I have to claim my rewards?
The Reep Rewards programme will close at 2pm on Monday 16th May, 2016 so you must redeem your Reep cent before that time. All rewards that are claimed will be dispatched by 30th May 2016 so please do not contact us until after 30th May if your reward has not arrived.

Where do I find the Rewards section?
You can find the Rewards section in the app by:
-Clicking the menu icon (the 3 horizontal lines) in the top left corner of the Reep app.
-Select Profile from the side menu
-On the Profile page click ‘Rewards’

How many rewards can I choose from?
There are 10 rewards to choose from including the €50 cash out. Please see the Rewards section to see the list of rewards. If your Reep app is not displaying all 10 rewards then please swipe downwards 5 or 6 times on the Rewards section page to load the missing rewards.

Can I withdraw my Reep cent as cash?
Reep cent is not a monetary currency. We have just one cash reward – which can be redeemed as €50 from your Reep balance. When you cash out we will send you an email which will request your PayPal ID so please look out for this email.

Can I redeem more than one reward?
Yes, you can redeem as many rewards as you want as long as you have sufficient Reep cent to redeem the rewards.

What happens after I redeem a reward?
After you redeem a reward we will send you a confirmation email within a few minutes to complete the order of your reward. Please look out for this email and follow the instructions. We will send you a confirmation email for each reward you order.

How do I receive my rewards?
We transfer cash out rewards into PayPal accounts only.

All other rewards are sent through email or though the post.

Please read the instructions in the confirmation email you receive and supply the details we require to deliver your reward.

I entered my details to receive my reward and pressed ‘Submit’ but the page has timed out. What do I do?
We apologise for the technical problem but we received your details and we will dispatch your order by 30th May.

When I click the link in the confirmation email I receive a message which says ‘’Sorry this link has already been used’’. What do I do?
Please contact us at info@reeprewards.ie and we will fix this issue.

What happens if I do not receive a confirmation email?
If you have not received your confirmation email please check the ‘Junk’ folder in your inbox. If you still have not received the confirmation email please email us at info@reeprewards.ie and tell us which reward you ordered. We will resend the confirmation email.

How long do I have to wait to receive my reward?
All rewards that are claimed will be dispatched by 30th May 2016.

I have been inactive for a while and when I opened my Reep app I noticed that my Reep balance is €0.
We have a policy of reclaiming Reep cent from accounts which have not earned Reep cent in over 30 days.

None of the answers above can help solve my problem.
Please email us at info@reeprewards.ie with your question.

Thanks for all of your support!

The Reep Team

Emphasis is my own. Decided to cash out for cinema tickets. Just hope they arrive. :rolleyes:

inel

At least now we know(assume) that they have received our details even though the submission page had timed out..

ultravires0

Cashed out points for money and cinema vouchers. I received links for them but reeprewards.ie doesnt work. Has anyone else had any joy contacting them they are not responding to their email.

van_beano

ultravires0 wrote: »

Cashed out points for money and cinema vouchers. I received links for them but reeprewards.ie doesnt work. Has anyone else had any joy contacting them they are not responding to their email.

They got back to me by e-mail when the same thing happened it me. They said they were posting out the bowling vouchers in a few days, that was May 11th, still waiting.

jordata

I exchanged the balance on my account for cinema tickets on the 13th. Received a link by email. Filled in the details and received the tickets a few days later. I used the reeprewards app on my phone to redeem the points as I couldn't get reeprewards.ie to work either.

Valentina

jordata wrote: »

I exchanged the balance on my account for cinema tickets on the 13th. Received a link by email. Filled in the details and received the tickets a few days later. I used the reeprewards app on my phone to redeem the points as I couldn't get reeprewards.ie to work either.

I applied for the cinema tickets on the 11th and haven't received them.

AndyBoBandy

I got a voucher for the shave a few days ago, but am still awaiting my bowling voucher!

van_beano

AndyBoBandy wrote: »

...am still awaiting my bowling voucher!

Same here, over 2 weeks at this stage.

youngblood

I claimed for vouchers also and still havent received anything
I presume nothing is coming at this stage?
They're virtually not contactable at this stage?

mad m

seriously lads, delete app. your life will be better for it.

van_beano

mad m wrote: »

seriously lads, delete app. your life will be better for it.

I can't, I spent an awful lot of time taking pictures of receipts for my 15 cents per receipt! It's pride at this stage.

firestarter51

mad m wrote: »

seriously lads, delete app. your life will be better for it.

You're not wrong
Deleted mine a while back
It was a great feeling
Now just shop and scan left which is easier money

9Lainey9

Has anyone received any rewards since this joke of a company went bust? I will be so cross if I dont get mine!

jordata

9Lainey9 wrote: »

Has anyone received any rewards since this joke of a company went bust? I will be so cross if I dont get mine!

Traded my balance in for Cinema tickets on the 13th and received them very quickly. :cool:

9Lainey9

I received 2 emails from them with links provided to redeem my rewards but neither link works . I have tried emailing them but no joy.

jordata wrote: »

Traded my balance in for Cinema tickets on the 13th and received them very quickly. :cool:

youngblood

nope, heard/received nothing
I've a feeling they only had a limited number of tickets,
only a small number of valid links and
once you had cashed in your points and had a zero balance,
im guessing it was game over!
for us that is!

van_beano

No bowling tickets here yet, applied May 11th.