Hate my new job

Midlands Minnie

I am late 40's and after 20 years in Customer Service, I took voluntary redundancy in 2012. Looking back it wasnt the best move but I was going nowhere and the communte was a killer. I went back to education to do level 4 -5 courses and after VTOS ran out I went job hunting. There is abosolutely nothing in the midlands except internships, which I tried but business failed. I have finally managed to get a full time permanent job which I thought would be the answer to all my prayers but I hate it. I hate it so much that I am anxious all the time, I dont get a break all afternoon and we start at 8.00. Its a very stressful job and I am totally new to the product they sell and they might as well be talking in a different language. We have 2 mortgages and are in deep financial difficulty and I hate letting my husband down but I just dont see myself as staying there. He is dissapointed in me for not giving it a chance but all I want is a boring admin job with a load of paperwork with no phones but I cannt find a job like that anywhere. Does anyone know if temping might be the best option at this stage? Some of the employment agencies do not even respond to emails which can be frustrating as well.

Any help or advice would be greatly appreciated.

davo10

Midlands Minnie wrote: »

I am late 40's and after 20 years in Customer Service, I took voluntary redundancy in 2012. Looking back it wasnt the best move but I was going nowhere and the communte was a killer. I went back to education to do level 4 -5 courses and after VTOS ran out I went job hunting. There is abosolutely nothing in the midlands except internships, which I tried but business failed. I have finally managed to get a full time permanent job which I thought would be the answer to all my prayers but I hate it. I hate it so much that I am anxious all the time, I dont get a break all afternoon and we start at 8.00. Its a very stressful job and I am totally new to the product they sell and they might as well be talking in a different language. We have 2 mortgages and are in deep financial difficulty and I hate letting my husband down but I just dont see myself as staying there. He is dissapointed in me for not giving it a chance but all I want is a boring admin job with a load of paperwork with no phones but I cannt find a job like that anywhere. Does anyone know if temping might be the best option at this stage? Some of the employment agencies do not even respond to emails which can be frustrating as well.

Any help or advice would be greatly appreciated.

Unfortunately it reads like you want a cushy number with no stress and no one bothering you. Not many of those around. If you are working in sales/customer support, you need to learn about the product. As long as your employer is giving you the legally required break during your day, you are not entitled to an "afternoon" tea break. Your financial situation should motivate you to stay and give it your best shot, all the while keeping a look out for a better job. If you leave a job voluntarily, I think there is a waiting period of around 9 weeks before you receive beneifits. No point in relying on temping if the temping jobs are not there.

Midlands Minnie

After working with the one company for such a long time All of this is new to me, but I think you may be right.

Stealthfins

I notice this coming up a lot lately, people discontent in their jobs.
The biggest observation I can see is the lack of proper management and employer's looking after their staff.

Pure ****ing greed,absolute ****ty working conditions.

People on top creaming it,the people in the middle trying to out do oneanother.
Climbing over oneanother to get recognition,working more hours than needed.
If the wages and working conditions were more fair,I think companies would have a better output.

I started working when I was 16 I'm now 40.
I notice a big change,this thing about working 60 hours a week and getting paid for 40 is absolute bllox,while in effect you deduct one third of your hourly rate that's what you're getting paid.

Say for instance your hourly rate is 18 euros an hour,whoppi doo.
Your working 60 hours a week getting paid for 40.
In reality you're working for 12 euros an hour and loosing out big time in getting time and a half over time or worse still you're not getting double time either

It's all an illusion, Hans Christian Anderson would have a field day writing stories if he was alive today.

Herd mentality is alive and well in the cooperative world.

Yeah put in the extra time,management will give you a pat on the back and give your self esteem and self worth an inflation.

Is it worth it???

Maybe I'm wrong.

Midlands Minnie

I worked for a great company and was spoiled a little. This new post, its so structured and the software is so complicated, I feel a younger person would thrive and love it but as mentioned above, maybe I just want the easy life and to be honest I wouldnt care how much I am paid as long as I am happy. I'd even do tills but the jobs are just not there. Its awful out there, especially the midlands where everything is jobbridge.

Midlands Minnie

On another note with regard to my anxiety, I suffer with my mental health. Nervous breakdown, money troubles, family troubles, childhood troubles. So honestly I am not looking for sympathy here, its just is it worth my while working for a company I dont like and get very stressed and anxious about it or take my chances with temping where I can chop and change.

bmm

It might be worth going to a counsellor for a number of sessions to tease out the root of your anxiety relating to the job. All jobs are stressful starting off. The company you are working for would not have hired you unless you were capable of doing the Job, so give yourself some credit.

Is there a manager or staff member you can confide in about the struggle you have using the software?

Quitting the job is the very last step if all else fails. Good Luck.

Manach

As well, it might be worth OP making a note of hours worked. There is an onus on the employer to ensure that beyond a certain level (inc. the stress, workload and times worked) the working conditions are acceptable.

Midlands Minnie

Thank you bmm. I wont leave until I have something else but Counsellin is just too expensive and I dont have the money or can get the time off to go. But that's for another time. I think I may just have to suck it up, learn what I can and only do what I can only do. I told my husband I will give it 6 months but If I am still not happy I will go temping instead. But I am worried about what 6 months of anxiety will do for my mental health. Its a tough situation and that's why I posted. Thanks again.

bee06

How long have you actually been doing the job?

thegreatgonzo

Midlands Minnie wrote: »

On another note with regard to my anxiety, I suffer with my mental health. Nervous breakdown, money troubles, family troubles, childhood troubles. So honestly I am not looking for sympathy here, its just is it worth my while working for a company I dont like and get very stressed and anxious about it or take my chances with temping where I can chop and change.

You don't have to make excuses for yourself. It's an awful feeling to dread going into work. Where I am at the moment I can't even take a toilet break unless I take the phone with me and I have begun to dread the sound of a phone ringing so I do sympathise:)

Midlands Minnie

Manach - the office is down 2 people out of 4, that's why i was hired. One has left and another one is off (and its very hush about why she is gone and when she is coming back) Its getting busier and the training is very sporadic as phones are costantly going, hence the stress. I am taking calls on products I know nothing about and taking down details that are wrong because I am not getting other important details to go with order. It has been said to me that it will only get busier but I have a 4 week review next week and will get some things off my chest then. I am dreading going in tomorrow.

Stealthfins

Midlands Minnie wrote:

Thank you bmm. I wont leave until I have something else but Counsellin is just too expensive and I dont have the money or can get the time off to go. But that's for another time. I think I may just have to suck it up, learn what I can and only do what I can only do. I told my husband I will give it 6 months but If I am still not happy I will go temping instead. But I am worried about what 6 months of anxiety will do for my mental health. Its a tough situation and that's why I posted. Thanks again.

Have you looked into working for the public service or even getting on their panel ?

A few friends of mine are on the panel,one started a job with the council lately.

The conditions are suitable for him,he gets stressed at times too.

Midlands Minnie

I am a 4 weeks in and its been said it will take me 6 months to a year to get myself familiar with the stock and how the system works - but I am taking calls already and getting things wrong, which I dont think is fair.

Midlands Minnie

I would love to get a public service job, but again its impossible to get one as there are so many people going for each position, and they rarely come up. My husband is a teacher so it would suit me down to the ground.

bee06

Nobody starts a job and gets everything right straight away. It took me 6 months to feel comfortable with what I was doing. I think you're giving up to easy to be honest.

Midlands Minnie

thegreatgonzo wrote: »

You don't have to make excuses for yourself. It's an awful feeling to dread going into work. Where I am at the moment I can't even take a toilet break unless I take the phone with me and I have begun to dread the sound of a phone ringing so I do sympathise:)

Yep, the phone ringing causes me heart to drop and like you, I dread it.

Midlands Minnie

bee06 wrote: »

Nobody starts a job and gets everything right straight away. It took me 6 months to feel comfortable with what I was doing. I think you're giving up to easy to be honest.

I know - I think I am too, but its just the stress and the anxiety that is getting to me and the fact I want an easy life. I will give it until the summer and see then if I feel the same way.

PMBC

For what its worth, a little advice. Do only what you can. Try to find some way out/plan for a new joo or change of job but stay put for the moment. Its always easier to get a job when you're in one. Things on that front will get better. Try relaxation exercises which you can do even at your desk. I've been there so know what its like, currently out of work and looking for a job. Although highly qualified, I'm +60 ...'an elder', so unlikely to get anything in the immediate future.
Keep as positive as you can be. Try to find out more about the product/software. Look to the future - it will be better. Remember everybody on here, or the vast majority, are on your side.

bee06

Is your life going to get any less stressful if you give up any are struggling to pay the bills? I'm guessing not. I think you are in a situation now that is stressful but every week you get through it will get better. It's any extra week of experience, an extra week of learning the products and it will get easier.

Midlands Minnie

Thank you everyone for you ideas and support. It really means a lot and wil look at the bigger picture of bills and quality of life, while looking for other work as well. So will keep my head down, learn what I can and hope it will get better. I am not superwoman and will mention this at meeting next week.

Superhorse

Stealthfins wrote: »

I notice this coming up a lot lately, people discontent in their jobs.
The biggest observation I can see is the lack of proper management and employer's looking after their staff.

Pure ****ing greed,absolute ****ty working conditions.

People on top creaming it,the people in the middle trying to out do oneanother.
Climbing over oneanother to get recognition,working more hours than needed.
If the wages and working conditions were more fair,I think companies would have a better output.

I started working when I was 16 I'm now 40.
I notice a big change,this thing about working 60 hours a week and getting paid for 40 is absolute bllox,while in effect you deduct one third of your hourly rate that's what you're getting paid.

Say for instance your hourly rate is 18 euros an hour,whoppi doo.
Your working 60 hours a week getting paid for 40.
In reality you're working for 12 euros an hour and loosing out big time in getting time and a half over time or worse still you're not getting double time either

It's all an illusion, Hans Christian Anderson would have a field day writing stories if he was alive today.

Herd mentality is alive and well in the cooperative world.

Yeah put in the extra time,management will give you a pat on the back and give your self esteem and self worth an inflation.

Is it worth it???

Maybe I'm wrong.

You are not wrong at all I'm afraid. Left all that sh it behind a long time ago tbh. My job involves zero stress I start at 8 and finish on the dot at 6pm 4 days a week. Yes i'll not progress up the ladder but I'll watch my kids grow and am actually able to spend quality time with my wife and get time to spend doing things I love like motorcycling and enjoying the outdoors.

OP my advice would be when you make any decision remember nobody lies on their deathbed wishing they'd spent more time in the office.

Quandary

You have only been in the job a few weeks. It is completely natural to feel overwhelmed because everything is still very unfamiliar to you. The job will get easier with time. Make sure to ask plenty of questions, even if they appear stupid and do not make a habit of asking the same questions more than twice. Create a word document to record the answers to your various questions along with tips and tricks you learn. This will allow you to build up a knowledge base to refer back to in future. It only takes a second or two to do and it will pay off big time as time passes. I know this from personal experience working in IT where I had a huge learning curve. It was very stressful at the start but it gradually got easier and became manageable.

You have mentioned that you have financial difficulties. Giving up the job without having something lined up would be hugely irresponsible, not to mention very unfair to your husband, who I have to imagine is also quite stressed. This might sound harsh, and I genuinely don't want to make you feel bad but you need to suck it up and get stuck in.

Best of luck with it and remember, it will improve if you give it a chance.

Midlands Minnie

Superhorse wrote: »

You are not wrong at all I'm afraid. Left all that sh it behind a long time ago tbh. My job involves zero stress I start at 8 and finish on the dot at 6pm 4 days a week. Yes i'll not progress up the ladder but I'll watch my kids grow and am actually able to spend quality time with my wife and get time to spend doing things I love like motorcycling and enjoying the outdoors.

OP my advice would be when you make any decision remember nobody lies on their deathbed wishing they'd spent more time in the office.

So my ideal job exists!! Are they hiring??

Stealthfins

Superhorse wrote:

You are not wrong at all I'm afraid. Left all that sh it behind a long time ago tbh. My job involves zero stress I start at 8 and finish on the dot at 6pm 4 days a week. Yes i'll not progress up the ladder but I'll watch my kids grow and am actually able to spend quality time with my wife and get time to spend doing things I love like motorcycling and enjoying the outdoors.

Thinking of trying the 8 to 6 myself for the summer,4 day's might suit me better.
I love the outdoors myself.

Ursus Horribilis

Did you receive any training in how to use this software? If you're not up to speed, then you should be proactive in asking for help/training. Leaving it until the review may be too late. You should be coming to them and flagging this issue.

Midlands Minnie

Midlands Minnie wrote: »

I worked for a great company and was spoiled a little. This new post, its so structured and the software is so complicated, I feel a younger person would thrive and love it but as mentioned above, maybe I just want the easy life and to be honest I wouldnt care how much I am paid as long as I am happy. I'd even do tills but the jobs are just not there. Its awful out there, especially the midlands where everything is jobbridge.

Firstly, Well Done on getting this far.

Secondly, go to your supervisor/manager and get their help to make sure you understand fully everything you need to fulfil your obligations to the job. You will be amazed at the difference that will make. Once you are confident in this, you will thrive!

Good Luck.

Midlands Minnie

Its a very complicared system and not straigtforward atv all and has so many variables as its connected to the UK as its a UK based company. My training was haphazard with the phones ringing so not ideal My last job was just to enter order and press ok, this is just something else completely and so far removed from my last job. So its stock information, the computer system and they are 2 people down which has me stressed.

Asaiah

Midlands Minnie wrote: »

I am a 4 weeks in and its been said it will take me 6 months to a year to get myself familiar with the stock and how the system works - but I am taking calls already and getting things wrong, which I dont think is fair.

In fairness any job I have started took me a good 3-6 months to become proficient and knowledgable. The first 3 months in a new job are always stressful, especially if there is a big learning curve.

However I feel your pain, I worked in a call centre for a year and a half whilst I studied for a qualification that got me the hell out of there. Dealing with Joe public whining and tantrum throwing on the phone is a stressful experience and it only takes one bad one to ruin your day. You need to develop some methods for dealing with these people so you can autopilot. It's much less stressful that way.

Don't take it personally and come up with generic answers to common issues. When you leave the building at the end of the day choose a point that you walk past, and are not thinking or worrying about work anymore. It's hard to do but with some mental practice you can train yourself wo be less stressed by the whole thing. After a while you will be plain sailing.

I did this and I was getting employee of the month awards every other month!

Superhorse

Midlands Minnie wrote: »

So my ideal job exists!! Are they hiring??

I took a wage deduction to have more time for myself and my family tbh. Honestly though I wouldn't go back to a five day week and the ladder climbing environment if they paid me double what I'm on now. Just can't put a price on mental health imo. Have a friend who dropped dead at 43 years of age because of stress that made me rethink my life.

Whatever you do talk to your employer and if they can't respect your side of things and you both come up with a solution then is it really worth working at a job you hate? Good luck whatever you do.

Ursus Horribilis

Midlands Minnie wrote: »

Its a very complicated system and not straightforward at all and has so many variables as it's connected to the UK as it's a UK based company. My training was haphazard with the phones ringing so not ideal .

This is all the more reason why you should ask for additional training. Write down a list of questions and things you want to have clarified and go to your manager with them. If you don't highlight to them that you need this help in order to do your job properly, it'll give them licence to think that all is rosy and that they can continue as they are. You could mention that it's very hard to get the training with the phones ringing all the time but I'm sure they know bloody well what's happening. Coming to your manager first is an arse covering exercise from your point of view. I'm sure most of the issues that will arise in your upcoming review will be because they've been penny pinching and not taken the time to train you properly.

It's unfortunate that your job situation has been the equivalent of switching from the top of the range Merc to a 40 year old Robin Reliant. Your old job sounds far cushier than what most people have these days, unfortunately. And even if you managed to get a public service job (not as easy to land as some people seem to suggest), you could quite easily end up somewhere awful like Social Welfare.

If you can at all, stick with the job and put all your energies into finding something else. You're going to have put all thoughts of landing another cushy number out of your mind but anywhere will seem better after this.

Midlands Minnie

Asaiah wrote: »

In fairness any job I have started took me a good 3-6 months to become proficient and knowledgable. The first 3 months in a new job are always stressful, especially if there is a big learning curve.

However I feel your pain, I worked in a call centre for a year and a half whilst I studied for a qualification that got me the hell out of there. Dealing with Joe public whining and tantrum throwing on the phone is a stressful experience and it only takes one bad one to ruin your day. You need to develop some methods for dealing with these people so you can autopilot. It's much less stressful that way.

Don't take it personally and come up with generic answers to common issues. When you leave the building at the end of the day choose a point that you walk past, and are not thinking or worrying about work anymore. It's hard to do but with some mental practice you can train yourself wo be less stressed by the whole thing. After a while you will be plain sailing.

I did this and I was getting employee of the month awards every other month!

Well done and food for thought. Thank you.

RossieMan

The jobs you talk about do not exist. You need some skill now to do a job. Pressing buttons and having no stress is gone. You've done colleges courses, were they not related to the field you work in? Many people would kill to be in employment, you don't know how good you have it.

Midlands Minnie

RossieMan wrote: »

The jobs you talk about do not exist. You need some skill now to do a job. Pressing buttons and having no stress is gone. You've done colleges courses, were they not related to the field you work in? Many people would kill to be in employment, you don't know how good you have it.

Of course I know how lucky I am, but my main point was that the stress was affecting my mental health. Being in a job you hate and also affects your health is a major concern, especially with my history. I was just putting it out there would it be better if I temped instead or stick with it. I have taken everyting everyone has said on board especially about looking for a cushy number which someone has already mentioned as these dont exist, which is a fair point.

RossieMan

Talk to your management. Get the proper training for the role. Let them know how you feel. Having been in a job knowing nothing I know how you feel. I don't think anyone can like their job anymore, they are all awful.

Ursus Horribilis

RossieMan wrote: »

Talk to your management. Get the proper training for the role. Let them know how you feel. Having been in a job knowing nothing I know how you feel. I don't think anyone can like their job anymore, they are all awful.

That's quite a blanket statement to make, is it not? It is true that there are plenty of unpleasant jobs and grim workplaces out there. But all of them

Galwayguy35

Kinda sounds like the OP was thrown in at the deep end without proper training, it's not her fault and it's up to management to help her out with this.

Management are often quite happy to ignore employees problems unless it's brought to their attention.

Superhorse

RossieMan wrote: »

The jobs you talk about do not exist. You need some skill now to do a job. Pressing buttons and having no stress is gone. You've done colleges courses, were they not related to the field you work in? Many people would kill to be in employment, you don't know how good you have it.

Nonsense. Plenty of people out there go into work every day and enjoy it and have no stress. I feel sorry for you if that's your outlook on work life as you must have had some bad experiences.

Wanderer78

Apologies op but I've no real advise for you really. I'd be more worried about your mental well being to be honest. I do think you need to discuss this with your husband. There's nothing worse than hating your job. Best of luck with things. I'm sure your not alone

Jawgap

Midlands Minnie wrote: »

I would love to get a public service job, but again its impossible to get one as there are so many people going for each position, and they rarely come up. My husband is a teacher so it would suit me down to the ground.

Why?

You think the front desk of a social welfare office, working the innards of the country's tax system in Revenue or sorting out medical card care in the HSE is just a doddle?

And if you wanted to be a teacher why didn't you train to be a teacher when you took the redundancy? In fact, why not train as one now - http://hiberniacollege.com/courses/professional-diploma-in-education/

sorry, but the idea that a PS job is a cushy job is just one that grates with me.

If you want some practical advice about your predicament, I'd say give it time. As people we rarely embrace drastic change and it will take time to get used to it. In the mean time, try and find something positive about the job to focus on - the shorter commute? the people you work with? the learning new systems? whatever works for you.

The other stuff - the excessive hours, the lack of training needs to be brought to your manager's attention because if something does go seriously wrong the blame will land with you if you don't.

K_P

I hate to say it OP, but I wouldn't put all your hope in the prospect of temping either. What you're experiencing at the moment is the kind of rabbit-in-headlights panic that I've experienced with every new job. Temping will involve this every single day - getting used to new people, new software systems, new phone systems, new everything every single week. Or day. Or whatever.

You worked a long time in your old company so this is a huge culture shock for you. You sound like you're trying your best, but do give it time. I think you're realising that the well-paid job that's so easy you could do it in your sleep doesn't exist. This one is one you're suited enough to do that you were employed to do it in a competitive job market. Let management know that you're committed to the job but your training wasn't ideal, you would like more and feel you could do the job to the best of your ability with more training.

I'm a long long way from being career-driven or putting a job above other aspects of life. It comes a long way down my list of priorities. So of course look after your mental health but do be aware that every job you do will involve this kind of learning curve but it will get better.

Midlands Minnie

K_P wrote: »

I hate to say it OP, but I wouldn't put all your hope in the prospect of temping either. What you're experiencing at the moment is the kind of rabbit-in-headlights panic that I've experienced with every new job. Temping will involve this every single day - getting used to new people, new software systems, new phone systems, new everything every single week. Or day. Or whatever.

You worked a long time in your old company so this is a huge culture shock for you. You sound like you're trying your best, but do give it time. I think you're realising that the well-paid job that's so easy you could do it in your sleep doesn't exist. This one is one you're suited enough to do that you were employed to do it in a competitive job market. Let management know that you're committed to the job but your training wasn't ideal, you would like more and feel you could do the job to the best of your ability with more training.
I'm a long long way from being career-driven or putting a job above other aspects of life. It comes a long way down my list of priorities. So of course look after your mental health but do be aware that every job you do will involve this kind of learning curve but it will get better.

Thank you K_P for this, I know what everyone is saying and have to realise to give it time. I'm giving it another few months but the work is excessive and I was told today it will only get worse as the business gets bigger. This is no help to me or the other 2 girls in the office who were nearly tearing their hair out today. I came home overwhelmed and teary yet again, but at the end of the day I am doing my best and if it doesnt work out (on either side) I cant say I didnt give it my best.

Thanks again everyone for kind words and advice and also the kick up the arse I needed to put it into perspective. :-)

the_syco

Midlands Minnie wrote: »

Manach - the office is down 2 people out of 4, that's why i was hired. One has left and another one is off (and its very hush about why she is gone and when she is coming back)

I read that as; one quit, and the other walked out, and they fear she won't come back. I'm guessing she's good at her job, and thus her leaving wasn't made official?

Midlands Minnie wrote: »

I am a 4 weeks in and its been said it will take me 6 months to a year to get myself familiar with the stock and how the system works - but I am taking calls already and getting things wrong, which I dont think is fair.

Four weeks in isn't that much. Perhaps stay an extra half an hour each night, and read support documentation.

If this is not an option, take note of the most common questions, and ask your manager for detailed answers for them. This will show a willingness to learn, and provide you with some answers.

Midlands Minnie wrote: »

I have taken everyting everyone has said on board especially about looking for a cushy number which someone has already mentioned as these dont exist, which is a fair point.

Oh, they do exist. But it's cushy when you know what to do, and are very good at it. Take your current job, for example. You are but a few weeks at it. If you got good training, it could become cushy after a year or so. Rarely are jobs cushy from day one, except those where you are qualified for it before you began.

If you hate what you have, train for something you prefer.

eeguy

A job is only cushy if you're good enough to make it cushy.

You have to find a way to de-stress. Google breathing techniques and put them into practice throughout the day.

There's a lot to be gained by closing your eyes for 10 seconds and taking a deep breath
.

Midlands Minnie

Well have made the decision to go temping as the last couple of days were frantic with both girls freaking out at the amount of work. Last night I came home very upset, extremely stressed and I have been told that I am on my own on Tuesday morning to run the office on my own, while only being in the job 4 weeks. My stomach is in a knot at the thoughts of it. So I rang temp agency and have appointment next Friday. NO job is worth the hassle that this place is giving me with little or no training and being dropped in at the deep end at every level. All my promised training has not been mentioned and from what I've heard of the UK division, people are leaving because of the stress of additional work as well. Its not for me, I am nearly 50 years old and could do with out it.

Ursus Horribilis

I can't say I'm surprised to read that you're going to quit. After reading this additional information, I think you've done the right thing. You've got to wonder what's going on with this company. They're losing staff hand over fist yet there's no apparent sign of them recruiting replacements. Now I know some employers will try to get by with as few staff as they can get away with but perhaps there's something more going on here.

Good luck with the temping. Hopefully you'll find a job somewhere that'll treat its staff better and train them properly. I like to think there's a special place in hell for employers who treat their employees badly. The one thing I'd like to reiterate is the one that others have mentioned. You're unlikely to get a job as cushy as your old one so you'll need to adjust your expectations. On the other hand, after the place where you're working now, anywhere will seem cushy.

Midlands Minnie

All I want at the end of the day is normal job, I'm not looking for promotion or high wages, just a 9-5 and enough money to pay bills and maybe a little extra. JObs like this are killing workers with stress and emplyers seem to think its ok to treat staff like an inconvenience and pay as little as possible.

The place is also a very macho place, lots of men who think the girls in the office dont know what they are doing and get blamed for everything. I am so angry after looking forward to being employed after so much time but feel at peace that I am doing the right thing by looking for work elsewhere. I was indeed seriously spoilt in my last job but it was safe as I knew it inside out after such a long time. Anyway.. onwards and upwards.

1moo345

Unforunately, I have been in your position.

Brought into a position with a lot of people leaving, and they need to train you as quick as possible to make up for the people they have lost. With phones ringing all day, you may get to watch someone do something once and then you're on your own. Any specific queries or situations you haven't yet seen dealt with, you're on your own, because it is so busy that anyone to ask for help is also on calls.

It was hell. I was interviewed for position A and after three days we were brought in and told we aren't hiring for that position anymore, but you can do position B instead or leave today.

Most people left. I was stupid and stayed, which resulted in leaving three months later.

These days, so many people are treated badly and leave their jobs, leaving a gap for employers to fill. You're then rushed through training, without having an idea what to do, and messing it up, causing criticism from superiors and eventually you hate it and want to leave. And the cycle starts again.

I don't know what, or why, it happens - but employers these days seriously need to up their game in regards to treating employees properly. At the end of the day, the company loses out.

In my current job I have been there very little time (six months) got a promotion within three months, and barely got the hang of the original position. I expressed my concerns at this, and they were so in need of people it went ahead anyway, no matter what I said. Now, anything I don't quite get or silly mistakes, it is the end of the world. There is only so much self education you can do, what's the point in employing people without being able to put the time needed into them?

the_syco

1moo345 wrote: »

These days, so many people are treated badly and leave their jobs, leaving a gap for employers to fill. You're then rushed through training, without having an idea what to do, and messing it up, causing criticism from superiors and eventually you hate it and want to leave. And the cycle starts again.

This. If experienced agents/coaches leave, the gap in experience affects any new joiners. By the time the company gets a new person in, the previous person has left, and/or the previous person doesn't know what training to give to the new person. As you mentioned, they may shadow the person on the phone, but without knowing the process behind the knowledge, there'll be gaps in said knowledge.

And thus begins the spiral down. OP; best of luck with the temping. I'd advise you to look at the job you used, what buzzwords would describe it, and see if these help you find a more suitable role?

Elemonator

Unfortunately OP if you want to get ahead, you have to work hard. These no stress 9-5 jobs don't exist anymore. I have been blessed financially (thank god) but if you want to get to the top, you have to put into it what you want out of it. You should stay in the job imo, you have been a few years out and need the experience. Your old job was probably the same and you have just forgotten what the work environment is like. You also need to resolve the 2 mortgages and that should motivate you. Give yourself and the job a chance. Best of luck.

Eugene Norman

Elemonator wrote: »

Unfortunately OP if you want to get ahead, you have to work hard. These no stress 9-5 jobs don't exist anymore. I have been blessed financially (thank god) but if you want to get to the top, you have to put into it what you want out of it. You should stay in the job imo, you have been a few years out and need the experience. Your old job was probably the same and you have just forgotten what the work environment is like. You also need to resolve the 2 mortgages and that should motivate you. Give yourself and the job a chance. Best of luck.

If you've been blessed financially then you don't have the experience to understand or comment on the ops position.

She shouldn't sacrifice her health for some money, and there are probably jobs out there to suit - irelands "booming" after all.