Cannot see Statements on Banking 365

Payton

Hi when I'm useing the banking 365 app and click on credit card there is an option for 'statements' yet I can't see them. A friend has the same issue yet we click on statement on a PC/Laptop it can be viewed. Am I doing something wrong?

Bank of Ireland: Janet

Payton wrote: »

Hi when I'm useing the banking 365 app and click on credit card there is an option for 'statements' yet I can't see them. A friend has the same issue yet we click on statement on a PC/Laptop it can be viewed. Am I doing something wrong?

Good morning Payton,

Thank you for contacting us on Boards.

I'm sorry to hear you're having difficulty accessing your credit card statements, if you would like us to arrange a colleague to contact you from credit card services to investigate please send a PM with your name and phone number. 

Thanks

Janette

Payton

Bank of Ireland: Janet wrote: »

Good morning Payton,

Thank you for contacting us on Boards.

I'm sorry to hear you're having difficulty accessing your credit card statements, if you would like us to arrange a colleague to contact you from credit card services to investigate please send a PM with your name and phone number. 

Thanks

Janette

Hi I tried to PM you but I can't, could you PM me and I'll reply back.

Bank of Ireland: Elaine

Good Morning Payton, 

To send us a PM, please ensure your signature is set to display in your 'Control Panel Settings' and then click on the link in my signature to send a private message. 

Thanks again, 
Elaine 

RoYoBo

Haven't been able to see my credit card statements online for months - have emailed through account services and rung several times, spending literally hours on the phone, to no avail.  Stopped receiving statements by mail since January. I'm now on hold AGAIN for the last 33 minutes with no one picking up.  That AWFUL plinky plonk piano music is making things sooooo much worse ...

RoYoBo

After 46 minutes on the phone and talking to two CS agents, I'm no further forward.  Despite discussing this issue in minute detail with everyone I spoke to (3 agents) or emailed (2 agents and 1 no reply) I had to go through the whole saga again, including step by step through what I was doing online and checking browsers etc.  I still cannot see my CC statements and have no access to hard copies.
Why is there no record anywhere of my complaint?  I've even sent screen shots of what is happening and what I see online - these seem to have vanished into the ether, although their receipt was acknowledged by email from the CS agent involved on that occasion.  I have to wait now for CS agent number 4 to get back to me.
I am very unhappy with BOI 'services' and will actively search now for an alternative account. 

Bank of Ireland: Sharon

RoYoBo wrote: »

After 46 minutes on the phone and talking to two CS agents, I'm no further forward.  Despite discussing this issue in minute detail with everyone I spoke to (3 agents) or emailed (2 agents and 1 no reply) I had to go through the whole saga again, including step by step through what I was doing online and checking browsers etc.  I still cannot see my CC statements and have no access to hard copies.
Why is there no record anywhere of my complaint?  I've even sent screen shots of what is happening and what I see online - these seem to have vanished into the ether, although their receipt was acknowledged by email from the CS agent involved on that occasion.  I have to wait now for CS agent number 4 to get back to me.
I am very unhappy with BOI 'services' and will actively search now for an alternative account. 

Hi RoYoBo,

Thanks for getting in touch with us here on Boards. 

We're very sorry to hear you're having difficulty accessing your credit card eStatements on Banking 365 Online. Please be assured our Card Team will investigate this fully for you and will be in contact as soon as they have an update.

If you wish to raise a formal complaint regarding this, please see our Customer Complaints Process here

Sorry again for any inconvenience caused. 

Thanks,

Sharon

Payton

Hi can't reply to the BOI reps on here as you folks don't accept PM's.

Bank of Ireland: Elaine

Payton wrote: »

Hi can't reply to the BOI reps on here as you folks don't accept PM's.

Hi Payton, 

I've sent you a PM there now. 

Thanks again, 
Elaine 

dragon5678

I'm in the same boat. Cannot see my Current Account eStatements on 365.

Bank of Ireland: Elaine

dragon5678 wrote: »

I'm in the same boat. Cannot see my Current Account eStatements on 365.

Good Afternoon dragon5678, 

Our Online team are aware that some customers are experiencing difficulty opening Current account statements. They are working to resolve this as a priority. Apologies for the inconvenience caused today. 

Elaine 

Payton

Thanks ladies for trying to solve this. One of your colleagues contacted today. He said the with Android and IOS it's not possible to access credit card statements on the 365 app but they are working on it but can't say when it will be up and running.

sino1974

same as here....
We are unable to process your request at this time, please try again later.

RoYoBo

Payton wrote: »

Thanks ladies for trying to solve this. One of your colleagues contacted today. He said the with Android and IOS it's not possible to access credit card statements on the 365 app but they are working on it but can't say when it will be up and running.

Sounds like a pretty handy excuse.  I can't access mine on my desktop PC, though I was asked if I was using Android or IOS - and then what browser I was using.  Some of them don't work well either, it appears.  I was told Firefox was iffy, though Chrome is and always was my browser. I never had any problem accessing my CC statements until January.
Have you tried on a PC, just to rule it out?  Surely online banking should be available across all platforms and mobiles in this day and age! They are still working on my problem too, with a similar 'long finger' solution

Payton

RoYoBo wrote: »

Sounds like a pretty handy excuse.  I can't access mine on my desktop PC, though I was asked if I was using Android or IOS - and then what browser I was using.  Some of them don't work well either, it appears.  I was told Firefox was iffy, though Chrome is and always was my browser. I never had any problem accessing my CC statements until January.
Have you tried on a PC, just to rule it out?  Surely online banking should be available across all platforms and mobiles in this day and age! They are still working on my problem too, with a similar 'long finger' solution

I don't have any problems accessing my credit card statement on a PC or laptop (using Chrome or IE). If you are having trouble accessing it on a PC maybe update your browsers,
At the end of the day it's not a big problem for me in the great scheme of life and if it's been looked into then that's fine....the app works perfectly otherwise the way I use it eg. Money transfers--paying bills--viewing accounts.

bobobobob

I really hope this wont be down all weekend..

Bank of Ireland: Helen

bobobobob wrote: »

I really hope this wont be down all weekend..

Hi bobobobob,
 
Please be assured our Support Team is looking into this as a matter of urgency and hope to have it rectified as soon as possible. Apologies for any inconvenience this may cause you.
 
If you require information on your statement please contact one of my colleagues on BOI Direct on 0818365365, select option 1 followed by the star and they will be happy to help you.
 
Have a good weekend and thanks for contacting us here on Boards
 
Kind Regards
Helen

Bank of Ireland: Evie

Hi Everyone,
 

Thank you all for your comments and patience. We are happy to confirm e-statements are now available again via 365 Online. Thank you again for bearing with us.

Evie 

RoYoBo

Bank of Ireland: Evie wrote: »

Hi Everyone,
 

Thank you all for your comments and patience. We are happy to confirm e-statements are now available again via 365 Online. Thank you again for bearing with us.

Evie 

Still not available to me, but my problem pre-dated the current one   Still waiting on the 4th agent I spoke to to get back to me with an update. No e-statements and no paper statements since January.  Waste of time and energy ringing BoI as I have to repeat the same old story and go through the same old inane 'solutions' before someone promises to get back to me.  Why is no record kept on my account of the problem so that the same old non-solutions do not have to be trotted out again and again? 

Bank of Ireland: Tara P

RoYoBo wrote: »

Bank of Ireland: Evie wrote: »

Hi Everyone,
 

Thank you all for your comments and patience. We are happy to confirm e-statements are now available again via 365 Online. Thank you again for bearing with us.

Evie 

Still not available to me, but my problem pre-dated the current one   Still waiting on the 4th agent I spoke to to get back to me with an update. No e-statements and no paper statements since January.  Waste of time and energy ringing BoI as I have to repeat the same old story and go through the same old inane 'solutions' before someone promises to get back to me.  Why is no record kept on my account of the problem so that the same old non-solutions do not have to be trotted out again and again? 

Hi RoYoBO,

Thank you for your post here.

We can see you've been in touch previously in relation to an ongoing query in relation to your e-statements. 

Can we ask you to send your query via 365 Online the ‘Ask a Question’ option and a representative with account access will be happy to check this for you.


Thanks,

Tara C

RoYoBo

Bank of Ireland: Tara C wrote: »

RoYoBo wrote: »

Bank of Ireland: Evie wrote: »

Hi Everyone,
 

Thank you all for your comments and patience. We are happy to confirm e-statements are now available again via 365 Online. Thank you again for bearing with us.

Evie 

Still not available to me, but my problem pre-dated the current one   Still waiting on the 4th agent I spoke to to get back to me with an update. No e-statements and no paper statements since January.  Waste of time and energy ringing BoI as I have to repeat the same old story and go through the same old inane 'solutions' before someone promises to get back to me.  Why is no record kept on my account of the problem so that the same old non-solutions do not have to be trotted out again and again? 

Hi RoYoBO,

Thank you for your post here.

We can see you've been in touch previously in relation to an ongoing query in relation to your e-statements. 

Can we ask you to send your query via 365 Online the ‘Ask a Question’ option and a representative with account access will be happy to check this for you.


Thanks,

Tara C

I've already done this - twice!  The first time, I got a non-answer that advised me if I was still experiencing the problem, I should ring BoI.  The second time, I got no reply at all, which is when I began ringing.  I have even sent in screen shots of the problem to one CS agent who requested them, but no one seems to be able to sort this.  I'm not prepared to spend another 45 minutes on the phone - it's time for BoI to start ringing me back, as they promised, and solving the problem.  At the very least, I want my paper statements restored - and may I just repeat once again, the option to do this is NOT available on the Manage Statements section of my account.

Bank of Ireland: Tara P

RoYoBo wrote: »

Bank of Ireland: Tara C wrote: »

RoYoBo wrote: »

Bank of Ireland: Evie wrote: »

Hi Everyone,
 

Thank you all for your comments and patience. We are happy to confirm e-statements are now available again via 365 Online. Thank you again for bearing with us.

Evie 

Still not available to me, but my problem pre-dated the current one   Still waiting on the 4th agent I spoke to to get back to me with an update. No e-statements and no paper statements since January.  Waste of time and energy ringing BoI as I have to repeat the same old story and go through the same old inane 'solutions' before someone promises to get back to me.  Why is no record kept on my account of the problem so that the same old non-solutions do not have to be trotted out again and again? 

Hi RoYoBO,

Thank you for your post here.

We can see you've been in touch previously in relation to an ongoing query in relation to your e-statements. 

Can we ask you to send your query via 365 Online the ‘Ask a Question’ option and a representative with account access will be happy to check this for you.


Thanks,

Tara C

I've already done this - twice!  The first time, I got a non-answer that advised me if I was still experiencing the problem, I should ring BoI.  The second time, I got no reply at all, which is when I began ringing.  I have even sent in screen shots of the problem to one CS agent who requested them, but no one seems to be able to sort this.  I'm not prepared to spend another 45 minutes on the phone - it's time for BoI to start ringing me back, as they promised, and solving the problem.  At the very least, I want my paper statements restored - and may I just repeat once again, the option to do this is NOT available on the Manage Statements section of my account.

Hi RoBoYo,

We’re sorry to hear you are unhappy with the service.  

If you’d like to send us a PM including your name and contact number we will be happy to request a member of our Credit card team contact you in relation to this.

You can send a PM by clicking on the link in my signature below.

Thanks,

Tara C

RoYoBo

I am STILL unable to see or check my online credit card statements and, despite assurances from multiple CS agents by phone, email and letter, am STILL not receiving paper statements from BOI.  I have not received statements since March this year - I have had to pay the bills for April and May without knowing what the amount debited refers to!

My last of 5 letters from BOI is dated 20th May and assures me (like all the others) that you are still investigating my complaint but are unable to resolve same.  How on earth in 2016 can BOI not be able to restore online access to my credit card account for over 5 months? What possible investigation is required that means you are unable to resolve this?  And, worst of all, despite all of your assurances from all of your CS agents and letter writers, can you not do what you said and post out a hard copy of the bill you expect me to pay?  

You have all of my contact details already and I would really like for ONE of the people who is involved in this long-running investigation to ring me so that I will be saved the endless wait on the phone coupled with the exhaustive repetition of the problem experienced from day one.

Bank of Ireland: Alison

RoYoBo wrote: »

I am STILL unable to see or check my online credit card statements and, despite assurances from multiple CS agents by phone, email and letter, am STILL not receiving paper statements from BOI.  I have not received statements since March this year - I have had to pay the bills for April and May without knowing what the amount debited refers to!

My last of 5 letters from BOI is dated 20th May and assures me (like all the others) that you are still investigating my complaint but are unable to resolve same.  How on earth in 2016 can BOI not be able to restore online access to my credit card account for over 5 months? What possible investigation is required that means you are unable to resolve this?  And, worst of all, despite all of your assurances from all of your CS agents and letter writers, can you not do what you said and post out a hard copy of the bill you expect me to pay?  

You have all of my contact details already and I would really like for ONE of the people who is involved in this long-running investigation to ring me so that I will be saved the endless wait on the phone coupled with the exhaustive repetition of the problem experienced from day one.

Hi RoYoBo

Thanks for coming back to us. 

We're sorry to hear this has not been resolved yet for you.

We'll send you a PM shortly to look into this for you.

Many Thanks
Alison

RoYoBo

Further to contacts from the BOI reps here and a complaints investigator (Ciara) I need to reiterate that the temporary solution of sending me paper statements is just an interim sticking plaster and I want to have online access to my credit card e-statements restored.  

After the phonecall with Ciara, I received a Final Response letter in the post from her to say that her investigation was completed and my problem was resolved.  It is NOT resolved!  After 5 months, I STILL have no access to my credit card account online and I want this restored asap.  The letter indicates that the problem is a 'technical issue' that has been confirmed by BOI's IT department and the only 'resolution' that is offered is the return to paper statements.  I want BOTH!  

Is BOI telling me in this letter that I can't have my online access restored EVER and that they've given up even trying?

Bank of Ireland: Alison

RoYoBo wrote: »

Further to contacts from the BOI reps here and a complaints investigator (Ciara) I need to reiterate that the temporary solution of sending me paper statements is just an interim sticking plaster and I want to have online access to my credit card e-statements restored.  

After the phonecall with Ciara, I received a Final Response letter in the post from her to say that her investigation was completed and my problem was resolved.  It is NOT resolved!  After 5 months, I STILL have no access to my credit card account online and I want this restored asap.  The letter indicates that the problem is a 'technical issue' that has been confirmed by BOI's IT department and the only 'resolution' that is offered is the return to paper statements.  I want BOTH!  

Is BOI telling me in this letter that I can't have my online access restored EVER and that they've given up even trying?

Hi RoYoBo

We've escalated this for you with your information received by PM and will also forward your post here to our Complaints Team.

Many Thanks
Alison

RoYoBo

Bank of Ireland: Alison wrote: »

RoYoBo wrote: »

Further to contacts from the BOI reps here and a complaints investigator (Ciara) I need to reiterate that the temporary solution of sending me paper statements is just an interim sticking plaster and I want to have online access to my credit card e-statements restored.  

After the phonecall with Ciara, I received a Final Response letter in the post from her to say that her investigation was completed and my problem was resolved.  It is NOT resolved!  After 5 months, I STILL have no access to my credit card account online and I want this restored asap.  The letter indicates that the problem is a 'technical issue' that has been confirmed by BOI's IT department and the only 'resolution' that is offered is the return to paper statements.  I want BOTH!  

Is BOI telling me in this letter that I can't have my online access restored EVER and that they've given up even trying?

Hi RoYoBo

We've escalated this for you with your information received by PM and will also forward your post here to our Complaints Team.

Many Thanks
Alison

I am gobsmacked that after 5 months of exhaustive (and exhausting) communication via Boards, phonecalls, emails, screen shots, letters and through the Online CS, BOI seems to have been under the mistaken impression that all I wanted was paper statements, as opposed to the restoration of my online access!  I have now accumulated 2 paper statements for February and 3 for March, sent separately by BOI through the post, but none at all for April or May - so even that simple a resolution has not been fulfilled.  

I am now discussing my issue of NO ACCESS TO MY ONLINE ACCOUNT with CS agent number 10.  I will soon have a Xmas list of all your staff, as my unsolvable issue seems to have been passed around like an unwanted parcel throughout the complaints department, with occasional forays to your IT section and IBM! Incredibly, it appears that this 'pass the parcel' does not include any details of my previous communications or efforts at resolution, so every new CS agent needs to retrieve repetitive details of the issue from ME.  Can anyone explain why relevant records are not being kept?

Incidentally, I tried to register for your Card Care offering today and my identity cannot be confirmed there either.  Why am I not surprised!  I will keep this thread updated with the progress of my 'resolution', if any ...

Bank of Ireland: Nicola

RoYoBo wrote: »

Bank of Ireland: Alison wrote: »

RoYoBo wrote: »

Further to contacts from the BOI reps here and a complaints investigator (Ciara) I need to reiterate that the temporary solution of sending me paper statements is just an interim sticking plaster and I want to have online access to my credit card e-statements restored.  

After the phonecall with Ciara, I received a Final Response letter in the post from her to say that her investigation was completed and my problem was resolved.  It is NOT resolved!  After 5 months, I STILL have no access to my credit card account online and I want this restored asap.  The letter indicates that the problem is a 'technical issue' that has been confirmed by BOI's IT department and the only 'resolution' that is offered is the return to paper statements.  I want BOTH!  

Is BOI telling me in this letter that I can't have my online access restored EVER and that they've given up even trying?

Hi RoYoBo

We've escalated this for you with your information received by PM and will also forward your post here to our Complaints Team.

Many Thanks
Alison

I am gobsmacked that after 5 months of exhaustive (and exhausting) communication via Boards, phonecalls, emails, screen shots, letters and through the Online CS, BOI seems to have been under the mistaken impression that all I wanted was paper statements, as opposed to the restoration of my online access!  I have now accumulated 2 paper statements for February and 3 for March, sent separately by BOI through the post, but none at all for April or May - so even that simple a resolution has not been fulfilled.  

I am now discussing my issue of NO ACCESS TO MY ONLINE ACCOUNT with CS agent number 10.  I will soon have a Xmas list of all your staff, as my unsolvable issue seems to have been passed around like an unwanted parcel throughout the complaints department, with occasional forays to your IT section and IBM! Incredibly, it appears that this 'pass the parcel' does not include any details of my previous communications or efforts at resolution, so every new CS agent needs to retrieve repetitive details of the issue from ME.  Can anyone explain why relevant records are not being kept?

Incidentally, I tried to register for your Card Care offering today and my identity cannot be confirmed there either.  Why am I not surprised!  I will keep this thread updated with the progress of my 'resolution', if any ...

Hi RoYoBo,

Thanks for your post and I’m very sorry to hear that you're continuing to have difficulties with the online access for your credit card. I will get in touch with our complaints team here to see if there is any update on this for you.

Apologies again and thanks
Nicola

RoYoBo

Thanks to Boards Reps (and to Ciara on the CS team, in particular) our problem with viewing our credit card statements online has finally been satisfactorily resolved as of yesterday.  It's been a long journey and I can't claim that attempting to communicate with so many of BoI staff over the last 5 months was exactly a pleasure on every occasion, but all's well that ends well.  

Bank of Ireland: Helen

RoYoBo wrote: »

Thanks to Boards Reps (and to Ciara on the CS team, in particular) our problem with viewing our credit card statements online has finally been satisfactorily resolved as of yesterday.  It's been a long journey and I can't claim that attempting to communicate with so many of BoI staff over the last 5 months was exactly a pleasure on every occasion, but all's well that ends well.  

Hi RoYoBo,
 
Thanks for taking to time to update us, we’re thrilled to hear you now have access to your credit card statements. I’m sorry for the time it took to have this resolved.
 
We really appreciate your kind words and will also pass on your compliments to Ciara.
 
Thanks again for contacting us here and if there’s anything else we can help you with please don’t hesitate to get in touch.
 
Many thanks

Helen

Drivebybanjo

After 10 weeks and 10 separate attempts via the online service desk, I have been unable to get online access to my credit card statements. The responses from Bank of Ireland have been full of nothing but contemptible rubbish. There is no excuse for this appalling level of service. Clearly others have had similar problems. At one point, staff in BoI simply appeared to give up on it altogether - suggesting that I make a complaint! I want the problem solved. If their complaints department is anything like their customer service department, I'd only be wasting more time on the issue. It's simply not good enough. I'm considering raising the issue with the Financial Services Ombudsman - has anyone out there had experience in this area and can they advise as to what type of outcome they achieved?

Bank of Ireland: Alison

Drivebybanjo wrote: »

After 10 weeks and 10 separate attempts via the online service desk, I have been unable to get online access to my credit card statements. The responses from Bank of Ireland have been full of nothing but contemptible rubbish. There is no excuse for this appalling level of service. Clearly others have had similar problems. At one point, staff in BoI simply appeared to give up on it altogether - suggesting that I make a complaint! I want the problem solved. If their complaints department is anything like their customer service department, I'd only be wasting more time on the issue. It's simply not good enough. I'm considering raising the issue with the Financial Services Ombudsman - has anyone out there had experience in this area and can they advise as to what type of outcome they achieved?

Hi Drivebybanjo

Thanks for getting in touch with us here on Boards.

We're very sorry to hear of your recent experience and would like to find out more about your statement request. We will send you a private message shortly and hope you can reply. 

Many Thanks
Alison

Drivebybanjo

Still not able to see my statements online. Have sent 2 PMs now also - I've been trying since July - every week - to get access to my statements (10 attempts through Service Desk, some of which were ignored and now trying through boards). I got a message on the Service Desk a week ago telling me that the problem had been fixed. It has not been fixed. This should be such a simple thing. I want to see my credit card statements online. Why can't BOI provide this service? I get an email every month telling me it's available - it isn't. Are others experiencing the same problem? I will not be giving up. BOI - give me access to my statements for crying out loud.

Bank of Ireland: Richard

Drivebybanjo wrote: »

Still not able to see my statements online. Have sent 2 PMs now also - I've been trying since July - every week - to get access to my statements (10 attempts through Service Desk, some of which were ignored and now trying through boards). I got a message on the Service Desk a week ago telling me that the problem had been fixed. It has not been fixed. This should be such a simple thing. I want to see my credit card statements online. Why can't BOI provide this service? I get an email every month telling me it's available - it isn't. Are others experiencing the same problem? I will not be giving up. BOI - give me access to my statements for crying out loud.

Hi Drivebybanjo,

I have responded to your PM. Apologies for the delay in getting back to you.

Many thanks,
Richard

soc

I'm having similar problems. On PC I can view my eStatement for my CC, but when I attempt to download it, I get "Failed Network Error". When I look at the error this is the header info: 

This page contains the following errors:

error on line 300 at column 47: xmlParseEntityRef: no name


Below is a rendering of the page up to the first error.

Please ignore ajax request
Please ignore fix for ie bug

... then a text version of page below this

I think that considering that BOI wants us to rely in eStatements rather than paper ones then this is something they MUST ensures works.

Bank of Ireland: Elaine

soc wrote: »

I'm having similar problems. On PC I can view my eStatement for my CC, but when I attempt to download it, I get "Failed Network Error". When I look at the error this is the header info: 

This page contains the following errors:

error on line 300 at column 47: xmlParseEntityRef: no name


Below is a rendering of the page up to the first error.

Please ignore ajax request
Please ignore fix for ie bug

... then a text version of page below this

I think that considering that BOI wants us to rely in eStatements rather than paper ones then this is something they MUST ensures works.

Good Morning soc, 

Thank you for getting in contact with us here on Boards.ie. 

This error maybe related to the browser you're using. Can I ask you to clear your cache and try a different browser and/or a different device (browser on your phone). Also, please ensure that you have Adobe Reader installed to enable you to view estatements in PDF format. 

This should help resolve the issue and if not just let us know. 

Thanks, 
Elaine 

DiarmaidFlynn

I have the same issue. Its only with Chrome \ 365 Online and PDF Statements. I guess its a issue with the security settings of the PDF. It doesn't happen in IE nor does it happen with other PDFs. Only workaround in Chrome is to print to PDF. The worst part of the issue is when you save the file, you think it saved, only to find the pdf didn't save when to go to find it.

Bank of Ireland: Sarah

DiarmaidFlynn wrote: »

I have the same issue. Its only with Chrome \ 365 Online and PDF Statements. I guess its a issue with the security settings of the PDF. It doesn't happen in IE nor does it happen with other PDFs. Only workaround in Chrome is to print to PDF. The worst part of the issue is when you save the file, you think it saved, only to find the pdf didn't save when to go to find it.

Hi Diarmaid, 

Thanks for your post here. We will forward your feedback on to our Online team.

Just to mention, when you wish to save your statement if you are using Google Chrome, you may need to select the Print option and then under Destination click on the Change button.
This will give you the option to select Save as PDF and then click Save. You should then be presented with a dialogue box which will allow you to save the document.

Thanks,
Sarah

losetheforce

Sorry for bringing up a zombie thread, but amazed to se that 2 years later it is still not possible to download PDF statements from BOI using the most popular browser in the world. I just tried there and spend 25 mins at it. Brutal!

Bank of Ireland: Darren

losetheforce wrote: »

Sorry for bringing up a zombie thread, but amazed to se that 2 years later it is still not possible to download PDF statements from BOI using the most popular browser in the world. I just tried there and spend 25 mins at it. Brutal!

Hi there,

Thanks for getting in touch with us here.

Can I ask what message you're getting when you're trying to download this and have you tried the steps given in the previous message from us?

Thanks again,
Darren.

Payton

Hi this is going on for over 2 years now. I think the issue that is still on going is that when I log in to the BOI Mobile app for Android and go to Credit Card, I cannot access the Statments as Im met with an error. We shouldn't have to go through Google to access Statments. Realistically we as customers are paying for the app through our fees.
I have also emailed BOI regarding this 18 months ago and I received a generic reply that I will be contacted and Im still waiting.
Im sure Iam not the only person whom has contacted BOI on all platforms regarding this. Honestly its pretty poor that has a long standing customer its still an issue.

Bank of Ireland: Darren

Payton wrote: »

Hi this is going on for over 2 years now. I think the issue that is still on going is that when I log in to the BOI Mobile app for Android and go to Credit Card, I cannot access the Statments as Im met with an error. We shouldn't have to go through Google to access Statments. Realistically we as customers are paying for the app through our fees.
I have also emailed BOI regarding this 18 months ago and I received a generic reply that I will be contacted and Im still waiting.
Im sure Iam not the only person whom has contacted BOI on all platforms regarding this. Honestly its pretty poor that has a long standing customer its still an issue.

Hi Payton,

Thanks for getting in touch with us here.

Can I ask if this is only happening with your credit card statements and if you can view your current account statements as normal? Also can I just confirm that you have checked that the Tablet app is fully updated?

Thanks again,
Darren.

Payton

Bank of Ireland: Darren wrote: »

Hi Payton,

Thanks for getting in touch with us here.

Can I ask if this is only happening with your credit card statements and if you can view your current account statements as normal? Also can I just confirm that you have checked that the Tablet app is fully updated?

Thanks again,
Darren.

Hi Darren..i started this thread over 2 years ago!
I can view my savings and current accounts no problem but not my credit card statement.
I dont use a tablet..i use my laptop where there is no problem logging into BOI and everything can be viewed. On my phone which is Android i cannot see my Credit card statments.
Nothing has changed in over 2 years sonce i started the thread and honestly its frustrating. Honestly i dont expect it to change either as im still awaiting the call back.

Bank of Ireland: Darren

Payton wrote: »

Bank of Ireland: Darren wrote: »

Hi Payton,

Thanks for getting in touch with us here.

Can I ask if this is only happening with your credit card statements and if you can view your current account statements as normal? Also can I just confirm that you have checked that the Tablet app is fully updated?

Thanks again,
Darren.

Hi Darren..i started this thread over 2 years ago!
I can view my savings and current accounts no problem but not my credit card statement.
I dont use a tablet..i use my laptop where there is no problem logging into BOI and everything can be viewed. On my phone which is Android i cannot see my Credit card statments.
Nothing has changed in over 2 years sonce i started the thread and honestly its frustrating. Honestly i dont expect it to change either as im still awaiting the call back.

Thanks for confirming this with me Payton. e-Statements wouldn't be available through the mobile app, just through the full 365 website or the tablet app, but thank you for this feedback and I'll certainly pass this on.

Thanks again, 
Darren. 

Payton

The point of the thread is why they are not available or is it planned to be made available.

Bank of Ireland: Darren

Payton wrote: »

The point of the thread is why they are not available or is it planned to be made available.

We don't have any update on this Payton, but please be assured that if this changes in the future we'll be sure to update this thread.

Thanks again,
Darren.