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EIR Vision not displaying a black screen

  • 06-03-2016 7:53pm
    #1
    SoundOfSilence
    Registered Users, Registered Users 2 Posts: 406 ✭✭


    Hi,

    I'm having an issue with eir vision. We're not getting any image through on the tv. The box is connected properly. We can hear sound and we can also see the little icon at the bottom left hand side telling us what channel we're on as well as whats currently on that channel. We can navigate through the menu also. As i stated its just the images aren;t coming through, it's just displaying a black screen.

    Can you help me with this?


Comments

  • #2
    Lushous3
    Registered Users, Registered Users 2 Posts: 6 ✭Lushous3


    SoundOfSilence wrote: »
    Hi,

    I'm having an issue with eir vision. We're not getting any image through on the tv. The box is connected properly. We can hear sound and we can also see the little icon at the bottom left hand side telling us what channel we're on as well as whats currently on that channel. We can navigate through the menu also. As i stated its just the images aren;t coming through, it's just displaying a black screen.

    Can you help me with this?
    I get this issue also from time to time. It can usually be fixed by holding down the power button for 5 seconds which sends the box into deep sleep mode. I find if you leave it in this mode for 30 seconds or so and then switch it back on the picture will come through. Hope that helps.


  • #3
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Hi SoundOfSilence,


    Thanks for getting in touch. I'm afraid we would be unable to troubleshoot eir Vision issues from here I would recommend contacting technical support and they would be more than happy to troubleshoot these issues you are experiencing, You can contact them directly on 1890260260, freephone 1901.

    - Pamela 


  • #4
    joeKel73
    Closed Accounts Posts: 3,689 ✭✭✭joeKel73


    Did you find a solution to this? We're having same issue.


  • #5
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    J o e wrote: »
    Did you find a solution to this? We're having same issue.
    Hi Joe, 

    Were you able to get this resolved since posting? 

    Your best option when this happens is to contact our technical team. They can be contacted by calling 1890260260 or our online technical team here

    Grainne


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