Anyone using Draytek Vigor 2860ac in Ireland?

mcquaim

Hi folks,

I've asked this a few times in other threads without an answer but not created my own yet.

I have a 90Mbps fibre connection with Pure Telecom.

I previously had a Netgear D6400 router and I was getting consistently around 86Mbps download and 19Mbps upload.

I recently switched to the much more expensive Draytek Vigor 2860ac router but my speeds have dropped a lot.

I'm only getting around 66Mbps down and 14Mbps up but all my settings seem fine!

I have opened a support ticket with Draytek but they have me chasing my tail I feel and don't think they have any answer for me.

Does anyone here have it as their router and are you having any similar issues?

Thanks,
mcquaim

AidenL

I have a 2860n, and it seems to have died on me yesterday actually.

Oddly, it seems to have changed the ISP password also itself - I found that weird - though I had been hacked !

AidenL

I have a 2860n, and it seems to have died on me yesterday actually.

Oddly, it seems to have changed the ISP password also itself - I found that weird - thought I had been hacked !

Johnboy1951

Are you measuring the speed via wired or wireless connection?

mcquaim

Johnboy1951 wrote: »

Are you measuring the speed via wired or wireless connection?

Hi Johnboy,

It is the actual DSL sync speeds that are down!

I have a 90Mbps fibre connection but if i check at what speed the DSL connection syncs at its never above 70Mbps.

So, the max I'm ever going to get is 70Mbps but mostly get around 66Mbps or lower. This is wired or wireless!

Do you have this model?

Cheers,
mcquaim

ED E

Vectoring isn't activating for you, this is why vectored VDSL is a little more tricky than ADSL1/2+.

Assume youve checked that you're on the latest firmware?

mcquaim

ED E wrote: »

Vectoring isn't activating for you, this is why vectored VDSL is a little more tricky than ADSL1/2+.

Assume youve checked that you're on the latest firmware?

Hi there,

I've tried a load of firmware versions but currently on the latest 3.8.2 Vector 2 firmware.

The Draytek support guys are rubbish, surprised as in previous support queries with my older 2850Vn they were very good.

Last week he gave me a beta firmware but it didn't help either. He didn't explain if the firmware was to resolve my issue or if he was just hoping it might fix it but the beta is to resolve other issues! He is terrible, I've asked about 20 questions now and he never answers any of them, a joke!

I'd like to know if anyone else has this router and what their experience with it is.

Cheers,
mcquaim

ED E

Have a read of this post:

http://www.boards.ie/vbulletin/showpost.php?p=93316693&postcount=7

mcquaim

ED E wrote: »

Have a read of this post:

http://www.boards.ie/vbulletin/showpost.php?p=93316693&postcount=7

Cheers ED,

I had a look in the Draytek downloads page but I don't see any mention of any "Delight" firmware version.

It just shows the most current from what I see?

In the ftp site I don't see it either!!

Cheers,
mcquaim

ED E

Bog has first hand knowledge of this stuff, if they dont have a build to support the Huawei DSLAMs in use here then it may not be possible to use that unit. The support techs supervisor should have been able to tell him that.

mcquaim

ED E wrote: »

Bog has first hand knowledge of this stuff, if they dont have a build to support the Huawei DSLAMs in use here then it may not be possible to use that unit. The support techs supervisor should have been able to tell him that.

Thanks Ed,

I will pass on this info tomorrow and see if this sheds any light on the issue!

The support guy seems more than useless so I'm sure he hasn't said anything to a supervisor! He just keeps asking me for screenshots I've already given him even though I've given him remote acces but it's never been used..

Anyway, I'll post an update if the Huawei DSLAMs is the issue!

Thanks,
mcquaim

mcquaim

Just an update on this issue or lack of it as I've had to give up on it with my deadline for returning the routers today!

Basically the issue is that vectoring is not being enabled on the Draytek 2860 when connected where as the Netgear D6400 and Technicolor routers have no problem activating vectoring!

Draytek were in direct contact with the Pure Telecom supports guys and they were able to see that only G.993.2 vectoring was enabled when the Draytek was connected but G.993.5 vectoring was active when the Netgear and Technicolor routers were connected resulting in much faster sync speeds..

So, a warning to anyone here thinking of buying one of these be aware of this fault. I suspect it would be fine for ADSL but not VDSL2 I'm afraid.

I can't fault the Netgear D6400 for fibre but it just lacks some of the more advanced options I required.

AidenL

mcquaim wrote: »

Just an update on this issue or lack of it as I've had to give up on it with my deadline for returning the routers today!

Basically the issue is that vectoring is not being enabled on the Draytek 2860 when connected where as the Netgear D6400 and Technicolor routers have no problem activating vectoring!

Draytek were in direct contact with the Pure Telecom supports guys and they were able to see that only G.993.2 vectoring was enabled when the Draytek was connected but G.993.5 vectoring was active when the Netgear and Technicolor routers were connected resulting in much faster sync speeds..

So, a warning to anyone here thinking of buying one of these be aware of this fault. I suspect it would be fine for ADSL but not VDSL2 I'm afraid.

I can't fault the Netgear D6400 for fibre but it just lacks some of the more advanced options I required.

I have the n model - whats the difference in it and the ac? I can't seem to find out anywhere.....

Edit - just saw - different wireless standards.

Wonder do they make an difference in reality?

mcquaim

AidenL wrote: »

I have the n model - whats the difference in it and the ac? I can't seem to find out anywhere.....

Edit - just saw - different wireless standards.

Wonder do they make an difference in reality?

It is the same machine but just has the new AC wifi standard.

Are you using it with a fibre connection and if so which ISP?

Are the DSL sync speeds the same on the 2860n as your ISP supplied router if you are using fibre?

AidenL

mcquaim wrote: »

It is the same machine but just has the new AC wifi standard.

Are you using it with a fibre connection and if so which ISP?

Are the DSL sync speeds the same on the 2860n as your ISP supplied router if you are using fibre?

I don't have fibre sadly, just old fashioned DSL for now. Im with Sky for broadband. Currently around three months away, so I'm told, from fibre.

Im using a Sky hub in modem mode and the Draytek for wireless and serving my wired network. Sounds odd I know, but have a home automation system and the installer loves Drayteks and wants to keep it in the system as he has all the fixed IP addresses stored in it.

mcquaim

AidenL wrote: »

I don't have fibre sadly, just old fashioned DSL for now. Im with Sky for broadband. Currently around three months away, so I'm told, from fibre.

Im using a Sky hub in modem mode and the Draytek for wireless and serving my wired network. Sounds odd I know, but have a home automation system and the installer loves Drayteks and wants to keep it in the system as he has all the fixed IP addresses stored in it.

Ah, I was hoping you were using fibre so I could see how you had it set up and if you also had the same problems!

Thanks for the post though!

Some_Person

I'm using the Vigor 130 modem, not sure if vectoring is enabled either.
290 meters from cab, syncing at 76M Down 20M up at the moment
I'm on the latest firmware ofc.

Some_Person

Some_Person wrote: »

I'm using the Vigor 130 modem, not sure if vectoring is enabled either.
290 meters from cab, syncing at 76M Down 20M up at the moment
I'm on the latest firmware ofc.

If you're getting over 70 I'd be pretty sure you do have vectoring enabled.

ED E

Karsini wrote: »

If you're getting over 70 I'd be pretty sure you do have vectoring enabled.

Over 70 guarantees that the profiles are enabled so the cab is vectoring, but not the modem itself. At that range its *probably* vectoring, but it could be unvectored and still manage that sync in a quiet bundle.

ED E

ED E wrote: »

Over 70 guarantees that the profiles are enabled so the cab is vectoring, but not the modem itself. At that range its *probably* vectoring, but it could be unvectored and still manage that sync in a quiet bundle.

Hmm, I've still a lot to learn about this VDSL stuff. :pac: Sure, I'll have personal experience of it soon!

Some_Person

Since my line was repaired recently (new line) the lowest sync I've seen was 70M down, varies with the SNR, which varies with temperature.
Current SNR margin is 10db, sometimes it's 7db
Current attenuation is 14db.

Waiting for a response from Draytek to see if there's a way of telling wether Vectoring is in use or not.

ED E

Some_Person wrote: »

Current attenuation is 14db.

Downstream? A bit high considering your proximity.

mcquaim

Some_Person wrote: »

Since my line was repaired recently (new line) the lowest sync I've seen was 70M down, varies with the SNR, which varies with temperature.
Current SNR margin is 10db, sometimes it's 7db
Current attenuation is 14db.

Waiting for a response from Draytek to see if there's a way of telling wether Vectoring is in use or not.

Pure Telecom were able to check for me how the routers were syncing!

The Draytek was using G.993.2 where the Netgear and Technicolor were using G.993.5!

G.993.5 offers better speeds and stability apparently!

Maybe check with your ISP to see if they can check this!

Are you using a 2860 router here in Ireland and suffering the same slowdown as I was?

Some_Person

I'm using the Vigor 130 (modem only), the problem then is that neither of these have G.993.5 vectoring support, we both need to pressure Draytek to get support for this.

Ridiculous that a modem / router that's advertised with "Vectoring support" doesn't support the main vectoring standard.

mcquaim

Some_Person wrote: »

I'm using the Vigor 130 (modem only), the problem then is that neither of these have G.993.5 vectoring support, we both need to pressure Draytek to get support for this.

Ridiculous that a modem / router that's advertised with "Vectoring support" doesn't support the main vectoring standard.

Apparently the 2860 does support G.993.5 though but for whatever reason it isn't getting activated on my line..

I've since had to return them yesterday as my returns period was up! Yay.com where I bought them were great, they extended the returns period from 14 to 48 days to try and resolve it but Draytek got nowhere!

I had previously had several tickets with Draytek over the years and found them brilliant but this time they were very poor! The first support guy they gave me hadn't a clue and the second better but still not great..

They should work though so fingers crossed!

Some_Person

Draytek support also say that the Vigor 130 has G.993.5 support but I still don't think vectoring is active, I'll have to try the Technicolor modem and see.

If both support G.Vector then it should work on both.

mcquaim

Some_Person wrote: »

Draytek support also say that the Vigor 130 has G.993.5 support but I still don't think vectoring is active, I'll have to try the Technicolor modem and see.

If both support G.Vector then it should work on both.

What ISP are you with?

ClonNGB

I have a drayrek 2860n. Must I get is 39mb down but I am direct fed so no vectoring as yet

ClonNGB

Sorry, typo, the most I get is 39mb down

Some_Person

mcquaim wrote: »

What ISP are you with?

Magnet Business, at the moment the Vigor 130 is synced at 85702 Kbps (DOWN), so this must mean vectoring is active?

I don't think you can sync over 70meg without vectoring?

mcquaim

Some_Person wrote: »

Magnet Business, at the moment the Vigor 130 is synced at 85702 Kbps (DOWN), so this must mean vectoring is active?

I don't think you can sync over 70meg without vectoring?

Yeah, think you are correct, approx 70 without vectoring!

ED E

mcquaim wrote: »

Yeah, think you are correct, approx 70 without vectoring!

You can sync above 70 without vectoring. The 70 limit is an arbitrary rule based on what OpenEir/huawei determined to be high side of the scale. The modem and DSLAM could in theory both do 120 for someone living on top of a cab.

Some_Person

Well then I don't think vectoring is active on the Vigor 130.

Do you know if Eircom uses any proprietary vectoring or anything or just standard G.993.5 vectoring?

The Vigor 130 supports G.993.5 so why isn't vectoring active?

They have different modem firmwares to download, I wonder if it's worth trying the others.
Im currently on modem 4.

Through telnet vdsl status, I can see that G.INP is active, but doesn't saying anything about vectoring.