I moved my landline to another provider but my account is still active with you ?

DublinBeaker

hi there,
I moved my broadband and phone calls to another provider but my account is apparently still active with you. I also got a mail this morning about a contract price change ?

My broadband moved on the 13th jan and phone calls moved on 16th Jan.

Can you confirm that Eir are no longer billing me for the service.

eir: Alan

DublinBeaker wrote: »

hi there,
I moved my broadband and phone calls to another provider but my account is apparently still active with you. I also got a mail this morning about a contract price change ?

My broadband moved on the 13th jan and phone calls moved on 16th Jan.

Can you confirm that Eir are no longer billing me for the service.

Hi DublinBeaker

Please feel free to PM me your eir account number and I will investigate this for you.

Thanks
Al

DublinBeaker

eir: Alan wrote: »

DublinBeaker wrote: »

hi there,
I moved my broadband and phone calls to another provider but my account is apparently still active with you. I also got a mail this morning about a contract price change ?

My broadband moved on the 13th jan and phone calls moved on 16th Jan.

Can you confirm that Eir are no longer billing me for the service.

Hi DublinBeaker

Please feel free to PM me your eir account number and I will investigate this for you.

Thanks
Al

have sent that on Alan

eir: Alan

DublinBeaker wrote: »

eir: Alan wrote: »

DublinBeaker wrote: »

hi there,
I moved my broadband and phone calls to another provider but my account is apparently still active with you. I also got a mail this morning about a contract price change ?

My broadband moved on the 13th jan and phone calls moved on 16th Jan.

Can you confirm that Eir are no longer billing me for the service.

Hi DublinBeaker

Please feel free to PM me your eir account number and I will investigate this for you.

Thanks
Al

have sent that on Alan

Hi DublinBeaker

I had tried calling you but no answer - are you free to take a call before 5.30pm? If not I can call tomorrow.

Al

DublinBeaker

eir: Alan wrote: »

DublinBeaker wrote: »

eir: Alan wrote: »

DublinBeaker wrote: »

hi there,
I moved my broadband and phone calls to another provider but my account is apparently still active with you. I also got a mail this morning about a contract price change ?

My broadband moved on the 13th jan and phone calls moved on 16th Jan.

Can you confirm that Eir are no longer billing me for the service.

Hi DublinBeaker

Please feel free to PM me your eir account number and I will investigate this for you.

Thanks
Al

have sent that on Alan

Hi DublinBeaker

I had tried calling you but no answer - are you free to take a call before 5.30pm? If not I can call tomorrow.

Al

Hi Alan,
Sent you on a PM with a mobile number contact. 
Thx,

eir: Alan

DublinBeaker wrote: »

eir: Alan wrote: »

DublinBeaker wrote: »

eir: Alan wrote: »

DublinBeaker wrote: »

hi there,
I moved my broadband and phone calls to another provider but my account is apparently still active with you. I also got a mail this morning about a contract price change ?

My broadband moved on the 13th jan and phone calls moved on 16th Jan.

Can you confirm that Eir are no longer billing me for the service.

Hi DublinBeaker

Please feel free to PM me your eir account number and I will investigate this for you.

Thanks
Al

have sent that on Alan

Hi DublinBeaker

I had tried calling you but no answer - are you free to take a call before 5.30pm? If not I can call tomorrow.

Al

Hi Alan,
Sent you on a PM with a mobile number contact. 
Thx,

Cheers DublinBeaker

I'll call before 5pm

Al

DublinBeaker

eir: Alan wrote: »

DublinBeaker wrote: »

eir: Alan wrote: »

DublinBeaker wrote: »

eir: Alan wrote: »

DublinBeaker wrote: »

hi there,
I moved my broadband and phone calls to another provider but my account is apparently still active with you. I also got a mail this morning about a contract price change ?

My broadband moved on the 13th jan and phone calls moved on 16th Jan.

Can you confirm that Eir are no longer billing me for the service.

Hi DublinBeaker

Please feel free to PM me your eir account number and I will investigate this for you.

Thanks
Al

have sent that on Alan

Hi DublinBeaker

I had tried calling you but no answer - are you free to take a call before 5.30pm? If not I can call tomorrow.

Al

Hi Alan,
Sent you on a PM with a mobile number contact. 
Thx,

Cheers DublinBeaker

I'll call before 5pm

Al

Bump

eir: Alan

DublinBeaker wrote: »

eir: Alan wrote: »

DublinBeaker wrote: »

eir: Alan wrote: »

DublinBeaker wrote: »

eir: Alan wrote: »

DublinBeaker wrote: »

hi there,
I moved my broadband and phone calls to another provider but my account is apparently still active with you. I also got a mail this morning about a contract price change ?

My broadband moved on the 13th jan and phone calls moved on 16th Jan.

Can you confirm that Eir are no longer billing me for the service.

Hi DublinBeaker

Please feel free to PM me your eir account number and I will investigate this for you.

Thanks
Al

have sent that on Alan

Hi DublinBeaker

I had tried calling you but no answer - are you free to take a call before 5.30pm? If not I can call tomorrow.

Al

Hi Alan,
Sent you on a PM with a mobile number contact. 
Thx,

Cheers DublinBeaker

I'll call before 5pm

Al

Bump

Hi DublinBeaker

Apologies for the delays - I tried calling just a moment ago. Please let me know of a time that suits between 12 & 5pm Mon -Fri

Al

DublinBeaker

Sorry Al, phone was on desk in work. Can I get you at the missed number?

1 o clock tomorrow is ideal.

eir: Alan

DublinBeaker wrote: »

Sorry Al, phone was on desk in work. Can I get you at the missed number?

1 o clock tomorrow is ideal.

Apologies DublinBeaker

I was not available yesterday - are you free today?

AL

DublinBeaker

Available today ☺ï¸

eir: Alan

DublinBeaker wrote: »

Available today ☺ï¸

Hi DublinBeaker

Cheers for taking my call - to recap the order is in to cancel your eir broadband - the direct debit will not be taken and once everything is closed the balance will be cleared

I will be back to you Friday with a full resolution ..

Al

DublinBeaker

eir: Alan wrote: »

DublinBeaker wrote: »

Available today ☺ï¸

Hi DublinBeaker

Cheers for taking my call - to recap the order is in to cancel your eir broadband - the direct debit will not be taken and once everything is closed the balance will be cleared

I will be back to you Friday with a full resolution ..

Al

Hello, I believe Alan has left Eir and I need to talk to someone about how they can explain being billed 69euro this month when I cancelled 2 months ago.  Alan said I would be due a refund and not this.

Whats the story, and I dont think this is an isolated incident

eircom: Tracey

DublinBeaker wrote: »

eir: Alan wrote: »

DublinBeaker wrote: »

Available today ☺ï¸

Hi DublinBeaker

Cheers for taking my call - to recap the order is in to cancel your eir broadband - the direct debit will not be taken and once everything is closed the balance will be cleared

I will be back to you Friday with a full resolution ..

Al

Hello, I believe Alan has left Eir and I need to talk to someone about how they can explain being billed 69euro this month when I cancelled 2 months ago.  Alan said I would be due a refund and not this.

Whats the story, and I dont think this is an isolated incident

Hi DublinBeaker, 

I'm afraid Al has left now. Feel free to PPM me your details and I'll look into this for you.

Thanks 

Tracey 

DublinBeaker

eircom: Tracey wrote: »

DublinBeaker wrote: »

eir: Alan wrote: »

DublinBeaker wrote: »

Available today ☺ï¸

Hi DublinBeaker

Cheers for taking my call - to recap the order is in to cancel your eir broadband - the direct debit will not be taken and once everything is closed the balance will be cleared

I will be back to you Friday with a full resolution ..

Al

Hello, I believe Alan has left Eir and I need to talk to someone about how they can explain being billed 69euro this month when I cancelled 2 months ago.  Alan said I would be due a refund and not this.

Whats the story, and I dont think this is an isolated incident

Hi DublinBeaker, 

I'm afraid Al has left now. Feel free to PPM me your details and I'll look into this for you.

Thanks 

Tracey 

I PM'ed you tracey and no word and now got a text saying i owe Eir €69.

Al assured me this matter and account was closed.

Eir: Pamela

DublinBeaker wrote: »

eircom: Tracey wrote: »

DublinBeaker wrote: »

eir: Alan wrote: »

DublinBeaker wrote: »

Available today ☺ï¸

Hi DublinBeaker

Cheers for taking my call - to recap the order is in to cancel your eir broadband - the direct debit will not be taken and once everything is closed the balance will be cleared

I will be back to you Friday with a full resolution ..

Al

Hello, I believe Alan has left Eir and I need to talk to someone about how they can explain being billed 69euro this month when I cancelled 2 months ago.  Alan said I would be due a refund and not this.

Whats the story, and I dont think this is an isolated incident

Hi DublinBeaker, 

I'm afraid Al has left now. Feel free to PPM me your details and I'll look into this for you.

Thanks 

Tracey 

I PM'ed you tracey and no word and now got a text saying i owe Eir €69.

Al assured me this matter and account was closed.

Hi DublinBeaker,

Did Tracey get back to you today?

Pamela

DublinBeaker

Nope.

Eir: Pamela

DublinBeaker wrote: »

Nope.

I'll flag this with her DublinBeaker and she will be back to you on Monday,

Pamela 

DublinBeaker

Eir: Pamela wrote: »

DublinBeaker wrote: »

Nope.

I'll flag this with her DublinBeaker and she will be back to you on Monday,

Pamela 

bump

DublinBeaker

and bump

eircom: Tracey

DublinBeaker wrote: »

and bump

Hi DublinBeaker, 

I'm afraid I have no PM from you, can you send it on again and I'll look into this for you. 

Thanks 

Tracey 

DublinBeaker

Hi Tracey, PM sent yesterday.
Can you look into this for me please

Eir: Pamela

DublinBeaker wrote: »

Hi Tracey, PM sent yesterday.
Can you look into this for me please

Thanks DublinBeaker,

I'll pass this onto Tracey.

Pamela 

DublinBeaker

Any update ?

Eir: Pamela

DublinBeaker wrote: »

Any update ?

Hi DublinBeaker,

I've checked Tracey's PM's and cant seem to find your PM. 
Can you PM me your information please?Apologies for the inconvenience caused.

Pamela 

DublinBeaker

PM sent.

Eir: Pamela

DublinBeaker wrote: »

PM sent.

Thanks DublinBeaker,

I'll be back to you shortly

Pamela