Can't access 365 Online

Savman

Seems both the App and the site are down again today, first business day of 2016.

Can you offer any further explanation for these issues or should we expect the usual copy and paste response? 

podgesax

We are unable to process your request at this time, please try again.

Alternatively, if you would like to access your accounts via 365 phone please call:

from Republic of Ireland, 0818 365 365,
from Northern Ireland, 0845 7 365 555,
from Great Britain, 0845 7 365 333
and outside these locations, +353 1 404 4000.[/font]

WheatenBriar

Aye same for me
I thought it was the update of the phone apo causing it
Any timeframe for fixing it?

Bank of Ireland: Evie

Good Morning Savman,

Our apologies for the inconvenience and we understand this is a busy day for all. While I cannot offer you an exact explanation as to why you cannot get onto the app at the moment, we have been made aware of some customers experiencing difficulty. We take these reports seriously and rest assured our support team are working on a resolution.

The web site should be still functioning for you at this time from a browser. Please try refreshing and try again.

Thanks,

Evie

ike

Working fine for me...

WheatenBriar

No phone app certainly not working here
Its the new version of the app
Takes over a minute to get to the 1st log in
Then another minute to get a screen saying its not working
My 4g is flying along so not that

quad_red

Ah ffs!

App and desktop version down for me. Enter login and password and then it just sits there indefinitely.

What's going on?

:mad:

Savman

Bank of Ireland: Evie wrote: »

Good Morning Savman,

Our apologies for the inconvenience and we understand this is a busy day for all. While I cannot offer you an exact explanation as to why you cannot get onto the app at the moment, we have been made aware of some customers experiencing difficulty. We take these reports seriously and rest assured our support team are working on a resolution.

The web site should be still functioning for you at this time from a browser. Please try refreshing and try again.

Thanks,

Evie

Nope, still not working. Cannot login on a browser or on the App.                                                       

ct5amr2ig1nfhp

Down here as well.

"Error
We are unable to process your request at this time, please try again later."

Fwiw I logged in fine on my mobile in the past 30mins.

andrius.k

Savman wrote: »

Seems both the App and the site are down again today, first business day of 2016.

Can you offer any further explanation for these issues or should we expect the usual copy and paste response? 

I cant get too into my 365 online, getting connection errors or error saying i,m not authorised to access resources. Second fail , fail in the end of 2015 with late payment transfers , wages. Today 365 online not working. Should be shame for IT staff

spurious

Same here - round and round in circles.

andrius.k

spurious wrote: »

Same here - round and round in circles.

must be their authorization servers failed

WheatenBriar

Still not working

'Unfortunately we are unable to process your request at this time'

This is unacceptable

WheatenBriar

Same here,I posted in the other thread

my3cents

If you can't get in how are you connecting to the internet? I found with three recently that I had to do some weird stuff to get to login. I could get to the login pages and put in my password etc then the next page would time out or give some unexpected error. In the end I found only way to connect was to use a VPN very strange but something to do with packet sizes, three's routing and SSL imo.

andrius.k

my3cents wrote: »

If you can't get in how are you connecting to the internet? I found with three recently that I had to do some weird stuff to get to login. I could get to the login pages and put in my password etc then the next page would time out or give some unexpected error. In the end I found only way to connect was to use a VPN very strange but something to do with packet sizes, three's routing and SSL imo.

i dont know what you have find but connection looks going good its secured with certificate issues by Symantec TLS 1.2., as some user can log in with no problems so seems to be part of authorization servers failed as load balance not working too many connections at a time to the rest working servers so that is why connection is very slow or not connecting at all or getting you in if you are lucky   

tmh106

For me performance is abysmal with 365 today.  Almost every operation (including login) is taking much longer than usual, and most of the time they are timing out - or to be precise, I get a "this page is not available" message, which I assume is due to a timeout. 

The issue seems to be restricted to BOI 365 since performance on other sites I access is just fine.

tmh106

WheatenBriar wrote: »

Still not working

'Unfortunately we are unable to process your request at this time'

This is unacceptable

Ditto for me. Have posted in other thread on same topic.

andrius.k

tmh106 wrote: »

For me performance is abysmal with 365 today.  Almost every operation (including login) is taking much longer than usual, and most of the time they are timing out - or to be precise, I get a "this page is not available" message, which I assume is due to a timeout. 

The issue seems to be restricted to BOI 365 since performance on other sites I access is just fine.

yes as then established connection does not getting response from the server you get time out massage from your side as connection is closed.

MarkR

Probably a lot of people logging back into it today. Not very professional. 

markc2951

I connected...when you get the error go to top right of the app where it says login..that's how I got in

Synode

I can't get in from the website or app either. Your IT systems are becoming an absolute joke 

kennyb3

Just thought I'd add another thread to the 2 on this subject to voice my annoyance.

Useless! 

Can't get past pin code

Bradt Pitt

Same here. Getting ridiculous at this point

andrius.k

ok guys try this, seems to be problem and with their web app servers not only with uthorization, after i got an error massage on the scree and looked at the url ending of url was login=true that means im logged in but their application is not working the right way so i just hit to reload page and after reload of page i got in to my account, try yourself might it will work for you

my3cents

andrius.k wrote: »

i dont know what you have find but connection looks going good its secured with certificate issues by Symantec TLS 1.2., as some user can log in with no problems so seems to be part of authorization servers failed as load balance not working too many connections at a time to the rest working servers so that is why connection is very slow or not connecting at all or getting you in if you are lucky   

The issue you can get on three's network is to do with an MTU mismatch. There is a server on three's network somewhere that has an MTU size lower than that of the MTU size that the BoI SSL servers use so the data just gets dropped. The BoI server thinks you have signed in but you never see the 365 Home page. Its a rare issue but if it affects you then you are never going to be able to log in.

I can see however when I logged in via a VPN that BoI's servers are very slow today.

andrius.k

my3cents wrote: »

andrius.k wrote: »

i dont know what you have find but connection looks going good its secured with certificate issues by Symantec TLS 1.2., as some user can log in with no problems so seems to be part of authorization servers failed as load balance not working too many connections at a time to the rest working servers so that is why connection is very slow or not connecting at all or getting you in if you are lucky   

The issue you can get on three's network is to do with an MTU mismatch. There is a server on three's network somewhere that has an MTU size lower than that of the MTU size that the BoI SSL servers use so the data just gets dropped. The BoI server thinks you have signed in but you never see the 365 Home page. Its a rare issue but if it affects you then you are never going to be able to log in.

I can see however when I logged in via a VPN that BoI's servers are very slow today.

i would not want to believe that someone has changed packet size on BOI side it would be so unprofessional, Boi dosnt use SSL servers they use TLS servers, but if it is changed that yes this could be possible issue, and even icmp should control this issue if its not turned off.

Bank of Ireland: Evie

Good Afternoon,

We are aware of delays in logging in today to 365 Online. Our Support Team is looking into this and hope to have a resolution shortly.

We would ask that you try refreshing the browser and attempt your request again.

Our apologies for any delays experienced and we thank you for your patience while we look into this.

Thanks,

Evie

Synode

Bank of Ireland: Evie wrote: »

Good Afternoon,

We are aware of delays in logging in today to 365 Online. Our Support Team is looking into this and hope to have a resolution shortly.

We would ask that you try refreshing the browser and attempt your request again.

Our apologies for any delays experienced and we thank you for your patience while we look into this.

Thanks,

Evie

Tried this a dozen times. Also tried a different browser and nothing is working. 

kennyb3

Synode wrote: »

Bank of Ireland: Evie wrote: »

Good Afternoon,

We are aware of delays in logging in today to 365 Online. Our Support Team is looking into this and hope to have a resolution shortly.

We would ask that you try refreshing the browser and attempt your request again.

Our apologies for any delays experienced and we thank you for your patience while we look into this.

Thanks,

Evie

Tried this a dozen times. Also tried a different browser and nothing is working. 

+1, 

I thank myself for my patience and can i please ask BOI to fix the bloody problem. Cheers!

Savman

What a mess. We'll be closing accounts and moving our banking elsewhere but I doubt BOI care at this stage, they seem happy to get rid of those annoying customers (how dare we!). 

For a fee-based bank the service is just woeful and not worth the considerable annual charges.

So long, and thanks for all the fish!

WheatenBriar

Trying the web now and waiting 2 mins and counting after I enter my pin numbers
Now 3 mins :mad:

See attached

Lux23

This is a joke, last week I paid over €50 in fees and I reckon half the time I go to check my account either the app is down or the site. Today it seems to be both. 

WheatenBriar

6 mins after secure log, I get a failed message
Apparently, Screengrabs over a mb in size cannot be attached to posts so I won't bother trying to resize a 2nd one

:mad:

By the way,I'm a business customer
I DO not have the time today to be waiting around ages several times for this or time to go to a bank today

Yours in utter frustration

Wb

jimmynokia

Same for me,this is a joke... Sort it,....

Ally Dick

Welcome to India developments!

andrius.k

BOI takes care of your healthy and wishes you to go to the bank on your own , want to get you away pc ant make some movement :DDDDDDDDD

iano.p

Mine is not working on the app. Or trying to use the laptop. I have refreshed the page but still can't log in. Any idea if it will be back today.

Bank of Ireland: Evie

Good Afternoon Savman,


We are sorry to hear this and do hope you reconsider. Apologies you are experiencing difficulties in logging in, can you please try and clear your cache before logging in through your browser, this should give you access to your account. We will pass your feedback on to the relevant department.

Thanks,

Evie

Synode

Bank of Ireland: Evie wrote: »

Good Afternoon Savman,


We are sorry to hear this and do hope you reconsider. Apologies you are experiencing difficulties in logging in, can you please try and clear your cache before logging in through your browser, this should give you access to your account. We will pass your feedback on to the relevant department.

Thanks,

Evie

Stop coming back with nonsense answers about refreshing browsers or clearing caches. The problem is on your side. It worked for about an hour from 3pm but is no longer working again. 

Edit: It's working intermittently now. Sometimes it does, sometimes it doesn't

andrius.k

Bank of Ireland: Evie wrote: »

Good Afternoon Savman,


We are sorry to hear this and do hope you reconsider. Apologies you are experiencing difficulties in logging in, can you please try and clear your cache before logging in through your browser, this should give you access to your account. We will pass your feedback on to the relevant department.

Thanks,

Evie

Dear Evie, things like clear the cache delete cookies reset browser settings is not going to work this time  stop fooling people

WheatenBriar

Its not acceptable that normal web based 365 isn't working or is unuseable

You'd swear boi stood for bank of iraq,to allow systems to crash like this

I mean a bank is its customers and without them it closes
No fear of that but this isnt a sepa issue, its quite simply incompetence in a service we are paying for

Its not the fault of the staff answering here,its an IT glitch, we shouldn't be mad at the staff here

I just hope someone somewhere who is actually responsible is not let home untill their mess is fixed

Red Alert

App is broken again.

This is not good enough and the answers being posted here are quite clearly unhelpful.

markc2951

It's working now..no delays what so ever

WheatenBriar

markc2951 wrote: »

It's working now..no delays what so ever

Yup just tried it there,flying along
Too late for what I needed earlier

Hope it doesn't crash during daytime tomorrow again though as the volume of users now must be low

Savman

Nothing worked for most of yesterday, by the time I was able to gain access it was around 6pm, which was too late to be able to make any next day SEPA transfers.

This then causes hassle elsewhere and makes BOI completely unworkable for me. In fact it reminded me of the infamous Ulster Bank crash of 2012 which doesn't inspire confidence.

Bank of Ireland: Nicola

Good Morning and thanks to everyone who has posted. I’m very sorry for any inconvenience caused by this yesterday.
Both the app and website are now operating normally, but if you’re continuing to have difficulties please let me know and I can help you with this.
Apologies again and thanks for getting in touch.

Nicola 

ct5amr2ig1nfhp

Bank of Ireland: Nicola wrote: »

Good Morning and thanks to everyone who has posted. I’m very sorry for any inconvenience caused by this yesterday.
Both the app and website are now operating normally, but if you’re continuing to have difficulties please let me know and I can help you with this.
Apologies again and thanks for getting in touch.

Nicola 

"..if you're continuing to have difficulties..."

Your customers are having ongoing difficulties with your website and app.

This is not a once off issue and is now reoccurring on a weekly basis at this stage. Take note of all the threads detailing connection issues.

The repeated solution to clear your cookies/cache is insulting.

What are BOI doing to improve the stability of their website and app?

Bank of Ireland: Nicola

Hi ProjectMoose, thanks for getting in touch today.

Please be assured that our support team fully investigates any incidents to identify a root cause and to take the necessary steps to prevent future incidents.

Providing and maintaining stable digital channels has always been and will continue to be a priority. Apologies if you’ve been impacted by this and for any inconvenience caused.

Thanks
Nicola

Synode

Hi,

I'm trying to access the inbox of my online service desk but everytime I press the button it logs me out. What's going on?

Also, the Sepa DD cancellation confirmation page tells you that "A copy of this screen will be stored within your sent items". Why is it not there when I go there?