Cancel your Meteor or Eir contract without penalty

Time

Not sure this is a Bargain Alert as sucjh, but it will help people save money and it will get more exposure here than on other forums

As per the notification "Billpay online 14 day cooling off period 14 June 2014 – 30 June 2015" located here

Basically if you signed up for a Bill Pay contract with Meteor between 14/06/2014 and 30/06/2015 you can cancel your contract without penalty as Meteor did not correctly inform you of your legal rights.

You have until the 17th of this month to do so. Afaik they are entitled to the handset back if you got one, however you should also be entitled to a refund of the money paid for the handset.

richy

How does this work? Are they automatically entitled to the handset back? I signed up in September 2014 so Ive paid roughly 60 pm (50 was bill tariff + 10 on extras). Are they entitled to handset back then? What if it is damaged? Mine died like 3 days ago haha. Software issue I reckon but HTC wont repair it unless their is no visible damage on the outside.

keos

richy wrote: »

How does this work? Are they automatically entitled to the handset back? I signed up in September 2014 so Ive paid roughly 60 pm (50 was bill tariff + 10 on extras). Are they entitled to handset back then? What if it is damaged? Mine died like 3 days ago haha. Software issue I reckon but HTC wont repair it unless their is no visible damage on the outside.

Doubt you have to return the handset, as they will have to refund you for it.

skeg16

Does anyone know if emobile customers can avail? they are the parent company no?

Time

richy wrote: »

How does this work? Are they automatically entitled to the handset back? I signed up in September 2014 so Ive paid roughly 60 pm (50 was bill tariff + 10 on extras). Are they entitled to handset back then? What if it is damaged? Mine died like 3 days ago haha. Software issue I reckon but HTC wont repair it unless their is no visible damage on the outside.

According to the terms for the cooling off period, that they are now allowing customers to cancel under (Here)

"9 Responsibility for any diminished value of good and services. If you use our products and services before the expiry of the cooling off period you will be liable for any diminished value of the goods or services. You will also be liable for paying any service charges incurred such as line rental, call charges or data used up to the date of cancellation."

and

12. Refund Policy We will refund the original purchase price (less any discounts less any diminished value/ services charges for the products or services you’re cancelling, together with the delivery charge, as soon as reasonably practical and in all cases in accordance with our statutory obligations.

So you must return the phone to them and they must refund you, however they can keep some money for diminished value, due to the passage of time the goods in many cases are significantly worn, so i'm not sure where the balance between their breach of your rights and a fair and reasonable amount for the diminished value is.

Time

skeg16 wrote: »

Does anyone know if emobile customers can avail? they are the parent company no?

Yes this also applies to embile/eir customers. Their notification can be found here.

https://www.eir.ie/opencms/export/sites/default/.content/pdf/terms/cpcc_notification.pdf

Caovyn Lineah

Does this not apply to in store purchases?

Time

Caovyn Lineah wrote: »

Does this not apply to in store purchases?

Says online only

tinofapples

Must check my sign-up date.

DANNY2014

Has any1 tried this yet and if so how'd it go??? id love to get away from my billpay...

wolfyboy555

DANNY2014 wrote: »

Has any1 tried this yet and if so how'd it go??? id love to get away from my billpay...

+1

I ordered my iPhone6 last Oct over the phone I think. What do you say when you ring up?

antodeco

Just remember, this is only applicable to people who purchased online or over the phone. Doesn't extend to bricks and mortar purchases.

antodeco

wolfyboy555 wrote: »

+1

I ordered my iPhone6 last Oct over the phone I think. What do you say when you ring up?

Did you read the OP? It's only for purchases back in June, not October...

pajero12

antodeco wrote: »

Did you read the OP? It's only for purchases back in June, not October...

Did you read that post?
Last October is in the time frame :rolleyes:

DANNY2014

Yea got my phone back at start of year over phone... So should be entitled to this tried rining there but they aint open till morning... They require your handset back mine got smashed up after 5 weeks into contract so wonder where that will leave me... Worth a shot though...

Varik

pajero12 wrote: »

Did you read that post?
Last October is in the time frame :rolleyes:

He said last October which was last month and not eligible, but October last year is in the time frame.

dan185

Here comes the most boring debate about the use of 'last October'.

irishchris

As far as I am aware it is only online orders not phone but hopefully will be proved wrong

errlloyd

Dang, I got mine brick and mortar, but got my hopes up for a new phone.

wolfyboy555

antodeco wrote: »

Did you read the OP? It's only for purchases back in June, not October...

I meant Oct 2014. Drama over.

Won't have time to ring tomorrow but will be interested to see how people get on. Keep us posted!

Doylers

Im within the timeframe but don't know what to do. Don't have the money for a new iPhone 6s plus at the moment. Think i'll let this one slide

errlloyd

Doylers wrote: »

Im within the timeframe but don't know what to do. Don't have the money for a new iPhone 6s plus at the moment. Think i'll let this one slide

Then cancel your contract and move to a sim only plan and you'll save heaps? If they come after you phone they'll have to pay your for it, and then you have the cash. It is a win win.

There is absolutely no way this cannot work in your favour.

(Well if you were on an outstandingly good contract that no longer exists it might, but I doubt that)

Doylers

errlloyd wrote: »

Then cancel your contract and move to a sim only plan and you'll save heaps? If they come after you phone they'll have to pay your for it, and then you have the cash. It is a win win.

There is absolutely no way this cannot work in your favour.

(Well if you were on an outstandingly good contract that no longer exists it might, but I doubt that)

But they can only give me back what I paid for the phone which was what 150 at the time I think for the 2 year contract. Are you suggesting you get back retail price of the phone off contract?

If I kept the phone clean and clear it wouldn't even warrant thought I would do it.

who_ru

I got an iPhone 6 from eMobile last April.

I was originally put on a 3G plan but requested to be put on a 4g plan in May so I basically entered into a new contract then, wonder if I can still cancel. I ordered the phone over the phone but collected in store.

Getting out of the contract would be fine, but giving back the phone and going looking for a new carrier would be inconvenient.

I'll see.

Technocentral

Time wrote: »

Not sure this is a Bargain Alert as sucjh, but it will help people save money and it will get more exposure here than on other forums

As per the notification "Billpay online 14 day cooling off period 14 June 2014 – 30 June 2015" located here

Basically if you signed up for a Bill Pay contract with Meteor between 14/06/2014 and 30/06/2015 you can cancel your contract without penalty as Meteor did not correctly inform you of your legal rights.

You have until the 17th of this month to do so. Afaik they are entitled to the handset back if you got one, however you should also be entitled to a refund of the money paid for the handset.

What about Three?

jennyhayes123

Has anyone actually done this?

mightybashful

This work for O2? I hate Three so much and need to get away from them

J.pilkington

What about orange contracts in France, are these affected by Eir's communication?

(Following the trend of the above two posters of asking about random mobile networks)

mickotoole

I just called Meteor about this. They are sending me a jiffy bag so I can return my phone and once the phone is considered in good working order then they will refund me the price of the phone.

mickotoole

doniem wrote: »

Just called eirmobile about this, they are saying the cooling off period only applies if you haven't used the phone. If you haven't used the phone you have to send it back and they refund the price you paid for it. In my case I paid €100 for an S5 and pay €39 a month for unlimited everything so I don't think any potential sim only savings would balance out the cost of buying a replacement phone.

That is odd as Meteor never said that to me. Even if you've signed up for an account do they expect you not to use the phone in the 14 day cooling off period ... something stinks with that explanation.

doniem

mickotoole wrote: »

That is odd as Meteor never said that to me. Even if you've signed up for an account do they expect you not to use the phone in the 14 day cooling off period ... something stinks with that explanation.

Maybe the person I was onto wasn't really up to date on the whole thing. I'll call again and see if someone different has a different explanation

Time

doniem wrote: »

Just called eirmobile about this, they are saying the cooling off period only applies if you haven't used the phone. If you haven't used the phone you have to send it back and they refund the price you paid for it. In my case I paid €100 for an S5 and pay €39 a month for unlimited everything so I don't think any potential sim only savings would balance out the cost of buying a replacement phone.

That's completely untrue. If you do want to get out of your contract, contact them again and speak to a manager if necessary.

doniem

Ok, just deleted my original post. I called again and spoke to another lady. She said I am entitled to cancel and is passing my details on to the retention team who will call me back today. She kind of implied that the retention team aren't entirely sure of what they are and are not supposed to do in this situation so maybe that's why the previous agent gave me a different response.

Thanks for the heads up on this OP. Was looking forward to changing to a cheaper plan in the summer but this could be great

yoshidublin

Can anyone answer if this applies to online only. Has anybody queried Meteor or Eir about this?

Penny Tration

yoshidublin wrote: »

Can anyone answer if this applies to online only. Has anybody queried Meteor or Eir about this?

It applies to online and phone orders only.

The reason for this is because online and phone customers weren't informed that they had a 14 day cooling off period.

This doesn't apply to in-store purchases because there is no legal right to a 14 day cooling off period when bought in a shop.

DANNY2014

They said to me it's online only...

DANNY2014

Penny Tration wrote: »

It applies to online and phone orders only.

The reason for this is because online and phone customers weren't informed that they had a 14 day cooling off period.

This doesn't apply to in-store purchases because there is no legal right to a 14 day cooling off period when bought in a shop.

Where does it state online and phone???

Doylers

mickotoole wrote: »

I just called Meteor about this. They are sending me a jiffy bag so I can return my phone and once the phone is considered in good working order then they will refund me the price of the phone.

So you will get what you paid initially at the start of your contract?

lassykk

The first guy I spoke to in Meteor said the same thing regarding not using the phone but when I rang the 1800 number I got through to a loyalty team who knew exactly what I was talking about.

Wasn't worth it for me as I only paid 149 for my phone so that's all I'd get back and move to a plan for 25 per month instead of 32 so I'd need to buy a new phone and only save 7 per month for the next 8 months.

If only they'd let me keep the phone then it would be perfect

Cafu82

Just rang eir(emobile) to find out if I could cancel as I signed up in October last year, they put me through to the loyalty department. The girl I was talking to at first didnt have a clue what I was talking about, and then claimed it was only valid for Meteor customers, I asked why was it on the eir website if its only valid for Meteor customers, after some back and forth, and the realisation I was getting nowhere I just gave up.
You'd think they would at least inform their staff of changes to contracts etc.....

cherryghost

I got my contract cancelled with Meteor. I signed up in August 2015. I got a phone free. It has to be posted back (incl original boxing)

mickotoole

cherryghost wrote: »

I got my contract cancelled with Meteor. I signed up in August 2015. I got a phone free. It has to be posted back (incl original boxing)

I was asked what condition my phone was in. I told her it was almost 18 months old so it's a bit banged up. She told me to send it back and they would see if it was worth a refund or not. Considering leaving this one alone at this point. Saying that I do have an iPhone 6 from work that I could transfer my number to and save myself €40 a month.

NyOmnishambles

Meteor seem fairly adamant that this only applies to people who signed up online and not over the phone

The link in the OP says Online only

Where are people getting the idea that this applies to people who signed up over the phone as well?

DANNY2014

NyOmnishambles wrote: »

Meteor seem fairly adamant that this only applies to people who signed up online and not over the phone

The link in the OP says Online only

Where are people getting the idea that this applies to people who signed up over the phone as well?

I signed up over phone and I was looking at my receipt last nite and it stated I had 7 days to return...? Ain't it meant to.be 14 days... Also I took out 18 month contract and I asked how long was left they said it was a 24 month contract... Really don't like this company after being loyal to them for over ten years...

Jayprey

Was just on to them earlier. Got my phone Xmas 14 but dropped it and broke screen. Repair company savaged the repair and gave me a replacement. Cos imei numbers don't match up i can't return under 14 day rule. Might email complaints dept and see how i get on.

davywalsh7

Looks like it is definitely only online orders that can be cancelled. Just got off the phone with them there. Has anyone had any luck cancelling contract that was made with phone order?

cherryghost

davywalsh7 wrote: »

Looks like it is definitely only online orders that can be cancelled. Just got off the phone with them there. Has anyone had any luck cancelling contract that was made with phone order?

Notice for Meteor Bill Pay Customers who have purchased goods online from Meteor during the period 01/06/2014 to 01/06/2015, as of today 3rd November 2015.

Why does this apply to phone orders?

DylanK

Was on the phone with them earlier, an agent asked why would I cancel the contract and I explained that the price plan I am on is simply not worth paying for (1GB internet usage, limited free calls etc). Then he offered 3GB extra internet add on for 5e if I stay with them till the end of the contract. Might as well just stay with them coz I cant be bothered to get a new phone and reinstall all the apps etc

davywalsh7

cherryghost wrote: »

Why does this apply to phone orders?

Couple of posters earlier said it was for online and phone orders and not shop orders. Thought it was worth a try as my contract is killing me at the min. Sorry for upsetting you!!

Gatling

davywalsh7 wrote: »

Couple of posters earlier said it was for online and phone orders and not shop orders. Thought it was worth a try as my contract is killing me at the min. Sorry for upsetting you!!

Ask them to put you on a cheaper tarrif due to financial difficulties .
Good chance they will oblige

daneparkinson

your right davywalsh7 the finding refers to a 'distant contract' . . . .blah . . . blah . . .without the physical presence of the trader and consumer . . . .

so open to interpretation.....

I called them and they told me NO, but I could avail of an early upgrade (3months off the contract end date)