Delay in wages into account

kbrennank

Hi, can you please update on when issue is resolved with wages going into account, second time this has happened!

Tow

This happens every time a week, fortnight and month end coincide with each other.  It is caused by a lack of processing power...

andreac

Disgraceful altogether. Makes it worse that it was a 5 week month too for some people and no money today. It better be sorted asap!!

I then received a text from BOI saying Vodafone will be looking for a payment today and there are no funds there to cover it, eh, of course there isn't as you didn't put my bloody wages through!!

Stroke Politics

I think somebody in Cabinteely forgot to press send again this week.


I got that text as well, we have 3 Vodafone D/D/s due out today, but the warning text would have been set up to trigger yesterday, and nobody cancelled them from the queue. I don't think the Vodafone direct debits can be presented today as the credit reports which apply the wages/salaries credits have to be run off first before they go through. Once they put the rubber bands on back on the machine again the credit report will run, and then they'll apply the direct debits....

Hellrazer

See this is the benefit you get for paying almost 60 euros a quarter in fees for!!!!

dairina1991

ah me to... 
lovely no money in the bank this morning...
and surprise surprise   no answer from the reps yet...

Red Alert

No money in the account this morning either. This is absolutely disgraceful, and a repeated occurrence. Can the reps please give a description of what exactly has caused this? 

Bank of Ireland: Sarah

Hi all, 

Thanks for your posts here this morning. Sorry for the delay in posting here, we're working through the volume of queries. 

We're working to resolve the payment delay as soon as possible. We're sorry for any inconvenience caused. As direct debit payments are presented throughout the day, these will be paid as soon as funds are credited into your account. 

As soon as we get any more info on this, we'll let you know here.  

Thanks,
Sarah

andreac

Will this be sorted by today?? I have no money, literally no money now. Used my last 10 euro on diesel to get to work. Absolutely disgraceful carry on.

mattaiuseire

So if the funds don't become available until Monday, potentially millions of Euro's will be charged to customers for failed Direct Debits?

Bank of Ireland: Sarah

Hi all, 

Just to add, that we can assure you that no customer will be out of pocket arising from the delay this morning. 

Thanks,
Sarah

Aka Ishur

Me too

celica00

Hi Sarah,

i hope so!

I'm one of the people who is waiting for their money and i only found about it whilst trying to pay for petrol this morning!


Not pleasant at all.

Red Alert

If this is not sorted by this evening, will credits be made over the weekend or will this be left until Monday?

Streetwalker

Have to say this is most disappointing for both my wife and myself as our wages haven't gone through screwing a lot of bills up. Not the first time this has happened but will be the last as have no intention of continuing my day to day banking with BOI. Final straw I'm afraid.

celica00

Same here, Credit should be issued over the weekend if not sorted by 3PM today....bad enough to wait that long!

Cushie Butterfield

What measures have been put in place for account holders such as the poster above who found themselves in such an embarrassing situation?

Has an emergency helpline been set up?

Have accounts been flagged to allow direct debits to go through?

Have debit cards been flagged with a small overdraft facility?

If not, why not?

gtothek

What is the update on this? So bloody annoying.

Ally Dick

Tow wrote: »

This happens every time a week, fortnight and month end coincide with each other.  It is caused by a lack of processing power...

Yes. Not enough CPU.

celica00

Only NOW they know what was the issue and start resolving it........

kerosene

will this be resolved today?

Stroke Politics

Short answer to all your queries is they don't know when there will be a fix on this issue....

http://www.irishtimes.com/business/financial-services/some-bank-of-ireland-customers-experiencing-payment-delays-1.2411324

Red Alert

This is simply not acceptable. No real information - Was it a breakdown? Was it a mistake? Was it an inherent flaw? Was it human error? 

Nuw

Let me get this straight, we pay BOI to take care of our money. They hold on to it more than is acceptable and expect us to trot along with a simple 'oh sorry you got scr*wed by our lack of preparation, we could not foresee such a turn of event. You see, it's only the second times this happened to us within the last year, so how could we know it could happen?'

My dog knows better than to repeat twice the same mistake for god's sake!

And of course you get away with it, you don't give a flying f*ck about your customer, all that matters is that you get richer and richer using someone else's money, and you're right.
I mean, worse case scenario, you get more of our money through a governement 'save plan' so you poor little people don't go bankrupt due to your own stupidity....

OK, enough ranting...

Sort this and treat your customers as they should be treated, with respect and consideration, and maybe, just maybe, enough of us will keep our accounts opened for you to survive...

Penny Tration

Wonder what BOI will do about peoples' credit rating when direct debits start to bounce. financially squaring it up doesn't remove the mark from their credit score...

trickymicky

Any chance of a further update?

Flukey

This is one of the many reasons that electronic funds transfer is so inconvenient.  All employers should allow people the option of being paid by cheque, instead of having this inconvenience.

kerosene

The lack of information is almost as annoying as not having my wages processed.

kerosene

i didnt get a txt or email, only info seems to be on here.

jamesbere

I've my monthly rent to pay today. Interesting that this happens on a Friday and especially the last Friday of the month.

They say how it's inconvenient for customers but it seems very convenient for bank of ireland.

dustyrip

If this isn't sorted today I am moving bank.

meme74

Can a BOI rep please give a response other than "we are very sorry for the inconvenience" and "as soon as we have an update we'll let you know". Same responses on twitter all day long.

We need to know what the status is at the minute - even if you dont have an update, let us know that you have made no further progress, dont just ignore us.

We need to know what will happen with direct debits due to go out today if the funds are not in the accounts today (I already know that they will attempt to be called all throughout the day but what if the funds arent there today)

We need to know if the funds are not in today, will the funds be in our accounts over the weekend if the problem is resolved or, even if the problem is resolved this evenig or over the weekend will we still have to wait til Monday to get our money?

BOI are really ignoring the huge impact this has on people.

celica00

at this stage i only want/NEED to know will we get paid today or not??????????

kerosene

Have to agree with you meme. If they let us know what timeframe it is likely to take to rectify matters, we could make some alternative arrangement

mattaiuseire

Funds won't be credited on a weekend as the banks are closed.  So if it isn't resolved today it will be Monday.

meme74

mattaiuseire wrote: »

Funds won't be credited on a weekend as the banks are closed. So if it isn't resolved today it will be Monday.

mattaiuseire, I know normally banks are closed over the weekend but, given the scale of the issue I was asking BOI if this is definite or not as you would expect them to process payments as soon as possible whether people need to work overtime or not to do it should not be an issue.

Ally Dick

mattaiuseire wrote: »

Funds won't be credited on a weekend as the banks are closed.  So if it isn't resolved today it will be Monday.

Credits can be applied on a Saturday, and will show up under Monday's date, but value in the shadow straight away. Debits cannot be applied on a Saturday. That's the rules

Bank of Ireland: Sarah

Hi all, 

Thanks for your posts here. 

We're hoping to have an update on this soon and will post here as soon as we do. We're confident that funds will credit today and thank you all for your patience with this. 

Thanks,
Sarah

endacl

Update: PTSB will give you a €100 bonus to switch. Very happy ex-Ulster bank customer here. If a bank cocks up straightforward transactions....

dairina1991

Fiu... money in the acc... glad its fixed for now

trickymicky

Anyone else got paid I cant check my online banking?

Nuw

trickymicky wrote: »

Anyone else got paid I cant check my online banking?

I didn't....

Gaillimh1976

Switching to PTSB next week

Can't be any worse and at least it's free

Nuw

Gaillimh1976 wrote: »

Switching to PTSB next week

Can't be any worse and at least it's free

I kind of hope we all will... I know I am

andreac

No, nothing yet in mine anyway.

kerosene

Just checked my account. no payment received as of yet

Vorny

Still nothing either

gtothek

Still no pay. Joke..

andreac

Absolutely disgraceful carry on going in to a weekend, leaving people with no money. I have had to borrow from my job, highly embarrassing situation to be put in.

meme74

Nope, my money still hasnt been paid to me. Joke.

Red Alert

Still nothing.