Sun Life

mrsmiawallace6

Hi,

Is there anybody out there who work or worked for Sun Life. What are the hours like, I know its shifts but what kind??


Thanks

Claudia91

I oould like to know as well. Is it like typical call center? ( desk agent).

Wanderer78

Claudia91 wrote:

I oould like to know as well. Is it like typical call center? ( desk agent).

I think they mainly serve the Canadian market, so there's a lot of evenings and nights, some day shifts of course to. I do believe it's a typical call centre setup, but of course there are other roles available to, depending on your qualifications and what you apply for.

robtri

depends on the role you have applied for..
they have a service desk which services the US/Canadian offices for support
most shifts start between 11am and 1pm, but it is 24/7 so there is shift rotation and nites and weekend are agreed seperately
they also have a call centre for US business again shifts but not 24/7

IT roles and most other areas are flexi


great place to work and they look out for the staff

johnnykilo

Is there anyone working in the IT part of Sunlife on here who wouldn't mind me asking a few questions privately? Thanks!

CalamariFritti

^ PM sent.

@OP Depends what kind of job you're looking for.

There is the internal (tech) help desk and there is insurance operations. And both are subject to shifts covering US timezones. The help desk also does limited support at night and on the weekends.

But for many years now the majority of SunLife is an IT organisation with normal hours and flexi.

beya2009

Hi everyone,

this seems to be the most recent thread for sun life. Anyone any idea what the pay is like for customer service?