BOI discontinuing VISA cards?

Balf

Folk

I received a letter from BOI today, to the effect that VISA credit cards were being withdrawn by the bank and would be replaced by Mastercard.

The letter doesn't really explain why this is happening. I'd have thought that VISA was the more popular and widely accepted of the two, and the change seems to mean that all direct debits set up against existing cards will need to be changed by customers.

What is the background to this?

Bank of Ireland: Sarah

Balf wrote: »

Folk

I received a letter from BOI today, to the effect that VISA credit cards were being withdrawn by the bank and would be replaced by Mastercard.

The letter doesn't really explain why this is happening. I'd have thought that VISA was the more popular and widely accepted of the two, and the change seems to mean that all direct debits set up against existing cards will need to be changed by customers.

What is the background to this?

Hi Balf,

Thanks for contacting us here on Boards. 

We are migrating to Mastercard in order to offer enhanced features to our Credit Card customers including installment plans and the option of contactless payments. You can find further details on our Mastercard Migration here. 

Please note that all credit card limits, APR's and Terms and Conditions will remain the same when your account is migrated to MasterCard. You will not need to change any details of your Direct Debit payment and if you have your credit card set up for viewing on 365 Online, or as a bill payee, these will update automatically. However please note that if you have any direct debits or subscription payments set up using your old credit card, it will be necessary for you to provide the company with your new card details. 

Please let us know if we can help you with any other query. 

Thanks,
Sarah

AndyBoBandy

Bank of Ireland: Sarah wrote: »

Balf wrote: »

Folk

I received a letter from BOI today, to the effect that VISA credit cards were being withdrawn by the bank and would be replaced by Mastercard.

The letter doesn't really explain why this is happening. I'd have thought that VISA was the more popular and widely accepted of the two, and the change seems to mean that all direct debits set up against existing cards will need to be changed by customers.

What is the background to this?

Hi Balf,

Thanks for contacting us here on Boards. 

We are migrating to Mastercard in order to offer enhanced features to our Credit Card customers including installment plans and the option of contactless payments. You can find further details on our Mastercard Migration here. 

Please note that all credit card limits, APR's and Terms and Conditions will remain the same when your account is migrated to MasterCard. You will not need to change any details of your Direct Debit payment and if you have your credit card set up for viewing on 365 Online, or as a bill payee, these will update automatically. However please note that if you have any direct debits or subscription payments set up using your old credit card, it will be necessary for you to provide the company with your new card details. 

Please let us know if we can help you with any other query. 

Thanks,
Sarah

Well this is going to be a pain in the hoop!

mailburner

Bank of Ireland: Sarah wrote: »

Balf wrote: »

Folk

I received a letter from BOI today, to the effect that VISA credit cards were being withdrawn by the bank and would be replaced by Mastercard.

The letter doesn't really explain why this is happening. I'd have thought that VISA was the more popular and widely accepted of the two, and the change seems to mean that all direct debits set up against existing cards will need to be changed by customers.

What is the background to this?

Hi Balf,

Thanks for contacting us here on Boards. 

We are migrating to Mastercard in order to offer enhanced features to our Credit Card customers including installment plans and the option of contactless payments. You can find further details on our Mastercard Migration here. 

Please note that all credit card limits, APR's and Terms and Conditions will remain the same when your account is migrated to MasterCard. You will not need to change any details of your Direct Debit payment and if you have your credit card set up for viewing on 365 Online, or as a bill payee, these will update automatically. However please note that if you have any direct debits or subscription payments set up using your old credit card, it will be necessary for you to provide the company with your new card details. 

Please let us know if we can help you with any other query. 

Thanks,
Sarah

will everything remain the same?    anything that'll work out differently?

if I had 100 euro in a betting account will I still be able to withdraw funds back to a mastercard?
this is the reason I cancelled a mastercard many years back 

ixoy

Only a couple of months ago I was persuaded by a BoI official to switch from my Mastercard to the Trinity affiliate Visa card. Had to change all the various accounts I have to use the new card. Now you're saying effectively I shouldn't have bothered because you're pushing me back to the Mastercard I was persuaded to switch from?

mailburner

Why are Bank of Ireland not issuing Visa cards any longer?

no actual answer to the question I posed using that link or the the question above

Wanderer78

will there be any change in the use of visa debit cards? thank you

Bank of Ireland: Sarah

mailburner wrote: »

Why are Bank of Ireland not issuing Visa cards any longer?

no actual answer to the question I posed using that link or the the question above

Hi mailburner,

Thanks for your post. 

As mentioned above we can confirm that all credit card limits, APR's and Terms and Conditions will remain the same when your account is migrated to MasterCard. The migration allows us to offer you enhanced features with Mastercard. In relation to your query regarding your betting account, if the company does not deal with Mastercard, regrettably this would be out of our control. 

If you would like to discuss other credit card products please feel free to call our representatives on 1890 365 100.

Thanks,
Sarah

Orion

Visa cards have contactless as well so that's a non-issue.

Orion

Wanderer78 wrote: »

will there be any change in the use of visa debit cards? thank you

I'd like the answer to this too.

Orion

It's actually Mastercard who won't deal with gambling sites. You can lodge funds to gambling sites with mastercards but not withdraw. Some religious crap about proceeds of gambling iirc.

Bank of Ireland: Sarah

ixoy wrote: »

Only a couple of months ago I was persuaded by a BoI official to switch from my Mastercard to the Trinity affiliate Visa card. Had to change all the various accounts I have to use the new card.  Now you're saying effectively I shouldn't have bothered because you're pushing me back to the Mastercard I was persuaded to switch from?

Hi ixoy,

Thanks for your post. 

We apologise for any inconvenience this may have caused. If you would like to discuss your account, please call our Credit card team on 1890 365 100, who will be happy to discuss this further with you. The advantages of this migration, as I have mentioned above, are detailed further at this link. 

Thanks,
Sarah

Bank of Ireland: Sarah

Orion wrote: »

Wanderer78 wrote: »

will there be any change in the use of visa debit cards? thank you

I'd like the answer to this too.

Hi Wanderer78 and Orion,

There is no change to the use Visa Debit cards in this migration. 

Thanks,
Sarah

mailburner

Orion wrote: »

It's actually Mastercard who won't deal with gambling sites. You can lodge funds to gambling sites with mastercards but not withdraw. Some religious crap about proceeds of gambling iirc.

paddy power and bet365 assure me you can now
I always thought the opposite,  betvictor on the other hand you cant

been 10+yrs since I had one though

odyssey06

Hello,

A pre-authorisation \ shadow transaction has been placed on my current BOI visa card in order to make a reservation.
The card itself will not be charged until late October and I don't expect any new transactions in relation to the reservation.

Can a BOI rep explain what will happen if the company I have made the reservation with attempts to charge the Visa card in late October?
I understand the Mastercard rollout starts from October 3rd, and current Visa card is supposed to be valid for 30 days from that date so I am hoping I don't need to take any action.

I imagine this will be a common scenario for anyone who has used their current Visa card to make a hotel \ restaurant reservations etc.

Thanks for your consideration.

Bank of Ireland: Elaine

odyssey06 wrote: »

Hello,

A pre-authorisation \ shadow transaction has been placed on my current BOI visa card in order to make a reservation.
The card itself will not be charged until late October and I don't expect any new transactions in relation to the reservation.

Can a BOI rep explain what will happen if the company I have made the reservation with attempts to charge the Visa card in late October?
I understand the Mastercard rollout starts from October 3rd, and current Visa card is supposed to be valid for 30 days from that date so I am hoping I don't need to take any action.

I imagine this will be a common scenario for anyone who has used their current Visa card to make a hotel \ restaurant reservations etc.

Thanks for your consideration.

Good Morning odyssey06, 

Thank you for getting in contact with us here on Boards.ie.

We're looking to this at the moment and will get back to you here on Monday with an update. 

Thanks, 
Elaine 

Bank of Ireland: Elaine

odyssey06 wrote: »

Hello,

A pre-authorisation \ shadow transaction has been placed on my current BOI visa card in order to make a reservation.
The card itself will not be charged until late October and I don't expect any new transactions in relation to the reservation.

Can a BOI rep explain what will happen if the company I have made the reservation with attempts to charge the Visa card in late October?
I understand the Mastercard rollout starts from October 3rd, and current Visa card is supposed to be valid for 30 days from that date so I am hoping I don't need to take any action.

I imagine this will be a common scenario for anyone who has used their current Visa card to make a hotel \ restaurant reservations etc.

Thanks for your consideration.

Good Morning odyssey06, 

We have checked this for you and can confirm that deactivation will mean that no transactions on the old card will be authorised 30 days after the new card is issued. If the reservation date is outside of this 30 day window it would be necessary to contact the merchant to amend your card details. 

We hope this helps clarify your query and if we can assist with anything else, please don't hesitate to contact us again. 

Thanks, 
Elaine 

Wildlife Actor

Where can I get data on acceptance rates of mastercard vs. visa in Ireland and Europe?  I always assumed that visa had greater reach.

Poochie05

Can I migrate my VISA account to a Bank that still issues Visa cards?

Bank of Ireland: Tara P

Love nor Money wrote: »

Where can I get data on acceptance rates of mastercard vs. visa in Ireland and Europe?  I always assumed that visa had greater reach.

Hi Love nor money,

Thank you for contacting us here on Boards.ie.

We are migrating to Mastercard in order to offer enhanced features to our Credit Card customers including installment plans and the option of contactless payments. For more information on our migration to Mastercard see here

We would not have this information here however if you check the Mastercard website this will provide you with information on Mastercard acceptance.

Hope this helps,

Tara C

Bank of Ireland: Tara P

Poochie05 wrote: »

Can I migrate my VISA account to a Bank that still issues Visa cards?

Hi Poochie05,

Thank you for contacting us here on Boards.ie.

For information on our migration to Mastercard see here.


If you are unhappy to change to Mastercard and wish to change your card provider please contact Credit card services on 0818251251 and representative will be happy to assist you.

Thanks,

Tara C

cpio

With contactless payments a new burden of liability has been placed on the cardholder. It's possible for someone to 'borrow' or steal your card and make unauthorised purchases. You might not want to report these as card misuse as the perpetrator may be a friend or a child. And if it's a business credit card there's the assosicated overhead of undoing these transactions in the company's accounts. A complete pain in the nads. This may even happen accidentally if you have more than one NFC enabled card in your wallet.

If BOI do not provide us with an opt-out for contactless payments it's going to be open season for homebrew card modifications and mutilations in order to disable the NFC circuits but keep Chip and Pin functionality.

Bank of Ireland: Tara P

cpio wrote: »

With contactless payments a new burden of liability has been placed on the cardholder. It's possible for someone to 'borrow' or steal your card and make unauthorised purchases. You might not want to report these as card misuse as the perpetrator may be a friend or a child. And if it's a business credit card there's the assosicated overhead of undoing these transactions in the company's accounts. A complete pain in the nads. This may even happen accidentally if you have more than one NFC enabled card in your wallet.

If BOI do not provide us with an opt-out for contactless payments it's going to be open season for homebrew card modifications and mutilations in order to disable the NFC circuits but keep Chip and Pin functionality.

Hi cpio,

Thank you for contacting us here on Boards.ie.

Apologies for the delay in replying to your query.

All MasterCards issued will be contactless. Please be assure there are a number of additional fraud prevention measures associated with the contactless cards. We would always strongly recommend that your card (Credit and Debit) is kept securely and if your card was to become lost or stolen that you call our 24hour lost and stolen cards team on 1890706706 or 00353567757007 to have your card cancelled immediately.
A terminal will not process a transaction if two or more contactless cards are presented at the Point of Sale.

Hope this information helps,

Thanks,

Tara C

ozmo

Hi, are you sure there no option to continue to use the Affinity cards after the switch?

I see by this document (Dated September 2015) that say they are still available to order today?

(in your terms and conditions page here)
https://personalbanking.bankofireland.com/borrow/credit-cards/affinity-cards/

[font=Arial, Helvetica, Verdana, sans-serif]Download Affinity and Gold Affinity Credit Card Terms and Conditions effective from September 2015[/font][font=Arial, Helvetica, Verdana, sans-serif] [/font][font=Arial, Helvetica, Verdana, sans-serif]here.[/font]

https://personalbanking.bankofireland.com/fs/doc/wysiwyg/omi002503-cou-9-affinity-and-gold-gws-tandc-final-pdf.pdf

thanks.

Bank of Ireland: Elaine

ozmo wrote: »

Hi, are you sure there no option to continue to use the Affinity cards after the switch?

I see by this document (Dated September 2015) that say they are still available to order today?

(in your terms and conditions page here)
https://personalbanking.bankofireland.com/borrow/credit-cards/affinity-cards/

[font=Arial, Helvetica, Verdana, sans-serif]Download Affinity and Gold Affinity Credit Card Terms and Conditions effective from September 2015[/font][font=Arial, Helvetica, Verdana, sans-serif] [/font][font=Arial, Helvetica, Verdana, sans-serif]here.[/font]

https://personalbanking.bankofireland.com/fs/doc/wysiwyg/omi002503-cou-9-affinity-and-gold-gws-tandc-final-pdf.pdf

thanks.

Good Afternoon Ozmo, 

Our current Visa Affinity products will be migrating to MasterCard. New customers can still apply for Affinity cards however, the cards issued will be MasterCard and not Visa. 

I hope this helps clarify this for you. 

Thanks, 
Elaine 

ozmo

Bank of Ireland: Elaine wrote: »

New customers can still apply for Affinity cards however, the cards issued will be MasterCard and not Visa.
I hope this helps clarify this for you. 

Sort of, I think - I was given this conflicting information earlier this week by PM.

[font=arial, sans-serif]Bank of Ireland have made a business decision to engage MasterCard as our sole credit card scheme....[/font][font=arial, sans-serif].The Trinity credit cards will no longer be available as a result of this migration.[/font]

But happy to see it is now a feature we wont loose - when you say "can still apply" does this mean someone with an Affinity card needs reapply for a new Affinity card or will it be automatically set up?
Thanks.

Bank of Ireland: Elaine

Hi Ozmo, 

Apologies for any conflicting information given. 

We can confirm that existing Affinity customers will be automatically migrated to the MasterCard version. 

Again, we hope this helps. 

Elaine

Nichard Dixon

This change may come as a surprise to someone who is travelling for 6 or 8 weeks and who has a card with 2017 written on it and no inkiling that Bank of Ireland is going to cancel it.

Can I make a positive suggestion, that Bank of Ireland send a simple text to customers stating that a new card has been sent and that the old one will expire on whatever date. This will both alert customers at home to any card lost in the post and will alert those travelling to inform you not to turn off the old card or whatever. A further reminder text might be sent to people who do not start using the new card, before the old one dies.

Bank of Ireland: Helen

Nichard Dixon wrote: »

This change may come as a surprise to someone who is travelling for 6 or 8 weeks and who has a card with 2017 written on it and no inkiling that Bank of Ireland is going to cancel it.

Can I make a positive suggestion, that Bank of Ireland send a simple text to customers stating that a new card has been sent and that the old one will expire on whatever date. This will both alert customers at home to any card lost in the post and will alert those travelling to inform you not to turn off the old card or whatever. A further reminder text might be sent to people who do not start using the new card, before the old one dies.

Hi Nichard Dixon,

Thank you for contacting us here on Boards.

We really appreciate your feedback and will certainly pass it on to the relevant department.

Have a good day and if there is anything else we can help you with please don't hesitate in contacting us again.

Helen 

rodge68

Hi,
I also received this lette, no problem as my Visa card expires at the end of October anyway, but I went to use it recently and it said Card Blocked, are these connected ? If not I am wondering why this happened ? Also when will I get my new Mastercard ?
Thanks

Bank of Ireland: Helen

rodge68 wrote: »

Hi,
I also received this lette, no problem as my Visa card expires at the end of October anyway, but I went to use it recently and it said Card Blocked, are these connected ? If not I am wondering why this happened ? Also when will I get my new Mastercard ?
Thanks

Hi rodge68,


Thank you for contacting us on Boards today.

Due to the nature of your request we would advise you to contact one of our colleagues in the Credit Card Department and they will be happy to look into this for you.


Please call 0818 251 251 or 00353 567757303. Advisors are available from 8am to 8pm Monday to Friday, 8am to 6pm on Saturday and 10am to 5pm on Sunday.
 
Have a good day and if there is anything else we can help you with please don’t hesitate in contacting us again.



Helen

boomerek

Hello

Why am I being forced to a new cards even though my Visa expires in 2017? New, numbers cause a LOT of troubles, do I really have to go through this?

thanks
Michal

AndyBoBandy

I've received my master card today,

My question now is will my new master card account show up on my 365 online as my visa did? or will I have to add the account to my online accounts?

Bank of Ireland: Janet

boomerek wrote: »

Hello

Why am I being forced to a new cards even though my Visa expires in 2017? New, numbers cause a LOT of troubles, do I really have to go through this?

thanks
Michal

Hi boomerek, 


Thanks for contacting us here on Boards.

We're migrating to MasterCard to offer enhanced features to our Credit Card Customers. You can find further details on our MasterCard migration here.

All credit card limits, APR's and Terms and Conditions will remain the same when your account is migrated to MasterCard. You won't need to change any details of your Direct Debit payment, and if you have your credit card set up for viewing on 365 online, or a s a bill payee, these will automatically update. 

However please note that if you have any Direct Debits or subscription payments set up using your Credit Card, it will be necessary for you to provide the company with your new card details.

If we can help with anything else please let us know.

Janette

Bank of Ireland: Janet

AndyBoBandy wrote: »

I've received my master card today,

My question now is will my new master card account show up on my 365 online as my visa did? or will I have to add the account to my online accounts?

Hi AndyBoBandy, 

Thanks for your post.

You won't need to change any details of your Direct Debit payment, and if you have your credit card set up for viewing on 365 online, or as a bill payee, these will automatically update. 

If we can help with anything else please let us know.

Thanks

Janette

my3cents

Whats the history here?


I've had a BoI Mastercard (credit card) for at least 15 years (probably 20) and in the last couple of years my debit card was changed from Laser (iirc) to a Visa debit card.

Why have I always had a Mastercard credit card and will my Visa debit card be changed?

selfbuilder1

Hi,

I have a twin account with a Visa and Mastercard on it.  Will both of these cards be replaced with a new Mastercard or will I still have the old Mastercard in use along with the newly issued Mastercard?  ie will I have two cards or one?

Thanks.

PS This is a serious pain having to update all the accounts that I have registered my credit cards with.

Bank of Ireland: Janet

my3cents wrote: »

Whats the history here?


I've had a BoI Mastercard (credit card) for at least 15 years (probably 20) and in the last couple of years my debit card was changed from Laser (iirc) to a Visa debit card.

Why have I always had a Mastercard credit card and will my Visa debit card be changed?

Hi my3cents, 

Thanks for your post.

If you've always had a MasterCard, that must be the type of Credit Card account you applied for originally. 
Your Visa debit is card is linked to your current account and there is no current plans to change Visa debit cards to any other card type.

If we can help with anything else please let us know,

Thanks

Janette

Bank of Ireland: Janet

selfbuilder1 wrote: »

Hi,

I have a twin account with a Visa and Mastercard on it.  Will both of these cards be replaced with a new Mastercard or will I still have the old Mastercard in use along with the newly issued Mastercard?  ie will I have two cards or one?

Thanks.

PS This is a serious pain having to update all the accounts that I have registered my credit cards with.

Hi selfbuilder1, 

Thanks for your post.

With the migration, your twin account will automatically be transferred to a sole MasterCard account where you will only have one MasterCard per card holder on the account.

This migration will not have any impact on how you use your credit card and it will have several benefits including the options of Payment Plan, 3D Secure and Contactless. 

You won't need to change any details of your Direct Debit payment, and if you have your credit card set up for viewing on 365 online, or as a bill payee, these will automatically update.

For more information we have a dedicated page here, to help address queries. 

I hope this helps clarify and if we can help with anything else please let us know.

Thanks

Janette

Redderneck

Apologies if asked & answered in general earlier but need a specific answer: came home today and new Mastercard with validity 09/15 - 06/18 waiting for me in letter dated 25 Sept. Tomorrow AM I fly on a 2 week trip most of which has been booked via 'old/existing' Visa. I return Oct 19. Am I ok to stick with current Visa for duration and only activate/use Mastercard on my return?

Bank of Ireland: Tara P

Redderneck wrote: »

Apologies if asked & answered in general earlier but need a specific answer: came home today and new Mastercard with validity 09/15 -  06/18 waiting for me in letter dated 25 Sept. Tomorrow AM I fly on a 2 week trip most of which has been booked via 'old/existing' Visa. I return Oct 19. Am I ok to stick with current Visa for duration and only activate/use Mastercard on my return?

Hi Reddnerneck,

Thank you for contacting us here on Boards.ie.

Your old card will remain active for 30days after you receive your new card as part of the migration; this will operate as normal on your holiday.

For information on our migration to Mastercard take a look here.

To have a note added to your Credit card to state you will use your card abroad you can either send a message via the Ask a Question option on Banking 365 Online or you can call Credit card services on 0818251251 & a representative will add a note to your account.

Have a great holiday,

Thanks,

Tara C

Nichard Dixon

It would be appropriate for BOI to clarify the effect of any postal disruption on this rollout.

Bank of Ireland: Nicola

Hi Nichard Dixon,

Thanks for you post.

Unfortunately some of our services are impacted by the current situation at An Post. Apologies for any inconvenience caused, we're monitoring the situation with An Post and as soon as the issue has been resolved we expect normal service to resume.

Thanks
Nicola

craoltoir

I understand that the existing VISA card will continue to operate for a period of 30 days following issuing of the new Mastercard. Does the 30 days count from the date of the letter or from the date of receipt? 

Bank of Ireland: Sharon

craoltoir wrote: »

I understand that the existing VISA card will continue to operate for a period of 30 days following issuing of the new Mastercard. Does the 30 days count from the date of the letter or from the date of receipt? 

Hi craoltoir,

Thanks for getting in touch with us here on Boards.

Your Visa credit card will remain active for 30 days from the date your new MasterCard is issued. 

This date can be seen on the letter you received regarding the change to MasterCard.

Thanks,

Sharon

Nichard Dixon

Bank of Ireland: Sharon wrote: »

Your Visa credit card will remain active for 30 days from receipt of your new MasterCard. 

Do Bank of Ireland know actually when the customer receives their new MasterCard? Or is it the case that they make a guess about this and add 30 days?

brownian

To be honest, if BoI had asked their customers if they wanted this change, they'd have gotten a resounding 'no'.  My BoI visa already does contactless payments, so saying these are a benefit is just waffle.  The many accounts (dropbox, eflow, google storage, amazon, aer lingus, ryanair.... ) where credit cards are stored and used over long periods of time now all need to be updated. Until the next apparently-random, no-customer-input change from our bank. 

It's deeply annoying. And, of course, BoI is so far down the transition process by the time anyone hears about it, that there's zero prospect of their actually not doing it, despite the stated customer unhappiness. 

The whole process feels about as well managed as Irish Water.

Poochie05

Bank of Ireland: Sharon wrote: »

craoltoir wrote: »

I understand that the existing VISA card will continue to operate for a period of 30 days following issuing of the new Mastercard. Does the 30 days count from the date of the letter or from the date of receipt? 

Hi craoltoir,

Thanks for getting in touch with us here on Boards.

Your Visa credit card will remain active for 30 days from receipt of your new MasterCard. 

Thanks,

Sharon

Hi Sharon,
Can you check this, as I was told by one of the credit card team over the phone it was the date of issue. Not sure how BoI woukd know when you receive your card, unless you need to activate it? 
I was asking as I'm due to travel over the next few weeks and it is a bit of a nightmare as my VISA may expire while I'm away but I won't have my new one before I go...
It's all a bit inconvenient to be honest, not sure why I have to spend time updating all my details with different providers due to a change I didn't ask for in the first place...
Thanks.

Bank of Ireland: Tara P

Nichard Dixon wrote: »

Bank of Ireland: Sharon wrote: »

Your Visa credit card will remain active for 30 days from receipt of your new MasterCard. 

Do Bank of Ireland know actually when the customer receives their new MasterCard? Or is it the case that they make a guess about this and add 30 days?

Hi Nichard Dixon,

Thank you for contacting us here on Boards.ie.


When a customer receives the letter, it will give the date of when the new card will be posted. We'd always advise that if this is not received within 3 to 5 working days, to call customer services on 0818251251 and a representative will be happy to help.


Hope this helps,

Tara C

Bank of Ireland: Tara P

brownian wrote: »

To be honest, if BoI had asked their customers if they wanted this change, they'd have gotten a resounding 'no'.  My BoI visa already does contactless payments, so saying these are a benefit is just waffle.  The many accounts (dropbox, eflow, google storage, amazon, aer lingus, ryanair.... ) where credit cards are stored and used over long periods of time now all need to be updated. Until the next apparently-random, no-customer-input change from our bank. 

It's deeply annoying. And, of course, BoI is so far down the transition process by the time anyone hears about it, that there's zero prospect of their actually not doing it, despite the stated customer unhappiness. 

The whole process feels about as well managed as Irish Water.Hi Brownian,

Hi Brownian,

Thank you for contacting us here on Boards.ie.

We are sorry to hear you feel this way. We appreciate your feedback and we will be sure to pass on your feedback.


Just to mention, while the contact-less option is available on BOI Visa Debit cards it is currently not offered on BOI Visa Credit cards. Once migration is complete all new Mastercards will offer this facility.


Thanks,

Tara C

Bank of Ireland: Tara P

Poochie05 wrote: »

Bank of Ireland: Sharon wrote: »

craoltoir wrote: »

I understand that the existing VISA card will continue to operate for a period of 30 days following issuing of the new Mastercard. Does the 30 days count from the date of the letter or from the date of receipt? 

Hi craoltoir,

Thanks for getting in touch with us here on Boards.

Your Visa credit card will remain active for 30 days from receipt of your new MasterCard. 

Thanks,

Sharon

Hi Sharon,
Can you check this, as I was told by one of the credit card team over the phone it was the date of issue. Not sure how BoI woukd know when you receive your card, unless you need to activate it? 
I was asking as I'm due to travel over the next few weeks and it is a bit of a nightmare as my VISA may expire while I'm away but I won't have my new one before I go...
It's all a bit inconvenient to be honest, not sure why I have to spend time updating all my details with different providers due to a change I didn't ask for in the first place...
Thanks.

Hi Poochie05,

Apologies, we have double checked this with our Credit card team and you are correct your current card will remain active for 30 days from the date of issue.

This date can be seen on the letter you received regarding the change to Mastercard.

We’ve updated our previous post with the correct information.

Thanks,

Tara C