Anyone using the new ID mobile network?

the_blackstuff

Just wondering is anybody using the new ID mobile network around the city/suburbs? Just wondering how it's performing locally. I've read some bad reviews about it elsewhere but not seeing anything directly for limerick. It's piggybacking on the 3 network so I'd imagine it's not to bad. What's people's experience, if any?

Berty

Basically the same systems as the tesco mobile network also.

Kalel

Using it for the last few weeks without any issues.. 4G is working at a decent speed. Like Tesco Mobile, ID is sitting on the 3 Network which is under going some work since they took over O2 as they to combine both networks so until this is complete there probably will be some reception issues.
I moved from Tesco Mobile to ID and am seeing much better reception and performance on ID but that could be a coincidence.
So far so good.

Berty

Well tesco is still only 3G so you're definitely getting better with 4G. Oh is with tesco and I'm with both eMobile and meteor.

EMobile is atrocious.

steveon

Berty wrote: »

Well tesco is still only 3G so you're definitely getting better with 4G. Oh is with tesco and I'm with both eMobile and meteor.

EMobile is atrocious.

Tesco is 4g at no extra cost for over a yr?

Clareman

Tesco Mobile isn't 4G, it's just H+ (between 3 and 4 G)

Mc Love

ID mobile looks great, currently with 3 so wouldnt see much change. their bill pay sim only is half the price of what I pay at the moment with three!

the_blackstuff

Thanks for the feed back. I'll probably switch next week. I'll moved to the sim only package. Looks to be the cheapest for me with the most 4G data

Cork guitarist

I signed up to ID a few days ago (Cork suburbs). I was with Meteor and always had 4 or 5 bars coverage. The most I have now with ID is 2 bars, it disappeared altogether earlier today, now is back with 1 bar. that's ok for a call, but if the network is busy, I reckon my coverage will disappear again.

Cork guitarist

Coverage still up and down, mostly 1 or 2 bars. I phoned iD customer care three times on 1747, engaged each time. Then I tried Tech Support, also engaged.

the_blackstuff

Cork guitarist wrote: »

Coverage still up and down, mostly 1 or 2 bars. I phoned iD customer care three times on 1747, engaged each time. Then I tried Tech Support, also engaged.

And that's in Cork the whole time? Doesn't seem to be much negative comments about it in limerick

Clareman

The bars on your phone doesn't really mean anything about what your coverage is like, checked here, I think they discussed it on an episode of QI before as well so it must be true.

Perardua

I signed up to iD on 17th August and was told it would take 48 hours to port my old number. Since then - nothing. I ring them every 2 days and am invariably told that it is sorted and it will take 48 hours .... The customer service people are very pleasant individuals and always polite and trying to be helpful but I can't get any further. it has also cost me a fortune ringing them; you have to go through a rigmarole and then hang on for ages waiting for the call to be answered.

There are no contact details on the iD website and apparently they don't accept calls or emails.

I am now considering giving up on iD. Does anyone have a contact for them? Or advice on what to do next? I think they must be in breach of contract as they certainly haven't fulfilled their promises.

GERRY 999

I had the misfortune to buy a prepay sim card from ID Mobile on the 7th September ,3G speed less than half a megabyte, live 100 m from 3 and 02 sites call centre unable to help despite several calls, no refund of my €20 from store, Tesco sim card in same phone gives 14 Megabytes ????????????????????

jnicolau

Changed from 3 to iD just now and that the Internet got much slower. It looks like just half speed. If this doesn't improve I'll consider reverting back to 3.

jnicolau

This is very annoying. just called iD reporting a a problem that prevents people from sending SMS to short numbers. Some apps and automated services use this short numbers, such as Wattsup or Car Parking Registration services. In that case the SMS doesn't even leave your phone and it keeps asking you if you want to retry. The issue has been there for some weeks. I reckon that because so many people need to use Wattsup they must have known about it for quite a while and still don't know how long is going to take for fixing it...

jnicolau

This is very annoying. just called iD reporting a problem that prevents users from sending SMS to short numbers. Some apps and automated services use these short numbers, such as Wattsup or Car Parking Registration services. In that case the SMS doesn't even leave your phone and it keeps asking you if you want to retry. The issue has been there for some weeks. I reckon that because so many people need to use Wattsup they must have known about it for quite a while and still don't know how long is going to take for fixing it...

wally9

This is truly a terrible network and should not have been released to the public,no contact details,no app to top up online,no facility to check balance of usage. Very poor coverage in a lot of areas,little or no support in carphone warehouse ie,staff ill prepared for release of network or not in a position to assist customers with queries.

jnicolau

Yesterday I gave up on my iD mobile. When I was going to topup I found out that there was no online payment... This would be like going backwards many years. When I asked them the answer was "It will be available down the line". Does that mean 1 month? 1 year? never? It means that they want no commitments with their clients.

the_blackstuff

Good job I didn't switch. Seems like this network is not good

Jmccoy1

Went down for me yesterday evening, inward and outward everything, wasn't impressed. Can't seem to send MMS either, they say they don't have agreements with the other networks in place yet.

minty8200

ID MOBILE is a car crash


Some of the problems I'm having

1) You can't send or recieve MMS on this network but no one told me that.
2) No 4G access if your on an iPhone, no one told me that when I signed.
3) SMS messages delayed coming in by a day or a week and the solution is apparently to delete what's app, nothing to do with it.

Oh coverage is crap too. I live in Dublin but it still crap. Amount of calls dropping is unbelievable

forgot_it_all

its rubbish , my other half works in that sector and persuaded me to join , both of us are less than thirty days in so plan to move back to the provider we were with

Bobking

Clareman wrote: »

The bars on your phone doesn't really mean anything about what your coverage is like, checked here, I think they discussed it on an episode of QI before as well so it must be true.

The bars tell you comparatively what coverage is like.
If that person was using the same phone in the same spot then their comparison is valid. The service could have changed so they could put back in the first sim to continue the comparison.

There is just no standard measurement between phones is all.
So one bar on your phone could be the same signal strength as two bars on my phone.
But four bars is always better signal than two using the same phone.

Also, the range of required signal for good connection isnt large so handsets are somewhat comparable too.

Qi were strugging for nobody knows answers because clearly the manufacturer knows what their algorithm is and knows the strength of signal each bar represents.

Interesting to know theres no standard though. Thanks.

Cork guitarist

Sometimes I get "not registered on network" and can't make a call, even tho I have signal bars. I reckon that if you don't get the service you paid for, you can leave, regardless of how long you're with them.

Jmccoy1

I've just ported away from this crowd, crap is an understatement. Moved to Tesco on bill pay Sim only, hopefully that works out.

Just to say, it's not true that ID and Tesco are on the same network.

Tesco are on the old O2 network while ID are on the 3 network (this is why Tesco have no 4G). So while they're both on networks owned by the same company, they're not the same physical network and will perform differently.

crazygeryy

i took up the 14.50 a month contract for six months with ID.im on it two months at this stage and while everything else is fine its coverage is a joke and not in the way you might think.
if i go out of coverage it goes to roaming(which your not charged for)but if you have been on 4g, it stops and when you go back into coverage you have to go into your settings, network operators, search for network,wait for it to find it,all just to get back on 4g again.......EVERYTIME! because it stays on roaming if you dont.
this has been a right pain in the ass,i called them about it and they said its something there looking at fixing in the future,its apparently because they piggy back on the three network.
well im finishing this contract and im leaving them.id rather have no 4g than put up with this rubbish.

crazygeryy

crazygeryy wrote: »

i took up the 14.50 a month contract for six months with ID.im on it two months at this stage and while everything else is fine its coverage is a joke and not in the way you might think.
if i go out of coverage it goes to roaming(which your not charged for)but if you have been on 4g, it stops and when you go back into coverage you have to go into your settings, network operators, search for network,wait for it to find it,all just to get back on 4g again.......EVERYTIME! because it stays on roaming if you dont.
this has been a right pain in the ass,i called them about it and they said its something there looking at fixing in the future,its apparently because they piggy back on the three network.
well im finishing this contract and im leaving them.id rather have no 4g than put up with this rubbish.

This has been a problem with Three since day one. So I'm not surprised that their MVNOs are affected too.

jsd1004

I have ID for 6months. Been on a few networks and its similar to the rest. Its very good value and flexible with minutes etc. Find the coverage fine.

kingdanny486

Perardua wrote: »

I signed up to iD on 17th August and was told it would take 48 hours to port my old number. Since then - nothing. I ring them every 2 days and am invariably told that it is sorted and it will take 48 hours .... The customer service people are very pleasant individuals and always polite and trying to be helpful but I can't get any further. it has also cost me a fortune ringing them; you have to go through a rigmarole and then hang on for ages waiting for the call to be answered.

There are no contact details on the iD website and apparently they don't accept calls or emails.

I am now considering giving up on iD. Does anyone have a contact for them? Or advice on what to do next? I think they must be in breach of contract as they certainly haven't fulfilled their promises.

i had same problem canceled debit GONE

edanto

This thread helped me make up my mind not to move to ID. Thanks all!

crazygeryy

I m two weeks with meteor after being with id.meteor are streets ahead.4g speed, calls,everything is way better.imo.

radodroma

crazygeryy wrote: »

i took up the 14.50 a month contract for six months with ID.im on it two months at this stage and while everything else is fine its coverage is a joke and not in the way you might think.
if i go out of coverage it goes to roaming(which your not charged for)but if you have been on 4g, it stops and when you go back into coverage you have to go into your settings, network operators, search for network,wait for it to find it,all just to get back on 4g again.......EVERYTIME! because it stays on roaming if you dont.
this has been a right pain in the ass,i called them about it and they said its something there looking at fixing in the future,its apparently because they piggy back on the three network.
well im finishing this contract and im leaving them.id rather have no 4g than put up with this rubbish.

OMG I told that it was the fact that I've bought one of those Chinese phones...I've moved from Vodafone 800Mhz for 4G only, not supported by my phone to ID and 2 days into it I feel sorry. EVERYTIME I have to select the network manually and then 30-40 min later E with small "R" for roaming. Disaster! I'm going to cut my losses and move to Meteor tomorrow.
It is scandalous that this network is still allowed to operate in Ireland!

jsd1004

radodroma wrote: »

OMG I told that it was the fact that I've bought one of those Chinese phones...I've moved from Vodafone 800Mhz for 4G only, not supported by my phone to ID and 2 days into it I feel sorry. EVERYTIME I have to select the network manually and then 30-40 min later E with small "R" for roaming. Disaster! I'm going to cut my losses and move to Meteor tomorrow.
It is scandalous that this network is still allowed to operate in Ireland!

I have been using them for a year. Never had to contact customer service so cant complain. Internet seems fine, calls fine, I roam a lot and seems cheap for data but i guess that is the new EU cap on roaming. No complaints really. Cheap out. I live in a city and have wifi at home. I guess if you live in the country they might not be suitable.

db

I've been with them a couple of months now on a 30 day contract 50% off for 6 months. Two problems I have found are there is no webtext facility and they do not provide an outgoing smtp server so setting up any email other than a gmail address is very difficult. Neither are showstoppers but it shows how little they are putting into it. I will probably move after the 6 months offer is up.

fintaneduffy

jnicolau wrote: »

Yesterday I gave up on my iD mobile. When I was going to topup I found out that there was no online payment... This would be like going backwards many years. When I asked them the answer was "It will be available down the line". Does that mean 1 month? 1 year? never? It means that they want no commitments with their clients.

quote from 9-10-2016.

there is still no option to top up online, told today by staff it is coming "down the line" it must be a very long line......

dickseaman7

my friends used it but very poor and was 15 euro for a sim card and 15 credit, that was only 2 weeks, now they are charging 17 euro, 2 euro extra for the sim card so not much cop, tescomobile are better value, coverage wise too and they offer unlimited calls for 15 euro while ID you only get 300 minutes.He moving back when month is up

dickseaman7

my friends used it but very poor and was 15 euro for a sim card and 15 credit, that was only 2 weeks, now they are charging 17 euro, 2 euro extra for the sim card so not much cop, tescomobile are better value, coverage wise too and they offer unlimited calls for 15 euro while ID you only get 300 minutes. theyre moving back when month is up

bucktastic

I switched from meteor to id mobile last month and have noticed a huge drop in the amount of coverage I receive... its either 4g or else no coverage at all and it is completely random. I have also not been receiving calls and texts, or the text comes a day later... I'm fed up already after four weeks and am switching indefinitely.

wally9

fintaneduffy wrote: »

quote from 9-10-2016.

there is still no option to top up online, told today by staff it is coming "down the line" it must be a very long line......

Was told when I first registered early 2015 that app to top up would be available in September 15! They are an absolute disaster, their coverage here in kildare has actually gotten worse in the last year. I have 30gb of data on my plan and it is completely unusable as it does not connect in my house either, so no data and no phone coverage. I cannot understand how they have any subscribers at this stage. Even their own staff at carphone warehouse won't usee ID!

cian8

wally9 wrote: »

Was told when I first registered early 2015 that app to top up would be available in September 15! They are an absolute disaster, their coverage here in kildare has actually gotten worse in the last year. I have 30gb of data on my plan and it is completely unusable as it does not connect in my house either, so no data and no phone coverage. I cannot understand how they have any subscribers at this stage. Even their own staff at carphone warehouse won't usee ID!

This is a Limerick forum.

I have had ID mobile for six months with an iPhone. Find the coverage in Caherconlish and Limerick city to be excellent. Speed on 4G also excellent. Haven't had a single problem.

Randomfriend

cian8 wrote: »

This is a Limerick forum.

I have had ID mobile for six months with an iPhone. Find the coverage in Caherconlish and Limerick city to be excellent. Speed on 4G also excellent. Haven't had a single problem.

Been using them a year or so. Coverage in Limerick City has always been perfect for me fwiw. Inability to top up online is a balls thou.

jsd1004

Randomfriend wrote: »

Been using them a year or so. Coverage in Limerick City has always been perfect for me fwiw. Inability to top up online is a balls thou.

Yep. Perfect for me too.Still have not had a reason to call customer care