iSight Camera Replacement Program for iPhone 6 Plus

prettyboy81

Apple has determined that, in a small percentage of iPhone 6 Plus devices, the iSight camera has a component that may fail causing your photos to look blurry.

An iSight Camera Replacement Program for iPhone 6 Plus has been launched to replace the rear camera of iPhone 6 Plus units affected. The affected units fall into a limited serial number range and were sold primarily between September 2014 and January 2015.

If your iPhone 6 Plus is in working order and exhibits a blurry photo problem, use the serial number checker at the link below to see if it is eligible for this program. You can contact Apple Technical support or take the device into an Apple Authorized Service Provider or Apple Retail Store to have the camera replaced.

Mine is one that is affected so I will be sending it off next week.

https://www.apple.com/support/iphone6plus-isightcamera/

peteeeed

prettyboy81 wrote: »

Apple has determined that, in a small percentage of iPhone 6 Plus devices, the iSight camera has a component that may fail causing your photos to look blurry.

An iSight Camera Replacement Program for iPhone 6 Plus has been launched to replace the rear camera of iPhone 6 Plus units affected. The affected units fall into a limited serial number range and were sold primarily between September 2014 and January 2015.

If your iPhone 6 Plus is in working order and exhibits a blurry photo problem, use the serial number checker at the link below to see if it is eligible for this program. You can contact Apple Technical support or take the device into an Apple Authorized Service Provider or Apple Retail Store to have the camera replaced.

Mine is one that is affected so I will be sending it off next week.

https://www.apple.com/support/iphone6plus-isightcamera/

mine is also one of the affected , have you sent yours back yet? i'm interested how long it will take to get it replaced

godtabh

I dont have a iPhone 6 plus but I tried it any way.

Got the following:

The serial number you entered is not eligible under this program because either:
- It’s not in the affected serial number range.
- Our records show that your iSight camera has already been replaced.
- Our records show it’s no longer eligible for a free replacement under this program. If you have questions, please contact Apple.

zeromedic

Mine going back too. Just off the phone to a nice lady in Apple and she says its for express replacement. However long that takes??

Simply Red

Im eligible too, just finished with the live chat, going for the standard shipping option and it takes 3-7 business days in total

prettyboy81

Simply Red wrote: »

Im eligible too, just finished with the live chat, going for the standard shipping option and it takes 3-7 business days in total

Afternoon,

I was onto Apple Chat last night and arranged for express replacement. The express replacement is free of charge. I should have courier with package tomorrow, as express states 2 business days.

They are also going to check my front facing camera, as my camera is not centre. This is a current topic in this Forum http://www.boards.ie/vbulletin/showthread.php?t=2057481433

Apple Chat was very quick and painless. Hopefully, so is the replacement/repair service.

notahappycamper

I'm just wondering is it affecting all models purchased between those dates and do they mean if every photo you take is blurry? I put my seriel no. in and it says it is apart of the affected batch.

FourFourRED

notahappycamper wrote: »

I'm just wondering is it affecting all models purchased between those dates and do they mean if every photo you take is blurry? I put my seriel no. in and it says it is apart of the affected batch.

Read the website that's linked in the OP? It answers both questions in the opening couple of paragraphs.

prettyboy81

Update, small delay in my Express Replacement Service with Apple from their end.

iPhone due to arrive via UPS tomorrow and it is a straight replacement with my phone. I get to keep replacement phone, once Apple do the usual checks when they get mine from UPS.

notahappycamper

prettyboy81 wrote: »

Update, small delay in my Express Replacement Service with Apple from their end.

iPhone due to arrive via UPS tomorrow and it is a straight replacement with my phone. I get to keep replacement phone, once Apple do the usual checks when they get mine from UPS.

What were the symptoms of your problem with the camera - was every picture you took blurry and were the videos jumpy?

prettyboy81

notahappycamper wrote: »

What were the symptoms of your problem with the camera - was every picture you took blurry and were the videos jumpy?

Yes the odd blurry picture, checked my serial number with Apple & mine was recognised, as having the issue.

Got replacement phone on Friday and I have UPS collecting my phone tomorrow to go back to Apple.

peteeeed

prettyboy81 wrote: »

Yes the odd blurry picture, checked my serial number with Apple & mine was recognised, as having the issue.

Got replacement phone on Friday and I have UPS collecting my phone tomorrow to go back to Apple.

so they sent you a new phone ? i just phoned up and they quoted me 10 days wait after they examine the phone

shanec1928

peteeeed wrote: »

so they sent you a new phone ? i just phoned up and they quoted me 10 days wait after they examine the phone

express replacement

peteeeed

shanec1928 wrote: »

express replacement

i got this reply from the apple chat

'the express replacement service can not be used with this program. '

guil

peteeeed wrote: »

i got this reply from the apple chat

'the express replacement service can not be used with this program. '

Has your warranty lapsed? I'd imagine that's one of the factors for express replacement.

peteeeed

guil wrote: »

Has your warranty lapsed? I'd imagine that's one of the factors for express replacement.

rang the 1850 number and am now getting a new one sent via Express replacement

zeromedic

Generally you get a refurbished unit by express replacement. I had war with Apple until I insisted on speaking to a senior advisor at the Irish call centre. Poor guy got an earful!! (Sorry Jonathan). UPS arrived less then 24 hours latter. I had an earlier issue with phone restarting for no reason, plus this, I insisted on an New unit. America said no it was at there discretion. Jonathan eventually after I stopped ranting arranged a new unit plus a gratuity for being a loyal customer which he couldn't discuss until my phone had arrived and the case was settled. Wonder what that will be. A upgrade after Sept 9th in my dreams!!!

guil

zeromedic wrote: »

Generally you get a refurbished unit by express replacement. I had war with Apple until I insisted on speaking to a senior advisor at the Irish call centre. Poor guy got an earful!! (Sorry Jonathan). UPS arrived less then 24 hours latter. I had an earlier issue with phone restarting for no reason, plus this, I insisted on an New unit. America said no it was at there discretion. Jonathan eventually after I stopped ranting arranged a new unit plus a gratuity for being a loyal customer which he couldn't discuss until my phone had arrived and the case was settled. Wonder what that will be. A upgrade after Sept 9th in my dreams!!!

Why do you expect a new one? You're not giving back a brand new phone or buying a new one.

zeromedic

I paid top money for a top of the line model with Applecare that showed a fault almost immediately. Was repaired now is under an Apple recall with another fault. Wouldn't you expect new instead of a refurbished phone that was used and abused by Lord knows who?! This is the second time I've been through this after paying 1000 Euro. Would YOU settle for a refurb??

FourFourRED

guil wrote: »

Has your warranty lapsed? I'd imagine that's one of the factors for express replacement.

Phone isn't out a year yet. Most likely just been given wrong info.

guil

zeromedic wrote: »

I paid top money for a top of the line model with Applecare that showed a fault almost immediately. Was repaired now is under an Apple recall with another fault. Wouldn't you expect new instead of a refurbished phone that was used and abused by Lord knows who?! This is the second time I've been through this after paying 1000 Euro. Would YOU settle for a refurb??

I have accepted refurbs before yes and I don't see why not, it's as new and tested.

guil

FourFourFM wrote: »

Phone isn't out a year yet. Most likely just been given wrong info.

I never even copped that. Nice spot.

zeromedic

guil wrote: »

I have accepted refurbs before yes and I don't see why not, it's as new and tested.

Under your warranty and European consumer rights and Applecare agreement you have entitlements. First time I excepted a repair. This is a recall, and I, thinking I was a poor photographer lost several family shots. Refurb this time? No sir!! New insisted and delivered.

guil

zeromedic wrote: »

Under your warranty and European consumer rights and Applecare agreement you have entitlements. First time I excepted a repair. This is a recall, and I, thinking I was a poor photographer lost several family shots. Refurb this time? No sir!! New insisted and delivered.

No warranty or rights entitle you to a new item after 1 repair.

shanec1928

I asked about the returns to when I got mine replaced. I was told that they have failed on a certain thing during production and then have been repaired and tested. They can't call them new as they have been touched by humans hence why they are refurbished. Plus you would never know which one is which.

zeromedic

guil wrote: »

No warranty or rights entitle you to a new item after 1 repair.

But under a company recall, if the goods are found to fall under expected consumer laws then they do.

FourFourRED

shanec1928 wrote: »

I asked about the returns to when I got mine replaced. I was told that they have failed on a certain thing during production and then have been repaired and tested. They can't call them new as they have been touched by humans hence why they are refurbished. Plus you would never know which one is which.

I've had number of service replacements sent from Apple and couldn't tell the difference. Also looking up the serial always showed a manufacturing date a few weeks before it was delivered and a battery test on it shows its at 100% capacity. New outer shell as well which feels perfect in the hand.

TLDR: The replacement devices are perfect. Would make no adds having one "brand new".

guil

zeromedic wrote: »

But under a company recall, if the goods are found to fall under expected consumer laws then they do.

You're talking through your arse. If there's a recall they repair your item.

zeromedic

guil wrote: »

You're talking through your arse. If there's a recall they repair your item.

No I'm talking through a new phone!:)

zeromedic

guil wrote: »

You're talking through your arse. If there's a recall they repair your item.

Oh and try to watch your language. Some manners is always appreciated.

notahappycamper

Am I right in saying that if my serial no. is apart of the affected batch that it does not necessarily mean the camera is faulty? I don't want to be looking for a problem that isn't there! I mean the people who have been affected by the issue on here is it happening very often on the pictures you take or just occasionally and are your videos also affected?

Simply Red

notahappycamper wrote: »

Am I right in saying that if my serial no. is apart of the affected batch that it does not necessarily mean the camera is faulty? I don't want to be looking for a problem that isn't there! I mean the people who have been affected by the issue on here is it happening very often on the pictures you take or just occasionally and are your videos also affected?

UPS are collecting mine tomorrow for repair and my camera is perfect at the min, would rather get it out of the way now rather than (possibly) waiting for a problem to appear

prettyboy81

Quick question, but how do you know if you got a refurbished or new model?

My iPhone was replaced and new phone is improvement on my phone, as it had a couple of scratches on the screen. Cannot fault the express replacement service.

stimpson

FWIW, I have an iPhone 6 (not plus) and I noticed a small crescent showing beside the camera. This is the same issue that has caused the plus recall. A quick call with Apple and they are sending an express replacement (costing me the €29 though). I explained that even though it was just cosmetic, I waned it fixed while it was still under warranty as it would probably get worse. No argument from the rep.

guil

stimpson wrote: »

FWIW, I have an iPhone 6 (not plus) and I noticed a small crescent showing beside the camera. This is the same issue that has caused the plus recall. A quick call with Apple and they are sending an express replacement (costing me the €29 though). I explained that even though it was just cosmetic, I waned it fixed while it was still under warranty as it would probably get worse. No argument from the rep.

Is it the front camera? If so its well known on some 6 models, particularly silver I think.

Simply Red

I got confirmation this afternoon that my phone arrived with apple from ups through their tracking, is there any way to get an update on the status of the repair from apple?

stimpson

Simply Red wrote: »

I got confirmation this afternoon that my phone arrived with apple from ups through their tracking, is there any way to get an update on the status of the repair from apple?

You should have a mail with the subject line "We got your repair request". There should be a Track your status link in it.

I got my express replacement 6 about an hour ago and the model no shows it as being brand new (manufactured in August). Just restoring my apps now...

Simply Red

stimpson wrote: »

You should have a mail with the subject line "We got your repair request". There should be a Track your status link in it.

I got my express replacement 6 about an hour ago and the model no shows it as being brand new (manufactured in August). Just restoring my apps now...

Perfect, thanks

notahappycamper

stimpson wrote: »

You should have a mail with the subject line "We got your repair request". There should be a Track your status link in it.

I got my express replacement 6 about an hour ago and the model no shows it as being brand new (manufactured in August). Just restoring my apps now...

How does their "express replacement" in this instance work?

Also, is express replacement offered in all cases or how do I get same? They are ringing me back tomorrow morning.

stimpson

notahappycamper wrote: »

How does their "express replacement" in this instance work?

They send you a new or refurb iPhone. You send them back your faulty one.

notahappycamper

stimpson wrote: »

They send you a new or refurb iPhone. You send them back your faulty one.

Also, is express replacement offered in all cases or do I have to send the phone back before receiving the replacement?

stimpson

I believe that for the recall you can avail of Express Replacement for free.

Mine wasn't covered by the recall so I had to pay €29. Still worth it to get a brand new phone. I think if you pushed it they might waive the charge.

FourFourRED

notahappycamper wrote: »

How does their "express replacement" in this instance work?

Also, is express replacement offered in all cases or how do I get same? They are ringing me back tomorrow morning.

Do you have AppleCare+?

notahappycamper

FourFourFM wrote: »

Do you have AppleCare+?

No, got the phone as an upgrade through Vodafone. I didn't purchase Apple Care+.

rwald7

If you send off your phone as part of this, do you get a new or refurb phone, or do they just repair the camera on your phone and send the same one back? And does having AppleCare make any difference?

FourFourRED

rwald7 wrote: »

If you send off your phone as part of this, do you get a new or refurb phone, or do they just repair the camera on your phone and send the same one back? And does having AppleCare make any difference?

Having AppleCare means the express replacement is free.

If you send the phone off its most likely that they are replacing the component with the issue. (Rear facing camera).

notahappycamper

Arranged it just there. I needed to ask about the express replacement and it wasn't a problem getting it. €29 and they will also place a hold on your credit card for the amount of a new phone in case you don't send it back. New phone should be here on Tuesday and a box to send this one back. You need to send it back within 2 weeks.

Very efficient service I must say.

PS Is it a new phone they send you?

deep1

notahappycamper wrote: »

Arranged it just there. I needed to ask about the express replacement and it wasn't a problem getting it. €29 and they will also place a hold on your credit card for the amount of a new phone in case you don't send it back. New phone should be here on Tuesday and a box to send this one back. You need to send it back within 2 weeks.

Very efficient service I must say.

PS Is it a new phone they send you?

It will be refurbished but new battery, new internal, screen etc so basically new, you can't tell the diff.

My phone is eligible for replace too but will wait till 9th to see what 6+S is like, if i am upgrading then no point replacing.

notahappycamper

zeromedic wrote: »

Generally you get a refurbished unit by express replacement. I had war with Apple until I insisted on speaking to a senior advisor at the Irish call centre. Poor guy got an earful!! (Sorry Jonathan). UPS arrived less then 24 hours latter. I had an earlier issue with phone restarting for no reason, plus this, I insisted on an New unit. America said no it was at there discretion. Jonathan eventually after I stopped ranting arranged a new unit plus a gratuity for being a loyal customer which he couldn't discuss until my phone had arrived and the case was settled. Wonder what that will be. A upgrade after Sept 9th in my dreams!!!

As a matter of interest what letter and number does the serial number on your new phone start with as I want to see if mine is new also?

Thanks

rwald7

Did you have to specifically ask for the express replacement? I did an online chat about this last night, and the agent just talked about sending my phone off to Apple and then having to wait 5-7 days to get it back. I also have AppleCare on it, and the agent said 'it won't be necessary to use AppleCare for this'.

Should I be pushing for an express replacement?

notahappycamper

rwald7 wrote: »

Did you have to specifically ask for the express replacement? I did an online chat about this last night, and the agent just talked about sending my phone off to Apple and then having to wait 5-7 days to get it back. I also have AppleCare on it, and the agent said 'it won't be necessary to use AppleCare for this'.

Should I be pushing for an express replacement?

I didn't have Applecare. Not sure if you need Applecare + for free express replacement. I asked about it and its €29 to cover the courier cost they say.