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Tom Tom Map Unavailable

  • 11-07-2015 02:11PM
    #1
    Chickentown
    Registered Users, Registered Users 2 Posts: 252 ✭✭


    A friend of mine has a Tom Tom sat nav and has been unable to upload the maps for England and Ireland to it. He purchased the maps but now every time he turns on the device it is saying maps unavailable.

    Has anyone had any experience like this before?


Comments

  • #2
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,790 Mod ✭✭✭✭KoolKid


    What device does he have & what PC application is he using?


  • #3
    Chickentown
    Registered Users, Registered Users 2 Posts: 252 ✭✭Chickentown


    TomTom Go 720 and TomTom Home running on Windows 7 OS


  • #4
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,790 Mod ✭✭✭✭KoolKid


    Try a full reset of the device and then reinstall the maps.


  • #5
    Chickentown
    Registered Users, Registered Users 2 Posts: 252 ✭✭Chickentown


    Tried the reset, no joy. The new maps that were purchased for it don't seem to be compatiable with the device. Is it possible that the wrong maps (i.e. format) was purchased or are all maps purchased from Tom Tom compatible with all devices?

    I was told that some "Jailbreak" maps were used on this device before, is there a possibility that this may be affecting the device now?

    Thanks for your help


  • #6
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,790 Mod ✭✭✭✭KoolKid


    If the device was altered its possible its affecting the maps being loaded.
    When you connect the device & run TomTom Home does the maps show up on my computer location and /or my device location?


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  • #7
    Chickentown
    Registered Users, Registered Users 2 Posts: 252 ✭✭Chickentown


    When I connect the device to my laptop, 'Tom Tom Home' opens automatically.

    If I do the following in Windows 7: Start>Computer..... I can see that the device has been recognised.

    The screenshots attached to this post are all the options available to me inside 'Tom Tom Home'.


  • #8
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,790 Mod ✭✭✭✭KoolKid


    Its quite a while since i used these devices.
    Is it in manage my go to install the map. If you goto purchase map does it show as already bought?


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