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Is this logical? Fixing printer issues by cutting power for a lengthy period

  • 25-06-2015 08:04AM
    #1
    Antarctica
    Registered Users, Registered Users 2 Posts: 68 ✭✭


    My A3 printer (HP 7500) has a strange issue whereby when you cancel a print job the printer thinks there is a paper jam (NOTE THERE IS DEFINITELY NOT A PAPER JAM)- 95% of the time this cannot be solved without following point 4 below:

    1 - Of course I contacted HP and looked online for solutions none of which worked
    2 - I plugged out the printer (including taking what I think is the battery out) for a number of hours, then plugged it back in and the same issue was present
    3 - I plugged it out for a few days - same problem
    4 - I plugged it out for a number of weeks - problem solved i.e. there was no longer a "paper jam"!!

    This scenario has happened to me about four times. It does not seem very logical to me.

    Would it really take over 7 days for the printer to lose all its residual power and "forget" about it's faulty "paper jam" error?


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