Half Raw Barbecue chicken from hot deli

todolist

I bought a "cooked" chicken from a supermarket this morning.Put it in the oven this evening to heat up for the dinner.When I took it out and cut it I noticed it was mostly uncooked.Pink flesh inside and blood.Phoned the supermarket and all they said was to bring it in tomorrow.What should I do?

Rabbo

todolist wrote: »

I bought a "cooked" chicken from a supermarket this morning.Put it in the oven this evening to heat up for the dinner.When I took it out and cut it I noticed it was mostly uncooked.Pink flesh inside and blood.Phoned the supermarket and all they said was to bring it in tomorrow.What should I do?

Bring it in tomorrow. Ask for refund. Decide whether or not you are happy to purchase cooked food there anymore.

homer911

You should buy something else for dinner - its half price fish and chips today...

todolist

I spend a lot of money in this supermarket.I phoned the manager who wasn't really interested.Said to bring it in for a refund.I'm wondering if I should report them to the health board for selling half raw chicken.

L1011

FSAI would be who to notify if you want to.

delahuntv

But is it half cooked or is it just juices and colours from seasoning.?

Uncooked chicken doesn't have blood and I'd find it hard to think it could actually happen considering the systems used in supermarkets.

If it is uncooked it will be jelly like - maybe ask someone else to look at it.

As for what the supermarket will do - they'll give you a refund. That's it. Nothing else and nothing else required.

delahuntv

L1011 wrote: »

FSAI would be who to notify if you want to.

Nope - hse environmental health officer. They are responsible for visiting and checking premises. They will also test foods if the op wants to be sure.

I still reckon it's seasoning cos I had a chicken like that before with a Moroccan rub on it (well known supermarket) - had double take, then stuck the jaws in.

todolist

delahuntv wrote: »

But is it half cooked or is it just juices and colours from seasoning.?

Uncooked chicken doesn't have blood and I'd find it hard to think it could actually happen considering the systems used in supermarkets.

If it is uncooked it will be jelly like - maybe ask someone else to look at it.

As for what the supermarket will do - they'll give you a refund. That's it. Nothing else and nothing else required.

It's clearly uncooked.You can see the blood when I cut it.As for nothing else required except a refund.......I would have thought this shows up a lack of supervision.Food poisoning from selling uncooked chicken.Just a refund wouldn't be acceptable.I would have though an apology and a voucher as a gesture of goodwill would be more appropriate.I spend over 200 euro a week there.If I don't get that I would be back.

L1011

delahuntv wrote: »

Nope - hse environmental health officer. They are responsible for visiting and checking premises. They will also test foods if the op wants to be sure.

I still reckon it's seasoning cos I had a chicken like that before with a Moroccan rub on it (well known supermarket) - had double take, then stuck the jaws in.

The HSE do that work for the FSAI. (http://www.hse.ie/eng/services/list/1/environ/Food_Control.html) You may still be able to complain to both but eventually the FSAI are going to be the sole organisation. Reporting to the organ grinder is usually more useful.

https://www.fsai.ie/makeitbetter/

Rackstar

Over 200 a week in there! What are you spending 10k a year on in a supermarket? Have you got a big family?

Plates

todolist wrote: »

It's clearly uncooked.You can see the blood when I cut it.As for nothing else required except a refund.......I would have thought this shows up a lack of supervision.Food poisoning from selling uncooked chicken.Just a refund wouldn't be acceptable.I would have though an apology and a voucher as a gesture of goodwill would be more appropriate.I spend over 200 euro a week there.If I don't get that I would be back.

Make a claim for PTSD as a result of potentially getting food poisoning. Get a lawyer.

Or... Bring back the chicken for a refund.

looksee

And don't mention that you bought it this morning and put it in the oven to warm up this evening...that's a double no-no for a start. (Yes, I know...but that is the official line)

todolist

Rackstar wrote: »

Over 200 a week in there! What are you spending 10k a year on in a supermarket? Have you got a big family?

five in the family.Buy everything there so I'm really disappointed with their attitude.If they don't value my custom I will take my business elsewhere.I didn't realise I spent 10k a year there.A voucher and an apology would be the least they could do.

Cuddlesworth

todolist wrote: »

It's clearly uncooked.You can see the blood when I cut it.As for nothing else required except a refund.......I would have thought this shows up a lack of supervision.Food poisoning from selling uncooked chicken.Just a refund wouldn't be acceptable.I would have though an apology and a voucher as a gesture of goodwill would be more appropriate.I spend over 200 euro a week there.If I don't get that I would be back.

Raw chicken.

Bloody chicken.

They are not the same thing. The bloody chicken is bone marrow seepage into the surround flesh. Its not harmful and can be eaten. Its only visually unappealing for some people.

delahuntv

todolist wrote: »

It's clearly uncooked.You can see the blood when I cut it.As for nothing else required except a refund.......I would have thought this shows up a lack of supervision.Food poisoning from selling uncooked chicken.Just a refund wouldn't be acceptable.I would have though an apology and a voucher as a gesture of goodwill would be more appropriate.I spend over 200 euro a week there.If I don't get that I would be back.

First you are claiming uncooked chicken by purely a visual inspection.

Now you are claiming food poisoning - yet you don't seem to have eaten it.

I really suggest you find out the truth from a recognised / trusted source before making scurrilous allegations.

ben.schlomo

todolist wrote: »

five in the family.Buy everything there so I'm really disappointed with their attitude.If they don't value my custom I will take my business elsewhere.I didn't realise I spent 10k a year there.A voucher and an apology would be the least they could do.

A refund is the least they could do, anything else is a bonus.

easygoing1982

todolist wrote: »

Put it in the oven this evening to heat up for the dinner.

todolist wrote: »

Food poisoning from selling uncooked chicken

Well ya see this here struck out to me straight way. You are going on about food poisoning etc you carry out the No.1 no no yourself anyway.

todolist wrote: »

When I took it out and cut it I noticed it was mostly uncooked.Pink flesh inside and blood.

Blood is not part of a raw chicken.Did you stick a fork in the chicken and try and pull it apart. Raw chicken is rubbery,cooked chicken would have pulled apart easily.

todolist wrote: »

Phoned the supermarket and all they said was to bring it in tomorrow.What should I do?

I'm sorry but what do you expect them to do over the phone.Of course you are going to have to return to the store

todolist wrote: »

I spend a lot of money in this supermarket.I phoned the manager who wasn't really interested.Said to bring it in for a refund

Immaterial how much you spend you'll be dealt with within the laws and guidelines and im sure you'll get your full entitlements

todolist wrote: »

I'm wondering if I should report them to the health board for selling half raw chicken.

Why not.If your convinced 100% that the chicken is undercooked then you should but do it before you bring the chicken back as they may need it for sampling

todolist wrote: »

It's clearly uncooked.You can see the blood when I cut it

As already asked are you sure this is not the juices with the seasoning running off it

todolist wrote: »

Just a refund wouldn't be acceptable a voucher as a gesture of goodwill would be more appropriate.

Lets be honest, thats what this is all about,not the food poisoning etc, your looking for that little extra

todolist wrote: »

I spend over 200 euro a week there.If I don't get that I would be back.

I cant see a supermarket being too bothered about 1 customer going.1 customer going is like looking for a penny dropping in the middle of a ocean.

todolist

I'm amazed how many people think all I should get is a refund.Probably an Irish thing.Customer satisfaction isn't a priority here.I got a refund,an apology and a 25 euro voucher.A small price to pay for keeping a customer who spends 10 thousand a year with them.

ytpe2r5bxkn0c1

todolist wrote: »

I'm amazed how many people think all I should get is a refund.Probably an Irish thing.Customer satisfaction isn't a priority here.I got a refund,an apology and a 25 euro voucher.A small price to pay for keeping a customer who spends 10 thousand a year with them.

Delighted for you! But I can't see how you think you were somehow entitled to a voucher. You spend 200 a week there because you want to; because you get benefit by doing so; not because you want to support them or out of charity. An error occurred and they rectified it. The voucher was a bonus, not a right.

FWVT

todolist wrote: »

I'm amazed how many people think all I should get is a refund.Probably an Irish thing.Customer satisfaction isn't a priority here.I got a refund,an apology and a 25 euro voucher.A small price to pay for keeping a customer who spends 10 thousand a year with them.

So did they admit it was uncooked or did they just do it was a good will gesture?

galljga1

Personally, I have given up buying cooked chicken many years ago as it is normally overdone to the point of being inedible compared to what I cook. IMHO, there should be a bit of pink around the bones or the breast is way too dry. If you order chicken or indeed most meats in France, it is usually pretty rare. They do not seem to be dying off.

stefanovich

Rackstar wrote: »

Over 200 a week in there! What are you spending 10k a year on in a supermarket? Have you got a big family?

I would probably spend that per week and there is only 2 of us.

stefanovich

If the chicken was undercooked then you should have reported them to the FSAI. What you did was get a voucher and they got to cover their arse. They don't care about your custom. It was money to keep your mouth shut.

looksee

Irrelevant to the op's original question, but how can you spend €200 a week on food for 2, unless maybe you are spending a lot on cigarettes and alcohol? And if you can throw that much at the shop, a voucher is almost irrelevant!

kerry4sam

looksee wrote: »

Irrelevant to the op's original question, but how can you spend €200 a week on food for 2, unless maybe you are spending a lot on cigarettes and alcohol? And if you can throw that much at the shop, a voucher is almost irrelevant!

5 in the family, not just 2 Can easily understand that monies being spent weekly.

todolist wrote: »

five in the family.Buy everything there so I'm really disappointed with their attitude.If they don't value my custom I will take my business elsewhere.I didn't realise I spent 10k a year there.A voucher and an apology would be the least they could do.

My Mom bought fish from a well-known supermarket and it was gone off. She was asked to return it which she did. They did offer my Mom a refund and also sent a voucher in the post to her. Not all unheard of tbh

Anywhoo, Hope you do return. One issue should not stop you from returning tbh. You know your family are happy with your purchases there. Maybe nextweek try elsewhere and see the difference if you really don't want to return this week and just see if anyone notices the difference. You could also well end up saving monies elsewhere that would more than cover the voucher you would have liked to have had received

Thanks,
kerry4sam

LorMal

todolist wrote: »

I'm amazed how many people think all I should get is a refund.Probably an Irish thing.Customer satisfaction isn't a priority here.I got a refund,an apology and a 25 euro voucher.A small price to pay for keeping a customer who spends 10 thousand a year with them.

Yes incredible. A blow job, a new sports car and a return trip to Hawaii is the very least you should expect.
After all, you spend 10,000 euro per year there and all they give you in return is 10,000 euro worth of food!
(Compensation culture is rife in Ireland - take your refund and jog on).

ytpe2r5bxkn0c1

looksee wrote: »

Irrelevant to the op's original question, but how can you spend €200 a week on food for 2, unless maybe you are spending a lot on cigarettes and alcohol? And if you can throw that much at the shop, a voucher is almost irrelevant!

200 a week on groceries is not over the top. It's a supermarket. They sell cleaning products, food, and much more.
Between fruit, veg, meat, cereal, bread, coffee, household cleaners, laundry products, dog food, etc etc we easily spend 200 a week for 2 of us - but we live well and can thankfully afford it. The fact the OP spends 200 pw to keep the household going is irrelevant and not unusual.

dudara

Off topic posts deleted. I would remind posters to "attack the post, not the poster" and stay civil. Stick to the topic at hand.

dudara

delahuntv

Op has still no said if he got it confirmed as uncooked.

Again I really doubt it and it was seasoning / marrow juices especially as op said he put it in the oven to reheat.

As for op saying he "expected" voucher. That's the issue - "expecting" compo and probably approaching the issue in a wrong way (as per his posts)

Again, no confirmation that it was uncooked / undercooked yet still being indignant that no compo was given. As my gut is saying it was cooked (systems are so stringent in food areas that it would be very difficult for a respected store to do this), is the op going to apologise to the store and offer compo himself if as I think, he is wrong?

Hmm... Somehow I doubt it.

Melendez

This post has been deleted.

rubadub

Melendez wrote: »

This post has been deleted.

People are asking for confirmation of what it looked like to try and see if it really was undercooked or what people commonly mistakenly consider undercooked. People are aware that ignorance is rife about the subject.

One poster no longer buys cooked chicken as its overdone. I would have the same worry about the outcome of this. Is the supermarket going to increase cooking times resulting in overcooked chicken. I know in tesco they are all on timers when cooking.

http://www.thermoworks.com/blog/2012/02/bloody_chicken/

Is blood an indication that your chicken’s been undercooked?

If you’ve ever been on the receiving end of a crispy chicken leg whose insides look like a bloody mess, there’s no need to throw out the entire batch. As long as the bird was brought to an internal temperature of 165°F (73°C) for at least 15 seconds, it’s safe to eat.

The USDA stands by their recommended temperatures for safe cooking. There isn’t a spore, bacteria or blood cell yet (known to cause food borne illness) that has adapted itself to withstand temperatures in excess of 165°F. Yet, even with safety standards that are backed by science, chefs from far and wide continue to cook their chickens to death for fear that they might be underdone. No doubt, a bloody center is unnerving, but does it really mean your bird’s not cooked?

According to a study conducted by Iowa State University, today’s marketed chickens are considerably younger and far more tender than they were years ago. Their bones have not yet matured and are still somewhat soft and porous. As the internal temperature of the bird heats up, marrow can – and quite often does – seep through the soft bone into the surrounding meat. The result is bloody and/or red meat.

When a young chicken is deep chilled, ice crystals form inside the bone. They expand and force the heme out of the marrow through the soft, porous bones. During the cooking process, the tissue will darken in color. Although the appearance can be off-putting, the meat is not harmed when this happens.

To combat this occurrence, restauranteurs are being forced to sell over cooked chicken to address the red blood color in the meat and around the bones. As a result, chicken is often dry, unappealing and tasteless. By and large, consumers are being duped into believing that bloody chicken is dangerous.

Dr. O. Peter Snyder, Jr., Ph.D. of the Hospitality Institue of Technology and Management says, “If consumers were taught to eat safely prepared, bloody chicken, as they want to do with beef, they would be able to enjoy juicier chicken.” The trick is to learn how to prepare safe-to-eat chicken and get over our fear of a little blood in our birds.

An accurate thermometer will do more to put your mind at ease than anything you read in a book or see on TV. A probe inserted into the center of a chicken breast, leg or thigh will tell you all you need to know about whether or not your bird is cooked. Chicken brought to an internal temperature of 165°F will have been sufficiently cleansed of bacteria and will be ready to eat – regardless of its color or trace amounts of hemoglobin.

While a majority of us like our beverages cold and our meat bloody, we’ve become highly suspect of moist chicken. Protect yourself against bacteria (like salmonella and E. coli) by following safe food handling procedures and using the most accurate temperature instruments you can find.

Melendez

This post has been deleted.

the groutch

todolist wrote: »

I'm amazed how many people think all I should get is a refund.Probably an Irish thing.Customer satisfaction isn't a priority here.I got a refund,an apology and a 25 euro voucher.A small price to pay for keeping a customer who spends 10 thousand a year with them.

€25 too much imo

FWVT

So, I'll ask the op again; did the store agree that it was uncooked or not?

Melendez

This post has been deleted.

FWVT

Melendez wrote: »

The situation is resolved. Will knowing the answer to this make your life any better?

I would just like to know if there are stores selling uncooked chicken. So yes, it would.

Melendez

This post has been deleted.

dudara

Off topic posts deleted ...again. The previous mod warning still stands posters.

dudara

FWVT

Melendez wrote: »

Sorry to disappoint you FWVT, but whatever about this case, some supermarket, somewhere in Ireland, this year, will sell a cooked chicken that is undercooked. People make mistakes,

And we still don't know if a mistake was made in this case. The op has vanished without answering the question. That would hint that maybe it actually was cooked after all.

dudara

FWVT wrote: »

And we still don't know if a mistake was made in this case. The op has vanished without answering the question. That would hint that maybe it actually was cooked after all.

I think it would be highly unlikely that the shop would admit anything, as that would only leave them further liable. So I would read literally zero in that. It's more likely that the OP has vanished due to the unsympathetic posting here.

The only way to know if the chicken posed a true danger would have been to involve the FSAI/HSE.

dudara

Posters - we are not going to discuss the food safety aspects here any further as we are not qualified professionals.

dudara

newmug

Melendez wrote: »

This post has been deleted.

Its not about whether the customer was right or wrong about the chicken being undercooked. Its their inflated sense of entitlement thats p1ssing people off. Apology for a raw chicken? Thats like asking the weather girl for an apology when it rains. Some birds will have denser meat than others, and not cook as thoroughly, maybe 1 in every 1000. Why should the supermarket pay this woman because of that?

delahuntv

Melendez wrote: »

This post has been deleted.

Why is there no point intell the OP that he/she is wrong when the evidence they have given shows that they have jumped to conclusion that is very likely to be wrong, and thus falsely accusing a good business of bad practice.

I think it was extremely important to show the OP that they need to find out by a trusted source if they were correct and not just assuming somethign due to what seems like boine marrow huices showing (note how the OP said it was uncooked due to blood - raw chicken doesn't have blood).

Absolutley no point whatsoever in goving advice on something that seems to be totally incorrect - that is a ridiculous suggestion.

Note how the OP has yet to say whether it was conformed as undercooked! - The OP's silence, woulkd suggest that it was NOT undercooked. Luckily the P did not name the place, as such defanmation would have potentially been very costly.

Melendez wrote: »

This post has been deleted.

I'd actually disagree - the food safety standards in Ireland are so strict and reporting and monitoring of temperatures at many points in the cycle of cooked food, that to sell a undercooked chicken would require several failings of procedure especially in a supermarket.

I'm in the food business in a very small way and even though I don't cook anything, the temperature records and procedures are extremely strict and they get inspected with no advance notice given.

pleasant Co.

delahuntv wrote: »

The OP's silence, woulkd suggest that it was NOT undercooked.

The "OP's silence" could, of course, mean many things - one of which reasonably could be that they simply have better things to be doing now that the matter has been resolved to their satisfaction, or maybe they don't and simply couldn't be bothered responding, and who'd blame them as this is a particularly hostile thread with many experts selfishly fabricating scenarios.

FWVT

pleasant Co. wrote: »

The "OP's silence" could, of course, mean many things - one of which reasonably could be that they simply have better things to be doing now that the matter has been resolved to their satisfaction, or maybe they don't and simply couldn't be bothered responding, and who'd blame them as this is a particularly hostile thread with many experts selfishly fabricating scenarios.

I'm just asking if it was confirmed cooked or not, that's all. I fabricated nothing. If the op confirms one way or the other then we can close the thread and that'll be that. He/she was quick to come on here accusing of uncooked meat so should also be as quick to confirm if he/she was right.

P. Breathnach

It isn't the custom here - nor should it be - to put posters on trial.

Senna

Expecting compensation is ridiculous, I would see the €25 as a gesture to apologies for having to make a trip back in to the shop with the chicken and that's fair enough and probably good business sense.

dudara

FWVT wrote: »

I'm just asking if it was confirmed cooked or not, that's all. I fabricated nothing. If the op confirms one way or the other then we can close the thread and that'll be that. He/she was quick to come on here accusing of uncooked meat so should also be as quick to confirm if he/she was right.

The OP does not have to do anything, it is their thread and they are under ZERO obligation to come back here. Please leave the moderating to the moderators.

This forum is here to help people with Consumer Issues, not put them under a spotlight of accusation. The attitude in several posts in this thread is hostile and off-putting and I would not personally blame the OP from returning.

Thread closed as posters have repeatedly shown they are incapable of posting to the standard required here.

dudara