Cancelling Ryanair flight due to death

mjp

Looking to cancel a ryanair flight for parents for next due to death of uncle. From reading it looks like it's copy of death certificate they need. Does anyone know if it's a difficult and timely process and how long it roughly takes to get claim processed?

Grab All Association

Condolences to you and your family.

66dunaras

Sorry to hear about your uncle OP. About two years ago we had to apply for the same - had a refund from Ryanair within a week or two

Atlantic Dawn

Sorry to hear of your loss. Im not sure exactly but for previous flights that I have cancelled and rebooked due to flight time alteration issues on their end it has been less than 7 days for them to put the money back on my credit card.

https://www.ryanair.com/ie/questions/one-of-my-family-members-has-died-and-i-dont-want-to-travel/

macker20493

Happened myself in April, I took a snippet from rip.ie and they gave a refund. as far as I can remember it has to be within 28 days of travelling? well let me know how u get on! Thoughts are with you and your family OP.

mjp

Was in touch with ryanair and to my surprise I managed get flights changed to 2 weeks time with no additional charge for changing flights. Only paid a small difference between flight costs. Was 7 family members in total and got sorted very quickly by their customer service team.

Must be a change in policy on their side as wasn't expecting to get much joy off them

macker20493

Same as myself, I done everything through Web chat with a very helpful lad was quite surprised given the reputation they have.

finbarrk

Good to hear that about Ryanair. They have really turned their policies around.