Office open 9:30-4pm... Revenue.ie

Xcellor

Just thought I have a few minutes to spare to sort out a tax query. Phone their number and find out their office hours are Monday - Friday 9:30-4pm.

Bit ridiculous tbh...

suicide_circus

Public service administration - working hard for their money, so hard for their money.

Dr. Mantis Toboggan

Xcellor wrote: »

Just thought I have a few minutes to spare to sort out a tax query. Phone their number and find out their office hours are Monday - Friday 9:30-4pm.

Bit ridiculous tbh...

I'm incredibly outraged.

Mint Aero

Absolute joke, they wouldn't know a days work if it hit them in the face.

Ush1

Computer says no.

ohnonotgmail

Xcellor wrote: »

Just thought I have a few minutes to spare to sort out a tax query. Phone their number and find out their office hours are Monday - Friday 9:30-4pm.

Bit ridiculous tbh...

those are the hours the office is open to the public. not the hours the office is open.

Xcellor

Just really pisses me off. They don't open early i.e. 8am to accomodate and don't close late to accomodate their customers...

I doubt there is even one call centre anywhere in the private sector that opens at 9:30 and closes at 4:00!

Ush1

ohnonotgmail wrote: »

those are the hours the office is open to the public. not the hours the office is open.

Should probably be open longer shouldn't they?

suicide_circus

ohnonotgmail wrote: »

those are the hours the office is open to the public. not the hours the office is open.

Yeah their probably slaving away til 5pm on the dot

Duckworth_Luas

They are just the public opening hours.

From 9.00 to 9:30 and from 4:00 to 5:30 staff are present but don't deal with the public so they can do admin work, as well as polish their jewel encrusted crowns and tiaras.

ohnonotgmail

Ush1 wrote: »

Should probably be open longer shouldn't they?

should they?

RDM_83 again

Revenue are one of the few branches of the irish civil service that actually appear functional, try dealing with Welfare!
That said they could open for saturday mornings

Ush1

ohnonotgmail wrote: »

should they?

I would have thought so. I can't think of any other call centres who's hours are open 9.30am till 4pm.

SEPT 23 1989

I would prefer if they never opened at all

Larbre34

Duckworth_Luas wrote: »

They are just the public opening hours.

From 9.00 to 9:30 and from 4:00 to 5:30 staff are present but don't deal with the public so they can do admin work, as well as polish their jewel encrusted crowns and tiaras.

This.

Outside those hours they are trying to figure out the illegible, coffee stained, dog chewed mess submitted as correspondence by their customers.

ColeTrain

They're probably busy searching for crates of wrongly labelled garlic etc etc

awec

Many public sector offices should operate shifts instead of 9-5. They should also be available on weekends or at least Saturdays.

Phone lines for Revenue (and other services) really should be available 8am to 8pm Monday - Friday, and for a shorter period over the weekend.

Xcellor

Ush1 wrote: »

I would have thought so. I can't think of any other call centres who's hours are open 9.30am till 4pm.

Agreed.

It's a call centre for dealing with the public not another public body... The public generally work jobs that start at 9am and finish at 6pm. It would be nice if a call centre servicing the same public stayed open until hmmm well at least 5:30 or started working at hmmm 8:30.

Turtwig

Mint Aero wrote: »

Absolute joke, they wouldn't know a days work if it hit them in the face.

How do you know how hard they actually work?

hfallada

Revenue expenditure is only 0.75% of what it collects in tax Revenue. If you want a better service, it will cost money. Nearly everything question is available on the Revenue website. There isnt a single question I have had, that I could solve through ROS or their FAQs.

Mr. Incognito

I was at the annual tax conference this weekend,

The overwhelming response from Members was dissatisfaction with Revenue Phone Lines and Technical Queries.

Some sections do not open in the evenings. Stamp duty for example.

Also, you cannot get through before 9.30. Between 11-11.30 (Tea Break) Between 12.30 and 2.15 (Lunch) and after 3.30 most days.

Revenue, I can speak from experience are not easy to talk to, at all.

And even when you get through its not possible to get anything other than very vey basic information as they simply do not have any expertise.

If you want expertise you have to email by secure mail, in the prescribed form, in the prescribed manner and expect a response in months rather than weeks

LDN_Irish

RDM_83 again wrote: »

Revenue are one of the few branches of the irish civil service that actually appear functional, try dealing with Welfare!
That said they could open for saturday mornings

This is true. Them and the motor tax office are the only sections where I've been treated like a human by the public sector.

The Backwards Man

I've always had a very satisfactory experience when dealing with Revenue, always helpful. patient and courteous, no matter whether it was me owing them or them owing me. Of all the public service intstitutions, I've found them to be the best by a country mile.

somesoldiers

The mrs got made redundant last year and I thought I'd have to fight tooth and nail to get her credits transferred over to me but low and behold they were reflect in my next months pay.
LPT I recently had issues with as I wanted to sell my house 2 brackets above what I had declared and they sent me out a clearance form with no issues.

well done revenue

the groutch

sure it's 1/2 an hour longer than the banks open :rolleyes:

KomradeBishop

Ha - wonder how many of the posters complaining about this, would be complaining about "mah tax dollars euros" if Revenue were paid to stay open longer.

awec

KomradeBishop wrote: »

Ha - wonder how many of the posters complaining about this, would be complaining about "mah tax dollars euros" if Revenue were paid to stay open longer.

Might not need more staff, just need the current ones working more appropriate hours.

Though it is the public sector so they'll have to hire another pointless 50 middle managers to watch over that extra few hours of open phone lines.

Morini

hfallada wrote: »

There isnt a single question I have had, that I could solve through ROS or their FAQs.

I've encountered two recently: You can't update you address online, and you can't gain access to the LPT online section once you have moved home.

skittles8710

Pretty sure they close for lunch too?

Precious flower

Hah, try the bank where I'm from that doesn't open until 10:30 or sometimes even 11 o'clock! They really no longer what human beings in banks.

renegademaster

Xcellor wrote: »

Just thought I have a few minutes to spare to sort out a tax query. Phone their number and find out their office hours are Monday - Friday 9:30-4pm.

Bit ridiculous tbh...

Their offices close around 1pm in Galway ffs!!

KomradeBishop

awec wrote: »

Might not need more staff, just need the current ones working more appropriate hours.

Though it is the public sector so they'll have to hire another pointless 50 middle managers to watch over that extra few hours of open phone lines.

Yea unsurprising that this is taken as a pretext to bash public sector workers - even when nobody mentioned extra staff :rolleyes:

Lisa2011

skittles8710 wrote: »

Pretty sure they close for lunch too?

I don't believe they close for lunch.I worked In Revenue as a TCO and I heard the LPT helpline is open through lunch so I assume all other departments are the same.

For Forks Sake

LDN_Irish wrote: »

This is true. Them and the motor tax office are the only sections where I've been treated like a human by the public sector.

Revenue I've found to be very efficient.

Motor tax offices (obviously varies by LA) I've found to be staffed by people whose main aim is to avoid doing any work whatsoever and tend to view the public as a massive inconvenience.

Also, this: http://www.boards.ie/vbulletin/showpost.php?p=85669727&postcount=6

bodhrandude

Its even less hours in the Galway Revenue its open from 9.30 to 1 pm.

markpb

Lisa2011 wrote: »

I don't believe they close for lunch.I worked In Revenue as a TCO and I heard the LPT helpline is open through lunch so I assume all other departments are the same.

It is open at lunch but/because it's not operated by Revenue Abtran in Cork do that for them.

The helpline service, which is provided in both the English and Irish languages, normally operates on a 9am-5pm Monday to Friday cycle, but during peak filing periods is extended to an 8am-8pm cycle and can include Saturday when required.

http://www.irishexaminer.com/business/abtran-paid-36m-for-property-tax-calls-265032.html

Fentdog84

My local revenue office closes at 1 every day. I recently registered as self employed and had to queue well over an hour so I could register to give them 25-50% of my future earnings, which i am safe in the knowledge will be blown on inept politician's salaries and basket case quangos.

Cienciano

They should close it and outsource it to a call centre in india like an efficient private company. See how many people are begging for the old service back after a month

DarkJager

I called the PAYE line a few weeks ago and got a message saying "due to the high volume of calls, our office will close at 1pm today". Literally made this face - - after it hung up.

dmc17

suicide_circus wrote: »

Yeah their probably slaving away til 5pm on the dot

Nah, they just shut the doors and hide out in the canteen until 5.

Thatllteachya

RDM_83 again wrote: »

Revenue are one of the few branches of the irish civil service that actually appear functional, try dealing with Welfare!
That said they could open for saturday mornings

Taking money = Fast and efficient.
Giving money = Long and drawn out along with the biggest assholes for staff.

Super-Rush

Mr. Incognito wrote: »

I was at the annual tax conference this weekend,

Worst weekend ever.

myshirt

Unofficially, there is a policy to not answer the phones in the afternoon in Revenue.

My friend works in tax. He has the direct lines to many officials now, but when he didn't he had to ring in day in day out like you and I. Anyone who knows what I am on about will know what an experience that is. At the weekends I used to ring him and play their hold music down the line to him.

myshirt

Welfare are a complete different story.
Let's just say I find it easier to get in contact with my grandmother than get in contact with welfare. Not so bad you might say, until you find out my grandmother has been dead 5 years.

Call Me Jimmy

Recalibrating Focus of Hate... COMPLETE

stateofflux

bodhrandude wrote: »

Its even less hours in the Galway Revenue its open from 9.30 to 1 pm.

They are doing their admin work after 1pm, into the late late evening and beyond

Massimo Cassagrande

stateofflux wrote: »

They are doing their admin work after 1pm, into the late late evening and beyond

No problem calling to your door at 7.30pm if your VAT return is a week late though.

JohnMearsheimer

Thatllteachya wrote: »

Taking money = Fast and efficient.
Giving money = Long and drawn out along with the biggest assholes for staff.

I applied for a P21 last Tuesday. The money was in my account on Friday. I've always found Revenue grand to deal with.

LeopoldIII

Mr. Incognito wrote: »

I was at the annual tax conference this weekend,

The overwhelming response from Members was dissatisfaction with Revenue Phone Lines and Technical Queries.

Some sections do not open in the evenings. Stamp duty for example.

Also, you cannot get through before 9.30. Between 11-11.30 (Tea Break) Between 12.30 and 2.15 (Lunch) and after 3.30 most days.

Revenue, I can speak from experience are not easy to talk to, at all.

And even when you get through its not possible to get anything other than very vey basic information as they simply do not have any expertise.

If you want expertise you have to email by secure mail, in the prescribed form, in the prescribed manner and expect a response in months rather than weeks

I just googled "annual tax conference". According to what I found the conference was run by the Irish Tax Institute, who say on their website "Our members provide tax expertise to thousands of businesses, multinationals and individuals in Ireland and internationally." Why would experts want to phone Revenue looking for expertise. Do they tell their clients that they have to phone Revenue to find it. I would have thought that tax experts would be delighted if Revenue couldn't be contacted, more work/money for them.

myshirt

Leopold... revenue do not give tax advice or do tax consulting for you...

LeopoldIII

myshirt wrote: »

Leopold... revenue do not give tax advice or do tax consulting for you...

my shirt,

Thank you. I never thought that they did. I apologise if my post gave that impression.