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Lost parcel motel package

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  • 25-03-2015 11:53am
    #1
    copper beauty
    Registered Users Posts: 6 ✭


    I put my parcel in the Carrigaline Parcel Motel, Cork on the 11th of March - now it's the 25th. My package was full of beauty products and clothes to be returned to the UK QVC for refund. Worth £300 if not more. Wrapped in QVC wrapping. As of yet they cannot find, they are looking at cctv at the moment. I never realized that my package is only cover for €100. At the moment it's costing me €17 and £300. They are telling me it got to Dublin Depot and they have no idea where it is.

    Good news Parcel Motel have found my package in the UK. They claim I had the wrong or old delivery number printed on it??? They have now released it. Thank god


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    #2
    dobsdave
    Closed Accounts Posts: 1,814 ✭✭✭dobsdave


    copper beauty wrote: »
    I put my parcel in the Carrigaline Parcel Motel, Cork on the 11th of March - now it's the 25th. My package was full of beauty products and clothes to be returned to the UK QVC for refund. Worth £300 if not more. Wrapped in QVC wrapping. As of yet they cannot find, they are looking at cctv at the moment. I never realized that my package is only cover for €100. At the moment it's costing me €17 and £300. They are telling me it got to Dublin Depot and they have no idea where it is.

    What is your question?


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    #3
    Kevin McCloud
    Banned (with Prison Access) Posts: 1,797 ✭✭✭Kevin McCloud


    dobsdave wrote: »
    What is your question?

    Isnt if fairly obvious.


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    #4
    ABajaninCork
    Closed Accounts Posts: 8,411 ✭✭✭ABajaninCork


    I presume you're asking what you can do if PM have indeed lost the parcel. Unless you took out extra cover, I'm afraid PM's liability is only E100.

    I think you should make a formal complaint in writing to PM. Their address can be found on their home page.


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    #5
    copper beauty
    Registered Users Posts: 6 ✭copper beauty


    copper beauty wrote: »
    I put my parcel in the Carrigaline Parcel Motel, Cork on the 11th of March - now it's the 25th. My package was full of beauty products and clothes to be returned to the UK QVC for refund. Worth £300 if not more. Wrapped in QVC wrapping. As of yet they cannot find, they are looking at cctv at the moment. I never realized that my package is only cover for €100. At the moment it's costing me €17 and £300. They are telling me it got to Dublin Depot and they have no idea where it is.

    Parcel motel just contacted me and claimed I put an old parcel mobile delivery number on?? It's in the UK and they have put new number and and it has been released. Good news - i dont know how I could have put wrong number on??


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    #6
    ABajaninCork
    Closed Accounts Posts: 8,411 ✭✭✭ABajaninCork


    Lesson to be learned here. If you're receiving or sending high value items (>E100), then you should take out the extra liability insurance.


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    #7
    dobsdave
    Closed Accounts Posts: 1,814 ✭✭✭dobsdave


    copper beauty wrote: »
    Parcel motel just contacted me and claimed I put an old parcel mobile delivery number on?? It's in the UK and they have put new number and and it has been released. Good news - i dont know how I could have put wrong number on??

    Maybe they just saw the code that was on it from when you received it?


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    #8
    copper beauty
    Registered Users Posts: 6 ✭copper beauty


    ABajaninCork wrote: »
    I presume you're asking what you can do if PM have indeed lost the parcel. Unless you took out extra cover, I'm afraid PM's liability is only E100.

    I think you should make a formal complaint in writing to PM. Their address can be found on their home page.



    Good news 2 week later. They have found it in the UK Depot. They claim I had an old printed delivery number on it??? Thank God - Thanks for reply. qvc told me they can claim from them for replacement or refund of all products if not found as parcel motel. Good to know


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