Hardwareversand review

colmdeed

hi everyone, i just want to eagerly talk about a company called hardwareversand that sells pc parts for gaming computers and office computers. Anyway last year at the beginning of January i wanted to build a gaming pc so i looked around for some sites that sell parts for a computer. After a few attempts i came across a site called hardwareversand.de and looked on their site and i was surprised by the cheap parts they had to offer, so with the money i had in the bank i didn't need to save anymore for the parts i had in mind for komplett.ie I saw hardwareversand had a award winner or some crap at the bottom for being the best and cheapest. I went ahead and bought all their components to make a gaming PC and a week later i was surprised it all came in 2 separate boxes. With joy i made it up and the next day i was gaming. 2 months later my PC started crashing and i thought OH i am using to many applications at the same time, i restarted my PC and tried cleaning files up and use 1 application at a time, more problems were caused during the weeks ahead with crashing after an hour of gaming. During playing games on steam they all started to crash / the games i played were older games like serious sam and killing floor.i decided to play bf4 and all of a sudden the screen turned black and my PC shut down. I bought a cpu cooler called hyper 212 from komplett.ie and placed it were the stock cooler was. My PC was working fine again 1 month later my PC shut off completely and i couldn't turn it on. I emailed hardwareversand everyday to get a reply and nothing was said. My computer technician said it was a faulty graphics card. I got a reply finally by the company and they said send it back so i did paying nearly 10 euro to send back to Germany which was last September. I was still waiting for my graphics card to return on OCT, NOV, DECEMBER/ i send an email trying to figure out why i should wait for a graphics card that long, they replied and tried selling me a new graphics card for 200 euro. I was getting sick of there bull**** and 2 months later February 2015 it finally came, i was happy and started it up and 2 hours later my pc shut down again and it was the same graphics card i send back. Anyone reading, try to avoid hardwareversand, they tell you lies and cons and the post over there is ****ing terrible. Waste of ****ing money and time. I deleted my account with them and sent them a big FU to there email. For god sake i should of got my parts from komplett.ie i now have a better graphic card i bought from them and everything is fine apart from everything else in my case that is from that ignorant asshole company. AVOID HARDWAREVERSAND . Go with a computer company from your own country, things will be more easily sorted for you if you find a faulty part. Thank you for reading. Good luck

Shiminay

tl;dr for those of us who like paragraphs:

Amateur builds PC, quite likely doesn't seat stock cooler properly (I've done it myself, it's an easy thing to get wrong) and runs into what we do acknowledge as being poor after-sales from HWVS with a hardware failure on the graphics card.

We've been talking about and buying from HWVS for years over here.

Meanwhile, Komplett will "lose" your data in a systems upgrade and are Norwegian, not Irish.

Glebee

Used hardwareversand.de for my currrent PC but got them to build it. No complaints, everything still running smooth after nearly 2 years, still running all current games at almost top spec. (Christ is it that long, must be due an upgrade:))

the_syco

colmdeed wrote: »

2 months later my PC started crashing and i thought OH i am using to many applications at the same time, i restarted my PC and tried cleaning files up and use 1 application at a time, more problems were caused during the weeks ahead with crashing after an hour of gaming.

Did you run any hardware testing programs, and did you reseat any parts?

Also, +1 to everything Shiminay said.

Serephucus

Shiminay wrote: »

tl;dr for those of us who like paragraphs:

Many thanks! That being the first thing I see after getting home from work, and I can't help rage a bit at wall of text.

Dayum

Bought from Hardwareversand 5 years ago. Still going strong. Looking to upgrade before Battlefront in November.

ED E

What is it 6....or 7 builds now. All going strong.


Learn2BuildAPC OP. Maybe you should buy dell next time....

pleasant Co.

Haven't bought from hardwareversand, but customer support goes a long way with me, during my research it seemed like these guys barely register on that front. They are definitely not the right choice for everyone, but if you never run into a problem then, as the idiom goes, ignorance is bliss.

evo2000

colmdeed wrote: »

hi everyone, i just want to eagerly talk about a company called hardwareversand that sells pc parts for gaming computers and office computers. Anyway last year at the beginning of January i wanted to build a gaming pc so i looked around for some sites that sell parts for a computer. After a few attempts i came across a site called hardwareversand.de and looked on their site and i was surprised by the cheap parts they had to offer, so with the money i had in the bank i didn't need to save anymore for the parts i had in mind for komplett.ie I saw hardwareversand had a award winner or some crap at the bottom for being the best and cheapest. I went ahead and bought all their components to make a gaming PC and a week later i was surprised it all came in 2 separate boxes. With joy i made it up and the next day i was gaming. 2 months later my PC started crashing and i thought OH i am using to many applications at the same time, i restarted my PC and tried cleaning files up and use 1 application at a time, more problems were caused during the weeks ahead with crashing after an hour of gaming. During playing games on steam they all started to crash / the games i played were older games like serious sam and killing floor.i decided to play bf4 and all of a sudden the screen turned black and my PC shut down. I bought a cpu cooler called hyper 212 from komplett.ie and placed it were the stock cooler was. My PC was working fine again 1 month later my PC shut off completely and i couldn't turn it on. I emailed hardwareversand everyday to get a reply and nothing was said. My computer technician said it was a faulty graphics card. I got a reply finally by the company and they said send it back so i did paying nearly 10 euro to send back to Germany which was last September. I was still waiting for my graphics card to return on OCT, NOV, DECEMBER/ i send an email trying to figure out why i should wait for a graphics card that long, they replied and tried selling me a new graphics card for 200 euro. I was getting sick of there bull**** and 2 months later February 2015 it finally came, i was happy and started it up and 2 hours later my pc shut down again and it was the same graphics card i send back. Anyone reading, try to avoid hardwareversand, they tell you lies and cons and the post over there is ****ing terrible. Waste of ****ing money and time. I deleted my account with them and sent them a big FU to there email. For god sake i should of got my parts from komplett.ie i now have a better graphic card i bought from them and everything is fine apart from everything else in my case that is from that ignorant asshole company. AVOID HARDWAREVERSAND . Go with a computer company from your own country, things will be more easily sorted for you if you find a faulty part. Thank you for reading. Good luck

Spent almost 2k on my pc got it really quick in perfect nick all id to do was reinstall english version of windows havent had a problem, had to send back a ssd as it was the wrong size they sent me the correct one a week later,

No issue at all great company good service,

VinLieger

2 builds with hardwareversand and no issues, yes their CS isn't fantastic but you need to be aware of that going in and ask yourself the question why are they cheaper than everywhere else? One reason is they don't do good CS, especially for Non German speakers.

Myself I did have a small issue with my first order, the motherboard I ordered wasn't available so after a week of back and forth I just bought the motherboard somewhere else and had that cash refunded. It wouldn't describe it as being handled smoothly but it all got worked out in the end. However I was fully aware when buying from them that this was a possibility.

It really sounds like OP didn't do their due diligence in researching and just saw cheaper prices. Also like others have said they did zero hardware checks themselves so there's no full picture here

the_syco

I find if you converse with the German company in German, you get a better repsonse. I'm thinking maybe the OP conversed with the German company in english?

colmdeed wrote: »

I emailed hardwareversand everyday to get a reply and nothing was said

Oh, and daily wall of text in non-local language to tech desk = welcome to the spam list.

.G.

the_syco wrote:

Oh, and daily wall of text in non-local language to tech desk = welcome to the spam list.

Good point that. If the op emailed them the same way they posted here I'm not surprised they ignored his emails. Probably couldn't make head nor tail of them.

the_syco

superg wrote: »

Good point that. If the op emailed them the same way they posted here I'm not surprised they ignored his emails. Probably couldn't make head nor tail of them.

Mate had a problem with them. He found someone in work that spoke German, and bribed them to speak to HWV on their behalf. Have had problems with foreign companies, and have written their language first, english second. Sometimes they respond in english, sometimes not, but it's always better to assume they don't speak english, because not everyone speaks english.

jayo26

Hope I'm allowed say this but this post and another similar to it looks suspect. So two accounts post complaints about same company the day the accounts were set up with just one post on each account.... The amount of times this one mentioned an alternative company rings bells...

BunkMoreland

How are packages delivered these days? Last time I ordered I recall it came through An Post, and was originally with DHL.

Ordered parts a few days ago and can see in my account it's with UPS this time. I hope that I don't have to deal with a fecking courier. An Post is the handiest, they know where the house is, attempt to deliver, leave a notice, I go up the road and collect from post centre at my convenience.

Solitaire

jayo26 wrote: »

Hope I'm allowed say this but this post and another similar to it looks suspect. So two accounts post complaints about same company the day the accounts were set up with just one post on each account.... The amount of times this one mentioned an alternative company rings bells...

Indeed. The irony of the situation is that this thread that was meant to bash HWVS has pretty much turned into free advertising for them, and many of the salient points are clearly (and legibly) outlined in the second post so you don't have far to get into the issue.

And no, HWVS are not perfect. They're good but they have their own flaws and issues like any other etailer. Some of these points may impact some potential customers more than others and its good for them to know the issues ahead of time and decide for themselves whether HWVS is the etailer for the job. Many posts here stand testimony to the fact that overall they remain well ahead of the crowd - so long as you know what you're getting into.

And my own two cents? Its been a good long while since I purchased from them but I did receive timely English correspondence from them. I like to think that initially starting the conversation in German swung things in my favour, even if my mutilation of the German language probably reduced them to tears (of laughter)

EoinHef

@bunkmoreland

Yeah usually UPS,if you miss the first delivery you can ring and ask when its rescheduled for and can plan appropriately.

jayo26

Solitaire wrote: »

Indeed. The irony of the situation is that this thread that was meant to bash HWVS has pretty much turned into free advertising for them, and many of the salient points are clearly (and legibly) outlined in the second post so you don't have far to get into the issue.

And no, HWVS are not perfect. They're good but they have their own flaws and issues like any other etailer. Some of these points may impact some potential customers more than others and its good for them to know the issues ahead of time and decide for themselves whether HWVS is the etailer for the job. Many posts here stand testimony to the fact that overall they remain well ahead of the crowd - so long as you know what you're getting into.

And my own two cents? Its been a good long while since I purchased from them but I did receive timely English correspondence from them. I like to think that initially starting the conversation in German swung things in my favour, even if my mutilation of the German language probably reduced them to tears (of laughter)

I haven't used them yet but judging from the feedback from these forums I will be using them for my own big build. As far as flaws goes the so called Irish company has let me down alot of times with customers parts so no company is without its flaws.

iggyigauna89

Solitaire wrote: »

I like to think that initially starting the conversation in German swung things in my favour

Second this, on an order I made for my brother in law there was an issue with the mousepad that was holding up the entire order.

One quick call and a "Guten Tag, sprechen sie englisch bitte" and it was all sorted after a few minutes.

I'll have no hesitation using them again when it comes time to upgrade.

SoftMicro

I bought a build from them around 4 years ago. Worked a dream for a few days then died. Faulty ssd so i emailed them and no reply. I got a replacement from a different company.

Not sure they would be top of my places to shop for all parts again but I certainly would recommend them to anyone doing a build themselves. Bit of a contradiction there...i know.

Maybe don't put all your eggs in one basket but can't ignore so many people have bought from them with no problems.

I chalk it down as every company has a bad day so no bad feelings towards them.

dannyd20

I have ordered at least 30 components for multiple builds over the last 5 years from HWVS - with no problems whatsoever. Granted I've never experienced their after sales service but I've never had to. Will be ordering from them again in future.

Have also previously ordered parts from komplett, dabs, scan, ocuk, etc ... all without any issues - them's the breaks OP.

dreamers75

Used 5 times on 3 of my pcs and 2 others that I made for someone. Still dont like the banking part but I get over it, when building current PC I had an issue with wrong card being added to cart, i picked the 290X OC but it added a different card on the very last screen. Not really an issue as I didnt pay but they sorted it and the right card came.

Only issue I would have is the bank part, would think if you spent 5k with them they should let you use a CC or paypal.

Gbear

What are shipping costs like with HWVS?

I'm in the UK at the moment and with the current weakness of the Euro, I can probably save myself a fortune by getting the parts from Euro countries, but obviously, if the shipping is far more than a place like OCUK then it would eat into that saving.

miece16

Shipping is 11.99
For any size whether it's a gfx card or 50 different components

iggyigauna89

Gbear wrote: »

What are shipping costs like with HWVS?

I'm in the UK at the moment and with the current weakness of the Euro, I can probably save myself a fortune by getting the parts from Euro countries, but obviously, if the shipping is far more than a place like OCUK then it would eat into that saving.

Last time I checked the shipping cost to Ireland were €11/12.

game4it70

iggyigauna89 wrote: »

Last time I checked the shipping cost to Ireland were €11/12.

Yeah it was normally £11,I think for all sized deliveries.
Now if i try order say a small cable/item its still £11 but if i add 2 fans its £16.85 for delivery :mad:

colmdeed

I don't really want to thank you because you are being negative and ignorant, but you did manage to read my wall of text so fair enough. You were buying equipment from them for years, i didnt think anyone would find this company worth their while. Any way stock coolers heat up and make a loud jet engine sound, after market coolers are better.

colmdeed

Serephucus wrote: »

Many thanks! That being the first thing I see after getting home from work, and I can't help rage a bit at wall of text.

Drop your linning and quit your grinning. Then tell me how to edit my thread

colmdeed

Dayum wrote: »

Bought from Hardwareversand 5 years ago. Still going strong. Looking to upgrade before Battlefront in November.

Well you do that and best of luck

colmdeed

ED E wrote: »

What is it 6....or 7 builds now. All going strong.


Learn2BuildAPC OP. Maybe you should buy dell next time....[/QUOTE

I know how to built a pc, maybe you should try get out more

colmdeed

evo2000 wrote: »

Spent almost 2k on my pc got it really quick in perfect nick all id to do was reinstall english version of windows havent had a problem, had to send back a ssd as it was the wrong size they sent me the correct one a week later,

No issue at all great company good service,

Are you sure it wasn't a year later

colmdeed

superg wrote: »

Good point that. If the op emailed them the same way they posted here I'm not surprised they ignored his emails. Probably couldn't make head nor tail of them.

No the Germans replied to me backwards in a wall of text so i couldnt understand them

colmdeed

the_syco wrote: »

I find if you converse with the German company in German, you get a better repsonse. I'm thinking maybe the OP conversed with the German company in english?


Oh, and daily wall of text in non-local language to tech desk = welcome to the spam list.

Of course i done a hardware check boso. Stop spamming this page you idiot, if you dont like the way my grammer was put get off the net and find some one who cares.

colmdeed

jayo26 wrote: »

Hope I'm allowed say this but this post and another similar to it looks suspect. So two accounts post complaints about same company the day the accounts were set up with just one post on each account.... The amount of times this one mentioned an alternative company rings bells...

Well its not Deja vu, just trying to figure out how to use a site i never used in my life.

colmdeed

iggyigauna89 wrote: »

Second this, on an order I made for my brother in law there was an issue with the mousepad that was holding up the entire order.

One quick call and a "Guten Tag, sprechen sie englisch bitte" and it was all sorted after a few minutes.

I'll have no hesitation using them again when it comes time to upgrade.

I couldnt get Guten tag because they wouldnt pick up the phone

colmdeed

dannyd20 wrote: »

I have ordered at least 30 components for multiple builds over the last 5 years from HWVS - with no problems whatsoever. Granted I've never experienced their after sales service but I've never had to. Will be ordering from them again in future.

Have also previously ordered parts from komplett, dabs, scan, ocuk, etc ... all without any issues - them's the breaks OP.

Fair enough

jayo26

colmdeed wrote: »

Of course i done a hardware check boso. Stop spamming this page you idiot, if you dont like the way my grammer was put get off the net and find some one who cares.

He offered a suggestion as to why a German company might be slow at getting threw alot of English written e-mail he was not been smart with you one bit.
Your response on here just goes to show that you are a troll that created an account with one aim to start a thread about a company you have a grudge against.
You can reply to me in any way you would like as ill be un following your thread so I wont see it either way and don't care.

colmdeed

Gbear wrote: »

What are shipping costs like with HWVS?

I'm in the UK at the moment and with the current weakness of the Euro, I can probably save myself a fortune by getting the parts from Euro countries, but obviously, if the shipping is far more than a place like OCUK then it would eat into that saving.

Just forget about hwvs to save you trouble.

colmdeed

jayo26 wrote: »

He offered a suggestion as to why a German company might be slow at getting threw alot of English written e-mail he was not been smart with you one bit.
Your response on here just goes to show that you are a troll that created an account with one aim to start a thread about a company you have a grudge against.
You can reply to me in any way you would like as ill be un following your thread so I wont see it either way and don't care.

Then why did he say welcome to the spamming list. Ye of course, i went out of my way to get a dig at hwvs, they shouldnt of made me wait that long for a graphics card in the first place. I wouldnt of set up this account if they didnt send me a faulty graphics card TWICE. Ok i dont really want to troll i just want to warn people about this company.

the_syco

miece16 wrote: »

Shipping is 11.99
For any size whether it's a gfx card or 50 different components

Thought it was €30 (it has been a few years since i got stuff off them, though).

colmdeed wrote: »

Of course i done a hardware check boso. Stop spamming this page you idiot, if you dont like the way my grammer was put get off the net and find some one who cares.

Welcome to the forum. Learn to multi-quote.

colmdeed wrote: »

Then why did he say welcome to the spamming list.

If a tech company gets a wall of text in a foreign language repeatedly everyday, the email address will be added to a blacklist (referred to as the spam list in my post) this is to minimize the amount of unwanted email.

colmdeed wrote: »

My computer technician said it was a faulty graphics card. I got a reply finally by the company and they said send it back so i did paying nearly 10 euro to send back to Germany which was last September. I was still waiting for my graphics card to return on OCT, NOV, DECEMBER/ i send an email trying to figure out why i should wait for a graphics card that long, they replied and tried selling me a new graphics card for 200 euro. I was getting sick of there bull**** and 2 months later February 2015 it finally came, i was happy and started it up and 2 hours later my pc shut down again and it was the same graphics card i send back.

In reference to your original post, what test did your computer technician run on the card, and did you send this info to HWS? I ask as once HWS got the card, it would be then sent onwards to the original manufacture and tested by them before being sent back. It seems the manufacturer found the card not to be faulty, and thus sent it back.

What was the original order from HWS?

zarquon

colmdeed wrote: »

Just forget about hwvs to save you trouble.

Most in this forum including myself hwvs use them without trouble and find them much better than other vendors. Might i suggest that the problem may not be with the vendor but rather the purchaser in this case.

Solitaire

colm, please calm down before you say something we all regret. I'll put your insane flood of posts down to you not knowing how to multiquote, but repeatedly insulting another user (and then accusing them of spamming considering your posting style!) will not be tolerated any further.

Yes, people here have accused you of being a troll but to be fair you aren't exactly doing a great job of disproving their accusations. Calm down and respond to others' posts without becoming combative and they'll take you more seriously.

SterlingArcher

Solitaire wrote: »

colm, please calm down before you say something we all regret.

Something we all regret? I don't get it? His words like anthrax? People I know opinions insults hardly affect me let alone some stranger.

He used " boso", so I kinda like this jabroni.

I get it you feel hard done by. alot of people use hwvs here simply because of price. There is no blind loyalt. so you don't need to get annoyed at every other posters disagreeing with you.

Aside from the meh customer service (not helped by the language barrier) Fact is their prices are cheap. They have a success rate of about 90%. Pros outway the cons. Simples.

I doubt my words will be any comfort to you but there ya have it. My worthless opinions.

Awkward Customer

To add to Sterlings post. The fact is you could place an order with any company and have problems like you experienced with hardwareversand. In the past I've had problems with orders I've placed with dabs which took 2+ weeks to dispatch which really shouldnt have happened imo despite the parts being in stock and that communication was in English. I've also had orders with dabs, komplett, hardwareversand and others which went perfectly fine. Personally I just place the order with the cheapest site that I feel I can trust, problems can and do arise with any service but normally theres a low chance of one occurring and its not often you're unlucky enough to have to deal with customer service.

Vicxas

Awkward Customer wrote: »

To add to Sterlings post. The fact is you could place an order with any company and have problems like you experienced with hardwareversand. In the past I've had problems with orders I've placed with dabs which took 2+ weeks to dispatch which really shouldnt have happened imo despite the parts being in stock and that communication was in English. I've also had orders with dabs, komplett, hardwareversand and others which went perfectly fine. Personally I just place the order with the cheapest site that I feel I can trust, problems can and do arise with any service but normally theres a low chance of one occurring and its not often you're unlucky enough to have to deal with customer service.

I found Komplett to be a nightmare, so i guess its swings and roundabouts for some people.

I buy all my stuff from scan.co.uk and overclockers.co.uk and never had problems with them.

zarquon

Vicxas wrote: »

I found Komplett to be a nightmare, so i guess its swings and roundabouts for some people.

I buy all my stuff from scan.co.uk and overclockers.co.uk and never had problems with them.

+1, i've had a nightmare with komplett too. HWVS are not perfect but i found them to be better than komplett and dabs and much cheaper too.

I've had no problems with scan either but they are just too expensive now compared to HWVS.

Honestly the OP sounds like a teenager with poor communication skills and a bad atitude. It is highly likely that his communication with HWVS was in a similiar fashion to his posts here and i can't imagine them bending over backwards to help someone who does not speak their native language and communicates poorly with atitude in his own language. Probably issues were due to miscommunication. I've had one return with HWVS and whilst the communication was difficult, it was completed seemlessly. Of course it would have been easier if i had been dealing with an Irish/british vendor in terms of communication but there is no guarantee that the return would have been dealt with as effectively.

I would have no hesitation in recommending HWVS

pleasant Co.

What i've found, generally, is that all too often people are willing to go out on a limb for a company without ever having dealt with their customer services side. It's something I find rather bizarre. When you are buying, the bare minimum the company you are buying from can do is deliver the goods - it's not something that should be praised as that's setting a really low bar.

dreamers75

pleasant Co. wrote: »

What i've found, generally, is that all too often people are willing to go out on a limb for a company without ever having dealt with their customer services side. It's something I find rather bizarre. When you are buying, the bare minimum the company you are buying from can do is deliver the goods - it's not something that should be praised as that's setting a really low bar.

I agree you buy something it should be delivered, its their job.

But in reality when dealing with PC parts which we all know can be sketchy as they sometimes just dont work. If i was HWS I would assume we did our job in delivering said part. I would then help within my remit if there was an issue.

I have never came across a company that was good at customer service in regards to issues as they are setup to not have issues. It doesnt make sense for any company to have dedicated issue teams it means they are failing at the above which is selling an item and delivering it.

papu

pleasant Co. wrote: »

What i've found, generally, is that all too often people are willing to go out on a limb for a company without ever having dealt with their customer services side. It's something I find rather bizarre. When you are buying, the bare minimum the company you are buying from can do is deliver the goods - it's not something that should be praised as that's setting a really low bar.

I've dealt with their CS a few times back in the day , once for sending back a Graphics card and once for sending back a hard drive.

From memory HWS will bear the cost of returning the item.

I've ordered 4 or 5 Builds from them, a laptop and a Television, never any problem.

zarquon

papu wrote: »

From memory HWS will bear the cost of returning the item.

Correct, they have prepaid UPS labels that can be generated from the website. Simply slap the label on the package and organise a quick collection on the UPS website at your convenience.

Did it once with a monitor and it was no hassle at all.

Kilgore__Trout

Recently bought from Hardwareversand for the first time. In terms of pricing, they're hard to beat. The 24" Samsung monitor I got was between 30 - 50 euro cheaper with them than their competitors. (Yeah, it was new).

One thing to be careful of is "Sale" items. For the most part, they aren't actually on sale, but are returns/refurbs offered at a slightly lower price. This is noted on the item's page (albeit in German, so it didn't register with me). Ended up returning the graphics card for a new one. €30 euro off a €270 card didn't seem worth it for a refurb.