Joe Duffy bmw - bit of a mess !

Geniass

166man wrote: »

With respect, a quick look at the joe Duffy website reveals who runs it.

My understanding was that FGS (auditing firm) went in as receivers and ended up buying the company (quite common) a few years back.

I've not looked at the company website, but I've looked up the CRO and listed Directors confirms this.

George Dalton

Lancaster7 wrote: »

Joe Duffy have recently received over 800€ from me for a service, 3 weeks later I am filling the water for the wipers and have a look at the oil filter, which is the old one that should have been replaced. Now it is on the bill I paid as one of the service items but is clearly not been changed.

Is this acceptable? No it is not and they are going to have a very pissed customer in with them this week! I have been dealing with them for quite a while and as usual have been let down, we had issues with a car previously that ended up being sorted FOC by Colm Quinn in Athlone and I will be going back there in future even though I pass Duffys twice a day.

Let us know what happens when you go in all guns blazing and make a fool out of yourself

Lancaster7

George Dalton wrote: »

Let us know what happens when you go in all guns blazing and make a fool out of yourself

Surprised at your response George, considering you are in the trade and have been more than helpful to me in the past both over the phone and in person.

I know my way around an engine bay and know what an oil filter looks like, and had marked parts before dropping it in for the work. It was a fairly hefty Service 2 that had to be done and I wanted to keep the car in the condition that the previous owner had with stacks of receipts for all work carried out.

I wont go in shouting the house down but they will know that I am a disgruntle customer who has lost faith their repeated shoddy workmanship.

Prehaps I should have taken a day off work driven 1/2 way across the countryside to your premises and have nothing to complain about?

George Dalton

Maybe I'm wrong but I can't think of a single BMW made since the early 90's that doesn't use a paper element type oil filter, which obviously can't be seen as it is inside the oil filter housing.

I would be amazed if any garage didn't change an oil filter that was charged for, let alone a main dealer.

What model/year/engine are we talking about here?

Myrddin

George Dalton wrote: »

Maybe I'm wrong but I can't think of a single BMW made since the early 90's that doesn't use a paper element type oil filter, which obviously can't be seen as it is inside the oil filter housing.

I would be amazed if any garage didn't change an oil filter that was charged for, let alone a main dealer.

What model/year/engine are we talking about here?

Same here

Old diesel

goochy wrote: »

ellesar the fact that you bought your car in belfast explains why bavarian were willing help you out and joe duffys were not. i know you could have been a potential customer of duffys but when i worked in car dealers many years ago we were discouraged from going above the call of duty for plp who didnt buy from us.i can see where the dealers are coming from in many ways , if you didnt want to buy your car from them why should they give you the same service as someone who did. i remember where i worked if someone had bought a new alfa from say Des cullen cars and had come in about servicing / warranty work the boss would say dont help that person( dont book them in for any time soon) as des cullen buys his cars elsewhere. ( we were very busy at time so could turn away work)

No wonder Alfa Romeo are almost out of the car game if that was an acceptable practice at one of their dealers.

Basically you are writing of someone who didn't deal with you for the original sale as a future customer - INSPITE of they actually now for some reason actually booking the car in for a service.

Everyone booking a car in - needs to be seen as a valued customer - the reality is that THEY ARE YOUR customer when they've booked in for a service.

You lost the original sale - now you have an opportunity - by offering good service - being very helpful - why not work to create a situation where the customer actually has a good impression of your business.

It may be for example - that the sale was originally lost because one of your sales colleagues was ignorant to the customer when they called in to discuss a purchase. It happens

It may also be that they bought from another garage - but that garages aftersales service was poor - THAT ALSO happens.

Any garage operating a policy - unofficial or officially - like you describe - should really do the world a favour and shut up shop.

It costs the business money you may argue - ie why waste money on that customer.

Really - well - the car coming for servicing - is actually BRINGING IN money, the warranty aspect will be covered by the manufacturer.

If the manufacturer isn't paying enough - that's not really the customers fault - and needs to be taken up by the dealer bosses with the manufacturer.

And the customer MAY just buy a car from you IF your service is excellent.

Im sure someone will tell me im wrong - do feel free to argue where im wrong.

goochy

i agree with u but dealers do lose money at times on warranty work . there could be many reasons for someone buying elsewhere - some country go back home to buy new cars

Lancaster7

George Dalton wrote: »

Maybe I'm wrong but I can't think of a single BMW made since the early 90's that doesn't use a paper element type oil filter, which obviously can't be seen as it is inside the oil filter housing.

I would be amazed if any garage didn't change an oil filter that was charged for, let alone a main dealer.

What model/year/engine are we talking about here?

Its a motorbike I give it a clean every weekend after the weeks commute. The 2 cars both get a once over too.

Just back from the dealers who acknowledged the "error" and offered to replace the filter FOC!

George Dalton

Lancaster7 wrote: »

Its a motorbike I give it a clean every weekend after the weeks commute. The 2 cars both get a once over too.

Just back from the dealers who acknowledged the "error" and offered to replace the filter FOC!

Apologies! You know what they say about assumptions

Lancaster7

George Dalton wrote: »

Apologies! You know what they say about assumptions

Still a bit bitter myself, they sell you the whole ethos and experience of owning a marque and let you down so often.

I also have a minty clean e39 that only goes to a mate and former BMW mechanic who gives me back a box with the parts he replaces, saved him on getting rid of them but gives me peace of mind!

Old diesel

goochy wrote: »

i agree with u but dealers do lose money at times on warranty work . there could be many reasons for someone buying elsewhere - some country go back home to buy new cars

I did acknowledge the possibility that dealers may not get enough for warranty work - but - as i said - that's an issue for the dealer bosses to take up with the manufacturer.

Would i be right in thinking the issue is manufacturers not allowing enough time for the job.

ie the manufacturer says a particular part on model x with 1.6 petrol will take 2.5 hours so will pay on warranty for 2.5 hours.

But in reality in the workshop - the job actually takes 3.5 hours - so you lose the payment of an hours work?????

Or is the hourly rate the issue

Wossack

Lancaster7 wrote: »

Its a motorbike I give it a clean every weekend after the weeks commute. The 2 cars both get a once over too.

Just back from the dealers who acknowledged the "error" and offered to replace the filter FOC!

particularly poor reports from other bmw bikers about JD alright - bit shocking to be honest

listermint

Lancaster7 wrote: »

Still a bit bitter myself, they sell you the whole ethos and experience of owning a marque and let you down so often.

I also have a minty clean e39 that only goes to a mate and former BMW mechanic who gives me back a box with the parts he replaces, saved him on getting rid of them but gives me peace of mind!

I only hear negative things about JD in relation to Bike servicing.

Also negative things in general about BMW Bikes specifically the many variants of the GS.

I was all set to buy one, but I wont be giving them my cash. There is far more out there for your money with vastly superior reliability and no need for various recalls in its life cycle.

Shame , they are a good looking and feeling bike.

goochy

did the state of jd's put u off as well ?

goochy

did the state of jd's put u off as well ?

goochy

did the state of jd's put u off as well ?

listermint

goochy wrote: »

did the state of jd's put u off as well ?

No I set my expectations no customer service rather than how clean the back lot is.

John_Rambo

coolisin wrote: »

Nope not interested in using them.

I know I didn't spend 120k in there but I have tested the water and I will not be back.

Did you kick any tyres?

Tecking Fypo

Lancaster7 wrote: »

Joe Duffy have recently received over 800€ from me for a service, 3 weeks later I am filling the water for the wipers and have a look at the oil filter, which is the old one that should have been replaced. Now it is on the bill I paid as one of the service items but is clearly not been changed.

Is this acceptable? No it is not and they are going to have a very pissed customer in with them this week! I have been dealing with them for quite a while and as usual have been let down, we had issues with a car previously that ended up being sorted FOC by Colm Quinn in Athlone and I will be going back there in future even though I pass Duffys twice a day.

Lancaster7 wrote: »

Its a motorbike I give it a clean every weekend after the weeks commute. The 2 cars both get a once over too.

Just back from the dealers who acknowledged the "error" and offered to replace the filter FOC!

Your motorbike has screenwash and wipers?

Tecking Fypo

Elessar wrote: »

The general poor quality of customer service from dealers in Dublin is why I travel to Belfast (where I bought my 3 series) to get any work done.

It's the little things. For example the mechanism in one of the cupholders in my car stopped working and so I rang Joe Duffys to get a price for a replacement. I was told it wasn't covered under the extended warranty and it would cost €90 (or thereabouts). I was all prepared to pay when I rang my belfast dealer to get a price off them - first thing the man said was "oh you're under the extended warranty, let me see if BMW will do anything for you". The next day I get a call to be told BMW will replace it free of charge as a goodwill gesture. Needless to say, I went to Belfast.

Joe Duffy BMW and your dealer in NI would be submitting claims for goodwill to seperate BMW Warranty departments who operate vastly differing policies on goodwill believe it or not.
On a separate note, is it only in the motor trade that a warranty or extended warranty which has a clearly defined expiry date, is expected to be honoured long after this expiry date has passed? I find it very odd myself that customers use the old line, "shur its only a year out of warranty, surely its covered"?

In my experience BMW are the leading manufacturer with regard to offering goodwill on failed items outside of their warranty period.

coolisin

John_Rambo wrote: »

Did you kick any tyres?

I had a look in what I was interested in.
It was trying to get sale staff interested in me!!

I was actually ignored for a person who walked in well after me, I wasn't approached once and when I witnessed how that person was welcomed, warmly I said I'm out of here.

All of this After I had enquired for a list of second hand cars.

I have given them a second chance for service, they didn't treat me any better the second time.

I will not be back.

goochy

i think they should have done more than just replaced the filter foc lancaster 7 - should have given u something as goodwill gesture
not into bikes myself but kearys bmw seem to have a good bike operation notice plenty of enthuasists looking around . kearys are one impressive company - i am a dub myself it was set up by a dub who also moved to cork !

Old diesel

Tecking Fypo wrote: »

Joe Duffy BMW and your dealer in NI would be submitting claims for goodwill to seperate BMW Warranty departments who operate vastly differing policies on goodwill believe it or not.
On a separate note, is it only in the motor trade that a warranty or extended warranty which has a clearly defined expiry date, is expected to be honoured long after this expiry date has passed? I find it very odd myself that customers use the old line, "shur its only a year out of warranty, surely its covered"?

In my experience BMW are the leading manufacturer with regard to offering goodwill on failed items outside of their warranty period.

A lot depends really on how long the warranty was originally - and thus what age the car actually is at "only a year out of warranty"

Well worth a go for the customer - if they feel an issue shouldn't have happened. Worst that will happen is that the manufacturer will say no.

high horse

Tecking Fypo wrote: »

Your motorbike has screenwash and wipers?

BMW C1 maybe?

ourheritage

In 2008 I got a 00 Volvo V40 from Spirit Sandyford, and its still going strong at fifteen years

jdmauto

freddieot wrote: »

Owned by a UK company, run by a scot...............

You seem to know an awful lot about them for someone with no interest in buying a car there because of the ambiance...

I've gone into several dealers and not liked the decor or the plot on the other side of the street, but I have not taken the trouble to start posting about it and researching the Company ownership and the nationality of the Management. It's starting to sound a bit like you have another agenda here, apologies if I'm wrong but that's now the way it seems to me

For the record Joe Duffy Motor Group is not a UK owned company. If the level of service that was recieved did not meet your expectation then you should contact the CEO of Joe Duffy Gavin Hydes whilst he may be Scottish I do know that he takes feedback seriously and cares about the experience customers recieve.

goochy

Assume u are connected to company ? It was definitely bought by a uk company in recent years but joe duffy is obviously registered as irish company would that be correct ?

goochy

Assume u are connected to company ? It was definitely bought by a uk company in recent years but joe duffy is obviously registered as irish company would that be correct ?

jdmauto

I am aware of the business and i can assure you that Joe Duffy are an Irish Owned company and are not UK owned.