iPhone limiting data download to 100MB.

hugh123

Ive just recently got an unlimited data plan from Three and paid a premium for an Iphone 6 plus on the 24th of January 2015. Ive just discovered that there is a built in download limit applied by apples iOS8 when using the mobile data 4G/3G.
This takes effect when trying to download Apps >100MB and I cannot download any purchased videos from Itunes. It prompts to the screen that you need to connect to wifi. This discovery means that my unlimited data package from Three is useless.
Ive contacted Apple, Three, comreg and the National Consumer Affairs on this matter.
Talking with Apple yesterday, they admitted that Apple have an agreement with the service providers and themselves to limit the amount of data to <100MB.
Ive contacted comreg to ask for advice on this and they will not go further unless I have in writing what Apple stated to me yesterday.
I then contacted Apple again today and was transferred to a team lead. I was informed this time that he didn't know anything about this but will look into. I was also informed that its Apples policy and procedure not to send anything in writing which is a major issue because this blocks me from comreg taking this case.
This is important to note that comreg which regulates our communications, was unaware of my issue related to my issue.!!
Ive contacted Three yesterday about this issue and was put through to a team lead and Three said they didn't know anything about this issue!!
Today Three contacted me and informed me that they are aware of this download limit applied to the Iphones 6 iOS8 but that Three has not requested it. I asked was this mentioned in my terms and conditions in my contract with Three and they said no. I requested this information in writing or the call recording but they advised me that I needed to send a letter with over €6 to request this information and could take up to 40 days.
I then contacted NCA and stated the above information and I was advised to send a letter to cancel this contract because my consumer rights have been broken since the goods are not fit for purpose. I need to now send a registered mail to Three and may need to go to the small claims court.

guil

That's always been the case with iPhones. Before iOS 6 or 7 it was 50mb max for downloading apps.

hugh123

guil wrote: »

That's always been the case with iPhones. Before iOS 6 or 7 it was 50mb max for downloading apps.

Quiet a fast response user guil, 22 minutes. I'm very amazed at your response when comreg, NCA, Three and Apple support today had no knowledge of this limit.

whiterebel

Apple are aware that there are a lot of plans that have a very small data allowance, so they have a limit on the size. BTW, Three can throttle your speed if you consistently go over 15GB, which you wouldn't be long doing downloading movies. Thats a T&C you might want to be aware of.

whiterebel

hugh123 wrote: »

Quiet a fast response user guil, 22 minutes. I'm very amazed at your response when comreg, NCA, Three and Apple support today had no knowledge of this limit.

iPhone users will be well aware of it over the last 3 or 4 years.

hugh123

FourFourFM wrote: »

There is a limit in place of 100mb by Apple. Contacting Comreg/Three won't change that limit. Don't expect it to change because you make a big deal about it either. If you think a small claims court are going to make this change either you might need your head examined. Nobody has breached your contract. Three offer you unlimited data, how does Apple's limit of 100mb downloads breach your contact? Three don't control Apple policy. Your whole claim for some sort of breach of contract is idiotic.

I never heard of such a stricting response before FourFourFm!! Im quoting what was told to me from NCA. Unlimited minus 100MB doesnt equal unlimited and thats the responsibility of Three.

hugh123

whiterebel wrote: »

Apple are aware that there are a lot of plans that have a very small data allowance, so they have a limit on the size. BTW, Three can throttle your speed if you consistently go over 15GB, which you wouldn't be long doing downloading movies. Thats a T&C you might want to be aware of.

It would be fair to allow me to use enough data that meets the fair usage policy!!

hugh123

whiterebel wrote: »

iPhone users will be well aware of it over the last 3 or 4 years.

Its that fair for all others user?

HardenendMan

Do you not have wifi at home for when you need large apps/movies?

gctest50

hugh123 wrote: »

Its that fair for all others user?

It used to be 10meg , then 20 , now its 100 as you found out

Its the phone/iOS itself that limits the downloads over 3g

WeHaveToGoBack

This is Apple's limitation, and has nothing to do with Three. You really should have done more research into your purchase; you cant blame Three or Apple now.

hugh123

hugh123 wrote: »

Its that fair for all others user?

I had an Iphone4 with iOS7 and I could download my videos using my mobile network and I stopped using that device December 2014.

gctest50

hugh123 wrote: »

....... and paid a premium for an Iphone 6 plus ....

That wouldn't have much of bearing on the download limit though ?

So while the iPhone 6 costs just $200 to make
— and the iPhone 6 Plus just $15 more

— consumers pay $100 extra to get the phone with the larger screen.

hugh123

WeHaveToGoBack wrote: »

This is Apple's limitation, and has nothing to do with Three. You really should have done more research into your purchase; you cant blame Three or Apple now.

Ive signed a contract with Three to buy an Iphone and to use it with my unlimited data and this is not the case because of the limitation with the Iphone. Its something Three was aware of before I signed the contract and is not stated in the terms and conditions as Ive found out today, therefore Three mis-sold me goods.

hugh123

gctest50 wrote: »

That wouldn't have much of bearing on the download limit though ?

Boards.ie registered to Ireland and we use Euros not dollars

flyguy

hugh123 wrote: »

Ive signed a contract with Three to buy an Iphone and to use it with my unlimited data and this is not the case because of the limitation with the Iphone. Its something Three was aware of before I signed the contract and is not stated in the terms and conditions as Ive found out today, therefore Three mis-sold me goods.

That's like saying I bought a BMW and BMW claim it can do 250kph, however I found in Ireland I'm not allowed to drive faster than 120kph. I want my money back cause I can't drive it @250kph.
3 give you unlimited data, they can't help that apple won't let you download apps greater than 100mb over 3/4G. Three didn't break any contract t&c.

Dodge

hugh123 wrote: »

Ive signed a contract with Three to buy an Iphone and to use it with my unlimited data and this is not the case because of the limitation with the Iphone. Its something Three was aware of before I signed the contract and is not stated in the terms and conditions as Ive found out today, therefore Three mis-sold me goods.

This is absolutely hilarious. You didn't do your research on your phone and you're looking to blame the service provider

Hahaha

crazyderk

This is a limitation of the handset/IOS not something that three have implemented. Three allow you to have unlimited data its apple thats stopping you. For instance you can download more than 100mbs with netflix in one viewing, as a result I think this case would fall more into the lines of mis sold goods rather than breach of contract.

However it would only be classed as mis sold by small claims if you asked the sales rep about any limitations that the device might have and the sales rep misinformed you. This was not the case. Yes three knew about this fact and probably know a few other things they didnt tell you and you are not aware of, but a sales rep cant be expected to tel you every single detail (did you know in some cases you have a credit limit with three as a new customer? you cant spend more than 50 euro over your bill before three will cut you off and ask for a payment)

The fact that you didn't investigate properly means the fault lies with you and thus you cannot return the phone or cancel the contract.

crazyderk

flyguy wrote: »

That's like saying I bought a BMW and BMW claim it can do 250kph, however I found in Ireland I'm not allowed to drive faster than 120kph. I want my money back cause I can't drive it @250kph.
3 give you unlimited data, they can't help that apple won't let you download apps greater than 100mb over 3/4G. Three didn't break any contract t&c.

excellent example

whiterebel

Its not just Three, either. eMobile do the same.

guil

hugh123 wrote: »

I had an Iphone4 with iOS7 and I could download my videos using my mobile network and I stopped using that device December 2014.

If you're trying to say there was no limit on app sizes then you are downright lying.

gctest50

hugh123 wrote: »

Boards.ie registered to Ireland and we use Euros not dollars

我沒有買它

funnysunny

Not a problem with my 6 at all

Creamy Goodness

funnysunny wrote: »

Not a problem with my 6 at all

It's only for over the air (not connected to wifi) downloads from the App Store/iTunes Store/iBooks Store.

This is a limit imposed by apple and it's for good measure as there is a lot more carriers out there that don't offer unlimited data than those who do.

I really hope the OP takes this further and wastes everyone's time and his own

I really love how the cost of making the phone is used to "strengthen" the argument.

thecommander

You still have unlimited broadband, just you cannot download a single file more than 100MB. Makes sense.
Anyway, fair usage will kick in if you keep downloading HD movies over 3G.

flexcon

hugh123 wrote: »

Ive signed a contract with Three to buy an Iphone and to use it with my unlimited data and this is not the case because of the limitation with the Iphone. Its something Three was aware of before I signed the contract and is not stated in the terms and conditions as Ive found out today, therefore Three mis-sold me goods.

There is no limitation with the iPhone.

In the same way that you cannot upload full size images to Apples iCloud system . You can't blame three for this. This is Apples engineering

Apple are restricting to 100MB per App on cellular. It tracks and knows when you are on cellular.

The example of the BMW is the best one yet to describe your situation.

hugh123

flyguy wrote: »

That's like saying I bought a BMW and BMW claim it can do 250kph, however I found in Ireland I'm not allowed to drive faster than 120kph. I want my money back cause I can't drive it @250kph.
3 give you unlimited data, they can't help that apple won't let you download apps greater than 100mb over 3/4G. Three didn't break any contract t&c.

Not comparing like for like. I bought a package deal from Three, an Iphone with an unlimited data plan. I didnt go to Ireland LTD to purchase a package deal, a BMW with no speed limit plan because as you rightly pointed that would be a lie. If that wasnt a lie I could go over 120kmph in Ireland. BMW dont have a built in limiter!!

hugh123

guil wrote: »

If you're trying to say there was no limit on app sizes then you are downright lying.

Anything stated by me with regards to this post is true and Im not lying.

Creamy Goodness

hugh123 wrote: »

BMW dont have a built in limiter!!

Yes, they do.

hugh123

Dodge wrote: »

This is absolutely hilarious. You didn't do your research on your phone and you're looking to blame the service provider

Hahaha

Why sell that package if I cannot use this unlimited data plan. Everyone I spoke to including one of the Team leads in Apple support and the team lead in Three support were not aware of the data limitation imposed by the iphone. It is amazing that everyone who has replied to this post is aware of this data download limitation on the iphone and not one of you seem to be bothered about that. We fortunately have data plans in Ireland that allow us to download unlimited data and obviuosly the fair usage policy applies here.

Cool_CM

hugh123 wrote: »

Not comparing like for like. I bought a package deal from Three, an Iphone with an unlimited data plan. I didnt go to Ireland LTD to purchase a package deal, a BMW with no speed limit plan because as you rightly pointed that would be a lie. BMW dont have a built in limiter!!

You chose the iPhone, you didn't have to. This is your fault for not doing your research.
You are on an unlimited data plan. It's a bit like getting the unlimited refills thing in Subway, you can have as many as you want but not more than the size of the cup at one time.

thecommander

hugh123 wrote: »

Why sell that package if I cannot use this unlimited data plan.

You can. Just not to download an app or movie over 100MB over the air. Christ, it's not that difficult to get your head around.

Mourinho

Edit: outta interest if you tethered a iPad to your iPhone would that be able to download over the limit? It should see it as a wifi connection?

brophs

hugh123 wrote: »

Ive signed a contract with Three to buy an Iphone and to use it with my unlimited data and this is not the case because of the limitation with the Iphone. Its something Three was aware of before I signed the contract and is not stated in the terms and conditions as Ive found out today, therefore Three mis-sold me goods.

This is an Apple issue, related to the iTunes store, isn't it? The iPhone itself doesn't limit downloads to 100mb, nor do Three?

As far as I can tell this isn't totally different to you buying a Ford Focus and then going back to the garage to complain when the motorway provider (which is Apple, in this lazy analogy), restricts you to driving at a certain speed limit on their motorways.

Your problem isn't with Three, from what I can tell.

Also, fwiw, I've been aware of the limit for years, due to travelling a alot at weekends and having to download podcasts for the journey. It's never been something that has bothered me. I sign up to Apple's products knowing I'll have to use wifi beyond a certain point.

EDIT: Skimming back through the thread I see someone else has used my car analogy. Great minds and all that....

Type 17

Recent article on Macworld UK, might be relevant, especially the last paragraph.

http://www.macworld.co.uk/news/iphone/apple-bumps-approved-size-for-ios-apps-lets-them-eat-twice-the-memory-3598010/

guil

hugh123 wrote: »

Anything stated by me with regards to this post is true and Im not lying.

You're delusional if you think you downloaded big apps over mobile before. You never could unless you jailbreak the phone. It was 50mb and someone else said it was only 20mb before that.

Type 17

guil wrote: »

...It was 50mb and someone else said it was only 20mb before that.

It was: http://www.macrumors.com/2013/09/18/apple-increases-over-the-air-app-store-download-limit-to-100mb/

Metroid diorteM

Let's all stop defending apple.

This absolutely dense restriction is just another example of Apple's circling of the drain since S.J. died.

100mb apps is a joke for anyone outside the states (their mobile broadband is third world due to unbridled corporate monopolization) in 2015.

Apple WAS cool - from 2007 to 2012. It's been one cockup after another since ios7 which like the iPhone 5c and gold cases is basically dragging their premium reputation through the tech gutter with each passing day.

I was a die hard fan - but the next big thing is the Samsung edge. Have you seen that thing? Amazing.

Apple is junk. And their watch will fail hard too.

FourFourRED

Metroid diorteM wrote: »

Let's all stop defending apple.

This absolutely dense restriction is just another example of Apple's circling of the drain since S.J. died.

100mb apps is a joke for anyone outside the states (their mobile broadband is third world due to unbridled corporate monopolization) in 2015.

Apple WAS cool - from 2007 to 2012. It's been one cockup after another since ios7 which like the iPhone 5c and gold cases is basically dragging their premium reputation through the tech gutter with each passing day.

I was a die hard fan - but the next big thing is the Samsung edge. Have you seen that thing? Amazing.

Apple is junk. And their watch will fail hard too.

I don't think people were defending Apple but more of a case of explaining to the OP that nobody has breached any contract with this 100mb limit. This thread has went on for far too long now. It's a black and white limitation put in place to protect people from over-using mobile data. Whether it's right or wrong is irrelevant. Making claims to Three won't change one thing. Now that's fact.

With regards to your opinion on Apple and their recent years, that's a personal set of views. Apple's last quarter highlights that things are going very well for them though. You say the watch will fail as if you're some sort of expert in the field?

Creamy Goodness

Metroid diorteM wrote: »

Let's all stop defending apple.

This absolutely dense restriction is just another example of Apple's circling of the drain since S.J. died.

100mb apps is a joke for anyone outside the states (their mobile broadband is third world due to unbridled corporate monopolization) in 2015.

Apple WAS cool - from 2007 to 2012. It's been one cockup after another since ios7 which like the iPhone 5c and gold cases is basically dragging their premium reputation through the tech gutter with each passing day.

I was a die hard fan - but the next big thing is the Samsung edge. Have you seen that thing? Amazing.

Apple is junk. And their watch will fail hard too.

Nice troll.

$178,000,000,000 in the bank, nice failure.

Metroid diorteM

Creamy Goodness wrote: »

Nice troll.

$178,000,000,000 in the bank, nice failure.

That's pure capitalization built on the revolutions of the PAST. They're just coasting carelessly, their perfect design and needling accuracy for the details that mattered wasting away by the day.

FourFourRED

Metroid diorteM wrote: »

That's pure capitalization built on the revolutions of the PAST. They're just coasting carelessly, their perfect design and needling accuracy for the details that mattered wasting away by the day.

74.5 million iPhones last Q. But I'm sure they're doomed. Samsung will take over, the Note Edge is revolutionary. I see a great need for the side toggles.....

Metroid diorteM

FourFourFM wrote: »

74.5 million iPhones last Q. But I'm sure they're doomed. Samsung will take over, the Note Edge is revolutionary. I see a great need for the side toggles.....

It's just momentum and they're lazily squandering it. Truth is android is crap too - apples touch response is still more fluid but mark my words - they'll patch a mistake in there eventually cos they just like to let it all hang out these days.

Sickens me how they keep letting themselves slide. See the problem with being so squeaky clean with your design is that when you start to get sloppy it looks worse than if you were always a bit rough around the edges.

I don't think they've got what it takes to pull their s#it together and it's painful to watch. Ha ha - watch. GOD that thing is truly hideous.

hugh123

FourFourFM wrote: »

I don't think people were defending Apple but more of a case of explaining to the OP that nobody has breached any contract with this 100mb limit. This thread has went on for far too long now. It's a black and white limitation put in place to protect people from over-using mobile data. Whether it's right or wrong is irrelevant. Making claims to Three won't change one thing. Now that's fact.

With regards to your opinion on Apple and their recent years, that's a personal set of views. Apple's last quarter highlights that things are going very well for them though. You say the watch will fail as if you're some sort of expert in the field?

FourFourFM, your not the police here. People have the right to post here and it will go on as long as it needs to. This thread is meant to relate to Irish consumers and to make people aware of what forced limits are being applied.
Personally I will make sure people in Ireland will be made aware of my situation.

FourFourRED

hugh123 wrote: »

FourFourFM, your not the police here. People have the right to post here and it will go on as long as it needs to. This thread is meant to relate to Irish consumers and to make people aware of what forced limits are being applied.
Personally I will make sure people in Ireland will be made aware of my situation.

You're not getting it. This applies to everyone using an iPhone regardless of what country they live in or what cellular carrier they use.

There is no case here & nobody has wronged you at all.

I'm not policing anything, just stating facts. Everyone in this thread has told you this information.

jay93

I think anyone with an iPhone is aware of this limit over cellular networks. It's an annoying limit to have but that's how it is always has been on iOS. It's most likely in place to stop people going over their data limit.

Cool_CM

hugh123 wrote: »

FourFourFM, your not the police here. People have the right to post here and it will go on as long as it needs to. This thread is meant to relate to Irish consumers and to make people aware of what forced limits are being applied.
Personally I will make sure people in Ireland will be made aware of my situation.

Best of luck with that.
I take it that we'll be seeing news reports about your hunger strike outside Apple HQ in Cork over the course of the next few weeks?

hugh123

To my knowledge currently, no one in the Three shop, my colleagues, my extended network, Three support initially, apple support team lead were not aware of this limitation and even at first the Apple support stated that these limitations on download speed is done in collaboration with service providers and these are the facts and shouldn't be ignored.
As consumers we should be made aware of these facts especially if something as vital as limitation your data download which directly affects your mobile plan. Not everyone is as savvy Apple users as yourselves and its apparent that not a large amount are not as informed as you all are, the small amount of people who have replied to this thread.
I have asked one of my colleagues today about Samsung and he has replied by saying his Samsung phone has a user defined download limit. A USER defined download limit. He has the right to limit his download usage if his mobile plan has a download limit.
Also to answer about the wifi question, why should I purchase home broadband if I'm already paying a large amount per month for unlimited data on my mobile plan from Three.

Dodge

hugh123 wrote: »

Also to answer about the wifi question, why should I purchase home broadband if I'm already paying a large amount per month for unlimited data on my mobile plan from Three.

You can do what you like. You now know the limitations and talking around in circles here.

If you want to proceed with your claim, then good luck to you. Report back when there's any updates.

flexcon

hugh123 wrote: »

To my knowledge currently, no one in the Three shop, my colleagues, my extended network, Three support initially, apple support team lead were aware of this limitation and even at first the Apple support stated that these limitations on download speed is done in collaboration with service providers and these are the facts and shouldn't be ignored.
As consumers we should be made aware of these facts especially if something as vital as limitation your data download which directly affects your mobile plan. Not everyone is as savvy Apple users as yourselves and its apparent that not a large amount are not as informed as you all are, the small amount of people who have replied to this thread.
I have asked one of my colleagues today about Samsung and he has replied by saying his Samsung phone has a user defined download limit. A USER defined download limit. He has the right to limit his download usage if his mobile plan has a download limit.
Also to answer about the wifi question, why should I purchase home broadband if I'm already paying a large amount per month for unlimited data on my mobile plan from Three.

Sir to be honest here, Apple or three are not limiting you downloading any content except for one key area. The App itself over 100MB. How many times are you actually going to comes across this???

Seriously as the other poster has pointed out, you are going around in circles.

That user defined limit is for everything data, not just apps. So again not like for like.


I see your point and what you are looking for, but you got to look at this. Apple restrict the data on their app store, for certain apps over 100mb. Thats it. that is all you have an issue with. it's tiny and something you should raise with Apple.

hugh123

Cool_CM wrote: »

Best of luck with that.
I take it that we'll be seeing news reports about your hunger strike outside Apple HQ in Cork over the course of the next few weeks?

Hahaha, I like me food too much for that