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Angry UPC customer...

SanMah · 2015-02-13 17:41:23

I have been a customer of UPC since 2006 when I moved into my new 2 bed apt..I rang UPC about 4/5 weeks ago to Change my package and was advised by one of their customer care agents that UPC have been charging me for 4 boxes since 2007. Considering I live in a 2 bedroom apt and clearly don't have a need for 4 boxes this is…

Comments

#62 24-02-2015 06:26PM

TheDoc

Registered Users, Registered Users 2 Posts: 23,140 ✭✭✭✭

Join Date: January 2005

Posts: 22703

Anyone checked the T&C's? I'd imagine there is a certain amount of time for queries relating to bills to be made and warranted.

I would hazard a guess that the reason UPC arn't offering a full SEVEN YEAR refund, is that the OP had signed T&C's that outlined specific timelines and process' relating to misbillings and raising queries on bills.

I'd take the offer they made as it's seriously generous. As many have said certain responsibility on you here. Seven years is a very long time to not spot an issue in your bill, considering you get billing monthly.

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#63 24-02-2015 06:30PM

A Dub in Glasgo

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Posts: 18261

Damn, I thought the email update for this thread was an update from the OP who appears to be another one hit wonder :pac:

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