Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Eircom price rises

Options
2»

Comments

  • Options
    #32
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Johnnio13 wrote: »
    Hi Alan,

    You asked me to contact you again if I received another bill for my cancelled account. I've received another notification via email today that there is another bill in the ether.
    Could you work your magic again please?

    Thanks,
    John
    Hi John,

    I have looked in to this and I see that the other service provider never took over your broadband - have they billed you for broadband?

    Thanks
    Al


  • Options
    #33
    Johnnio13
    Registered Users Posts: 796 ✭✭✭Johnnio13


    Yup, been billed last month and received their bill yesterday again.
    Let me follow up again with them.


  • Options
    #34
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Johnnio13 wrote: »
    Yup, been billed last month and received their bill yesterday again.
    Let me follow up again with them.
    No worries Johnnio13

    If you could just confirm if they are charging you for broadband and let me know how it goes.

    Thanks
    Al


  • Options
    #35
    Johnnio13
    Registered Users Posts: 796 ✭✭✭Johnnio13


    Hi Alan,

    Spoke with Sky and have done a line check. Sky definately have the broadband and the phone.
    My UAN was ported and they can see the data usage on their systems.

    I have been charged for the broadband by Sky.

    Regards,
    Johnnio


  • Options
    #36
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Johnnio13 wrote: »
    Hi Alan,

    Spoke with Sky and have done a line check. Sky definately have the broadband and the phone.
    My UAN was ported and they can see the data usage on their systems.

    I have been charged for the broadband by Sky.

    Regards,
    Johnnio
    Thanks for clarifying this Johnnio13

    I will need to have this investigated by broadband operations as ultimately my systems are showing me that your broadband was not taken over by any other provider. I will have an update by Monday but before then I would just like to assure you that we will get to the bottom of this and you will not be double charged.

    Cheers

    Al


  • Advertisement
  • Options
    #37
    Johnnio13
    Registered Users Posts: 796 ✭✭✭Johnnio13


    Hi Alan,

    Any update on this incorrect charging?

    Regards,
    John


  • Options
    #38
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Johnnio13 wrote: »
    Hi Alan,

    Any update on this incorrect charging?

    Regards,
    John
    Hi Johnnio13

    I'm afraid this is still under investigation however I can assure you your case is in good hands and I will update you as soon as I have more information.

    Thanks
    Al


  • Options
    #39
    Johnnio13
    Registered Users Posts: 796 ✭✭✭Johnnio13


    Hi Alan,

    How is this "investigation" going?
    Its taking a long time to discover whether something is not complete or not and why I am still getting bills for broadband.

    Johnnio


  • Options
    #40
    Johnnio13
    Registered Users Posts: 796 ✭✭✭Johnnio13


    Johnnio13 wrote: »
    Hi Alan,

    How is this "investigation" going?
    Its taking a long time to discover whether something is not complete or not and why I am still getting bills for broadband.

    Johnnio
    Another month, another bill received.


  • Options
    #41
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Johnnio13 wrote: »
    Johnnio13 wrote: »
    Hi Alan,

    How is this "investigation" going?
    Its taking a long time to discover whether something is not complete or not and why I am still getting bills for broadband.

    Johnnio
    Another month, another bill received.
    Cheers for taking my call Johnnio13 - the early cease charges and latest two months have been cleared/refunded to your account and the broadband account itself will close today.

    If you have any further queries let me know

    Cheers
    Al


  • Advertisement
  • Options
    #42
    Johnnio13
    Registered Users Posts: 796 ✭✭✭Johnnio13


    Cheque finally arrived today. 5 MONTHS after the account was closed.
    There is no way Eircom would wait 5 months for payment. Very poor service.


  • Options
    #43
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Johnnio13 wrote: »
    Cheque finally arrived today. 5 MONTHS after the account was closed.
    There is no way Eircom would wait 5 months for payment. Very poor service.
    Hi Johnnio13

    I do Apologise for this delay and I will of course pass your feedback to billing operations.

    Al


Advertisement