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Inspectorate say scrap the garda pulse system..

  • 16-01-2015 1:32am
    #1
    Registered Users, Registered Users 2 Posts: 2,780 ✭✭✭


    It seems the Garda inspectorate has said he would like to see pulse scrapped as it's ''not fit for purpose''.. I wonder will he be listened to :pac::pac:

    I know nothing about tecnology lol but I'd say it'd be a nightmare starting a fresh system? After the millions of incidents recorded already...


    http://www.thejournal.ie/gardai-domestic-violence-1882500-Jan2015/


Comments

  • Registered Users, Registered Users 2 Posts: 979 ✭✭✭POGAN


    carzony wrote: »
    It seems the Garda inspectorate has said he would like to see pulse scrapped as it's ''not fit for purpose''.. I wonder will he be listened to :pac::pac:

    I know nothing about tecnology lol but I'd say it'd be a nightmare starting a fresh system? After the millions of incidents recorded already...


    http://www.thejournal.ie/gardai-domestic-violence-1882500-Jan2015/

    I wrote a paper in college about getting rid of the pulse system. It's wouldnt that much work to port system to cloud based encryptd system
    Problem would be the cost of this would take 3 years to do atleast


  • Registered Users, Registered Users 2 Posts: 2,780 ✭✭✭carzony


    POGAN wrote: »
    I wrote a paper in college about getting rid of the pulse system. It's wouldnt that much work to port system to cloud based encryptd system
    Problem would be the cost of this would take 3 years to do atleast

    No doubt the system will be upgraded eventually though. I'm sure it'll be done anyway.

    I think this new DNA database is the beginning of the revamp?


  • Posts: 0 [Deleted User]


    carzony wrote: »

    I think this new DNA database is the beginning of the revamp?

    It won't. That Database will be held by the Forensic Science Lab, not AGS.


  • Registered Users, Registered Users 2 Posts: 319 ✭✭Locust


    carzony wrote: »
    I know nothing about tecnology lol but I'd say it'd be a nightmare starting a fresh system? After the millions of incidents recorded already...[/URL]

    You certainly couldn't scrap the millions of crime records and information thats already there - i would presume that data would be transferred and uploaded to a new operating system...


  • Closed Accounts Posts: 3,601 ✭✭✭cerastes


    POGAN wrote: »
    I wrote a paper in college about getting rid of the pulse system. It's wouldnt that much work to port system to cloud based encryptd system
    Problem would be the cost of this would take 3 years to do atleast

    A cloud based system hardly seems appropriate for a national police force? Im not an IT person, but surely the Servers should be physically in control/secured by the Gardai too?

    I dont exactly know how much pulse can do, but there must be other systems out there that exist for other police forces that we can use rather than coming up with something from scratch, a system that can record crime details/statistics, schedule staff usage and resources, manage overtime, maintenance of equipment and account for changes in technology/ are adaptable and not a one off standalone setup specifically for us but can also be used to interface internationally with criminal data and activities?
    Im not talking CSI graphics, just a modern system with things off the top of my head that I can think the Gardai might need.


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  • Registered Users, Registered Users 2 Posts: 1,115 ✭✭✭chrismon


    POGAN wrote: »
    I wrote a paper in college about getting rid of the pulse system. It's wouldnt that much work to port system to cloud based encryptd system
    Problem would be the cost of this would take 3 years to do atleast

    I'm interested to hear why it would take so long.
    I'm not poking fun, genuinely interested as someone in IT.


  • Closed Accounts Posts: 318 ✭✭audidiesel


    wont hold my breath for it. the computer dispatch system uses dos based command line technology from the early 90's...


  • Registered Users, Registered Users 2 Posts: 3,883 ✭✭✭pa990


    I'm sure that there are plenty of other, more modern police database systems that are equally not fit for purpose, and reaching the end of their life, that can be purchased for a ridiculously insane amount of money.


  • Posts: 0 [Deleted User]


    audidiesel wrote: »
    wont hold my breath for it. the computer dispatch system uses dos based command line technology from the early 90's...

    That always works though. Nothing wrong with it.


  • Registered Users, Registered Users 2 Posts: 3,883 ✭✭✭pa990


    foreign wrote: »
    That always works though. Nothing wrong with it.

    pencil and paper work as well,

    but sometimes modern technology works better


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  • Posts: 0 [Deleted User]


    pa990 wrote: »
    pencil and paper work as well,

    but sometimes modern technology works better

    I know. It could be integrated in any new system, I'm just saying that it does the job it is supposed to do. Very rare for there to be downtime with that system too.


  • Registered Users, Registered Users 2 Posts: 2,780 ✭✭✭carzony


    Locust wrote: »
    You certainly couldn't scrap the millions of crime records and information thats already there - i would presume that data would be transferred and uploaded to a new operating system...

    An uncle of mine was vetted for a charity fundraiser recently and a court appearance he had from the 1970's appeared.. So I don't think they'll have problems keeping the files :D:D

    I think the most advanced technology introduced so far has been the anpr system for the cars?


  • Registered Users, Registered Users 2 Posts: 120 ✭✭irishrgr


    Speaking of technology, I don't recall ever seeing an kind of computers in the Garda cars last time I was home. Do they have any? We went to them some time ago, pretty much eliminated most radio traffic, it's all handled on the MDC (Mobile Data Computer). You get the call address, directions, can run criminal histories, reg plates, insurance details, all sorts and then we submit our reports on them too.

    The next step is a hand held bar code scanner for traffic tickets. Reads the bar code on driving license, auto populates the ticket, officer fills in the details, prints copy in car on small printer for subject. Saw a trial run of the thing, bloody brilliant, everything is faster, legible and no more losing paper forms.

    Surely the Gardaí are moving in this direction?


  • Registered Users, Registered Users 2 Posts: 1,981 ✭✭✭Paulzx


    irishrgr wrote: »
    Speaking of technology, I don't recall ever seeing an kind of computers in the Garda cars last time I was home. Do they have any? ?

    They won't fit in the 2004 Toyota Yaris


  • Registered Users, Registered Users 2 Posts: 2,780 ✭✭✭carzony


    irishrgr wrote: »
    Speaking of technology, I don't recall ever seeing an kind of computers in the Garda cars last time I was home.
    QUOTE]

    A small amount of the traffic cars have. I think that's a similar system in the picture from Twitter.


  • Registered Users, Registered Users 2 Posts: 1,223 ✭✭✭Canyon86


    you d have to get the likes of accenture/ernst and young involved here to implement the change over/ data transfer,

    id imagine this would be a timely and expensive process,

    but crucially will need to be done to perfection


  • Registered Users, Registered Users 2 Posts: 1,082 ✭✭✭bravestar


    carzony wrote: »
    irishrgr wrote: »
    Speaking of technology, I don't recall ever seeing an kind of computers in the Garda cars last time I was home.
    QUOTE]

    A small amount of the traffic cars have. I think that's a similar system in the picture from Twitter.

    That's just an ANPR system, nowhere near the capability irishrgr spoke of.


  • Registered Users, Registered Users 2 Posts: 120 ✭✭irishrgr


    Ours are set up like this (remember we are one officer units), it's a Panasonic Tuff Book with a docking station connected through a cellular modem which is encrypted. Has a GPS function, gives directions to calls, your location, shows other units in the area. Linked into the state & federal data bases for number plates, criminal history, licenses, etc. Really has made life easier on the street, you can run plates, people without having to tie up the airwaves.

    The database is run by the feds and the state police, it's subject to the usual data protections of course and is housed on various server farms around the country. Some discussion of making it cloud based but security seems to be the concern (I'm not an IT guy, so I don't know if that's an issue or not). It's near real time for warrants, persons, etc. The paperless reports are great too, detectives can look them up easily, spell check, legible, easy to attach digital pictures from the scene, etc.

    Now each agency is responsible for storing it's own data from cameras, etc. That's a growing field, we keep video for felonies for 50 years, (yes all the VHS tapes were converted) and a sliding scale for lesser offenses. With the renewed interest in body cameras, that poses another data storage challenge for us.

    Do the Gardaí even use car video cameras, let alone personal ones? FYI, the car set up for wiring, emergency lights, radios, & kit is $17000 on top of the car itself excluding the laptop. Not exactly cheap are they?

    A


  • Registered Users, Registered Users 2 Posts: 2,587 ✭✭✭gerire


    irishrgr wrote: »
    Ours are set up like this (remember we are one officer units), it's a Panasonic Tuff Book with a docking station connected through a cellular modem which is encrypted. Has a GPS function, gives directions to calls, your location, shows other units in the area. Linked into the state & federal data bases for number plates, criminal history, licenses, etc. Really has made life easier on the street, you can run plates, people without having to tie up the airwaves.

    The database is run by the feds and the state police, it's subject to the usual data protections of course and is housed on various server farms around the country. Some discussion of making it cloud based but security seems to be the concern (I'm not an IT guy, so I don't know if that's an issue or not). It's near real time for warrants, persons, etc. The paperless reports are great too, detectives can look them up easily, spell check, legible, easy to attach digital pictures from the scene, etc.

    Now each agency is responsible for storing it's own data from cameras, etc. That's a growing field, we keep video for felonies for 50 years, (yes all the VHS tapes were converted) and a sliding scale for lesser offenses. With the renewed interest in body cameras, that poses another data storage challenge for us.

    Do the Gardaí even use car video cameras, let alone personal ones? FYI, the car set up for wiring, emergency lights, radios, & kit is $17000 on top of the car itself excluding the laptop. Not exactly cheap are they?

    A
    This is a dream

    We could have used some of the tetra functions to receive address as a start. The problem is too many systems that do not talk to each other.

    I could easily see it taking 3 years and a few hundred million as you'd need to bring in sap or IBM or equivalent to manage and implement, doubt there is enough of the required expertise in house.
    That's just to change over, the cars don't have dash cams or internal cameras. Let alone the interest to bring in all the tech too. We're light years behind and it's all money.

    Similarly this doesn't include members not being properly equipped or uniform there are a lot of issues out there


  • Moderators, Business & Finance Moderators, Science, Health & Environment Moderators, Society & Culture Moderators Posts: 51,690 Mod ✭✭✭✭Stheno


    Locust wrote: »
    You certainly couldn't scrap the millions of crime records and information thats already there - i would presume that data would be transferred and uploaded to a new operating system...

    Is there any reason why it could not run in parallel with a new system? I.e have an interface between the two that would search both or do so on the basis of date parameters?


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  • Registered Users, Registered Users 2 Posts: 78,580 ✭✭✭✭Victor


    carzony wrote: »
    I know nothing about tecnology lol but I'd say it'd be a nightmare starting a fresh system? After the millions of incidents recorded already...
    You need to separate computer software, e.g. Microsoft Excel and the database behind it, e.g. a single spreadsheet.


  • Closed Accounts Posts: 3,601 ✭✭✭cerastes


    Stheno wrote: »
    Is there any reason why it could not run in parallel with a new system? I.e have an interface between the two that would search both or do so on the basis of date parameters?

    I think this would have to be the case running something in parallel until a replacement system was up and running, which could take years really, aside from doing some kind of survey to determine what is needed, but not solely from inside the gardai, input from users yes, but I doubt there is the expertise to even know what they might need or how it could be used.

    Run it in parallel where the new system can pull the information from the old system or have some other system to do that while the new system runs.

    I think a system designed and built based on existing designs from some other law enforcement organisation that can be modified to suit specific gardai needs, cant see how that would be too much. Why re invent the wheel, surely there is some private organisation that has done this before and multi millions doesnt need to be spent in some other "local" organisation that has never done it before, where millions would be spent before they even determine dwhat the requirements would be.


  • Registered Users, Registered Users 2 Posts: 2,040 ✭✭✭yuloni


    This post has been deleted.


  • Registered Users, Registered Users 2 Posts: 979 ✭✭✭POGAN


    carzony wrote: »
    irishrgr wrote: »
    Speaking of technology, I don't recall ever seeing an kind of computers in the Garda cars last time I was home.
    QUOTE]

    A small amount of the traffic cars have. I think that's a similar system in the picture from Twitter.

    Anpr is so limited MDT system would be next step for them but I don't think pulse could take it and internet in country areas in awful still. Only way check is with control again limited information to the member on the street

    Handheld finger print terminals once the finger print database is sorted


  • Registered Users, Registered Users 2 Posts: 1,663 ✭✭✭BaronVon


    yuloni wrote: »
    This post has been deleted.

    TBF, the Inspectorate report isn't exactly fact or research based. A couple of ex-polis went around, looked at things, spoke to some Guards. They then visitied a few other police forces, saw what they did, and then wrote a report based on their opinion, with very little facts to back it up, or specific recommendations as to how to improve it.

    That quote you mentioned is typical of the kind of detail from the report.


  • Posts: 0 [Deleted User]


    infacteh wrote: »
    TBF, the Inspectorate report isn't exactly fact or research based. A couple of ex-polis went around, looked at things, spoke to some Guards. They then visitied a few other police forces, saw what they did, and then wrote a report based on their opinion, with very little facts to back it up, or specific recommendations as to how to improve it.

    That quote you mentioned is typical of the kind of detail from the report.

    Yup, because findings from people using the system is not enough.


  • Registered Users, Registered Users 2 Posts: 1,663 ✭✭✭BaronVon


    foreign wrote: »
    Yup, because findings from people using the system is not enough.

    I'm not saying the findings are wrong, I just find the methods emplayed are somewhat questionable, and the recommendations lack sufficent detail, imo.

    There's very little in it that mules haven't said already!


  • Posts: 0 [Deleted User]


    infacteh wrote: »
    I'm not saying the findings are wrong, I just find the methods emplayed are somewhat questionable, and the recommendations lack sufficent detail, imo.

    There's very little in it that mules haven't said already!

    But finally the government have to listen. Whett they do anything? That remains to be seen.


  • Registered Users, Registered Users 2 Posts: 2,464 ✭✭✭FGR


    If the Government is serious about reform they will implement everything suggested by the Inspectorate. Some things I disagree with but can see their view point; however 99% of the report I agree with.

    Given that this is Ireland however I have no doubt that things are only going to get worse.


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  • Registered Users, Registered Users 2 Posts: 120 ✭✭irishrgr


    You lads nailed it, it comes back to govt policy. it seesm historically the govt attitude to crime has been "hire more gardai" as opposed to creating more capacity in the force. AGS owns part of this too, institutional resistance to any changes. In the 21st century, the lack of in IT in AGS is appalling.


    Don't get me wrong, we struggle with the same issues. Our dispatching/mapping/call taking software is 15 plus years old and is being maintained by the City IT dept (not the vendor), so it's endless patches, add on's and work arounds.


    But it's a sunk cost, we own it and it would cost millions to start over, so we'll keep plodding along until it becomes ineffective, then spend millions to get a less than state of the art system upgrade. It's the dilemma of public sector IT. By the time an agency decides what capability it needs, gets it approved, gets it in the budget, goes through the tender process and actually buys one, it can take three years. In the IT world it's ancient by then.


    Within our system it flows like this:


    - dispatched on call with one system

    - enter data into database, name, address, call type, call times, various codes, etc (all manually), data base won't talk to dispatch system

    - open Word, write report narrative, cut/paste onto notepad on desktop, cut/paste narrative into report system (won't accept Word docs)

    - open Outlook, email narrative to SGT for approval/review, once approved, save to agency report system )which won't talk to other systems).

    - enter shorter narrative into dispatch system to close call (because you can't attach anything to the dispatch system)

    - email report to jail printer (in the vain hope it's working). Save report to thumb drive, take prisoner to jail.

    - fill manual booking forms (pen/paper), if printer not working, use thumb drive to re-print forms for jail.

    - fill out evidence forms (pen/paper), turn in to station at end of shift. If using video evidence from car camera, meet SGT at station to upload relevant video to video system (we cant access the video hard drives in our cars, only SGT's & above).

    - email detective name & info of video file using Outlook (but not actual file, too big for email servers)

    - bang head against wall, wash, rinse, repeat......


    I'm sure there is a better way, but it's not here and I'm sure it's cheaper (not really)....


  • Registered Users, Registered Users 2 Posts: 1,082 ✭✭✭bravestar


    irishrgr wrote: »
    You lads nailed it, it comes back to govt policy. it seesm historically the govt attitude to crime has been "hire more gardai" as opposed to creating more capacity in the force. AGS owns part of this too, institutional resistance to any changes. In the 21st century, the lack of in IT in AGS is appalling.


    Don't get me wrong, we struggle with the same issues. Our dispatching/mapping/call taking software is 15 plus years old and is being maintained by the City IT dept (not the vendor), so it's endless patches, add on's and work arounds.


    But it's a sunk cost, we own it and it would cost millions to start over, so we'll keep plodding along until it becomes ineffective, then spend millions to get a less than state of the art system upgrade. It's the dilemma of public sector IT. By the time an agency decides what capability it needs, gets it approved, gets it in the budget, goes through the tender process and actually buys one, it can take three years. In the IT world it's ancient by then.


    Within our system it flows like this:


    - dispatched on call with one system

    - enter data into database, name, address, call type, call times, various codes, etc (all manually), data base won't talk to dispatch system

    - open Word, write report narrative, cut/paste onto notepad on desktop, cut/paste narrative into report system (won't accept Word docs)

    - open Outlook, email narrative to SGT for approval/review, once approved, save to agency report system )which won't talk to other systems).

    - enter shorter narrative into dispatch system to close call (because you can't attach anything to the dispatch system)

    - email report to jail printer (in the vain hope it's working). Save report to thumb drive, take prisoner to jail.

    - fill manual booking forms (pen/paper), if printer not working, use thumb drive to re-print forms for jail.

    - fill out evidence forms (pen/paper), turn in to station at end of shift. If using video evidence from car camera, meet SGT at station to upload relevant video to video system (we cant access the video hard drives in our cars, only SGT's & above).

    - email detective name & info of video file using Outlook (but not actual file, too big for email servers)

    - bang head against wall, wash, rinse, repeat......


    I'm sure there is a better way, but it's not here and I'm sure it's cheaper (not really)....

    Why email a detective?


  • Registered Users, Registered Users 2 Posts: 120 ✭✭irishrgr


    Why email the detective?

    In our agency, the detectives do all follow on investigations and interface with the prosecutors. If I close the call, say a DWI, traffic offense, etc, then it goes straight to the prosecutors, civilians at CID just stich all the case evidence together (from all our systems as mentioned above) and hand it off to the DA's office (DPP in Ireland).

    Lets say it was an aggravated assault, domestic violence, sort of thing, then the detectives do all the follow on investigation and get it ready for the DA's office. Pretty much any crime that is not closed out by the patrol officer is followed up by CID. Within our CID they have auto theft, property crimes (burglary, robbery, etc), white collar, cyber, family violence (includes child abuse, sexual assault, etc), homicide, narcotics, environmental and the general CID pool.

    As a rule, patrol will always be the first responders to the call, and then it's handed off to the detectives. CID gets very narky if you write a crap report, miss something, don't take pictures, bag evidence properly and so on as it makes their life so much harder. Once we (patrol) close out the call, it's all CID after that. You might get a call from the case detective with follow on questions and if it goes to court, you'll testify but it's pretty much theirs at that point.

    A


  • Registered Users, Registered Users 2 Posts: 2,464 ✭✭✭FGR


    irishrgr wrote: »
    Why email the detective?

    In our agency, the detectives do all follow on investigations and interface with the prosecutors. If I close the call, say a DWI, traffic offense, etc, then it goes straight to the prosecutors, civilians at CID just stich all the case evidence together (from all our systems as mentioned above) and hand it off to the DA's office (DPP in Ireland).

    Lets say it was an aggravated assault, domestic violence, sort of thing, then the detectives do all the follow on investigation and get it ready for the DA's office. Pretty much any crime that is not closed out by the patrol officer is followed up by CID. Within our CID they have auto theft, property crimes (burglary, robbery, etc), white collar, cyber, family violence (includes child abuse, sexual assault, etc), homicide, narcotics, environmental and the general CID pool.

    As a rule, patrol will always be the first responders to the call, and then it's handed off to the detectives. CID gets very narky if you write a crap report, miss something, don't take pictures, bag evidence properly and so on as it makes their life so much harder. Once we (patrol) close out the call, it's all CID after that. You might get a call from the case detective with follow on questions and if it goes to court, you'll testify but it's pretty much theirs at that point.

    It makes sense but you'll never see it here. The powers that be want their cake and want to eat it, too. According to the Inspectorate report the vast majority of crime is fully investigated by uniform guards - and people wonder why they don't see them out patrolling.


  • Registered Users, Registered Users 2 Posts: 78,580 ✭✭✭✭Victor


    irishrgr wrote: »
    - email detective name & info of video file using Outlook (but not actual file, too big for email servers)
    Due to their size, only the shortest / lowest resolution videos should ever be sent by email. Many email systems have limits in the order of 10MB.

    Emailing the link means the video is always kept and the detective can find it again, without it clogging his in-box.


  • Registered Users, Registered Users 2 Posts: 6,710 ✭✭✭flutered


    POGAN wrote: »
    I wrote a paper in college about getting rid of the pulse system. It's wouldnt that much work to port system to cloud based encryptd system
    Problem would be the cost of this would take 3 years to do atleast

    judging by eircode it would be a tad longer


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  • Registered Users, Registered Users 2 Posts: 1,082 ✭✭✭bravestar


    irishrgr wrote: »
    Why email the detective?

    In our agency, the detectives do all follow on investigations and interface with the prosecutors. If I close the call, say a DWI, traffic offense, etc, then it goes straight to the prosecutors, civilians at CID just stich all the case evidence together (from all our systems as mentioned above) and hand it off to the DA's office (DPP in Ireland).

    Lets say it was an aggravated assault, domestic violence, sort of thing, then the detectives do all the follow on investigation and get it ready for the DA's office. Pretty much any crime that is not closed out by the patrol officer is followed up by CID. Within our CID they have auto theft, property crimes (burglary, robbery, etc), white collar, cyber, family violence (includes child abuse, sexual assault, etc), homicide, narcotics, environmental and the general CID pool.

    As a rule, patrol will always be the first responders to the call, and then it's handed off to the detectives. CID gets very narky if you write a crap report, miss something, don't take pictures, bag evidence properly and so on as it makes their life so much harder. Once we (patrol) close out the call, it's all CID after that. You might get a call from the case detective with follow on questions and if it goes to court, you'll testify but it's pretty much theirs at that point.

    A
    Thanks for the reply mate, a system like that would make life a lot easier and have us out on the street more here.


  • Registered Users, Registered Users 2 Posts: 120 ✭✭irishrgr


    Yeah, the cloud thing is getting passed around by a lot of vendors here too. With the increased attention to body camera's, it opens a huge data storage issue if you think of every uniformed officer keeping 8-10 hours of video stored for at least a year.

    The powers that be seem to be afraid of cloud systems, according to our IT lads, the clouds are not secure enough, could be hacked, etc. I think there is also some IT institutional resistance to it as well. if we source it out to SAP or whoever, they lose all control too.

    The car camera's are always on (in our system), they start recording if you go over 65MPH, turn on your emergency lights/siren or officer activation (manual). That way it manages data storage, but the body cam thing is a different animal, a lot of commentators want them on all the time.

    Still, in the 21st Century, AGS can hardly call themselves a forward thinking agency with out this kind of backside IT support. As cumbersome as our "string & Band-Aid" system is, I still prefer it to the old 100% paper days, that was brutal, hand writing pages of reports, awful.

    Didn't know the patrol Gardaí conduct investigations, interesting that. I mean we investigate too, but at a basic level. I get a burglary call, take report, do fingerprints, take piccies, victim statement, then pass it on. If I get a description of the suspect and happen to find him (say with stolen property) later in the shift, then I'll arrest him, write it up but CID will still take a look. They'll want to see if it's liked to other cases, maybe a drug/gang connection, that's why they do it that way. I'll have done most of the report writing for the detective (and other legwork), so it's a simple one for them.

    All our new detectives start in the drudgery of property crimes, the majority of which are car break in's, simple burglary, stolen property (nicking bikes, lawn mowers, etc). A mate of mine did it after he promoted, said it was mind numbing but he did have the satisfaction of locking up some career burglars. He's much happier now, he's in auto-theft....closing down chop-shops & car theft rings (a lot of our high end stuff ends up in Mexico) working with the state & feds.....

    AGS really needs some basic reforms.....I can see a point where if they don't do it, it'll get imposed on them through the EU....


  • Registered Users, Registered Users 2 Posts: 3,663 ✭✭✭pah


    I would say that if they are going to invest then they should at least do it right and concentrate on integration of systems. The cycle of call taking and dispatching calls should be integrated with the creation of incidents and mapping of vehicles.

    1. A call is created at station level / radio control room - it is assigned an incident number. eg 123456

    2. Control room dispatcher allocates a resource. This could be done manually or if integrated with Vehicle location systems then they could pick the nearest available resource from their screen / map. They can then decide whether to give the call OTA (For a beat unit or to keep all units informed) or send the call to a terminal in a patrol car.

    3. Unit arrives at call (Having followed gps if neccessary) and as everything is integrated with location/gps then arrival/response times are recorded for incident number 123456

    4. After dealing with the call the unit will close the call with an outcome for incident number 123456. At this point it should be possible to add details to the incident from the terminal in the car - injured party - property stolen - suspects. Also an option to send that info back to control room to circulate descriptions, vehicle reg etc and/or send info to other mobile terminals at local/regional/national level depending on the incident.

    Incidents can also be flagged for further attention to be automatically sent to other dept heads for follow up as neccessary

    *No Further Action
    *Detective Branch
    *Immigration
    *Community Policing - etc

    Terminals should also be able to receive flash messages such as stolen vehicles, missing persons including description/photo


    As far as legacy stuff goes all the PULSE data is in database format. It shouldn't be too hard to convert or even to flag incidents as being from the old system. I know there are some incidents on the system that happened before PULSE was introduced and they are flagged as such.

    PULSE is essentially already a cloud based system working with databases stored on servers.


    Just my 2c, no idea of the cost but if you're going to spend big might as well try and get all your systems on the same page.


  • Registered Users, Registered Users 2 Posts: 120 ✭✭irishrgr


    Yep, spot on. As mentioned above, this is the standard really and pretty much how our system works. Calls get sent to closest unit, can be prioritized (active assault over the barking dog next door), additional units assigned and so on. Our system is "joint" in that we share the same dispatching program with Fire & EMS and it works very well.

    On the call text on your screen you see updates from other agencies, know which and how many others are responding, etc. Responding to a traffic accident, I (and dispatch) can see an update from say Fire that says "fatality collision", then we know to send a traffic unit, notify homoscide, crime scene and get them going too.

    The system compartments certain info (data protection), so any LEO info (when we run names, number plates, etc) cannot be seen by the non-LEO agencies and of coourse they don't have that capability.

    I'm sure the concept of AGS sharing anything with anyone would get heads spinning at Dublin Castle, but it's routine over here and effective. At the end of the day, we're all public safety.

    Lots of systems out there, just a matter of pulling them all together.

    Incidentally, we have almost no sworn officers who run this other than an overall supervisor. All our call takers, dispatchers, data admins, terminal operators are civilians. No need for a "badge" to take calls & type, give it to a vetted civvie to do and put badges on the street. This is common practive over here....now I bet that would get some AGS management heads completely spinning around.....shock, horror, civilians....goodness :-)


  • Registered Users, Registered Users 2 Posts: 1,663 ✭✭✭BaronVon


    irishrgr wrote: »
    Incidentally, we have almost no sworn officers who run this other than an overall supervisor. All our call takers, dispatchers, data admins, terminal operators are civilians. No need for a "badge" to take calls & type, give it to a vetted civvie to do and put badges on the street. This is common practive over here....now I bet that would get some AGS management heads completely spinning around.....shock, horror, civilians....goodness :-)

    Indeed it would, and, worse still, with no Garda administrators, the promotion pool would dry up quickly too :pac:


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  • Registered Users, Registered Users 2 Posts: 4,160 ✭✭✭TheNog


    Too much common sense and forward thinking here. Thread should be closed imo


  • Registered Users, Registered Users 2 Posts: 2,780 ✭✭✭carzony




  • Registered Users, Registered Users 2 Posts: 14,381 ✭✭✭✭Potential-Monke


    God, wouldn't it be lovely to have a system like irishrgr has. Imagine that, crime units investigating crime calls!!! And you would see more Gardaí on the streets/beat.


  • Registered Users, Registered Users 2 Posts: 78 ✭✭voter1983


    How many more Gardaí would be needed to introduce such a system


  • Posts: 0 [Deleted User]


    voter1983 wrote: »
    How many more Gardaí would be needed to introduce such a system

    0. It would just change the investigation process which would keep the inspectorate happy.

    That's not taking away from the lack of Garda numbers. Still need a serious increase to cover the streets.


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