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Any dealings?

  • 06-01-2015 11:02am
    #1
    sogood
    Registered Users, Registered Users 2 Posts: 1,258 ✭✭✭


    Hi all, I'm just wondering if anybody has had any dealings with Marine Web Store Ireland lately? They are based in Killeagh in Cork and last Monday, December 29th I placed an order with them. I received my order confirmation email and a reference number, but so far, nothing else.

    To allow for the New Years' Interruption I waited until yesterday to ring and called a mobile number, only to be sent to an answering machine. Today I rang their landline number and got an answering machine again, neither of which had any "greeting" just the standard "please leave a message", which I did, on both occasions, leaving my contact details etc.

    Should I be hearing alarm bells? I'm based in Kerry and in the past I have shopped online from a company in Dublin and received them the next day!

    I hope my fears are groundless, but maybe it might be a warning to others.

    I will naturally keep you updated.

    Thanks in advance.


Comments

  • #2
    fergal.b
    Moderators, Motoring & Transport Moderators, Sports Moderators Posts: 6,344 Mod ✭✭✭✭fergal.b


    Their web page was not updated since 4th of December so maybe they are still on hols :)




    .


  • #3
    the beer revolu
    Registered Users, Registered Users 2 Posts: 17,406 ✭✭✭✭the beer revolu


    They probably only went back to work yesterday.


  • #4
    sogood
    Registered Users, Registered Users 2 Posts: 1,258 ✭✭✭sogood


    the beer revolu wrote: »
    They probably only went back to work yesterday.

    Possibly, but you'd think they might respond to any messages? I also rang twice so far today, on three different numbers, an 086, a Cork and a Dublin number.

    We shall see.

    Thanks for the response.


  • #5
    sogood
    Registered Users, Registered Users 2 Posts: 1,258 ✭✭✭sogood


    So, an update. I sent off an email to the company this morning, using their own web page facility and despite not holding my breath, I'm happy to say that I got an answer.

    They explained, with apologies, that they are in the process of moving premises, but that my order has been dealt with and should be dispatched tomorrow, via courier and a confirmation is to follow as soon as it is on its' way.

    So, hopefully, all is well!!


  • #6
    sogood
    Registered Users, Registered Users 2 Posts: 1,258 ✭✭✭sogood


    Latest news on the above is that my order finally arrived, yesterday, Jan 12th. albeit with one item missing. This is to follow on. I won't go into the gory detail of all the to-ing and fro-ing, numerous phone calls, different information gotten from different parties, incorrect tracking number, order re-routed, sent back to base depot etc. etc.

    I'm just glad it's finally here, just so you all know.


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