Tesco arkeen turing customers away at 20:45 official closing time is 21:00

shadowcomplex

I realise its new years and people want to get out for the new years celebrations but Tesco Arkeen has advertised to be open until 21:00 this evening and yet the guy on security was turning away customers at 20:45 and ushering people already in the store out the emergency exit door, I think this is an absolute disgrace, business hours are business hours and the time for workers to finish up comes after 21:00, I'm not ranting because I was turned away. I luckily got in at 20:30 but when I saw an old man get turned away at 20:45 it made my angry, new celebrations are for everyone

irish_goat

Can't blame them, I'd imagine most people who show up at 8.45 won't be out in 15 minutes.

duffman13

shadowcomplex wrote: »

I realise its new years and people want to get out for the new years celebrations but Tesco Arkeen has advertised to be open until 21:00 this evening and yet the guy on security was turning away customers at 20:45 and ushering people already in the store out the emergency exit door, I think this is an absolute disgrace, business hours are business hours and the time for workers to finish up comes after 21:00, I'm not ranting because I was turned away. I luckily got in at 20:30 but when I saw an old man get turned away at 20:45 it made my angry, new celebrations are for everyone

A lot of retail outlets do this on new years and xmas eve. A lot of customers come into small stores 45 mins before closing and will still be there after closing so I imagine in a bigger store like tesco it's even worse. Bad form really but not uunusual at this time of year

rasper

Almost put money on it staff didn't walk out at 20.59

shadowcomplex

irish_goat wrote: »

Can't blame them, I'd imagine most people who show up at 8.45 won't be out in 15 minutes.

The ol lad said he only wanted to get 1 thing, probably just wanted to get a few cans of Guinness or a bottle of whiskey. I think most people going in at this time know their time is limited

shadowcomplex

rasper wrote: »

Almost put money on it staff didn't walk out at 20.59

that's besides the point, business hours are up to 21:00 end of story

deise08

If there was something that you really needed why would you leave it til when the shop is nearly closing to get it?

Kristopherus

shadowcomplex wrote: »

that's besides the point, business hours are up to 21:00 end of story

Get a life ffs. If you saw the old man laying into the security guard, you would'nt be on here ranting about it:rolleyes:

titchy

shadowcomplex wrote: »

I think most people going in at this time know their time is limited

Then you've never worked in retail

The staff are people too, with families...don't begrudge them trying to get home to their families on NYE (they won't get out at 9)
I'm sure they've worked Christmas Eve, St. Stephen's Day, NYE and are probably back in again tomorrow....give them a break.

shadowcomplex

deise08 wrote: »

If there was something that you really needed why would you leave it til when the shop is nearly closing to get it?

I dunno sh1t happens, perhaps it was something I just wanted it in the last half hour or perhaps it was something I didn't really need but heck since I have an option to get it in a shop that says its open until 21:00

shadowcomplex

titchy wrote: »

Then you've never worked in retail

The staff are people too, with families...don't begrudge them trying to get home to their families on NYE (they won't get out at 9)
I'm sure they've worked Christmas Eve, St. Stephen's Day, NYE and are probably back in again tomorrow....give them a break.

Then thats between them and their bosses at Tesco to officially put the closing time at 20:30. I am sorry their is no argument here a business states its open until 21:00 should do so

shadowcomplex

Kristopherus wrote: »

Get a life ffs. If you saw the old man laying into the security guard, you would'nt be on here ranting about it

OMG face palm. No I wouldn't and yea he'd be in the wrong but what's your point?

braddun

procrastinators locked out of tescos


beerless

curioser

They probably mean the store closes at 21.00, not that the doors stay open till 21.00. Ergo, in order to close the store at 21.00, the doors will have to close to customers some time previous to 21.00.

my3cents

I thought ever Lidl helped were they closed too?

Kristopherus

shadowcomplex wrote: »

OMG face palm. No I wouldn't and yea he'd be in the wrong but what's your point?

My point is you should have minded your own business. Its not as if Tesco was doing sfa business all day. Today was one of their busiest days of the year, and you are begrudging the staff getting a few minutes off.

shadowcomplex

Kristopherus wrote: »

My point is you should have minded your own business. Its not as if Tesco was doing sfa business all day. Today was one of their busiest days of the year, and you are begrudging the staff getting a few minutes off.

I'm sorry but your wrong and I did mind my own business. The simple fact remains is that a business has advertised to be open until 21:00, if it had advertised closed at 4pm, 6pm, 8pm or closed all day I'd be fine with that but they didn't. My complaint is with the business not with the workers , oh and for your information I am on call for what I work at all night so if I'm called I'm called tough sh1t, the workers in tescos aren't forced to be there but when they are they need to comply with what's asked of them. God knows there's plenty of people to take their place in this town

rasper

Almost put money on it staff didn't walk out at 20.59

Whosthis

shadowcomplex wrote: »

I'm sorry but your wrong and I did mind my own business. The simple fact remains is that a business has advertised to be open until 21:00, if it had advertised closed at 4pm, 6pm, 8pm or closed all day I'd be fine with that but they didn't. My complaint is with the business not with the workers , oh and for your information I am on call for what I work at all night so if I'm called I'm called tough sh1t, the workers in tescos aren't forced to be there but when they are they need to comply with what's asked of them. God knows there's plenty of people to take their place in this town

I think I've spotted your real issue.

shadowcomplex

Whosthis wrote: »

I think I've spotted your real issue.

No its what I signed up and agreed to before hand so no issue at all, making big bucks anyway so its grand ;-)

paulmclaughlin

Opening hours are what the shop has to be open for, not the time they have to permit customers to enter up to.

Many shops do not take customers in 15 minutes before closing time.

Asmodean

shadowcomplex wrote: »

If your intellect is to be based on this on this post I wouldn't bother, I don't imagine you earn much

Ah come on now what has that got to do with anything? If you have an issue with Tesco why are you resorting to personally abusing people who don't agree with you?

shadowcomplex

Asmodean wrote: »

Ah come on now what has that got to do with anything? If you have an issue with Tesco why are you resorting to personally abusing people who don't agree with you?

Because the guy posted the exact same post twice which is taking the piss

evolving_doors

Ah jayyyysus first world problems. If the store had served people up untill 20:59 -WITH THE FRONT DOORS STILL LETTING PEOPLE IN- then you can be guaranteed that there'd be still folk dothering up to the till at 21:15.

And then what would happen?

cue "Tesco arkeen turning customers away despite letting them in at 20:59" thread. Oh the inhumanity.

Same excuses as the folk rocking up to the pub ad the doorman says no sorry "shur I'll just be going in for the one and I promise I'll be quick".

The only essential thing I can think of is medicine (or baby food!). If your dad is sick OP then away with himself to a hospital. If not then tell him go home and man-up without his .... well actually what was it that was so important?

qt3.14

Pretty common practise OP, especially this time of year. The alternative is to leave the doors open to 2100 but close the tills down and order everyone out of the shop, which I'd imagine you'd be equally indignant about.

wmpdd3

No sympathy.

There were still transactions going through the tills at 21.07.

Those customers were in well before 20:30.

Everyone says they only need one thing.

Everyone says they'll be quick.

Everyone says they will be well gone by 21:00.

There's announcements at 20:30 and 20:45 to make you way to the tills as they are closing.

Still there's a straggler at the tils 5 mins after they have closed with a trolly of shopping to be put back.

If you think you have a complaint to make:

http://www.tesco.ie/contact-us/customer_service_contact_form/

kryogen

Stopping new people coming in at 15 minutes to close of business is hardly unreasonable tbh, there are people inside already who will have until 9 to get their **** done, you can be sure the staff are not going to be getting out at 9 anyway, nor 9.30 for plenty of them either I would bet.

If something was that important to you go earlier next time and make sure you get it

evolving_doors

Although if it was johnnies he was after then I'd make an exception.

syklops

curioser wrote: »

They probably mean the store closes at 21.00, not that the doors stay open till 21.00. Ergo, in order to close the store at 21.00, the doors will have to close to customers some time previous to 21.00.

Have you not read the rules?!? You're not allowed bring common sense to a thread like this. Get with the program.

On a serious note, I worked in Dunnes in the late 90's. Closing up at 10 to 9 there'd always be some aul wan or aul fella come in and potter about like we were open all night. "Now will I get white or brown bread, hmmm....".

The guy coming in for his six pack of Guinness or bottle of Paddy would have walked with purpose to the section with the booze and been at the checkout before the security guard noticed it.

deisemum

They do the same when it's a bank holiday and I've seen them not letting people in at 6.35pm when they've advertised to be open until 7pm.

I think they should advertise the earlier closing time if they want to finish earlier and not mislead people considering when they advertise their regular closing time they don't stop you going in 15 or 25 mins before the advertised closing time.

Hijpo

shadowcomplex wrote: »

I just wanted it in the last half hour or perhaps it was something I didn't really need but heck since I have an option to get it in a shop that says its open until 21:00

You think **** it, I'll rock up at 9pm instead of 7pm even though you have needed it since like 5pm???

This is whats wrong with humans and a sense of what's known as "consideration"...

Oink

I'm glad the staff got home early. But the sign on the door is intended for customers.

Telling the customers "Open until 9" means they can come in until 9 (ish). Not "open until 9 but it will take us x amount of time to lock up so you need to deduct x minutes from the advertised closing time". How are customers supposed to guess what time a certain shop is going to close at if they can't rely on the time on the door??

At the same time I don't expect to be allowed to roam the aisles for 10 minutes at closing time either, thats fair enough. But ffs 9:00 does not mean 8:45. And whether I leave my 2 minute shopping until 8:45 or not is nobody's business...

Adyx

Oink wrote: »

I'm glad the staff got home early. But the sign on the door is intended for customers.

Telling the customers "Open until 9" means they can come in until 9 (ish). Not "open until 9 but it will take us x amount of time to lock up so you need to deduct x minutes from the advertised closing time". How are customers supposed to guess what time a certain shop is going to close at if they can't rely on the time on the door??

At the same time I don't expect to be allowed to roam the aisles for 10 minutes at closing time either, thats fair enough. But ffs 9:00 does not mean 8:45. And whether I leave my 2 minute shopping until 8:45 or not is nobody's business...

Doesn't matter what the sign says, there's no law that says they have to stay open till 9. Legally I could stay open till 1:30 am or 2 am - most nights I work, that rarely happens lately though because it's not worth paying the costs for it. Customers just have to expect that retail requires a certain amount of flexibility since the business is so changeable. If that's unacceptable to anyone I suggest they get access to Ranting & Raving and read the Cries of Retail thread. Even if you've never worked in retail you'll feel like punching customers in the head.

shinzon

you or your father had all day to go there in fact had all day to go anywhere to get whatever you needed, yet for your convenience you wanted to roll up new years eve and expect the shop to remain open so you could do your shopping, delaying the workers in there from getting home to spend the remainder of New years eve with family and friends

What a selfish obnoxious attitude to have.

Shin

NSAman

Used to work in retail, you could be DAMNED sure some A***ole would walk in at 5 minutes to closing and keep everybody behind for an hour and walk out having purchased nothing. Christmas Eve (which is a nightmare for staff they are exhausted, New Years Eve, anytime you need to close and get some family time) there was always one or two who would do this. Eventually we started closing the doors at 10 minutes to closing, stopped the issue completely.

Staff in retail have a crap time at Christmas, when many people are off work, they deserve time to themselves and closing time is 9.00pm, what was wrong with the OP getting off his ass earlier and doing some shopping, they were open all day!

The Bowling Alley

This is becoming a thread of people who work with the public V people who don't.

saintchrisburg

First off, I think it's completely within reason to turn away people a quarter of an hour before closing. Anybody who sees "closes at 9" and thinks they can go 8:45 and be fine is just taking the pi$$. Even offices that interact with the public still see issues like this. In previous jobs I've had, I've seen people come 4:58 (office closing at 5) and expect to be able to have a full interaction. Sorry, it isn't fair to the employees to have to sacrifice personal time in order to assist someone who is just being an a$$. There will always be exceptional circumstances of why the person couldn't arrive earlier, and we can sympathize in those cases, but it still is what it is.

Seems the easiest way of going about it, from the shop's perspective, would be to add one line. "Doors close at 8:45. Shop closes at 9:00" or "Close at X:XX. Last entry 15 minutes prior". Something like that. Would save the shops and customers a lot of headache.

Sully

Lets put the handbags away folks. No need to get personal!

twowheelsonly

shadowcomplex wrote: »

The ol lad said he only wanted to get 1 thing, probably just wanted to get a few cans of Guinness or a bottle of whiskey. I think most people going in at this time know their time is limited

You should hang around a bit and watch a bit more. I'm willing to bet that there were people still arriving at 8.50, 8.55, 9.00, 9.05 and probably up to close to half past. Where do they draw the line? They decided on 8.45 and it's their business so they can do that if they like.
This was one of my bugbears in retail. Even with the doors closed and main lights out you'd have someone trying to take the doors off the hinges. "It says you close at 5.30 and it's only twenty to six now..... I just want to have a quick look around..." etc.

TrustedApple

Notting wrong in my eyes refusing people at 8.45 EG just like last orders in a pub there last people to come in was before that and it takes people on AVG 10 mins in shop to get what they won't and to have a look around so 9.00pm is perfect for them to be closing at and expecting people to be out by then.

There is no need to give out about there closing time if you wonted something so bad you would have made the effort to head to tesco earlier to get what ever said item is.

NSAman

twowheelsonly wrote: »

You should hang around a bit and watch a bit more. I'm willing to bet that there were people still arriving at 8.50, 8.55, 9.00, 9.05 and probably up to close to half past. Where do they draw the line? They decided on 8.45 and it's their business so they can do that if they like.
This was one of my bugbears in retail. Even with the doors closed and main lights out you'd have someone trying to take the doors off the hinges. "It says you close at 5.30 and it's only twenty to six now..... I just want to have a quick look around..." etc.

I can vouch that Christmas morning at 2.30am my phone rang one year, to open the store as Daddy forgot to pick up juniors present. Being a silly fool, I drove the 20 minutes to work, opened up and was abused for closing on time.

Where was Daddy? In the pub with his friends.

Some people just need a swift kick in the ass. NEVER again did i do this. Kids being disappointed, sorry, parents have responsibility too.

looksee

Some years ago my youngest daughter was working parttime in a local supermarket. They always seemed to end up leaving late because cleaning had to be done after closing, though pay was only until closing. On Christmas eve she was due to finish at 7 so I went to pick her up as it was lashing rain. I waited and waited, finally she emerged at 8. She had closed and cleaned the deli, but someone came in after 7 - the doors were being reopened by the boss as there were people still wandering in. She had to reopen the deli to serve someone, then re-close it. Eventually around 7.30 the final customers left and then they had to do the clean up and close routine. Of course the staff was all part time youngsters who were afraid of losing their jobs so they did as they were told. That was totally greed on the part of the boss and lack of consideration from the customers. Thankfully it was a pretty useless store and eventually shut.

Flutterby80

What people who have never worked in retail fail to understand is that when a store closes that does not mean that the staff can down tools and walk out the door. The store has to be tidied and ready for trade the following day, you never know when an area manager is going to spring a suprise visit. Tills have to be taken off and in some cases reconciled before lock up. Staff searches have to be carried out before anyone can leave.
I can guarantee you that no one left that store before 9.15 at the earliest so I'm sorry but they were more than entitled to close the doors at 8.45, especially when it's a supermarket where people could potentially spend anything up to an hour shopping.
I work in retail managent myself and I will often close the doors 10 minutes prior to the store closing time particularly if the store is busy. The staff have a right to get out of work reasonably on time, if I didn't close the doors we wouldn't get locked up til at least 6.30/6.45 some days!

dzilla

God what a thread out of nothing.

Contact tesco and complain if you feel so strongly.

JohnC.

shadowcomplex wrote: »

I'm sorry but your wrong and I did mind my own business. The simple fact remains is that a business has advertised to be open until 21:00

Meaning it closes at 21:00. So are they technically not within their rights to shut down the tills and tell everyone inside to leave the second it hits 21:00, weather they've been through the tills or not? If you're shopping isn't done, tough, we're closed. What would your opinion be on following the rules that way instead? I mean, it isn't breaking the rules you say they should abide by, even if you only enter at 20:59:59 and they shut down a second later.

Boooourns

Probably the most boring thread title I've ever seen, well done on that.

evolving_doors

Boooourns wrote: »

Probably the most boring thread title I've ever seen, we'll done on that.

So how would you 'sex it up' so?

ACANDROID

Probably been said already but if they were still letting customers in at 9, the staff would never get out.. feel bad for the guy who they wouldn't let in but having spent seven years in retail, last minute shoppers are the worst..

Digital Society

What a ****ty thread. So an idiot actually expect all the employees to stay past there paid contracted time just cause that typical asshole who leaves everything to the last minute gets his few cans.

Shops have been doing this for how many decades now and slow mo comes in and complains after he can't get his cans.

And then the best bit is he comes on Boards expecting a huge reaction from others and for people to take his side.

radharc

Digital Society wrote: »

What a ****ty thread. So an idiot actually expect all the employees to stay past there paid contracted time just cause that typical asshole who leaves everything to the last minute gets his few cans.

Shops have been doing this for how many decades now and slow mo comes in and complains after he can't get his cans.

And then the best bit is he comes on Boards expecting a huge reaction from others and for people to take his side.

A lot of people with no clue of retail ITT. The opening hours advertised are the houra the business is ppen to the public, not the employees' clocking off time.

Wanderer2010

How the hell did this thread get to 4 pages.....

If you need to get something then organize your time so you are not arriving at the last minute and causing hassle for the staff, just common sense really. I never understood these idiots who wait until the very last minute to get stuff, nobody is that busy that they cant put aside time for shopping ffs. :mad: