Eircom PW - SIMON 3 - Beeping!!!!

Embla · 23-12-2014 9:46pm #1

Hi - I have a Simon 3 alarm system installed in 2008 by Eircom - we have since discontinued the monitoring service. Meanwhile, my broadband supplier was suggesting that the alarm could be interfering with the BB signal, so I disconnected the wires from the Eircom junction box. Broadband issue is now fixed, though I don't think it had anything to do with the alarm system. However now I have a constant beeping stating that the telecoms connection is failed.

So my question is:-

1) I only have the User Code, but I have all the original installation documentation - how can I decipher the engineer code from the account number?

2) Once I have the engineer code, can I reprogram the unit to call my mobile phone and forget about Eircom monitoring or do I need a separate dialer - if so what type?

3) How do I reconnect the alarm wires at the junction box - I have 3 pairs of wires - Orange/White; Blue/White & Green/White

4) I have downloaded the "Simon Security System User Guide" - is there an engineers manual too?

I am reasonably proficient at electronics, so hoping I can do a DIY fix!

Any help would be appreciated. Merry Christmas!!

Embla · 23-12-2014 11:34pm

I managed to get the unit rewired and comms works fine and no beeping.

Still keen to hear from anyone who can advise re engineer code and redirecting dialing to my mobile phone.

Thanks

KoolKid · 24-12-2014 8:24pm

Hello Embla
I am going to PM you regarding the code and the engineer manual.
What you need to do is open the outer lid and enter engineer code.
Delete option 04 and done
Then delete option 05 and done
Then delete option 06 and done.
Add option 43 Input the number you want to ring and done.
Add option 44, 10 and done.
Add option 17, 20, and done.

For option 17 some of these panels need to see 3 digits, if so enter it as
Add option 17, 020 and done.

Embla · 26-12-2014 12:39pm

Hi KoolKid..

Thanks for your assistance and PM's. I eventually worked our engineer code...so I have access now to program panel.

However, I deleted option 4 as you advised, but I couldn't find Option 5 nor 6 to delete (by cycling through the option button and listening to the menu)

I did manage to add Option 43 plus my mobile phone number, but similarly it didn't give me Option 44 nor 17 to add. So I just tried setting off the alarm, by arming the system and opening the panel door. I waited for quite a while but no call came through to my mobile. So I cancelled the alarm. I then tried phoning my home phone from my mobile - normally if not answered this got me though to the alarm system - but this time the number was engaged. So it seems like I have more work to do...! Any ideas?

Embla · 26-12-2014 12:50pm

OK - some progress...

When I checked my mobile phone I had loads of missed calls from my home phone number. So I re-armed the alarm again and set it off while watching my phone. I would see incoming call for a quick second and then it would hang up instantly. This happened 3 times. So any idea if this is the way its meant to work, or should I not be able to answer and hear what the status of the alarm is?

Embla · 09-01-2015 11:29pm

Anyone got any ideas?

altor · 10-01-2015 10:20am

Embla wrote: »

Anyone got any ideas?

When you drop the lid, enter your engineer code.
Press the option button and it will go through all the options available.
Can you tell me if option 4,5,6 are available?

Embla · 10-01-2015 6:19pm

Hi Altor

Thanks for your feedback.

Checked Options - 4,5,6 are NOT available - at least they were not called out when I pressed option key.

What next?

Thanks!

altor · 13-01-2015 7:30pm

Embla wrote: »

Hi Altor

Thanks for your feedback.

Checked Options - 4,5,6 are NOT available - at least they were not called out when I pressed option key.

What next?

Thanks!

If they are not available you do not have full engineer access to the alarm system.
If you deleted these it would say it was off when going through the options.

Embla · 14-01-2015 8:26pm

altor wrote: »

If they are not available you do not have full engineer access to the alarm system.
If you deleted these it would say it was off when going through the options.

I am confused. I thought I had found that the engineer's code was programmed the same as my user code, because I was able to program in my phone number. Is it worth calling PhoneWatch and see will they give me the engineers code? I don't have a plan with them anymore.

altor · 14-01-2015 8:38pm

Embla wrote: »

I am confused. I thought I had found that the engineer's code was programmed the same as my user code, because I was able to program in my phone number. Is it worth calling PhoneWatch and see will they give me the engineers code? I don't have a plan with them anymore.

When you drop the lid and enter your user code it brings you into the user menu.
Sent you a P.M. re the code.

Embla · 15-01-2015 11:37am

Altor

Thanks a million for sorting me out!

I am now independent of PhoneWatch....

All the best

Embla

altor · 15-01-2015 9:12pm

Embla wrote: »

Altor

Thanks a million for sorting me out!

I am now independent of PhoneWatch....

All the best

Embla

You are welcome

All very easy when you have the correct code

in_the_dark · 21-01-2015 1:14pm

Good afternoon,

I have the same issue with my PW panel, could I kindly avail of the same assistance regarding the engineering code and manual?

Many thanks,

KoolKid · 21-01-2015 2:08pm

Hi
I have sent you a PM re the code and manual

westernskies · 20-02-2015 7:32pm

Hi
I'm having the same problems with beeping. Would I also be able to get the engineer code?
thanks in advance

altor · 20-02-2015 9:49pm

westernskies wrote: »

Hi
I'm having the same problems with beeping. Would I also be able to get the engineer code?
thanks in advance

Sent you a P.M.

westernskies · 21-02-2015 3:08am

I didn't realise the access code when the panel is opening was the same as the disarm code. I didn't actually have the numbers of the disarm code, only knew which buttons to press. But I wrote down all the permutations, and after going through 17 I hit on the right digits.
After that turning off the beeps was as simple as:
Enter access code
Press Delete
Press #
Press Done

And that's it. Hard to believe those three simple button presses have been coming between me and sleep for the past couple of weeks.

altor · 23-02-2015 6:47pm

westernskies wrote: »

I didn't realise the access code when the panel is opening was the same as the disarm code. I didn't actually have the numbers of the disarm code, only knew which buttons to press. But I wrote down all the permutations, and after going through 17 I hit on the right digits.
After that turning off the beeps was as simple as:
Enter access code
Press Delete
Press #
Press Done

And that's it. Hard to believe those three simple button presses have been coming between me and sleep for the past couple of weeks.

This will silence the beeps but does not solve the problem. All you have done is turned off option 01 in the control panel. I would only advise doing this as a temporary fix. These beeps are there to indicate a problem with your system.

altor · 23-02-2015 6:48pm

westernskies wrote: »

I didn't realise the access code when the panel is opening was the same as the disarm code. I didn't actually have the numbers of the disarm code, only knew which buttons to press. But I wrote down all the permutations, and after going through 17 I hit on the right digits.
After that turning off the beeps was as simple as:
Enter access code
Press Delete
Press #
Press Done

And that's it. Hard to believe those three simple button presses have been coming between me and sleep for the past couple of weeks.

This will silence the beeps but does not solve the problem. All you have done is turned off option 01 in the control panel. I would only advise doing this as a temporary fix. These beeps are there to indicate a problem with your system.
When fixed it can be turned back on by adding the option 01 again.

westernskies · 24-02-2015 2:25am

altor wrote: »

This will silence the beeps but does not solve the problem. All you have done is turned off option 01 in the control panel. I would only advise doing this as a temporary fix. These beeps are there to indicate a problem with your system.
When fixed it can be turned back on by adding the option 01 again.

Thanks for your replies.
The immediate problem was the beeping in the middle of the night, and that's what this solved. I already knew the system battery was low, and didn't need reminding every four hours. On principle, I don't want to pay Eircom lots of money for something I can do myself. Now I can shop around for a replacement battery in my own time.
Also, I do turn the beeps back on when I'm leaving the house so that I can get the 30-second warning.

altor · 24-02-2015 9:59am

westernskies wrote: »

Thanks for your replies.
The immediate problem was the beeping in the middle of the night, and that's what this solved. I already knew the system battery was low, and didn't need reminding every four hours. On principle, I don't want to pay Eircom lots of money for something I can do myself. Now I can shop around for a replacement battery in my own time.
Also, I do turn the beeps back on when I'm leaving the house so that I can get the 30-second warning.

No problem, just making you and everyone else aware of what the option does.

Maryru · 06-08-2015 10:20am

Hi, i see tou managed t9 get up and running with alarm system. I am looking for "master code" possibly same as engineer code, to my eircom phonewatch Simon 3 alarm system. This would be the code used to stop beeping after changing a sensor battery. Can anybody help please

KoolKid · 06-08-2015 11:57am

Unfortunately we are no longer allowed help you here with user codes or engineer codes.
If you press the status button what does it say.

Maryru · 07-08-2015 7:33am

KoolKid wrote: »

Unfortunately we are no longer allowed help you here with user codes or engineer codes.
If you press the status button what does it say.

Thank you for your reply koolkid. I think I solved the problem. Changed sensor battery and beeping continued past few nights, but yesterday I did a system test and set alarm, rattled the new batteried sensor to rest it, completed test and then system status gave me up to date details & I think beeping is gone! All good :-)

Cribinge · 27-12-2015 11:09pm

Hi all

New here.

Re: engineer access codes for Eircom PhoneWatch Simon Panel.

I too would like to be independent of PW by having my mobile dialled when alarm goes off
but lack the engineer code to do so.

I would greatly appreciate it if anyone could help me out with this also

Tnx

KoolKid · 28-12-2015 12:06am

Unfortunately we are no longer allowed help you here with user codes or engineer codes.

Oiche · 01-12-2016 11:00am

Hi Kool Kid I have an issue with a Simon 3 eircom alarm No longer monitored but I need to change the internal battery would you be able to let me know how to get the engineer code ?? I see you replies on Boards.ie I'm new to this and I would be grateful for your help Thanks Oiche

Oiche · 01-12-2016 11:07am

Hi I emailed but nor sure if you can help re GE Simon 3 Eircom Alarm engineer code Just we were hit badly by a coeboy builder and no money to finish house not a mind pay for alarm monitoring !!! Not sure if you can help really
Thanks anyway Oiche

KoolKid · 01-12-2016 6:41pm

Hi Oichi

I'm sorry but Boards rules prohibit us from offering any help with engineer codes or user codes.

BSOH · 01-04-2022 9:26am

Have a GE Simon 3 alarm, but we left Phonewatch for another monitor years ago.

It's armed at night from around 11:30 pm, but in the last few days, the control panel has started beeping, around 7 a.m. It's a fast beep, we think it's 5 beeps in a burst, every few minutes. Unarming the system silences the alarm (until the next early morning...), but there's no info on pressing the status button (except info about triggered door and motion sensors, so they are operational).

I can't find anything in the user manual or online about the meaning of 5 beeps. 1, 2, 3, 4, and 6 are listed, but not 5. Anybody know what 5 beeps might mean?

davidconroy46 · 01-04-2022 3:48pm

You will need the engineer code to disable the dialler. It can not be set up to ring your own phone.

altor · 03-04-2022 1:07pm

https://www.boards.ie/discussion/comment/118864821#Comment_118864821

If you press the status button and listen to the list it gives then press the disarm button it will clear the alarm log for you. Status light should go out once done.

When the alarm then beeps press the status button to hear what it the trouble you are having.

BSOH · 03-04-2022 6:35pm

Thanks for the info on clearing the alarm log, Altor. Since I first posted, it hasn't misbehaved (puzzling!) but I'll know what to try if it happens again.

altor · 03-04-2022 8:21pm

https://www.boards.ie/discussion/comment/118875571#Comment_118875571

No problem at all.

Touch wood it stays that way

BSOH · 10-04-2022 1:52pm

OK, that beeping recurred (EARLY today!), it's actually 5 beeps, and the problem is a low battery in an elderly PhoneWatch indoors motion sensor (pictured). Can I replace the battery myself, and what do I need to know about anti-tamper switch etc.?

altor · 11-04-2022 6:45pm

Yes, drop front lid on control panel and enter user or engineer code.

Take lid off top of sensor, if you see a screw fitted take this out.

Then put screw driver in top hole you can see and lever the sensor lid from the top to release.

Battery is a CR123

BSOH · 11-04-2022 8:59pm

Many thanks, Altor and A.N.Other who sent a helpful message (may not want to be identified). Hardest bit was slipping off the top cover, and (after removing screw) cracking open the main cover - I used a hard plastic pry tool (like a strong plastic blade) meant for removing car trim panels. I'm enclosing photos to help any others in the same boat. The battery, €7.49 in Woodies, was down to 2.75 volts, but I guess I can't complain in 2022 with BestBefore date of 2017.