iPhone 5s Home button Broke ?

pudzey101

Hi lads , home button on the phone not working at all , can it be replaced ??

Have Assistive Touch enabled at the moment untill i can sort something out

Armonline

pudzey101 wrote: »

Hi lads , home button on the phone not working at all , can it be replaced ??

Have Assistive Touch enabled at the moment untill i can sort something out

You may be still under warranty, contact Apple and they may fix it for free. Go to apple.ie support.

pudzey101

private sale unfortunately just wondering can the home button actually be repaired on these devices ?

Armonline

pudzey101 wrote: »

private sale unfortunately just wondering can the home button actually be repaired on these devices ?

Doesn't matter, manufacturers warranty would still apply, contact Apple, worst that can happen is that they will quote you for the repair

pudzey101

ok cool , what do i need to contact the seriel , IMIE ? and lastly how long is waranty i have the phone about 13 months ?

Armonline

Go to here and follow the steps

https://getsupport.apple.com/Issues.action

Warranty with the store it was bought is 2 years, though Apple direct will support for 1 year. If it is just out of warranty they may give you a good deal. I had a power button problem with a 12 month old iPhone5 and Apple gave me a new phone for free.

pudzey101

aww cool its still under warranty untill december !!! just on live chat now see how things go , whats the process here ? i bought the phone off a 3rd party though

Armonline

pudzey101 wrote: »

aww cool its still under warranty untill december !!! just on live chat now see how things go , whats the process here ? i bought the phone off a 3rd party though

See what they say, can't imagine it being a problem

dave oc

Once the phone has no other damage that would void the warranty (water damage, cracks, etc) they'll replace the entire phone. They'll give 3 options:

- Standard mail: they send a box out for the phone, you send the phone in the box and when they receive it they test the phone. Once all is ok, they'll send a new phone out to you.

- advance replacement service: pay €29 to get a new phone expressed shipped to you first. You receive the new phone and put the old phone in the box (from the new one) and send it back to Apple. You'll need to provide credit card details and a hold for the value of the phone until they receive your old phone and to make sure there is no other damage to it.

- go to the Apple Store in Belfast: not suitable for everyone but it can be quicker and easier if you live near it. I've had phones swapped out there before, in and out in less than 20 mins.

pudzey101

hi lads just rang up apple ireland yeah there sending me a box , find it abit strange i had to turn off "find my iphone" i asked why she said your not allowed to know where the repair centre is lol wont it not be on the address to send the box to lol !!!

dave oc

pudzey101 wrote: »

hi lads just rang up apple ireland yeah there sending me a box , find it abit strange i had to turn off "find my iphone" i asked why she said your not allowed to know where the repair centre is lol wont it not be on the address to send the box to lol !!!

It's so they can run diagnostics on it. They will reset the phone and would need your Apple ID password as the activation lock feature is on the phone. Don't worry it's standard procedure when sending an iPhone on iOS 7 or later for repair anywhere.

pudzey101

so should i include all passwords etc on the phone when i get the box ? or would it be better to back up to itunes/icloud and restore the phone myself ?

dave oc

No don't include passwords. It would be better to backup and reset the phone before you send it. At least then you know that you data is safe and won't be accessed by anyone during the process. I'd recommend backing up to iCloud, it's much easier to restore from and is a more thorough back up.

Armonline

Don't be surprised if they take one look at your phone, verify the problem, through it in a pile to be fixed and then send you out a brand new phone instead. Apple are usually great like that.

blade1

Armonline wrote: »

Don't be surprised if they take one look at your phone, verify the problem, through it in a pile to be fixed and then send you out a brand new phone instead. Apple are usually great like that.

A refurb one I'd say.

pudzey101

dave oc wrote: »

No don't include passwords. It would be better to backup and reset the phone before you send it. At least then you know that you data is safe and won't be accessed by anyone during the process. I'd recommend backing up to iCloud, it's much easier to restore from and is a more thorough back up.

cheers mate il do both icloud and itunes to be safe !!

blade1 wrote: »

A refurb one I'd say.

it woudnt bother me as long as i have a phone back thats working lol !! yeah going to delete all data on phone after back up just restore to factory settings is it ?

blade1

There would be nothing at all wrong with a refurb!
It would be as good as a new one!

pudzey101

Sounds good lads !! What's the story anyway just Pop my iPhone into the box and follow instructions ? How do I know when the new/refurb will be sent out

guil

You will receive it the same day the following week.

pudzey101

Do u know what company delivers ? As I'm working 8-6 and nobody would be there to sign for it ?

What happens then do they leave it at the local post office etc ?

blade1

Ups I'd say

pudzey101

Nice one blade ! Il give Apple a ring tomorrow and see can they sort ups to ring me when there

dave oc

You should have got a repair ID when you set up the repair. This could have been emailed to your Apple ID email address or given over the phone.

Then go here:

https://selfsolve.apple.com/repairstatus

Put the repair ID there and it will show you exactly what is happening currently. It will show if the box has been shipped (tracking number for UPS will be displayed, go to UPS website to check it) and can also be used to see the status of when the new phone/repaired phone has been shipped.

It's probably the most important page to check during the repair process, and it's updated pretty quick with status details.

pudzey101

dave oc wrote: »

You should have got a repair ID when you set up the repair. This could have been emailed to your Apple ID email address or given over the phone.

Then go here:

https://selfsolve.apple.com/repairstatus

Put the repair ID there and it will show you exactly what is happening currently. It will show if the box has been shipped (tracking number for UPS will be displayed, go to UPS website to check it) and can also be used to see the status of when the new phone/repaired phone has been shipped.

It's probably the most important page to check during the repair process, and it's updated pretty quick with status details.

sweet man !! my empty box is in tamsworth UK !! so what happens normally if UPS call and im not home ?

dave oc

They will try and deliver it the next working day. I think if the same happens the 2nd day you will need to arrange to pick it up.

What I normally do is if I miss the first delivery I ring the UPS centre and tell them I'll pick it up from them. Therefore I can choose a time that suits me.

pudzey101

dave oc wrote: »

They will try and deliver it the next working day. I think if the same happens the 2nd day you will need to arrange to pick it up.

What I normally do is if I miss the first delivery I ring the UPS centre and tell them I'll pick it up from them. Therefore I can choose a time that suits me.

nice one mate !! they leave an envelope saying you missed delivery in the letterbox yeah ? pity they dont ring to say there on the way like fastway, dpd etc

dave oc

They leave a note to say they missed you. Yeah they don't phone on the day but site will say when the parcel is out for delivery.

Ibetit

Ups I'd say

traprunner

pudzey101 wrote: »

Do u know what company delivers ? As I'm working 8-6 and nobody would be there to sign for it ?

What happens then do they leave it at the local post office etc ?

Apple dispatch the box using Royal Mail. You return it via UPS and they will collect it from you wherever you are. It gets sent to The Netherlands for repair. Mine is with them at the moment.

pudzey101

traprunner wrote: »

Apple dispatch the box using Royal Mail. You return it via UPS and they will collect it from you wherever you are. It gets sent to The Netherlands for repair. Mine is with them at the moment.

wow was told it was belfast, uk and cork how long are u waiting traprunner so far ? just want it sent off now at the moment i cant handle my home button not working no longer lol !!!

traprunner

pudzey101 wrote: »

wow was told it was belfast, uk and cork how long are u waiting traprunner so far ? just want it sent off now at the moment i cant handle my home button not working no longer lol !!!

It took about 5 days for the box to arrive with me. It was picked up on Monday 13th at 11am by UPS. Received on Tuesday by Apple in The Netherlands. They started repairing it yesterday morning and in the last 15 minutes it has been marked as repaired. It is now awaiting dispatch back to me. So fingers crossed I have it back tomorrow.

pudzey101

aww nice one nice and quick what was up with yours ? i dont believe they repaired it anyway just through it in a pile and sent u a refurb lol

traprunner

pudzey101 wrote: »

aww nice one nice and quick what was up with yours ? i dont believe they repaired it anyway just through it in a pile and sent u a refurb lol

Nothing wrong with it but it's serial number was within their sleep button recall program so I sent it back to prevent future problems. I hope I get a refurbished one.

pudzey101

traprunner wrote: »

Nothing wrong with it but it's serial number was within their sleep button recall program so I sent it back to prevent future problems. I hope I get a refurbished one.

good thinking :cool:hope i do too , home button ***** , screen lifting up of base etc need a new one

so ups collect the box from u when its ready to go yeah ?

traprunner

pudzey101 wrote: »

good thinking :cool:hope i do too , home button ***** , screen lifting up of base etc need a new one

so ups collect the box from u when its ready to go yeah ?

Yep. You can schedule collection for a time that suits you too. All the info will be included on a leaflet that comes with the box.

traprunner

It arrived back with me an hour ago. They replaced my battery too. I don't know why because I got it replaced in an Apple store in July!

So 4 days from collection to being dropped back with me. Excellent for a 2 year old phone!

pudzey101

nice one trap are u sure its your old phone i missed my UPS delivery of my "empty box" so have to wait until monday

traprunner

Yep it is. There is a distinctive scratch on the back. Pity but sure it's about 20% brand new now..lol

pudzey101

there's a "distinctive" dint on the top of mine so i should know lol so ups should collect it back off me tuesday and have it back by friday great service

pudzey101

Recieved box today , just rang ups to order collection tomorrow the people in the call centre are a nightmare lol what happens next phone goes to Apple to acess it ?

pudzey101

one more thing , i got my phone unlocked to take a 48 sim , if they send me back a refurb will it be sim free?

guil

pudzey101 wrote: »

one more thing , i got my phone unlocked to take a 48 sim , if they send me back a refurb will it be sim free?

How did you get it unlocked? I'm not sure if they can tell if a network requested the unlock or an eBay seller etc.

traprunner

pudzey101 wrote: »

Recieved box today , just rang ups to order collection tomorrow the people in the call centre are a nightmare lol what happens next phone goes to Apple to acess it ?

They will email you with a link that you can track the progress in the Apple repair centre.

pudzey101 wrote: »

one more thing , i got my phone unlocked to take a 48 sim , if they send me back a refurb will it be sim free?

I presume that depends on how it was unlocked. If it was jail broken then it'll probably go back to the factory settings. If it was unlocked by a network operator then I think it should stay unlocked. Don't hold me to it though.

pudzey101

was unlocked by a shop nearby me that specializes in them left a note inside the box saying anyway "this phone is unlocked can u repair or replace with another unlocked device ) :

kensutz

pudzey101 wrote: »

was unlocked by a shop nearby me that specializes in them left a note inside the box saying anyway "this phone is unlocked can u repair or replace with another unlocked device ) :

The note won't count for anything if you get a replacement.

pudzey101

ok so see it was delivered to HARBOROUGH this morning and left at " dock " but checked the apple repair status and its still at "empty box shipped " ?

traprunner

pudzey101 wrote: »

ok so see it was delivered to HARBOROUGH this morning and left at " dock " but checked the apple repair status and its still at "empty box shipped " ?

They won't know about it being returned until they receive it.

pudzey101

they received it there this morning from what i can see was supose to be going to lutterworth or tamsworth but was delivered to harborough ?

pudzey101

scratch that its on step 2 diagnosing product

traprunner

Don't know why it was still saying it was in the port. Strange. But at least you know they have it and are working on it now

pudzey101

apple wont repair due to "accidental Damage" where do i stand here guys need a reply