Bought Camera off Argos

Take Your Pants Off

So I bought a camera from argos and some of ye might know that argos does not give refunds on the cameras.
But when I got it and went home.
I opened it up and to my realisation the packaging was a whole mess.
There was creases on the box aswell ad marks.
Now it just so happens that I might sell it on later or give as a gift to one of my family members, but in the boxes state they will think as if it been for years

What is my right ?
Am I able to return it ?

Spocker

If the camera isn't faulty, then you can't return it for a refund (Argos policy).

If you're going to sell it/give it away, it's going to be second hand anyway, is the condition of the packaging that important?

Either way, I don't think 'bad packaging' is a reason you can return it for a full refund.

I'm curious though, how bad was the packaging? Is it possible the camera was taken out of the box in the store to show someone and just badly repacked?

Take Your Pants Off

Nah man its still quite ad like.
I paid quite a decent money and I should not be getting this...

foggy_lad

Take Your Pants Off wrote: »

Nah man its still quite ad like.
I paid quite a decent money and I should not be getting this...

The packaging is mostly there to protect the camera from knocks and scrapes and being wedged between other stock while in shops on shelves etc so it has done its job. You bought the camera new and presumably the box was sealed so as long as everything works you have no reason to return the goods.

duffman13

Take Your Pants Off wrote: »

Nah man its still quite ad like.
I paid quite a decent money and I should not be getting this...

Did you take those with your new camera? Argos are grand, if you really have an issue with the box bring it back with your receipt and they will exchange it. They are very easy to deal with, just explain you bought it as a present and they will swap. You don't have the law on your side but they are usually fantastic to deal with.

If your using the camera yourself something like this wouldn't bother me but each to their own. Although if I was buying a second hand camera from you I'd be checking the product not the box

coylemj

Take Your Pants Off wrote: »

So I bought a camera from argos and some of ye might know that argos does not give refunds on the cameras.

This is their policy on cameras ...

To protect your personal security, we're also unable to accept returns on some non-faulty imaging and recording products such as MP3 players and digital cameras.

http://www.argos.ie/static/StaticDisplay/includeName/ReturnsAndRefunds.htm

Note that it refers to 'non-faulty' products. What they're effectively saying is that cameras are excluded from the 30 day 'no quibble' return policy.

They can't deny you your legal rights if the product is faulty but bumps and scratches on the packaging wouldn't necessarily allow you to return the goods since in the normal course of events the packaging is discarded within minutes of the recipient opening the goods.

Take Your Pants Off wrote: »

But when I got it and went home.
I opened it up and to my realisation the packaging was a whole mess.
There was creases on the box aswell ad marks.

All of the photos you've posted show external marks on the packaging, did you not notice these when you were handed the item in the Argos store? Why are you claiming that you only noticed this when you 'opened it up'?

Take Your Pants Off

duffman13 wrote: »

Did you take those with your new camera? Argos are grand, if you really have an issue with the box bring it back with your receipt and they will exchange it. They are very easy to deal with, just explain you bought it as a present and they will swap. You don't have the law on your side but they are usually fantastic to deal with.

If your using the camera yourself something like this wouldn't bother me but each to their own. Although if I was buying a second hand camera from you I'd be checking the product not the box

No the pics were taken from mobile.
In real fairness I am trying to get a full refund of my money.
As I found a cheaper one elsewhere.
So I will try to speak with them and see what they say although I think my chances are slim.

Take Your Pants Off

coylemj wrote: »

This is their policy on cameras ...

To protect your personal security, we're also unable to accept returns on some non-faulty imaging and recording products such as MP3 players and digital cameras.

http://www.argos.ie/static/StaticDisplay/includeName/ReturnsAndRefunds.htm

Note that it refers to 'non-faulty' products. What they're effectively saying is that cameras are excluded from the 30 day 'no quibble' return policy.

They can't deny you your legal rights if the product is faulty but bumps and scratches on the packaging wouldn't necessarily allow you to return the goods since in the normal course of events the packaging is discarded within minutes of the recipient opening the goods.



All of the photos you've posted show external marks on the packaging, did you not notice these when you were handed the item in the Argos store? Why are you claiming that you only noticed this when you 'opened it up'?

No at first I only saw the bottom as I was quite in a hurry. So after I got home I noticed many of the sides and there were some scratches aswel.

coylemj

Take Your Pants Off wrote: »

In real fairness I am trying to get a full refund of my money.
As I found a cheaper one elsewhere.

You have neither a moral nor a legal right to a refund.

delahuntv

so you've been trying to get other boards members to work a way for you scam a refund.?


I don't think people like being taken as fools.

Take Your Pants Off

delahuntv wrote: »

so you've been trying to get other boards members to work a way for you scam a refund.?


I don't think people like being taken as fools.

How is this scamming.
The packaging is in horrbile state.

jelenka

Take Your Pants Off wrote: »

How is this scamming.
The packaging is in horrbile state.

But there is nothing wrong with the actual camera. If the packaging is that bad, why didn't you ask for it to be replaced on the spot? Just because it is cheaper somewhere else won't get you a refund, nor will the slightly damaged packaging.

Take Your Pants Off

jelenka wrote: »

But there is nothing wrong with the actual camera. If the packaging is that bad, why didn't you ask for it to be replaced on the spot? Just because it is cheaper somewhere else won't get you a refund, nor will the slightly damaged packaging.

Yes but this is not scamming .
I already said I was in a hurry had to go somewhere so when I got back I noticed it.
I am going now to go and see what they can do for me.
If they give me new box I will settle for it.

Guy:Incognito

Take Your Pants Off wrote: »

How is this scamming.
The packaging is in horrbile state.

Horrible state? There's a few marks on the box.

That's what the box is for.

gallag

It must be a nightmare running a shop! Cannot believe the cheek of some people!

ScouseMouse

Scammers are everywhere!

BabysCoffee

Take Your Pants Off wrote: »

How is this scamming.
The packaging is in horrbile state.

Packaging does not have to be pristine. The packaging is there to ensure the product is pristine.

Take Your Pants Off

BabysCoffee wrote: »

Packaging does not have to be pristine. The packaging is there to ensure the product is pristine.

Well to me it does.
Please mod close this thread.

Take Your Pants Off

superscouse wrote: »

Scammers are everywhere!

Yh your 1 of them.

Take Your Pants Off

gallag wrote: »

It must be a nightmare running a shop! Cannot believe the cheek of some people!

Same thing can said about you.

ScouseMouse

Could this be classed as fraud? Making false allegations to manipulate a situation for personal gain? (Getting a refund about "damaged packaging " so they can get it cheaper elsewhere)

BabysCoffee

Take Your Pants Off wrote: »

Well to me it does.
Please mod close this thread.

This does not give you an entitlement to anything though.

Bongalongherb

The heavy packaging done it's job as far as I can tell in the pics, if the camera is in perfect working order you are fine. Sending the item back because of damage to the packaging is nuts. The packaging is there to keep said camera or electronic items reasonably safe in transport.

My advice to you would be to squeeze the perforations out of the box and carry on. Once the item is in perfect working order there is no problem, cardboard indentations is not a valid reason to send it back to the store.

ScouseMouse

Bongalongherb wrote: »

The heavy packaging done it's job as far as I can tell in the pics, if the camera is in perfect working order you are fine. Sending the item back because of damage to the packaging is nuts. The packaging is there to keep said camera or electronic items reasonably safe in transport.

My advice to you would be to squeeze the perforations out of the box and carry on. Once the item is in perfect working order there is no problem, cardboard indentations is not a valid reason to send it back to the store.

But that was only a front to get a refund so he could buy it elsewhere !

Bepolite

Am I missing something? How where those marks not obvious when the item was handed over?

Bongalongherb

superscouse wrote: »

But that was only a front to get a refund so he could buy it elsewhere !

What a waste of everyone's time so. Next thread please.

You should see some of my parcels I got coming from hong Kong, they were in bits, but they sure as hell know how to package them, and the items were in perfect order. Creases my arse.

bumper234

Probably just my thinking but looks like he paid for it, seen it cheaper somewhere else, all of a sudden the box looks terrible with scratches and dents (suspicious in it's own right as he was too "busy" to notice in store). And now hopes for full cash refund due to scratches on box so he can buy cheaper version.

Hopefully op gets laughed out of store.

Bongalongherb

Life is full of crinkles and indentations, but this is a bit of cardboard, I just don't see where the problem is when the item is fine. Anyway, Some folk care more about the outer covering than they do with the real item, I'm out.

Deagol

Just read this thread because it was trending and I'm stunned. Some people need a serious kick in the a$$.

Consumer rights have obviously gone way too far when people have such a fecked up sense of whats wrong and right.

Take Your Pants Off

Store gave me new box.
Was quite friendly and nice about it.
Nevertheless I got what I went for.
I asked to see the other cameras and they were in their pristine quality.

pyramuid man

Just cause you found it cheaper elsewhere, doesn't give you the right to a refund. You should have done more research before you bought. Simple as.

Take Your Pants Off

I you look at my op I was not that interested in a refund.
But mostly an exchange.
I said a refund would be an advantage though

Bongalongherb

In all fairness OP, why did you even bother, it's just cardboard covering. Was it that important to go through the trouble for yourself and the retail store over crumpled boxing ?.

I'm sure we all received parcels half broken, but I am sure the majority wouldn't go back to complain about this, once the item is in working order, it's just a hassle for both parties.

dudara

Posters - please stay polite and civil to each other.

dudara

Take Your Pants Off

dudara wrote: »

Posters - please stay polite and civil to each other.

dudara

Thank you mod.
If you don't mind can you please close this thread.

Bongalongherb

Take Your Pants Off wrote: »

Thank you mod.
If you don't mind can you please close this thread.

Don't worry about it kid, no-one is attacking you, it was all about the damaged boxing at the end of the day, there's no malice towards you whatsoever.

It's attacking the post, not the poster.

Best wishes.

delahuntv

Take Your Pants Off wrote: »

How is this scamming.
The packaging is in horrbile state.

you answered your own question in a prevous post of your own

Take Your Pants Off wrote: »

In real fairness I am trying to get a full refund of my money.
As I found a cheaper one elsewhere.

Try being honest with people and you will get respect and honest answers back. - Even if its to try and get a refund you are not entitled to!

dudara

Closing this thread as per OP's request.

dudara