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Jawbone - credit where its due

  • 23-07-2014 3:54pm
    #1
    smurfjed
    Registered Users, Registered Users 2 Posts: 10,425 ✭✭✭✭


    Purchased an UP24 about 4 months ago in the USA. It stopped working about a week ago. Contacted them online after attempting all published remedies. They immediately offered a replacement.

    They even shipped the replacement from Ireland, so i won't have issues with customs duties.

    Gotta give them 10/10 for customer support :)


Comments

  • #2
    Hanley
    Banned (with Prison Access) Posts: 21,981 ✭✭✭✭Hanley


    ^^really nice to hear stories like that, and to see people take the time to post em :)


  • #3
    dave13
    Registered Users, Registered Users 2 Posts: 813 ✭✭✭dave13


    Gotta say I had the same experience with Fitbit. Bought a flex from amazon and after about 3 months it started dying after a few hours instead of a week.
    After a couple of emails to customer support they just sent me a new one. Took about a week to arrive but good customer support experience.


  • #4
    Thephantomsmask
    Registered Users, Registered Users 2 Posts: 1,369 ✭✭✭Thephantomsmask


    Same here with fitbit, they replaced my ultra with a one when the external casing disintegrated.


  • #5
    delta36
    Registered Users, Registered Users 2 Posts: 921 ✭✭✭delta36


    Nice to hear there are companies that still take care of their customers!

    As an aside, did you guys feel those fitness trackers added to your motivation to keep exercising? On the verge of getting one, but not really sure if it's worth it.


  • #6
    Dotcomdolly
    Registered Users, Registered Users 2 Posts: 2,934 ✭✭✭Dotcomdolly


    dave13 wrote: »
    Gotta say I had the same experience with Fitbit. Bought a flex from amazon and after about 3 months it started dying after a few hours instead of a week.
    After a couple of emails to customer support they just sent me a new one. Took about a week to arrive but good customer support experience.

    Same here, mind you I was lost without it for the week!


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  • #7
    Dotcomdolly
    Registered Users, Registered Users 2 Posts: 2,934 ✭✭✭Dotcomdolly


    delta36 wrote: »
    Nice to hear there are companies that still take care of their customers!

    As an aside, did you guys feel those fitness trackers added to your motivation to keep exercising? On the verge of getting one, but not really sure if it's worth it.

    Definitely, I will *not* go to bed without getting my 10,000+ steps in & am building more walking in to my day now - e.g walking to & from gym instead of driving, dragging kids outs to do laps of local park etc.


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