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Aldi customer service

  • 10-05-2014 1:04pm
    #1
    Gar1173
    Registered Users, Registered Users 2 Posts: 7 ✭


    I reported a fault with my drill 17/04. I got a ref number and forwarded email with scan of my receipt as requested... I have not received any response as to what they are going to do about it... I have emailed a seconnd tym and still no response... Not happy with this...


Comments

  • #2
    skelligs
    Closed Accounts Posts: 196 ✭✭skelligs


    why didn't you go back to the store you bought it from and get it swapped/refunded immediately. Normally Aldi (and Lidl) are extremely good on returns.
    Also, we've had easter holiday and May holiday in past 3 weeks and normally you would allow for up to 28 days which is standard.

    Also how about ringing them? - You can imagine the number of emails they can get including tons of spam, so an email can get lost very easiloy especially if sent at a weekend - best time to send emails to companies is between 10am and 12noon as that's when the lowest amount of spam mails arrive.


  • #3
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    Just bring it back to where you bought it. They have always refunded on the spot for me.


  • #4
    Gar1173
    Registered Users, Registered Users 2 Posts: 7 ✭Gar1173


    It was over a month so i couldn't bring it back to the store... I told to contact the supplier and did provide what i was asked to provide...


  • #5
    wmpdd3
    Registered Users, Registered Users 2 Posts: 9,625 ✭✭✭wmpdd3


    try another aldi store, do you have the receipt,


  • #6
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    Gar1173 wrote: »
    It was over a month so i couldn't bring it back to the store... I told to contact the supplier and did provide what i was asked to provide...

    Your contract is with the store and nobody else! The store MUST either repair replace or refund.


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