Is anyone having issues logging into email this evening?

LynnGrace

I'm receiving a message that my log in details are not recognised, when I try to log in.

Totally Tropical

Im having the same problem.

rednik

Same problem here.

saabsaab

same here, must be a general fault?

LynnGrace

Thanks. I've given up for now. Hopefully they will sort it...

locustfurnace

yep, I have 3 eircom email addresses and none of them are working....very frustrating....

Lister1

Also have a problem here...

NSAman

Ditto

G3467

Same problem here. Getting error 0x800CCC90.

Fishy1

Same problem here. Did a quick search on the Eircom website forum & found this:
[font=Arial, sans-serif]No problem, this indicates that security questions may not have been set up on this when initially activated. To get this reset you will need to call Eircom Technical Support on 1890 260 260 if you are an Eircom Broadband Customer. If you are not an Eircom customer the number to call is 1530 277 100. They will set up new security questions which will then allow you to reset password.[/font]
[font=Arial, sans-serif] [/font]

Edited to add that I'm no longer an Eircom customer. I set up my email address around 20 years ago & use it for everything. It would have been helpful if Eircom could have given some advance warning.

Am currently on hold to Eircom 33c per minute :mad:

Edited again to add that I started the call to the Eircom 1530 number at 8.09pm. A recorded voice told me that my wait time would be 5 mins. Guess who's still on hold? This is nothing short of a money-making racket. Am going to hang up now, but I sincerely hope that one of the Eircom reps on Boards will be able to sort me out tomorrow.

ClonNGB

Same problem

eircom: Tony

ClonNGB wrote: »

Same problem

Hi all, we are currently experiencing an issue with webmail which is preventing access to mail accounts. We are working to resolve this issue as fast as we can.
As soon as we have more information we will post here. Apologies for this interruption in service.
Tony

locustfurnace

Eircom twitter account has confirmed there is an issue with webmail at present and are working to fix it currently. ...

BenRowe

me too found this thread searching it. password not recognised on the site or with windows mail

tossy

Still down. 

kub

Come guys please hurry I have 7 work emails to get out tonight.

jamesbil

Fishy1 wrote: »

Same problem here. Did a quick search on the Eircom website forum & found this:
[font=Arial, sans-serif]No problem, this indicates that security questions may not have been set up on this when initially activated. To get this reset you will need to call Eircom Technical Support on 1890 260 260 if you are an Eircom Broadband Customer. If you are not an Eircom customer the number to call is 1530 277 100. They will set up new security questions which will then allow you to reset password.[/font]
[font=Arial, sans-serif] [/font]

Edited to add that I'm no longer an Eircom customer. I set up my email address around 20 years ago & use it for everything. It would have been helpful if Eircom could have given some advance warning.

Am currently on hold to Eircom 33c per minute :mad:

Edited again to add that I started the call to the Eircom 1530 number at 8.09pm. A recorded voice told me that my wait time would be 5 mins. Guess who's still on hold? This is nothing short of a money-making racket. Am going to hang up now, but I sincerely hope that one of the Eircom reps on Boards will be able to sort me out tomorrow.

same here, last time I called that number it cost me about €20 in call charges:eek:

Rambo

same problem here 
it's being down for hours now

on the main site it says

Due to technical difficulties, eircom.net email cannot be accessed at this time.

Pretzill

Same problem here waiting for important emails too - been down for hours now -

NSAman

Eircom screwed up again....

5.15 am and still not resolved. Started work and cannot open overnight emails. Not good.

roverdublin

This is now getting serious. I cannot access my email since yesterday morning.
One of the main providers and not able to restore the service.

I am really very angry that we do not get constant updates.

Eircom ! can you please explain what is going on.

eircom: Tony

roverdublin wrote: »

This is now getting serious. I cannot access my email since yesterday morning.
One of the main providers and not able to restore the service.

I am really very angry that we do not get constant updates.

Eircom ! can you please explain what is going on.

Hi all, a fix has been put in place to allow access to webmail accounts. This fix will be rolled out over the morning. We will have more information soon.
Tony

thesimpsons

pity we had to go searching high and low for this message from eircom.  considering the size of the eircom network and the amount of people having eircom email accounts, a radio/news announcement should have been launched.  wasted hours trying to access my email accounts.  

jamesbil

I'm running a buisness from this email and need it urgently.
Password change and reset is not working.

kub

Is there any lessons that us subscribers can learn from this? Is it technically possible to receive an email sent to an eircom.net address also to a secondary address eg live.ie etc?

jamesbil

It tells me to contact Technical Support with a link to that page which has no contact number other than the general 1901

channelsurfer2

still down here. must be a major problem if its takign that long to fix.

jamesbil

kub wrote: »

Is there any lessons that us subscribers can learn from this? Is it technically possible to receive an email sent to an eircom.net address also to a secondary address eg live.ie etc?

we could probably use google as a server with the same address. this should also prevent security issues, I have had my .net mail hacked twice and used to send thousands of spam emails.

jamesbil

the problem is most of us will have tried to enter what we thought to be our user name and password and probably blocked access, now if we are not an eircom customer we will have to call the premium number and be put on hold for ages running up a huge bill...

Any chance eircom can give us a free number to call? or do it via pm?

whelan2

is anyones back working?

LynnGrace

No, mine is still not working. 

heraldo

Yep, mine is back and working.

LynnGrace

There is now a message onscreen stating that 'due to technical difficulties webmail cannot be accessed at this time'.

eircom: Tony

thesimpsons wrote: »

pity we had to go searching high and low for this message from eircom.  considering the size of the eircom network and the amount of people having eircom email accounts, a radio/news announcement should have been launched.  wasted hours trying to access my email accounts.  

Hi thesimpsons
Our apologies for this inconvenience, and we hope to have webmail access issue resolved soon. We did push out the message that an issue was affecting webmail through Boards.ie, our own forums here on Twitter and on our website here .

We will update all channels any status reports on issue.

Tony

Snaggerman

I just got access, but no new emails in inbox since last log in, 5pm yesterday eve

Edit; no access since above, still error message

eircom: Tony

LynnGrace wrote: »

There is now a message onscreen stating that 'due to technical difficulties webmail cannot be accessed at this time'.

Hi LynnGrace
Yes, this issue has affected webmail access since approximately and we hope to roll out a fix this morning. We will post any further updates to our forum here

Again our apologies for this disruption in service.

Tony

zurbfoundation

whelan2 wrote: »

is anyones back working?

no

LynnGrace

'Hi LynnGrace
Yes, this issue has affected webmail access since approximately and we hope to roll out a fix this morning. We will post any further updates to our forum here

Again our apologies for this disruption in service.'

Tony


Hi Tony
Yes, I know there is an issue, that was why I started the thread.

NSAman

Still not back yet.

Roll out this morning... how long more? No mail since yesterday afternoon.....

basill

It seems like there is some sort of issue with eircom email about every 6 months. Your network contingency planning is quite frankly shocking and it is evident that there are no backup servers. The only difference with this outage is that you appear to have acknowledged that there is a major issue. In the past its taken thread ping pong before you have realised there is a problem.

hinault

I still cannot access my Eircom account using MS Outlook.

I logged on to the Eircom webmail site and I cannot access my email account there either.

eastwest

whelan2 wrote: »

is anyones back working?

Mine is still out, since last night. Very poor notification from Eircom on their site, no explanation, nothing.

eastwest

Once this is sorted, I think it will be time to get over my stupid loyalty to Eircom for everything. Paying thru the nose for phone line, non existent broadband and an email service that is unreliable and not accessible from abroad or on mobile devices.
I need to review all this stuff at the earliest.

finbarrk

Mine not working either. Come on Eircom ffs.

Sean9015

Well, 40 minutes left of the morning and still no e-mail.  However forum on eircom website now says :

"Support teams have restored service to some customers. Users will notice that the appearance of your webmail tool will have changed. This is temporary condition and full service will be returned when full fix has been implemented.
 
Work will continue throughout the day in a phased manner to fully restore service for all remaining affected customers.
 
At the moment we do not have an estimated full restoration time."

Don't suppose those of us paying through the nose for this will get a refund.......

 

BenRowe

whelan2 wrote: »

is anyones back working?

not restored for me as claimed at
http://pressroom.eircom.net/press_releases/article/eircom_outage_update/

paulboland

BenRowe wrote: »

whelan2 wrote: »

is anyones back working?

not restored for me as claimed at
http://pressroom.eircom.net/press_releases/article/eircom_outage_update/

That Press release is noting to do with Webmail problem that is a separate issue relating to Broadband/Phone problem in south east

Webmail Problem is still not fixed yet and there still working on it
Just wish they hurry up as its my main email I use

Latest from Eircom Website
Re: Technical difficulties accessing webmail accounts Wednesday April 30th

[ Edited ]

To our customers

Re webmail issue

As a result of fix rolled out this morning some customers are now able to access their webmail account.

Please note those customers who can now access their account will NOT receive any new mails until approximately after 12.00 noon.

As access to webmail accounts is restored progressively throughout the day you will experience delays in receiving new mails due to the backlog of mails currently in the system.

It may take a number of hours after full service has been restored for these backlogged mails to be delivered.

chewed

Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request POST /Email/login.htm.

Reason: Error reading from remote server

BenRowe

paulboland wrote: »

BenRowe wrote: »

whelan2 wrote: »

is anyones back working?

not restored for me as claimed at
http://pressroom.eircom.net/press_releases/article/eircom_outage_update/

That Press release is noting to do with Webmail problem that is a separate issue relating to Broadband/Phone problem in south east

Webmail Problem is still not fixed yet and there still working on it
Just wish they hurry up as its my main email I use

Latest from Eircom Website
Re: Technical difficulties accessing webmail accounts Wednesday April 30th

                            [ Edited ]                                      
                                                                         
To our customers

Re webmail issue

As a result of fix rolled out this morning some customers are now able to access their webmail account.

Please note those customers who can now access their account will NOT receive any new mails until approximately after 12.00 noon.

As access to webmail accounts is restored progressively throughout the day you will experience delays in receiving new mails due to the backlog of mails currently in the system.

It may take a number of hours after full service has been restored for these backlogged mails to be delivered.

thanks for telling me that

FirstIn

Still down. 

eircom: Alan

Hi All

The most recent updates on this ongoing issue can be found on our community forum here: http://bit.ly/QZaPCa

Thanks
Al