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What action can I take next?

  • 09-03-2014 4:13pm
    #1
    Registered Users, Registered Users 2 Posts: 2,912 ✭✭✭


    Hi all, I'm just trying to find out what my rights here are.

    I had three 2 euro vouchers from a manufacturer. I checked the wording on them before I went in to Dunnes Stores yesterday and nowhere on the voucher did it say each one was redeemable against one product at a time only. That is often the case with vouchers, but in this case they were given to me in compensation of faulty goods.

    I bought two items from that manufacturer, one was 2 euro and the other 6 euro, and I wanted to use three of the 2 euro vouchers to pay for these two things.

    From the start it was obvious it was going to go badly. My boyfriend handed her the vouchers and she first of all stared hard at them, then looked down at the products and questioned if they were from the same manufacturer. I told her they were and to just look at the back of the product. She didn't even check that.

    Then she said that I could only use one voucher per item. I told her that nowhere on the voucher was that written or did it say 'redeemable against one item only', or any such thing, as is often on vouchers.
    These were different kind of vouchers, given to me due to faulty goods.
    She would not accept that, and when I asked her to ask her manager, she said no manager was available. She then went over to the security guard to ask him and came back saying that he had said the same thing as her.
    I said in fairness I had asked her to ask a manager not another member of staff.
    She then proceeded to read from the back of the voucher , even adding in a word to make it sound how she wanted it to. Unbelievable.

    All the while she smiled apologetically at customers in the queue implying indirectly I was in the wrong. There were other tills open and one of the customers had only stayed on to see the drama so all she had to do was ask them to go to the next till and politely say that she was dealing with a customer.

    What can I do here? It was a horrible way to be treated by her and I don't accept it, it's not okay to treat people like that, and I was a customer.

    I can contact the manager and not shop there again. Is there anything else? Any independent body overseeing this type of thing?
    I'd like to see her learn that this is not acceptable.


Comments

  • Closed Accounts Posts: 2,737 ✭✭✭Bepolite


    pog it wrote: »
    Hi all, I'm just trying to find out what my rights here are.

    I had three 2 euro vouchers from a manufacturer. I checked the wording on them before I went in to Dunnes Stores yesterday and nowhere on the voucher did it say each one was redeemable against one product at a time only. That is often the case with vouchers, but in this case they were given to me in compensation of faulty goods.

    Given by whom? Was this anything to do with Dunnes in the first place?
    pog it wrote: »
    From the start it was obvious it was going to go badly. My boyfriend handed her the vouchers and she first of all stared hard at them, then looked down at the products and questioned if they were from the same manufacturer. I told her they were and to just look at the back of the product. She didn't even check that.

    I'm bit confused by this, sounds as if the cashier had a question, you answered it and took your word for it.
    pog it wrote: »
    Then she said that I could only use one voucher per item. I told her that nowhere on the voucher was that written or did it say 'redeemable against one item only', or any such thing, as is often on vouchers.
    These were different kind of vouchers, given to me due to faulty goods.

    See above how was this Dunnes problem to start with?
    pog it wrote: »
    She would not accept that, and when I asked her to ask her manager, she said no manager was available. She then went over to the security guard to ask him and came back saying that he had said the same thing as her.
    I said in fairness I had asked her to ask a manager not another member of staff.
    She then proceeded to read from the back of the voucher , even adding in a word to make it sound how she wanted it to. Unbelievable.

    Poor service, but this is Dunnes we're talking about, not exactly know for their service.
    pog it wrote: »
    All the while she smiled apologetically at customers in the queue implying indirectly I was in the wrong. There were other tills open and one of the customers had only stayed on to see the drama so all she had to do was ask them to go to the next till and politely say that she was dealing with a customer.

    What can I do here? It was a horrible way to be treated by her and I don't accept it, it's not okay to treat people like that, and I was a customer.

    Customer are strange, strange beasts. If the cashier had asked them to move you can guarantee there would have been someone objecting, creating another issue.
    pog it wrote: »
    I can contact the manager and not shop there again. Is there anything else? Any independent body overseeing this type of thing?
    I'd like to see her learn that this is not acceptable.

    Perhaps you could clarify the points above, one reading of this is that Dunnes where simply unhelpful in giving you compensation from someone else.


  • Closed Accounts Posts: 12,898 ✭✭✭✭Ken.


    Have you been watching those American shows like extreme cheapskate and extreme couponing. In Ireland the general rule is one voucher/coupon per item unless specifically stated otherwise. If you had brought 3 of the €2 items you would have been fine.


  • Registered Users, Registered Users 2 Posts: 2,912 ✭✭✭pog it


    Bepolite wrote: »
    Given by whom? Was this anything to do with Dunnes in the first place?

    Bepolite wrote: »
    See above how was this Dunnes problem to start with?

    Bepolite wrote: »
    Perhaps you could clarify the points above, one reading of this is that Dunnes where simply unhelpful in giving you compensation from someone else.

    Dunnes Stores sell goods from this (large) manufacturer and make profits from same.
    They enter into a contract with the manufacturer to honour such vouchers as part of their bigger contract.

    The voucher worth is then redeemed by Dunnes Stores later. That's just how it works.

    There is no excuse for shabby treatment of customers.
    Firstly she stared at the vouchers, she questioned the products when she could just have read the back of the packet like I did, and she added in words that were not on the voucher to try to skew it her way.

    She had a fixed agenda with it and her treatment was offensive.
    That is unacceptable.


  • Closed Accounts Posts: 6,926 ✭✭✭davo10


    pog it wrote: »
    Dunnes Stores sell goods from this (large) manufacturer and make profits from same.
    They enter into a contract with the manufacturer to honour such vouchers as part of their bigger contract.

    The voucher worth is then redeemed by Dunnes Stores later. That's just how it works.

    There is no excuse for shabby treatment of customers.
    Firstly she stared at the vouchers, she questioned the products when she could just have read the back of the packet like I did, and she added in words that were not on the voucher to try to skew it her way.

    She had a fixed agenda with it and her treatment was offensive.
    That is unacceptable.

    So they weren't Dunnes vouchers and probably were not something the person at the till was used to seeing? How do you know Dunnes have a contract with manufacturer to accept their vouchers and why would Dunnes be bound by some other company's T&Cs ?

    The Dunnes employee took a little time to check out the voucher and asked a co-worker, big deal. Also the manufacturer has no right to dictate how you can redeem the vouchers at a different store, if Dunnes have a policy that only one voucher can be used to purchase one item, that is their right, it's not their voucher after all.

    Are you over reacting a little?


  • Registered Users, Registered Users 2 Posts: 2,912 ✭✭✭pog it


    davo10 wrote: »
    So they weren't Dunnes vouchers and probably were not something the person at the till was used to seeing? How do you know Dunnes have a contract with manufacturer to accept their vouchers?

    The Dunnes employee took a little time to check out the voucher and asked a co-worker, big deal. Also the manufacturer has no right to dictate how you can redeem the vouchers at a different store, if Dunnes have a policy that only one voucher can be used to purchase one item, that is their right, it's not their voucher after all.

    Are you over reacting a little?

    She asked the co-worker after I asked her to ask her manager. She came back to me with their answer as if that was the same as the word of a manager.
    That is my issue with that, not that she simply asked a co-worker.

    They have a contract with this manufacturer and with vouchers being so commonplace of course a company the size of Dunnes and this manufacturer would mention the issue of vouchers somewhere in the contract.

    Even if she isn't used to seeing them the wording on the back was there to read. Without adding in new words!

    Anyway if it turns out I can do nothing I'm just going to boycott them and they will lose a lot more than the 2 euro.


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  • Registered Users, Registered Users 2 Posts: 429 ✭✭Afroshack


    pog it wrote: »
    Dunnes Stores sell goods from this (large) manufacturer and make profits from same.
    They enter into a contract with the manufacturer to honour such vouchers as part of their bigger contract.

    The voucher worth is then redeemed by Dunnes Stores later. That's just how it works.

    There is no excuse for shabby treatment of customers.
    Firstly she stared at the vouchers, she questioned the products when she could just have read the back of the packet like I did, and she added in words that were not on the voucher to try to skew it her way.

    She had a fixed agenda with it and her treatment was offensive.
    That is unacceptable.


    ......really?


  • Closed Accounts Posts: 6,926 ✭✭✭davo10


    pog it wrote: »
    She asked the co-worker after I asked her to ask her manager. She came back to me with their answer as if that was the same as the word of a manager.
    That is my issue with that, not that she simply asked a co-worker.

    They have a contract with this manufacturer and with vouchers being so commonplace of course a company the size of Dunnes and this manufacturer would mention the issue of vouchers somewhere in the contract.

    Even if she isn't used to seeing them the wording on the back was there to read. Without adding in new words!

    Anyway if it turns out I can do nothing I'm just going to boycott them and they will lose a lot more than the 2 euro.


    And she told you the manager wasn't there.

    OP if you bought original faulty item in Dunnes, why didn't you receive Dunnes vouchers?

    Again, Dunnes are not bound by another companies voucher policy.


  • Closed Accounts Posts: 215 ✭✭Hanalei


    pog it wrote: »
    Dunnes Stores sell goods from this (large) manufacturer and make profits from same.

    They enter into a contract with the manufacturer to honour such vouchers as part of their bigger contract.

    The voucher worth is then redeemed by Dunnes Stores later. That's just how it works.

    I don't think you can pass comment on the contract unless you have actually read it. For all we know the contract (if it even exists; although in fairness some sort of agreement/contract most likely does exist) actually allows Dunnes enforce a 1 voucher only per product rule.

    As for what "action" you can take next? Well that sort of depends on what you want and how realistic that is. Send a polite letter/e-mail of complaint to the store manager outlining your disappointment at how you feel you were treated. See if/how they respond, and take it from there.


  • Registered Users, Registered Users 2 Posts: 2,200 ✭✭✭Arbiter of Good Taste


    To be honest I can't see what she did wrong. You were expecting the shop to redeem a voucher (unfairly IMO), and it didn't work out according to how you felt it should. There was nothing in your post to suggest she was rude or treated you unfairly. In fact, I think it's completely wrong that you come on Boards and name the shop.

    So the crux of the matter is you're left with a €2 voucher. Not a €200 voucher. I think perspective is required.


  • Closed Accounts Posts: 12,318 ✭✭✭✭Menas


    The issue here OP is your expectations. You should have checked with dunnes first to see if they accept these vouchers and what their voucher policy was rather then expecting they would do as you expect.
    Or perhaps asked the voucher issuer for confirmation on how the vouchers could be used.
    Dunnes may well have no direct relationship with the manufacturer as they could buy thru a wholesaler or other 3rd party?
    Seems to me that Dunnes handles this one ok.
    And regarding your threat to boycott Dunnes, that seems a bit childish IMO.


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  • Registered Users, Registered Users 2 Posts: 813 ✭✭✭CaSCaDe711


    OP I'll give you Eur3 for the lot :p


  • Registered Users, Registered Users 2 Posts: 8,035 ✭✭✭goz83


    pog it wrote: »

    From the start it was obvious it was going to go badly.

    Nuff said


  • Registered Users, Registered Users 2 Posts: 2,912 ✭✭✭pog it


    I gave full examples in my first post to show the sequence of her rudeness; it actually started with her not even greeting us which is the most basic of things to do. She's obviously above common decency and not interested in her job.
    If that's the case, give the job to a student or someone with a few more brains who knows enough to at least be friendly to customers.

    She stared HARD at the voucher is what I said in the first post. That was to imply it was overly done. She then straight away questioned the manufacturer of the products without even looking at the packets. So she's staring at vouchers, then not even looking at the products.

    I am going to tell the manager about how she behaved and they can decide if she was right or not. If a supermarket can't be bothered employing nice staff I'll just shop elsewhere. Supervalu top of my list now.


  • Closed Accounts Posts: 6,926 ✭✭✭davo10


    OP let it go, the employee didn't recognise the voucher and wasn't sure what to do with it. There is no harm done and you seem to be a bit hissy over something very very small like the girl staring at the voucher.


  • Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    As for checking against the manufacturer of the product, I had the same in Dunne's last month but in fairness the company made plastic bin liners, gloves, and something else I can't now recall that went under 3 different brand names. The girl had to check if all was above board and fair dues she was right to do so. I remember a similar case last year and the manufacturer covered brands of honey, bread, pot noodles and a host of other items with different brand names.
    I think without being able to see the conditions on the back of the vouchers, irrespective of what extra word you say the girl added, it is impossible to say who was in the right here. That said, I have vouchers from manufacturers that I present in Dunne's regularly and have never had any problems as long as I was abiding by the terms of the vouchers,


  • Registered Users, Registered Users 2 Posts: 429 ✭✭Afroshack


    pog it wrote: »
    I gave full examples in my first post to show the sequence of her rudeness; it actually started with her not even greeting us which is the most basic of things to do. She's obviously above common decency and not interested in her job.
    If that's the case, give the job to a student or someone with a few more brains who knows enough to at least be friendly to customers.

    She stared HARD at the voucher is what I said in the first post. That was to imply it was overly done. She then straight away questioned the manufacturer of the products without even looking at the packets. So she's staring at vouchers, then not even looking at the products.

    I am going to tell the manager about how she behaved and they can decide if she was right or not. If a supermarket can't be bothered employing nice staff I'll just shop elsewhere. Supervalu top of my list now.

    What rudeness??? I am at a total loss to see what it was she did wrong. One minute it's her not knowing what to do with a voucher, next it's her staring at the words, after that it's her not smiling at you. To be honest, you sound like you are having a total hissy fit over nothing. Move on with your life OP


  • Registered Users, Registered Users 2 Posts: 2,191 ✭✭✭NewApproach


    Is this some sort of level or does SIX EURO really warrant this much discussion?


  • Registered Users, Registered Users 2 Posts: 9,625 ✭✭✭wmpdd3


    Forget the vouchers.

    You have an issue with the way you were treated in Dunnes, make a complaint.

    Even if you wanted to pay with magic beans, you, like all customers, should have been treated to the highest customer service standards, if you believe you were not, then complain.

    End of story.


  • Registered Users, Registered Users 2 Posts: 2,912 ✭✭✭pog it


    Exactly. It was 'SIX EURO'.

    Have a read of this:
    http://supersalesme.wordpress.com/2012/01/12/nordstrom-tire-stor/

    If you don't think it warrants discussion, maybe then don't comment?

    I am offended by her entire overall manner as explained. It is all at issue here, all of it combined, not one part of the 'exchange' I had with her.

    Anyway I will relay all to the store manager and see if they want to educate their staff a bit more as in, how to say Hello to a customer, basics in literacy, and some policy info.


  • Registered Users, Registered Users 2 Posts: 9,625 ✭✭✭wmpdd3


    Listen go in and give the manager this book:

    crowningthecustomer.jpg

    and call the manufacture and tell them to send you a replacement for the faulty item.


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  • Registered Users, Registered Users 2 Posts: 2,588 ✭✭✭ahnowbrowncow


    pog it wrote: »
    Exactly. It was 'SIX EURO'.

    Have a read of this:
    http://supersalesme.wordpress.com/2012/01/12/nordstrom-tire-stor/

    If you don't think it warrants discussion, maybe then don't comment?

    I am offended by her entire overall manner as explained. It is all at issue here, all of it combined, not one part of the 'exchange' I had with her.

    Anyway I will relay all to the store manager and see if they want to educate their staff a bit more as in, how to say Hello to a customer, basics in literacy, and some policy info.

    Over €6???

    My thoughts are with all those poor souls who work in retail.

    P.S. Op get a life.


  • Banned (with Prison Access) Posts: 3,355 ✭✭✭gallag


    The cheek! !! Checking the voucher to make sure it's legitimate, in date and for the right product etc!!! Next thing they will be checking our bank notes before our very eyes to make sure they are not counterfeit! ! Keep fighting the good fight op.


  • Registered Users, Registered Users 2 Posts: 1,389 ✭✭✭h2005


    The action I would suggest is get on with your life.


  • Registered Users, Registered Users 2 Posts: 7,718 ✭✭✭whippet


    pog it wrote: »
    Anyway I will relay all to the store manager and see if they want to educate their staff a bit more as in, how to say Hello to a customer, basics in literacy, and some policy info.

    you do that and I can only imagine the conversation between said manager and co-worker after you leave!!!!

    It sounds like this lady was doing her job and came across something she hadn't seen before and decided to do what all good employees should do and that was check it out.

    You seem to take exception to this and were probably embarrassed at the checkout when the other shoppers behind you were rubber necking at someone arguing over a couple of €2 vouchers !!!!!!

    You started this thread looking for advise as to where to go next ...

    What are you looking for? an apology, a neck on the chopping board? more free stuff? compensation? apology in the national press?

    If you let us know what your desired outcome is we probably can offer some advise as to how to achieve it should it be at all possible?


  • Closed Accounts Posts: 717 ✭✭✭rubberdiddies


    whippet wrote: »
    It sounds like this lady was doing her job and came across something she hadn't seen before and decided to do what all good employees should do and that was check it out.

    Problem is though it looks like she wasn't doing her job she refused to get the manager. There is ALWAYS a manager or assistant manage on duty in dunnes. If in fact there wasn't and the lady was being truthful in saying that then The manager themselves has to be brought to task on why there was no management on duty.

    This would have been cleared up quite easily by a manager who should have been on duty


  • Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Posters - enough with the "get over it comments". Constructive advice please.

    dudara


  • Closed Accounts Posts: 2,737 ✭✭✭Bepolite


    Problem is though it looks like she wasn't doing her job she refused to get the manager. There is ALWAYS a manager or assistant manage on duty in dunnes. If in fact there wasn't and the lady was being truthful in saying that then The manager themselves has to be brought to task on why there was no management on duty.

    This would have been cleared up quite easily by a manager who should have been on duty

    Is it possible that the manager was dealing with something more important such as a spill or injured employee or perhaps a cash delivery and that the employee was quite capable of dealing with the customers issue?

    While I think it's a bit snobby to tell the OP to get over it as it's only €6 (€6 to some is a fair amount of disposable income) it' perfectly reasonable for a cashier not to go running to the manager every-time a customer requests their presence, especially when they know the manager is going to say/do the exact same thing.


  • Registered Users, Registered Users 2 Posts: 2,912 ✭✭✭pog it


    Bepolite wrote: »

    While I think it's a bit snobby to tell the OP to get over it as it's only €6 (€6 to some is a fair amount of disposable income) it' perfectly reasonable for a cashier not to go running to the manager every-time a customer requests their presence, especially when they know the manager is going to say/do the exact same thing.


    For the last time, it is not about the money. It is about the way I was treated.
    If people are not getting that, don't bother posting, constantly repeating yourselves, and then twisting my words.
    Get a life yourselves! You are the ones posting on my thread.


  • Registered Users, Registered Users 2 Posts: 2,912 ✭✭✭pog it


    gallag wrote: »
    The cheek! !! Checking the voucher to make sure it's legitimate, in date and for the right product etc!!! Next thing they will be checking our bank notes before our very eyes to make sure they are not counterfeit! ! Keep fighting the good fight op.

    Again, she didn't ask me if the product was from the manufacturer. She was shaking her head looking at it, saying that it wasn't. I had to tell her to look at the package...you would think she could have discreetly checked herself without insinuating I was wrong.

    Are you going to defend that?


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  • Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    pog it wrote: »
    Again, she didn't ask me if the product was from the manufacturer. She was shaking her head looking at it, saying that it wasn't. I had to tell her to look at the package...you would think she could have discreetly checked herself without insinuating I was wrong.

    Are you going to defend that?

    I'll defend it! The girl was obviously confused and it was not clear to her. They deal with hundreds of people every day. They have all kinds of vouchers tonprocessnand these were obviously non standard, as the scanning usually will pick up the appropriateness of vouchers.
    As to what to do next? You contact the manufacturer and tell them vouchers were no way to recompense you for the problem you had with their product. They should have replaced them.


  • Registered Users, Registered Users 2 Posts: 2,912 ✭✭✭pog it


    I'll defend it! The girl was obviously confused and it was not clear to her.

    What is confusing about the manufacturer's name clearly written on the back of a food product?

    Are you taking the... ?


  • Closed Accounts Posts: 6,926 ✭✭✭davo10


    pog it wrote: »
    What is confusing about the manufacturer's name clearly written on the back of a food product?

    Are you taking the... ?

    Did you buy the original item in Dunnes? I don't think you did, otherwise you would have a Dunnes voucher.

    You asked what you can do next, there are two options,

    • Go in to Dunnes, find the manager, describe how you had a voucher from a manufacturer for a faulty item you probably didn't buy in Dunnes, you went to a till and showed it to a girl who wasn't familiar with it, she stared too hard at it for your liking, she couldn't get a manager so she asked a colleague for advice and then she had the cheek to explain Dunnes Stores policy on vouchers to you. You can then stand there as the manager stares hard at you and wonders where your minder has wondered off to.

    • you can put it down to experience and ask the manufacturer why they didn't just send you a replacement.


  • Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Why am I deleting so many off-topic posts lately? Please stick to the topic at hand and keep your advice constructive.

    dudara


  • Registered Users, Registered Users 2 Posts: 1,389 ✭✭✭h2005


    pog it wrote: »
    For the last time, it is not about the money. It is about the way I was treated.
    If people are not getting that, don't bother posting, constantly repeating yourselves, and then twisting my words.
    Get a life yourselves! You are the ones posting on my thread.

    What outcome would you like?


  • Registered Users, Registered Users 2 Posts: 2,912 ✭✭✭pog it


    h2005 wrote: »
    What outcome would you like?

    For this cashier to be reprimanded and told that it is not okay to treat customers like that.
    She should greet people, a simple hello is enough, and if she gets a voucher, look at it, but no need to squint or look at it like it's fake, and if she is unsure about the product, just read it, just look at the damn back of it to verify the manufacturer name. Don't state out loud that you think the manufacturer is not the same unless you can verify that, otherwise you are demeaning the customer, which is what she did to me.

    And don't add in words onto a voucher that are not there. Instead, actually ask a manager if you are not sure what the wording means, or be honest and say you don't want to bother asking the manager, and let the customer respond to that one.

    She is letting down her employer with her brainless and ignorant behaviour.


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  • Closed Accounts Posts: 6,926 ✭✭✭davo10


    pog it wrote: »
    For this cashier to be reprimanded and told that it is not okay to treat customers like that.

    She is letting down her employer with her brainless and ignorant behaviour.

    I'm struggling to see what she did wrong and why you are so upset. It sounds perfectly logical to me that she would carefully examine a voucher that wasn't issued by Dunnes to check if it is a fake and to seek advice from a colleague. The one-voucher-per-transaction is not something she has control over.

    There seems to be some underlying paranoia that this girl was insulting you by not just taking the vouchers quickly and giving you what you wanted.


  • Registered Users, Registered Users 2 Posts: 1,389 ✭✭✭h2005


    pog it wrote: »
    For this cashier to be reprimanded and told that it is not okay to treat customers like that.
    She should greet people, a simple hello is enough, and if she gets a voucher, look at it, but no need to squint or look at it like it's fake, and if she is unsure about the product, just read it, just look at the damn back of it to verify the manufacturer name. Don't state out loud that you think the manufacturer is not the same unless you can verify that, otherwise you are demeaning the customer, which is what she did to me.

    And don't add in words onto a voucher that are not there. Instead, actually ask a manager if you are not sure what the wording means, or be honest and say you don't want to bother asking the manager, and let the customer respond to that one.

    She is letting down her employer with her brainless and ignorant behaviour.
    She seems to have done her job to me unless she lied to you, which is the conclusion you are jumping to. What if there wasn`t a manager available? Would she still be "brainless"?


  • Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    Would you please give the wording on the vouched with and without the word the cashier added? They are usually excellent at accepting vouchers once ethey are legit. I feel there's a huge need to know the wording and the items being purchased.

    This all feels very OTT to be honest.


  • Closed Accounts Posts: 2,737 ✭✭✭Bepolite


    pog it wrote: »
    For the last time, it is not about the money. It is about the way I was treated.
    If people are not getting that, don't bother posting, constantly repeating yourselves, and then twisting my words.
    Get a life yourselves! You are the ones posting on my thread.

    OP if you were any where near this highly strung in the store you have to understand that people will react to the way you come across. I've worked in customer facing roles for twenty years tomorrow (fecking hell!) and I still can't help reacting to someone when they start getting into a tizzy. To be fair I'm pretty good at sorting things out at this stage and working PT helps but there have been a few punters over the years...


  • Registered Users, Registered Users 2 Posts: 2,912 ✭✭✭pog it


    h2005 wrote: »
    She seems to have done her job to me unless she lied to you, which is the conclusion you are jumping to. What if there wasn`t a manager available? Would she still be "brainless"?

    Dudara, can you close this thread please?


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  • Registered Users, Registered Users 2 Posts: 5,346 ✭✭✭borderlinemeath


    pog it wrote: »
    For this cashier to be reprimanded and told that it is not okay to treat customers like that.
    She should greet people, a simple hello is enough, and if she gets a voucher, look at it, but no need to squint or look at it like it's fake, and if she is unsure about the product, just read it, just look at the damn back of it to verify the manufacturer name. Don't state out loud that you think the manufacturer is not the same unless you can verify that, otherwise you are demeaning the customer, which is what she did to me.

    And don't add in words onto a voucher that are not there. Instead, actually ask a manager if you are not sure what the wording means, or be honest and say you don't want to bother asking the manager, and let the customer respond to that one.

    She is letting down her employer with her brainless and ignorant behaviour.

    Seriously, You say you were the one demeaned, yet you resort to insulting the cashier and call her 'brainless and ignorant'? It's getting hard to believe tbh.

    As somebody who worked in retail for 18 years and had to deal with magazine vouchers and discounts, manufacturers discounts, online printout discounts and even when working for a franchise, overseas directors discounts - when you get a voucher or a discount that you are unaware of - it tends to need clearance. Sometimes a manager, and sometimes even head office clearance.

    Can you clarify where you bought the item in the first place? Was it Dunnes? If so, why didn't you return it to Dunnes as your consumer rights allowed? What made you return the item to the manufacturer? This seems to be a situation of your own making, when you have a faulty product - your receipt is your contract and your receipt is issued by the retailer. For some reason you bypassed the retailer rather than make life easy for yourself. Did you expect extra compensation perhaps?

    Your problem isn't with Dunnes, it's with the manufacturer and has been since you bypassed the retailer. The Dunnes employee was following guidelines issued by her employer, and Dunnes are fairly renowned for not 'bending the rules'. In fact by accepting your vouchers without clearance, it's highly likely the cashier would have been disciplined as tills need to balance to the penny or the cashier is responsible. Given your account of what happened, she was just doing her job.


  • Registered Users, Registered Users 2 Posts: 7,718 ✭✭✭whippet


    pog it wrote: »
    For this cashier to be reprimanded and told that it is not okay to treat customers like that.
    She should greet people, a simple hello is enough, and if she gets a voucher, look at it, but no need to squint or look at it like it's fake, and if she is unsure about the product, just read it, just look at the damn back of it to verify the manufacturer name. Don't state out loud that you think the manufacturer is not the same unless you can verify that, otherwise you are demeaning the customer, which is what she did to me.

    And don't add in words onto a voucher that are not there. Instead, actually ask a manager if you are not sure what the wording means, or be honest and say you don't want to bother asking the manager, and let the customer respond to that one.

    She is letting down her employer with her brainless and ignorant behaviour.

    Quite frankly what happens the cashier is no of your bloody business. You can bring it to the attention of the shop but after that what happens is nothing to do with you.

    By the sounds of it you have bright it to the attention of the shop ... So in answer to your question 'what action can I take next' is "nothing"

    And just remember there are two sides to every story and the cashiers recollection as to how the exchange went May very well be polar opposites to what you have told us.


  • Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    @Afroshack warned for continuing to ignore moderator instruction.

    Thread closed at OP request

    dudara


This discussion has been closed.
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