Coin bags

hogande

I have just been informed today that BOI, a bank which I presume is there for banking purposes, will not accept my bagged and counted coins...'only on Tuesday morning and all day Friday' is that meant to make me feel better..... I have always banked here, I have always left my bagged coins in without problem....this is ridiculous. I walked 20mins on my lunch break to be told 'no'

I would like to know a valid reason for this...no one else in the queue at the time and I can see the weighing scales sitting on the counter...frustrating and ridiculous. You're a bank.

One last thing, if this information is on your website...I can't find it.

Bank of Ireland: Billy

Hi hogande,

Thank you for contacting us and welcome to Boards.ie

We are sorry to hear you are unhappy with our coin lodgement policy.

All of our branches now accept coin lodgements on Tuesdays from 10am until noon and all day Friday. The coin needs to be fully bagged and in the correct denominations.
 
This information is not on our website however, we will pass it on as a suggestion as we feel it would be of benefit to customers.

As always we appreciate our customer’s feedback and will ensure to pass your comments on to our Branch Network.

Thanks


Billy

sillysmiles

Why will the bank not accept coins?

Bank of Ireland: Billy

sillysmiles wrote: »

Why will the bank not accept coins?

Hi sillysmiles, 

Thanks for posting. 

You sent your query, just as I was responding to hogande. 
All branches accept coins on Tuesdays from 10am until noon and all day Friday. 

Thanks

Billy

sillysmiles

Hi  Billy, thanks for the  response but I think you missed my point. 

Why does a bank (an institution for handling money) only accept legal tender for 10 hours of the working week?

Bank of Ireland: Paula C

[font=Arial", "sans-serif]Hi sillysmiles,[/font]

[font=Arial", "sans-serif]Bank of Ireland introduced a new coin lodgement policy in October 2012, changing the way we accept cash/coin for certain customers. As Billy mentioned above [/font][font=Arial", "sans-serif]all of our branches now accept coin lodgements on Tuesdays from 10am until noon and all day Friday. The coin needs to be fully bagged and in the correct denominations.[/font]

[font=Arial", "sans-serif]Unfortunately we are not in a position to comment on Bank of Ireland policies via this forum however we will certainly pass on your feedback regarding this.[/font]

[font=Arial", "sans-serif]If we can assist with anything else please do not hesitate to contact us.[/font]

[font=Arial", "sans-serif]Thanks,[/font]

[font=Arial", "sans-serif]Paula C[/font]

Twickers

Didn't realise this stupid policy until I tried Lodging €200 worth of bagged coins on Wednesday 30th May.
Coins are legal tender & consequently no Bank should refuse to accept them.
Have Banked with BOI for over 40 years & for the first time in my life, I blew a fuse with the unfortunate cashier.
Despite being Bailed out by Joe Public, this just shows the continued arrogance of Banks towards their customers - they don't care about the ordinary customer & are only interested in you if you have a few hundred million Euro.

Seve OB

if it happens to me, i wont be leaving the bank cashiers window until its get accepted, no matter what time i go in at

it is just bull that coin can only be lodged at certain times

Dice75

Have to say this happened to me a few weeks ago too.

Went in on a Monday, queued up for 15 mins to be told by the cashier of the new policy. He apologised and told me about the before lunch on Tuesday/all day Friday.

Fair enough. Came back Tuesday at 11.50am. Got to the top of the queue at 12.20pm to be told by the (different) cashier that they only accepted up until midday. I explained that I had been in the queue for just over 30mins and that i had been told the day before that it was up till lunchtime anyway ( which I would have assumed was 1pm) but they refused again to take them.

I must admit I let a few expletives go as I walked away. Basically 2 hours of my working week wasted between getting there and back and standing around due to the branch only now having two cashier windows and it seems on average 15 people waiting non-stop.

Anyway, happy ending as I queued again on the Friday for 40 minutes and got my business done. Indeed.

ElleEm

It is the most ridiculous policy!
It only happened once to me and the cashier actually accepted my coins "just this once". Now I cash them or lodge them in AIB.

Seve OB

next thing you know the branches will have those machines you used to see (don't know if there are still any) in Spar shops etc that you dumped all your coin into and they would charge you 15%

ElleEm

stevieob wrote: »

next thing you know the branches will have those machines you used to see (don't know if there are still any) in Spar shops etc that you dumped all your coin into and they would charge you 15%

The last time I was in AIB, one of the staff members told me they were in talks about getting those machines in!

Skatedude

i have to admit that i dont understand why anyone would continue to use boi considering how they treat their customers. 

Please explain to me how a bank can refuse legal tender, and i dont mean "because we dont want to"  It's legal tender  and properly bagged so they are required to accept it as is.  

Twickers

What recourse would I have if I needed to make a Coin Only Lodgment on a day if there were insufficient funds in my account to pay a Standing Order/Direct Debit ?
You can be sure that BOI will raise a charge for going overdrawn to accept such a due payment or even refuse to process it.
What would BOI's answer be to such a scenario ? I can guess :
"We have a Policy, whether customer friendly or not and we are entitled to have a Policy whereby we can refuse to accept legal tender. We are not interested in Joe Public".
Suppose next Policy on legal tender could be that cannot accept Notes under €50 in value except between 10-11am on only, e.g., Tuesdays
Highly unlikely that BOI will respond to this. 

El Inho

ElleEm wrote: »

The last time I was in AIB, one of the staff members told me they were in talks about getting those machines in!

Lot of mainland European banks have them but no charge and they just lodge straight away...great idea

Bank of Ireland: Sarah

Dice75 wrote: »

Have to say this happened to me a few weeks ago too.

Went in on a Monday, queued up for 15 mins to be told by the cashier of the new policy. He apologised and told me about the before lunch on Tuesday/all day Friday.

Fair enough. Came back Tuesday at 11.50am. Got to the top of the queue at 12.20pm to be told by the (different) cashier that they only accepted up until midday. I explained that I had been in the queue for just over 30mins and that i had been told the day before that it was up till lunchtime anyway ( which I would have assumed was 1pm) but they refused again to take them.

I must admit I let a few expletives go as I walked away. Basically 2 hours of my working week wasted between getting there and back and standing around due to the branch only now having two cashier windows and it seems on average 15 people waiting non-stop.

Anyway, happy ending as I queued again on the Friday for 40 minutes and got my business done. Indeed.

Hi Dice75,

Thanks for taking the time to post this feedback. 

We are very sorry the difficulties you encountered with lodging coins into your account. We would very much like to investigate this further for you. 

If you would like to send us on a PM with the branch you were in and your name and we will be happy to forward on your feedback. 

Thanks,
Sarah

Bank of Ireland: Billy

Twickers wrote: »

What recourse would I have if I needed to make a Coin Only Lodgment on a day if there were insufficient funds in my account to pay a Standing Order/Direct Debit ?
You can be sure that BOI will raise a charge for going overdrawn to accept such a due payment or even refuse to process it.
What would BOI's answer be to such a scenario ? I can guess :
"We have a Policy, whether customer friendly or not and we are entitled to have a Policy whereby we can refuse to accept legal tender. We are not interested in Joe Public".
Suppose next Policy on legal tender could be that cannot accept Notes under €50 in value except between 10-11am on only, e.g., Tuesdays
Highly unlikely that BOI will respond to this. 

Hi Twickers, 

Many thanks for your post. 

Direct Debts and Standing Orders generally leave an account, early in the morning so arriving in branch on the day that the instructions are scheduled to debit may not always be the best approach to this. When choosing a date that you wish a standing order/direct debit to leave an account, we would always advise that you select a date when your account will have sufficient funds. We have a mobile app available for customers to keep an eye on their account on the go. 

The majority of our branches accept coin from 10-12 on Tuesday and all day Friday. This is a policy that has been in practice since Sept 2013

We always appreciate feedback and will pass your comments to the branch network.

Thanks

Billy

Seve OB

Bank of Ireland: Billy wrote: »

Twickers wrote: »

What recourse would I have if I needed to make a Coin Only Lodgment on a day if there were insufficient funds in my account to pay a Standing Order/Direct Debit ?
You can be sure that BOI will raise a charge for going overdrawn to accept such a due payment or even refuse to process it.
What would BOI's answer be to such a scenario ? I can guess :
"We have a Policy, whether customer friendly or not and we are entitled to have a Policy whereby we can refuse to accept legal tender. We are not interested in Joe Public".
Suppose next Policy on legal tender could be that cannot accept Notes under €50 in value except between 10-11am on only, e.g., Tuesdays
Highly unlikely that BOI will respond to this. 

Hi Twickers, 

Many thanks for your post. 

Direct Debts and Standing Orders generally leave an account, early in the morning so arriving in branch on the day that the instructions are scheduled to debit may not always be the best approach to this. When choosing a date that you wish a standing order/direct debit to leave an account, we would always advise that you select a date when your account will have sufficient funds. We have a mobile app available for customers to keep an eye on their account on the go. 

The majority of our branches accept coin from 10-12 on Tuesday and all day Friday. This is a policy that has been in practice since Sept 2013

We always appreciate feedback and will pass your comments to the branch network.

Thanks

Billy

doesn't really answer his question.

Scenario.......

Use app to keep an eye on account, knowing there will be a DD or SO hit on early on Wednesday, Thursday or Friday mornings.

Get out the jar of coin Monday evening, count it all up..... nice one €350, all bagged and good to lodge to make sure those DD's get paid

Hit the bank Tuesday 11:45

Queu for half an hour

Sorry, coin window is closed.... come back on Friday.

Bang, hit with Unpaid fees and bills don't get paid.... maybe even cut off.........



Not good enough from BOI.......... what is the difference in trying to lodge a €50 note and a bag of €2 coin?

Twickers

Bank of Ireland: Billy wrote: »

Twickers wrote: »

What recourse would I have if I needed to make a Coin Only Lodgment on a day if there were insufficient funds in my account to pay a Standing Order/Direct Debit ?
You can be sure that BOI will raise a charge for going overdrawn to accept such a due payment or even refuse to process it.
What would BOI's answer be to such a scenario ? I can guess :
"We have a Policy, whether customer friendly or not and we are entitled to have a Policy whereby we can refuse to accept legal tender. We are not interested in Joe Public".
Suppose next Policy on legal tender could be that cannot accept Notes under €50 in value except between 10-11am on only, e.g., Tuesdays
Highly unlikely that BOI will respond to this. 

Hi Twickers, 

Many thanks for your post. 

Direct Debts and Standing Orders generally leave an account, early in the morning so arriving in branch on the day that the instructions are scheduled to debit may not always be the best approach to this. When choosing a date that you wish a standing order/direct debit to leave an account, we would always advise that you select a date when your account will have sufficient funds. We have a mobile app available for customers to keep an eye on their account on the go. 

The majority of our branches accept coin from 10-12 on Tuesday and all day Friday. This is a policy that has been in practice since Sept 2013

We always appreciate feedback and will pass your comments to the branch network.

Thanks

Billy

You say that Policy introduced in September 2013 whereas Paula C (Post no 6) says Policy introduced in October 2012.
Seems BOI are not aware of their own Policies.
If a Cash Lodgement is made 5 minutes before closing time, the Lodgement is made that day and so the Bank cannot say there were insufficient funds to cover a DD or Standing Order. These should not be processed until after closing time - not early in the day 

Bank of Ireland: Nicola

Hi Twickers,

Thanks for your post.

These changes were made in September 2013. As part of a new cash policy that was introduced; the coin lodgements policy was extended to our personal customers.

Resulting from this we have dedicated times for accepting coin lodgements.

From time to time it is necessary to make changes to our processes with a view to creating efficiency and to make routine day to day banking quicker and easier for our customers.

You should always ensure that you have sufficient funds in your account in advance to meet your commitments, such as direct debits, as they fall due.
If you require any further assistance, please let us know.

Thanks


Nicola

irishgrover

If this was not on an official "talk to" forum I would refuse to believe that it was anything other than a piss take...
Not sure how the reps can keep a straight face in their responses....
Even their wording is funny..."all of our branches now accept coin lodgements on Tuesdays from 10am until noon and all day Friday", as if it's some sort of bonus added banking feature that there have introduced......
Whereas the reality is more like "Our fiscal ineptitude has caused a serious recession. Our customers have very little money, they have been reduced to raiding their piggy banks and that back of their couches for loose change. We couldn't be arsed counting this small change, too much hassle dealing with customers and money, what are we, a retail bank (oh wait). So instead we go out of our way to disenfranchise them, but **** it, they probably won't leave, and to be honest we don't really care..."
T'is mad Ted, mad!

Seve OB

Bank of Ireland: Nicola wrote: »

Hi Twickers,

Thanks for your post.

These changes were made in September 2013. As part of a new cash policy that was introduced; the coin lodgements policy was extended to our personal customers.

Resulting from this we have dedicated times for accepting coin lodgements.

From time to time it is necessary to make changes to our processes with a view to creating efficiency and to make routine day to day banking quicker and easier for our customers.

You should always ensure that you have sufficient funds in your account in advance to meet your commitments, such as direct debits, as they fall due.
If you require any further assistance, please let us know.

Thanks


Nicola

I'm sorry Nicola, but that is not an answer.  My point above, which nobody has bothered to answer yet, identifies where someone is trying to lodge money to ensure there is enough funds to meet DD's.............

As for the line I highlighted in bold, what about taking some of this advice and actually applying it to your business and treating your customers with respect and dignity.

I thought routine day to day banking would have incorporated making a lodgement.

Bank of Ireland: Sarah

Hi stevieob,

Thanks for your post. 

If you wished to lodge a bag of €2 coins outside of the coin lodgement hours, our colleagues in the branch network will be unable to process your request and will suggest that you return on a day when coin lodgements are accepted. The lodgement of a €50 note or a cheque is possible at any time at a Lodgement ATM. 

As mentioned by Nicola, you should always ensure that there are sufficient funds in your account when Direct Debits or Standing Orders are due to be presented. 

Thanks,
Sarah

irishgrover

Bank of Ireland: Sarah wrote: »

Hi stevieob,

Thanks for your post. 

If you wished to lodge a bag of €2 coins outside of the coin lodgement hours, our colleagues in the branch network will be unable to process your request and will suggest that you return on a day when coin lodgements are accepted. The lodgement of a €50 note or a cheque is possible at any time at a Lodgement ATM. 

As mentioned by Nicola, you should always ensure that there are sufficient funds in your account when Direct Debits or Standing Orders are due to be presented. 

Thanks,
Sarah

@ this point I'm actually genuinely embarrassed for ye :-), trying utterly unconvincingly, to defend and explain this madness.....you say...
"As mentioned by Nicola, you should always ensure that there are sufficient funds in your account when Direct Debits or Standing Orders are due to be presented".... how about passing this message up to the decision makers....
"As mentioned by every other post, it would be much easier for your customer to ensure there are sufficient funds in there account when DD or SO's are due, if you met them half way on this and allowed them to deposit money into their accounts when your bank branches are open"..
you really have turned into a parody of what a retail bank should be....
 

northwestramble

As BOI Inc is now reducing services, it would stand to reason that they would also reduce banking fees rather than push them up. There are not many business who survive if they kept telling customers, we will charge you more and give you less. 

Up until recently it was always a hassle to change banks, and so that kept people tied to it and banks appear to have took advantage of this fact. Now with the 10 day changing guarantee in place, things are easier. I myself have moved some of my banking away from BOI as I disagreed with this policy of not taking certain type of money on certain days. 

 

Skatedude

"As mentioned by Nicola, you should always ensure that there are sufficient funds in your account when Direct Debits or Standing Orders are due to be presented. "


What? you mean like going to bank and lodging money, because you just said  you wont allow us to do so. It's still legal tender in this country.

28064212

Skatedude wrote: »

It's still legal tender in this country

Strictly speaking, it's not. From the ECONOMIC AND MONETARY UNION ACT, 1998, section 10, Legal tender amounts of coins: "No person, other than the Central Bank of Ireland and such persons as may be designated by the Minister by order, shall be obliged to accept more than 50 coins denominated in euro or in cent in any single transaction."

Having said that, it's still a service that would be expected from a bank, and it's a poor bank that doesn't provide it. Of course, the only way to address it is to close your accounts and take your business elsewhere. It's pretty much the only thing BOI are likely to actually take notice of

Seve OB

28064212 wrote: »

Skatedude wrote: »

It's still legal tender in this country

Strictly speaking, it's not. From the ECONOMIC AND MONETARY UNION ACT, 1998, section 10, Legal tender amounts of coins: "No person, other than the Central Bank of Ireland and such persons as may be designated by the Minister by order, shall be obliged to accept more than 50 coins denominated in euro or in cent in any single transaction."

Having said that, it's still a service that would be expected from a bank, and it's a poor bank that doesn't provide it. Of course, the only way to address it is to close your accounts and take your business elsewhere. It's pretty much the only thing BOI are likely to actually take notice of

they have already said that they will not accept a bag of €2 coins.  that's 25 coins.  so does this mean they are breaking some kind of law?  wouldn't be the first time anyway!

28064212

stevieob wrote: »

they have already said that they will not accept a bag of €2 coins.  that's 25 coins.  so does this mean they are breaking some kind of law? wouldn't be the first time anyway!

No, unfortunately. You only have to accept legal tender for a debt that already exists. If you owed the bank €100, they would have to accept 50 €2 coins as payment.

If you're simply looking to change a bag of coins to notes, they don't have to provide that service

Seve OB

28064212 wrote: »

stevieob wrote: »

they have already said that they will not accept a bag of €2 coins.  that's 25 coins.  so does this mean they are breaking some kind of law? wouldn't be the first time anyway!

No, unfortunately. You only have to accept legal tender for a debt that already exists. If you owed the bank €100, they would have to accept 50 €2 coins as payment.

If you're simply looking to change a bag of coins to notes, they don't have to provide that service

ah sure that's grand so.  I owe the banks 100's of thousands!!!!!!!

Skatedude

But the majority of people are trying to lodge to their account to pay bills. isnt that a debt?

niallon11

Its an absolute disgrace that the banks are starting to refuse to accept coins and edging out cash. Its all designed to increase the amount of people using cards as there are less handling cost and more charges. This is regardless of what their customers actually want or need but will increase their profits. Hardly a surprise though.

hoodwinked

Bank of Ireland: Nicola wrote: »

From time to time it is necessary to make changes to our processes with a view to creating efficiency and to make routine day to day banking quicker and easier for our customers.



Thanks


Nicola

i am confused, if customers take time off work/lunch to go to a bank on a monday, have to go back tuesday, and again on a friday in attempt to lodge a bag of coins how is this creating efficiency and make routine day to day banking quicker and easier for them? surely changing of coins to notes is what you'd expect a bank to do, as part of day to day routine banking?


also with queue times of 30 minutes or more? i believe the longest i ever queued in your bank was 25 minutes and that was in BOI patrick street 10 years ago, (the busiest branch in cork city), so if anything your queue times are getting longer and relatives of mine who bank with you have been saying so,

it's a good thing i saw this thread because to be honest we switched from AIB to ptsb due to their charges, and we were going to try BOI as we will be looking to lodge significant sums in the future, to see which bank suits us best but after reading this i think we will just stick with PTSB, they at least offer us these services free and with no queueing! 

The Voice of reason

stevieob wrote: »

28064212 wrote: »

Skatedude wrote: »

It's still legal tender in this country

Strictly speaking, it's not. From the ECONOMIC AND MONETARY UNION ACT, 1998, section 10, Legal tender amounts of coins: "No person, other than the Central Bank of Ireland and such persons as may be designated by the Minister by order, shall be obliged to accept more than 50 coins denominated in euro or in cent in any single transaction."

Having said that, it's still a service that would be expected from a bank, and it's a poor bank that doesn't provide it. Of course, the only way to address it is to close your accounts and take your business elsewhere. It's pretty much the only thing BOI are likely to actually take notice of

they have already said that they will not accept a bag of €2 coins.  that's 25 coins.  so does this mean they are breaking some kind of law?  wouldn't be the first time anyway!

What law did BOI break? Curious to hear

The Voice of reason

niallon11 wrote: »

Its an absolute disgrace that the banks are starting to refuse to accept coins and edging out cash. Its all designed to increase the amount of people using cards as there are less handling  cost and more charges. This is regardless of what their customers actually want or need but will increase their profits. Hardly a surprise though.

It's not the banks, edging out cash, google national payments plan

Bank of Ireland: Laura

Hi all,

Thanks to you all for your feedback.

We introduced our coin lodgement policy back in October 2013, changing the way cash and coins were accepted.
As we have mentioned above, all branches accept coin lodgements on Tuesdays from 10am until noon and all day on Fridays.
The coin must be fully bagged and in the correct denominations.

As always we appreciate you taking the time to get in touch and we will certainly pass on your feedback regarding this.

If we can help with anything else in the future, please don't hesitate to contact us.
Laura

Skatedude

So the banks were capable of taking in coins for the last 200 years or so, but are not capable any more?  Why? did your staff forget how to count or?

The Voice of reason

Skatedude wrote: »

So the banks were capable of taking in coins for the last 200 years or so, but are not capable any more?  Why? did your staff forget how to count or?

is there a need to be so condescending towards their staff?

Twickers

It's nothing to do with the staff. It's just a stupid policy with the Bank not having any thought for their customers.
The regular response from the Bank that it "will pass on your feedback" should be "we couldn't care less what you think and we have "binned" your comment"

Seve OB

Try this Twickers


It's nothing to do with the front line staff. It's just a stupid policy which staff in the higher echelons, you know, the ones who make all the big bucks and who don't actually deal with their customers, have come up with, not having any thought or care for their customers.

The Voice of reason

stevieob wrote: »

Try this Twickers


It's nothing to do with the front line staff. It's just a stupid policy which staff in the higher echelons, you know, the ones who make all the big bucks and who don't actually deal with their customers, have come up with, not having any thought or care for their customers.

I reckon it's more to do with the national payment plan. Banks are being mandated by the central bank to reduce the amount of cash in the system and encourage electronic payment.

It wont let me post a link to the document, but a quick google search shows this is the case

Seve OB

The Voice of reason wrote: »

stevieob wrote: »

Try this Twickers


It's nothing to do with the front line staff. It's just a stupid policy which staff in the higher echelons, you know, the ones who make all the big bucks and who don't actually deal with their customers, have come up with, not having any thought or care for their customers.

I reckon it's more to do with the national payment plan. Banks are being mandated by the central bank to reduce the amount of cash in the system and encourage electronic payment.

It wont let me post a link to the document, but a quick google search shows this is the case

well then they need to change a few things, for example

try paying someone a few bob using Business on line since the SEPA changes.  more hassle than it's worth.

The Voice of reason

stevieob wrote: »

The Voice of reason wrote: »

stevieob wrote: »

Try this Twickers


It's nothing to do with the front line staff. It's just a stupid policy which staff in the higher echelons, you know, the ones who make all the big bucks and who don't actually deal with their customers, have come up with, not having any thought or care for their customers.

I reckon it's more to do with the national payment plan. Banks are being mandated by the central bank to reduce the amount of cash in the system and encourage electronic payment.

It wont let me post a link to the document, but a quick google search shows this is the case

well then they need to change a few things, for example

try paying someone a few bob using Business on line since the SEPA changes.  more hassle than it's worth.

Yeah that's a good point.

Wonder why not all branches have a coin machine like the one in Baggot St.?

Bank of Ireland: Alison

Hi The Voice of reason

Baggot Street is at the moment piloting the coin machine. Any further updates to roll out to other branches, we will surely advise here on Boards.

Thanks for your interest, we will pass this onto our Branch Network also, they will appreciate the positive feedback with this.

Thanks again
Alison