Argument with landlord, HELP

sowajaoxf

Hi,

I need advice on following matter:

I was playing football with my son outs our town houses and unfortunately I broke neighbour window by kicking a ball.

I have notified tenants where they notified landlord. Verbally I have offered repair of the window however neighbour landlord decided to fix it herself. After 1 week I have received bill of 195 EUR !! I gather 2 other quotations with call out etc. and I have received following quotation 125 EUR and 150 EUR. I informed landlord of the house next to me about this and I notified her that Until the response, I will not proceed with payment and suggest her to get back to glass company to revise bill

She got back to me that her solicitor will be in contact with me.

What kind of position is she / I am with matter above?

I have intention of paying of course but I expect fair price.

Please advice

Ted_YNWA

Have you seen any invoice that justifies the 195 they are claimin.

Being cynical but are they adding a charge for his own labour to fix it on top of window itself.

whippet

sowajaoxf wrote: »

Hi,

I need advice on following matter:

I was playing football with my son outs our town houses and unfortunately I broke neighbour window by kicking a ball.

I have notified tenants where they notified landlord. Verbally I have offered repair of the window however neighbour landlord decided to fix it herself. After 1 week I have received bill of 195 EUR !! I gather 2 other quotations with call out etc. and I have received following quotation 125 EUR and 150 EUR. I informed landlord of the house next to me about this and I notified her that Until the response, I will not proceed with payment and suggest her to get back to glass company to revise bill

She got back to me that her solicitor will be in contact with me.

What kind of position is she / I am with matter above?

I have intention of paying of course but I expect fair price.

Please advice

She is entitled to get it repaired herself and once it was a proper company and she has invoice / receipt to show the actual cost of the work you will have to stump up. You did the damage, you pay and remember not all companies will charge the same, not all are of the same quality and sometimes you may have to pay extra to get it done quickly.

Mongfinder General

Ted_YNWA wrote: »

Have you seen any invoice that justifies the 195 they are claimin.

Being cynical but are they adding a charge for his own labour to fix it on top of window itself.

What proof does she have that you did break it?

LegacyUser

sowajaoxf wrote: »

Hi,

I need advice on following matter:

I was playing football with my son outside our town houses and unfortunately I broke neighbour window by kicking a ball.

I have notified tenants where they notified landlord. Verbally I have offered repair of the window however neighbour landlord decided to fix it herself. After 1 week I have received bill of 195 EUR !! I gather 2 other quotations with call out etc. and I have received following quotation 125 EUR and 150 EUR. I informed landlord of the house next to me about this and I notified her that Until the response, I will not proceed with payment and suggest her to get back to glass company to revise bill

She got back to me that her solicitor will be in contact with me.

What kind of position is she / I am with matter above?

I have intention of paying of course but I expect fair price.

Please advice

The landlord may have been required by her insurance to use a certain company and that is the price they charged. Price difference of 150 and 195 is not a massive difference, I understand it's big enough for you to be annoyed but a rough price idea over the phone vs actually coming out and seeing what needs doing aren't the same and it's not so massively different as to think the LL is trying to pull a fast one on you. I assume the work has already been done so there's not really much you or the LL can do about the price now, should have asked for the LL to tell you the quoted price before the work was started.

sowajaoxf

Thanks for quick reply.

Ted_YNWA
Invoice cost was 195 EUR including fitting and call out charge - I got 2 quotes between 125 EUR - 150 EUR - same size and quality double glazed window including call out and fitting cost.

whippet
I agree with you that repair had to be done quickly, however I think it would have being fair to inform me about cost before proceeding. 2 other companies didn't give me estimate - they supplied me with maximum quote, meaning that she choose the most expensive one...

Mongfinder General
One of the neighbour has heard the break and she has spoken with me after... honestly I never admitted, but I tried to be honest and fair to pay.
I informed this landlord that I will cover the cost if other companies will offer similar price, but they didn't

On the top of this she tried to charge me extra 55 EUR claiming that it was windy and dangerous but this is not on invoice, so she is obviously never intended to negotiate...

sowajaoxf

Ted_YNWA wrote: »

Have you seen any invoice that justifies the 195 they are claimin.

Being cynical but are they adding a charge for his own labour to fix it on top of window itself.

Invoice cost was 195 EUR including fitting and call out charge - I got 2 quotes between 125 EUR - 150 EUR - same size and quality double glazed window including call out and fitting cost.

sowajaoxf

whippet wrote: »

She is entitled to get it repaired herself and once it was a proper company and she has invoice / receipt to show the actual cost of the work you will have to stump up. You did the damage, you pay and remember not all companies will charge the same, not all are of the same quality and sometimes you may have to pay extra to get it done quickly.

I agree with you that repair had to be done quickly, however I think it would have being fair to inform me about cost before proceeding. 2 other companies didn't give me estimate - they supplied me with maximum quote, meaning that she choose the most expensive one...

sowajaoxf

Mongfinder General wrote: »

What proof does she have that you did break it?

One of the neighbour has heard the break and she has spoken with me after... honestly I never admitted, but I tried to be honest and fair to pay.
I informed this landlord that I will cover the cost if other companies will offer similar price, but they didn't

Mikros

Well you broke the window so your going to end up paying. The landlord is entitled to have it repaired to what they see as an appropriate standard.

Assuming you were provided with a copy of the invoice and it is a reputable company I don't think you have much room to argue on this, especially given the amounts in question. Your costs could be a lot higher if a solicitor gets involved.

Ideally you could have discussed the price with the landlord before the repair was done, but at this stage they are out of pocket €195 and are fully entitled to reclaim it. Suck it up, pay up and move on is my advice.

Mongfinder General

sowajaoxf wrote: »

One of the neighbour has heard the break and she has spoken with me after... honestly I never admitted, but I tried to be honest and fair to pay.
I informed this landlord that I will cover the cost if other companies will offer similar price, but they didn't

Heard the break but did not see it happen. Interesting. If you weren't so honest you may not be asking for advice right now.

hfallada

OP I say there is zero chance of her getting a solicitor involved because if she was in anyway intelligent she knows a solictor will cost a few hundred. One of the reasons she might have got it done herself is that she can write off against her taxes as an expense. She can't do that if you were invoiced and paid for it. It's not like you can ask for her receipt as she can get a new one issued

. I would tell her there is €150 and she can keep the receipt and write it off against her taxes. Meaning she is still better off.

sowajaoxf

Mongfinder General wrote: »

Heard the break but did not see it happen. Interesting. If you weren't so honest you may not be asking for advice right now.

Agreed, I have full intention of paying her and all I did was mention that I didn't expect to be so high... If she would say to me that she checked other companies and they all coming up with same price I would pay... but instead she insisted it was my fault and I have to pay otherwise she will take it further...

It annoyed me so I decided to give her benefit of the doubt... otherwise I would pay... She has not being nice from the start, and all I did was being apologetic...

sowajaoxf

hfallada wrote: »

OP I say there is zero chance of her getting a solicitor involved because if she was in anyway intelligent she knows a solictor will cost a few hundred. One of the reasons she might have got it done herself is that she can write off against her taxes as an expense. She can't do that if you were invoiced and paid for it. It's not like you can ask for her receipt as she can get a new one issued

. I would tell her there is €150 and she can keep the receipt and write it off against her taxes. Meaning she is still better off.

Interesting that you mentioned this because she owns Garage here in Cork, so I guess she works with solicitors a lot... but invoice was to address of the house that she owns next to me, not to her business and this was paid by cash also...

I send her following message:

Following our conversation last week, I have acknowledge receipt of bill with 195EUR for Glass replacement in your house. I found this price higher than expected so I decided to compare cost of invoice to other competitors around Cork. I have called 2 other Companies in Cork area and first two that I called I have received 2 following quotes for double glazed glass replacement 814mm x 576mm
Mallow Glass - 125EUR - including delivery, fitting and all other necessary tasks
DGCork - 150EUR - including delivery, fitting and all other necessary tasks
As you can see prices are significantly different than the one that you quoted me.
I suggest you to come back to NSG and revise this invoice to more competitive amount.
Until the response, I will not proceed with payment.
Thanks.
___________
I guess my question here would be what can she do by involving solicitor? Problem here isn't that I don't want to pay, but I want to pay fair/market price...

Santa Cruz

sowajaoxf wrote: »

Hi,

I need advice on following matter:

I was playing football with my son outs our town houses and unfortunately I broke neighbour window by kicking a ball.

I have notified tenants where they notified landlord. Verbally I have offered repair of the window however neighbour landlord decided to fix it herself. After 1 week I have received bill of 195 EUR !! I gather 2 other quotations with call out etc. and I have received following quotation 125 EUR and 150 EUR. I informed landlord of the house next to me about this and I notified her that Until the response, I will not proceed with payment and suggest her to get back to glass company to revise bill

She got back to me that her solicitor will be in contact with me.

What kind of position is she / I am with matter above?

I have intention of paying of course but I expect fair price.

Please advice

The owner of the property is entitled to employ whoever she wishes to repair her property. This is the same situation as people at fault in road accidents demanding that the car be repaired at a garage of their choice. It doesn't work that way. If she wants to go the legal route so be it. You are liable to pay. There's no obligation on her to employ the person you recommend.

longhalloween

<SNIP>

Just give her 195 in an envelope.

In fairness, it's your fault and you admitted it. Is it really worth 45 euro for all the extra hassle and bad blood?

sowajaoxf

Santa Cruz wrote: »

The owner of the property is entitled to employ whoever she wishes to repair her property. This is the same situation as people at fault in road accidents demanding that the car be repaired at a garage of their choice. It doesn't work that way. If she wants to go the legal route so be it. You are liable to pay. There's no obligation on her to employ the person you recommend.

I totally agree that she is entitled to employ anybody that she wants, but as in the road accident both parties need to come to mutual agreement before proceeding right? For example if you scratch my Audi and without notifying you I will go and get it done in Audi garage, you will see bill for 2000EUR where you know you could go to another place and get it done for 500EUR... ? This mutual agreement would have to be done prior to repair - and if you could proof that quality for 500EUR is same as 2000EUR I wouldn't mind... well I would but we are not talking about OEM / none OEM repair standard...

All I am trying to say that 2 other quoted came back lower for same service - replacement of double glazed glass, so before proceeding to repair I think I was entitled to know about cost...

I might be wrong of course

Meauldsegosha

sowajaoxf wrote: »

Interesting that you mentioned this because she owns Garage here in Cork, so I guess she works with solicitors a lot... but invoice was to address of the house that she owns next to me, not to her business and this was paid by cash also...

I send her following message:

Following our conversation last week, I have acknowledge receipt of bill with 195EUR for Glass replacement in your house. I found this price higher than expected so I decided to compare cost of invoice to other competitors around Cork. I have called 2 other Companies in Cork area and first two that I called I have received 2 following quotes for double glazed glass replacement 814mm x 576mm
Mallow Glass - 125EUR - including delivery, fitting and all other necessary tasks
DGCork - 150EUR - including delivery, fitting and all other necessary tasks
As you can see prices are significantly different than the one that you quoted me.
I suggest you to come back to NSG and revise this invoice to more competitive amount.
Until the response, I will not proceed with payment.
Thanks.
___________
I guess my question here would be what can she do by involving solicitor? Problem here isn't that I don't want to pay, but I want to pay fair/market price...

The landlord paid cash so why would she ask them for a revised invoice for a lower amount? OP you are just going have to suck it up and pay the full amount.

sowajaoxf

longhalloween wrote: »

Don't be petty.

Just give her 195 in an envelope.

In fairness, it's your fault and you admitted it. Is it really worth 45 euro for all the extra hassle and bad blood?

Of course, and I have intention of paying it, but she didn't give me opportunity to discuss this matter, she made it clear in rude way that I have to pay otherwise she take it further.

Problem is not 195EUR - she send me invoice for 195 EUR claiming in text message that I have to pay 250EUR because was windy and dangerous for somebody to come up... but repair company did not put this on the invoice, so as rude as she was to me even if I would pay her 195EUR she will still proceed further with solicitor because I owe here 250EUR...

sowajaoxf

Meauldsegosha wrote: »

The landlord paid cash so why would she ask them for a revised invoice for a lower amount? OP you are just going have to suck it up and pay the full amount.

I asked here to revise invoice to amount that can match other quotation so I can pay.
She can revise this by coming back to repair company claiming overcharge... but I guess this is her problem, I raised this issue before paying her, she should have done this same.

Arthur Beesley

Mongfinder General wrote: »

What proof does she have that you did break it?

The first post is fairly clear. And it sounds like the OP has some integrity.

sowajaoxf

Mikros wrote: »

Well you broke the window so your going to end up paying. The landlord is entitled to have it repaired to what they see as an appropriate standard.

Assuming you were provided with a copy of the invoice and it is a reputable company I don't think you have much room to argue on this, especially given the amounts in question. Your costs could be a lot higher if a solicitor gets involved.

Ideally you could have discussed the price with the landlord before the repair was done, but at this stage they are out of pocket €195 and are fully entitled to reclaim it. Suck it up, pay up and move on is my advice.

Of course she is entitled to repair but this is glass we are talking about and other companies offer same appropriate quality as the other one that she choose.

Ideally of course I was expecting to get cost of repair before proceeding, but I did not receive this until after the repair. I offer to repair this by organising repair company myself - not by some friend - but by authorised firm including outcall etc. but she decided to do herself which she is entitle to but I repeat - I was not informed about estimate before was too late.

How they can reclaim something that I didn't agree to? I agreed verbally on repair, but not on the price. I am just trying to find fair solution here, but she has been extremely rude from the start...

195 is only half the story - she send me bill for 195 with text message mentioning that I have to pay 250 because was windy and cold outside? Seriously?
but I repeat invoice only stating 195

athtrasna

I can't see how the landlord can force you to pay anything. They can sue you (at a large cost) but without witnesses who will swear to having seen it, a case would be difficult to prove. It may have been your fault but you have no obligation to pay. Because of this I don't understand why the landlord is pressuring you to pay the higher amount. It may have been a case of her not phoning around and getting the first company to do the job, however any business standard would be three quotes. Perhaps if she had been paying without any hope of reimbursement she would have been fussier. I would be inclined to average the three quotes and pay her that, without any admission of liability. The alternative would be not to pay anything.

Meauldsegosha

sowajaoxf wrote: »

I asked here to revise invoice to amount that can match other quotation so I can pay.
She can revise this by coming back to repair company claiming overcharge... but I guess this is her problem, I raised this issue before paying her, she should have done this same.

But the company she used didn't overcharge. They charged what their rates were for the work. You may have found companies that had lower rates but the landlord didn't use them. So you should pay the €195 because that is what it cost to repair the window you broke.

sowajaoxf

athtrasna wrote: »

I can't see how the landlord can force you to pay anything. They can sue you (at a large cost) but without witnesses who will swear to having seen it, a case would be difficult to prove. It may have been your fault but you have no obligation to pay. Because of this I don't understand why the landlord is pressuring you to pay the higher amount. It may have been a case of her not phoning around and getting the first company to do the job, however any business standard would be three quotes. Perhaps if she had been paying without any hope of reimbursement she would have been fussier. I would be inclined to average the three quotes and pay her that, without any admission of liability. The alternative would be not to pay anything.

And that's the point I tried to make to her, I told here that bill was very high, she then became very rude, so I obtained to additional quoted:
Her Bill 195EUR including delivery, fitting and lot
My other 2 quotes were 125 and 150 (same service, big glass companies in Cork)

Bare in mind she is not my landlord, she owe house next to me that I broke window... Only somebody heard the incident, but I am not denying that I didn't do it, I just wanted to pay fair price

sowajaoxf

Meauldsegosha wrote: »

But the company she used didn't overcharge. They charged what their rates were for the work. You may have found companies that had lower rates but the landlord didn't use them. So you should pay the €195 because that is what it cost to repair the window you broke.

This was my problem, that I didn't agreed at this point...
I expected her to obtain at least 2 other quotations and compare them. I also feel that she should informed me about this before proceeding, I didn't agree to that repair at price which is exceeding 30%-50% competitor range...

The_Morrigan

Ok Folks I've had to delete and edit a few posts there as they quoted/referenced a nuked post.
Advocating or alluding to property damage is not tolerated here.

Morri

funkey_monkey

If she was a decent type of person she would have realised that you offered her a fair and reasonable resolution. However, if what you have said it indeed true, I would do nothing for a while anyway.

Next time you speak to her offer her an amount to settle the dispute - take it or leave it.

There are laws and she may be technically in the right, but if she was genuinely spoofing you in regards to the wind charge I'd have no respect for a person like that and would refuse to be walked over - especially when I showed integrity at from the outset of the problem.

Stand up for yourself here - if what you are saying is genuine then she deserves nothing for trying to scam you.

sowajaoxf

funkey_monkey wrote: »

If she was a decent type of person she would have realised that you offered her a fair and reasonable resolution. However, if what you have said it indeed true, I would do nothing for a while anyway.

Next time you speak to her offer her an amount to settle the dispute - take it or leave it.

There are laws and she may be technically in the right, but if she was genuinely spoofing you in regards to the wind charge I'd have no respect for a person like that and would refuse to be walked over - especially when I showed integrity at from the outset of the problem.

Stand up for yourself here - if what you are saying is genuine then she deserves nothing for trying to scam you.

Thanks for your understanding, this is exactly how I feel, I tried to discuss with her this matter but all what I got from here was "you don't want to pay? you don't want to pay?" I have assured her that my intention is to solve this in fair manner...

That's what I did - I informed there that until she finds better price - meaning 250 or 195 down to fair price, I will not proceed with payment. I don't expect her to match 125 but I expected her to meet me half way between 150 and 195 but she doesn't have intention to do so.

After I told her I got following message:
"Please do not contact me anymore on this matter. My solicitor will be dealing with this from now on"

the_syco

sowajaoxf wrote: »

After 1 week I have received bill of 195 EUR !!

If there's a phone number on the bill, ring them and ask how much would it cost to fix "identical damage", and see what they say?

goat2

you would be better off paying her asking price,
if solicitors come into it, you will have a far bigger bill,

i was in a road traffic accident, the other was in the wrong, they wanted to take my car to a garage i was not familar with,
i told them it was going back to where i bought it to be fixed, it was two yrs old, i felt insulted that they should name the place it should be repaired, it angered me there and then,
i sent it to the main dealer and it was fixed to my satisfaction, their insurance paid up at time,

the moral to this story is,
you will only anger her more by trying to get people she do not want fixing her window,
she is entitlet to have whomever fix her window, not be told who should do so, irrespective of money

sowajaoxf

goat2 wrote: »

you would be better off paying her asking price,
if solicitors come into it, you will have a far bigger bill,

i was in a road traffic accident, the other was in the wrong, they wanted to take my car to a garage i was not familar with,
i told them it was going back to where i bought it to be fixed, it was two yrs old, i felt insulted that they should name the place it should be repaired, it angered me there and then,
i sent it to the main dealer and it was fixed to my satisfaction, their insurance paid up at time,

the moral to this story is,
you will only anger her more by trying to get people she do not want fixing her window,
she is entitlet to have whomever fix her window, not be told who should do so, irrespective of money

Thanks for your comment.

Difference here is that when insurance comes to play it is little bit different because it was coming off their insurance not their pocket - only cost for them was lost of no bonus claim which is set without conjunction with price that insurance company will pay, and they have no argument with insurance company.

At least you told them that you are not happy prior to repair...

When it comes to "private" matter like this one I felt that there was no communication done before this matter was proceeded.

goat2

but the problem is,
it is her property,
and i guess she trust these people due to knowing them or something,

it did not matter whether the others insurance or their pocket covered it to me,
it was my car,
and it was my choice where my property went and who fixed it,

athtrasna

goat2 wrote: »

but the problem is,
it is her property,
and i guess she trust these people due to knowing them or something,

it did not matter whether the others insurance or their pocket covered it to me,
it was my car,
and it was my choice where my property went and who fixed it,

Car accidents much easier to prove involved parties. This landlord would struggle to prove in court that the OP was responsible. OP is being decent.

goat2

op broke window,
he did as any decent person would do and fess up,
in my case it was an accident, in his it was same,
it is her property that was damaged, it was his ball that broke it, same as in my case just a bumper hit me.

i think she is in the right to get who ever she likes at whatever it costs,

now that if solicitor is brought in it will cost way more,
i would rather cut my losses and give what she is asking.

athtrasna

goat2 wrote: »

now that if solicitor is brought in it will cost way more,
i would rather cut my losses and give what she is asking.

Only if solicitor can prove OP did it. Easier said than done, and at a much more significant expense than the cost of repairing the window (which can be written off against the landlord's tax liabilities...if they are tax compliant that is).

goat2

if you look at his first post,
he said that he informed tenants that he broke window, and tenants let landlord know,

so your saying, only if a solicitor can prove it, he does not have to do so, this person was honest and let be known that his ball broke it,

does not matter to op whether how the owner of house runs business

ted1

OP what u value are the three windows ?
Did you measure yourself ? I've seen done people measure wrong if you order it you could be left with glass that doesn't fit

the_syco

Plain glass, or tinted/painted glass?

The_Conductor

sowajaoxf wrote: »

Difference here is that when insurance comes to play it is little bit different because it was coming off their insurance not their pocket - only cost for them was lost of no bonus claim which is set without conjunction with price that insurance company will pay, and they have no argument with insurance company.

It all depends. I have a 200 Euro excess on my policy- if I have to replace a window that costs 200, its coming straight out of my pocket- regardless of whether its an insurable claim or not.

The_Conductor

the_syco wrote: »

Plain glass, or tinted/painted glass?

If it is the frosted glass- that could explain the difference- depending on the window size, that could well be 30-40 quid. Another thing- most companies quote ex VAT (on the basis lots of people can claim the VAT back). Perhaps one or more of the quotes was on this basis?

sowajaoxf

ted1 wrote: »

OP what u value are the three windows ?
Did you measure yourself ? I've seen done people measure wrong if you order it you could be left with glass that doesn't fit

I got receipt from Landlord and on the receipt there was exact measurements 814mm x 576mm double glazed at 195EUR, when I quoted this measurements to 2 other companies price was 125 and 150 including fitting and delivery...

Point here is that 195 it was first amount where later she claimed that it was 250 EUR because somebody had to come up in that "windy weather" and it was dangerous... Window is on the ground floor with hand reach

Saucy McKetchup

sowajaoxf wrote: »

Difference here is that when insurance comes to play it is little bit different because it was coming off their insurance not their pocket - only cost for them was lost of no bonus claim which is set without conjunction with price that insurance company will pay, and they have no argument with insurance company.

It's not different at all, whether an insurance company is involved or not in a motor accident the injured party gets to choose where they get their car fixed, if the person responsible refuses then the injured party goes through their insurance and still gets the car fixed where they want.

In your case the landlord chose to get the window replaced in a company she wanted, just pay the bills or it'll end up costing you more in solicitors fees

Millem

sowajaoxf wrote: »

Hi,

I need advice on following matter:

I was playing football with my son outs our town houses and unfortunately I broke neighbour window by kicking a ball.

I have notified tenants where they notified landlord. Verbally I have offered repair of the window however neighbour landlord decided to fix it herself. After 1 week I have received bill of 195 EUR !! I gather 2 other quotations with call out etc. and I have received following quotation 125 EUR and 150 EUR. I informed landlord of the house next to me about this and I notified her that Until the response, I will not proceed with payment and suggest her to get back to glass company to revise bill

She got back to me that her solicitor will be in contact with me.

What kind of position is she / I am with matter above?

I have intention of paying of course but I expect fair price.

Please advice

In the last house we rented a neighbour broke the window on our back door on a Saturday night. I rang only one company (the nearest one) on the Monday morning and got them to fix it. It was €150 and handed the neighbours the bill which they paid no problem (in fact the boy and his mum called over to apologise with chocolates.) If they had started annoying me telling me they wanted different quotes I would take extreme offence to that. I do not have time to try and find different glass repairman. Also to get a quote they have to come to your house to view it , I had to leave work in the middle of the day to get a quote. It was €150 because supposedly it is a special type of glass that when it breaks it breaks safely. It is also not very nice to have a broken window even for 1 night and the fact that you have a big plastic bag over it (I was afraid of robbers). I really feel you are being unreasonable and think you should just pay the bill.

davo10

€150+vat =€190~

If you damage another person's property as OP did (not in dispute) the owner is entitled to make good the damage done irrespective of the opinion of the person responsible. In this case, if the windows are Munster Joinery windows for instance, then the owner is entitled to have it repaired by the manufacturer, not by someone cheaper found by the OP. OP is not a glazier, owners probably just rang the supplier, explained what window it was, they would have it on record and replaced it immediately.

The tenants next door were probably not happy either as it left their house unsecured while they were out. No doubt they were on to LL wanting it fixed asap.

Besides all this, If OP doesn't pay, next doors LL can tell their tenant that it will be deducted from their deposit as the damage was done during their tenancy, and leave the neighbour to deal with OP. I know which one I'd prefer.

djimi

sowajaoxf wrote: »

Problem is not 195EUR - she send me invoice for 195 EUR claiming in text message that I have to pay 250EUR because was windy and dangerous for somebody to come up... but repair company did not put this on the invoice,

This is the part that I would be questioning. It seems fairly unlikely to me that the company would leave a charge off the invoice, and from your point of view you would only be expected to pay what is written on the invoice. The cynical side of me is thinking that she is trying to make a few quid for herself at your expense with this.

Arbiter of Good Taste

davo10 makes a good point. You would be surprised at the amount of providers that quote ex-VAT.

Am purely disgusted at the people suggesting that the LL would have to "prove" that the OP did the damage before looking for payment. There is no question that the OP did not do it. Are there really so many dishonest people about? Frankly that kind of attitude is scummy.

ted1

sowajaoxf wrote: »

I got receipt from Landlord and on the receipt there was exact measurements 814mm x 576mm double glazed at 195EUR, when I quoted this measurements to 2 other companies price was 125 and 150 including fitting and delivery...

Point here is that 195 it was first amount where later she claimed that it was 250 EUR because somebody had to come up in that "windy weather" and it was dangerous... Window is on the ground floor with hand reach

But you still need to know the u value. She could be getting an a rated window you could be getting a e rated

ted1

Arbiter of Good Taste wrote: »

davo10 makes a good point. You would be surprised at the amount of providers that quote ex-VAT.

Am purely disgusted at the people suggesting that the LL would have to "prove" that the OP did the damage before looking for payment. There is no question that the OP did not do it. Are there really so many dishonest people about? Frankly that kind of attitude is scummy.

The VAT inclusive order of 79 make it illegal to give prices without VAT.

Sadderday

Pay the 195 thats whats on paper.

Don't pay a cent more... if she wants the amount to be 250, tell her you need it in writing and dont worry about it

Valetta

Santa Cruz wrote: »

The owner of the property is entitled to employ whoever she wishes to repair her property.

Meauldsegosha wrote: »

But the company she used didn't overcharge. They charged what their rates were for the work. You may have found companies that had lower rates but the landlord didn't use them. So you should pay the €195 because that is what it cost to repair the window you broke.

goat2 wrote: »

i think she is in the right to get who ever she likes at whatever it costs,

.

I don't agree with the above.

If she got Mick, her brother-in-law glazier to fix it and he charged her €500 would OP still have to suck it up and pay? I don't think so.

OP, you should send her €150 together with the two quotes you got, with a note saying that in your opinion that is a reasonable amount to repair the damage.

She would now be in the position of engaging a solicitor to recover €45 and I doubt if any solicitor would entertain her.