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Just got banned from paddy power

  • 19-02-2014 9:54am
    #1
    Registered Users Posts: 400 ✭✭martin101


    Months ago I closed my paddy power account. Self exclusion. Then I set up a new one. A few months went by without them noticing and yesterday I won €300 and had €100 on my balance. I can't get into my account and I've been told the €300 I withdrew to the card I may not receive. Anyone else ever been in this situation? I'm down €400 when really I should have it


Comments

  • Registered Users Posts: 11,272 ✭✭✭✭Collie D


    martin101 wrote: »
    Months ago I closed my paddy power account. Self exclusion. Then I set up a new one. A few months went by without them noticing and yesterday I won €300 and had €100 on my balance. I can't get into my account and I've been told the €300 I withdrew to the card I may not receive. Anyone else ever been in this situation? I'm down €400 when really I should have it

    What did they tell you?


  • Registered Users Posts: 400 ✭✭martin101


    Collie D wrote: »
    What did they tell you?

    Said I my not get the money I won. Only what I put in. They let me go months like this and the day I had a huge win they cut me off.


  • Registered Users Posts: 212 ✭✭dbrunson


    martin101 wrote: »
    Months ago I closed my paddy power account. Self exclusion. Then I set up a new one. A few months went by without them noticing and yesterday I won €300 and had €100 on my balance. I can't get into my account and I've been told the €300 I withdrew to the card I may not receive. Anyone else ever been in this situation? I'm down €400 when really I should have

    by self exclusion do you mean you clicked the gambling aware section and banned yourself?

    if so they probably have you on the small print. it sucks but pp are complete **** when it comes to customer service so dont expect much.


  • Registered Users Posts: 6,606 ✭✭✭flutered


    obviously they cannot or will not allow anyone to put even the slightest dent in their profit margin.


  • Site Banned Posts: 880 ✭✭✭whiteshorts


    Couple of questions.

    You closed your account, did you then ask to be excluded and no longer able to bet with them or did you self exclude and then close the account?
    Did they reply back to you and confirm you were self excluded from gambling with them.
    When you opened a new account, did you open up with changed details (email, dob, address) or open it up with the original details?

    Did anyone from PP send a mail/ask about your exclusion?
    Up to the day before you won, were you up or down?


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  • hi this recently happened to me, i had a bet in running and a withdrawal in process and they said all bets stand as is and they honored my withdrawal and the bet winnings. they then closed my account.


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