Europlex Signet - Remote Access

fitzie79

I am trying to configure my Europlex Signet alarm for remote access. I have setup my router to forward port 433 to the ip address of the alarm. I am not sure if the alarm should be TCP only or TCP/UDP though?

Once I have this done should I be able to access the alarm from anywhere? Do I type the ip address of my router which will automatically forward me to the alarm?

KoolKid

Have you also set the default gateway & DNS in the panel?
After that if your IP is fixed you can browse straight to your IP by going to https://***.***.***.*** this being your external ip address.
If your IP is dynamic you can enable the portal and goto SigNET secure.com & enter your panels serial number.
I would recommend upgrading the firmware to SPC. That will then give you access to the SPC Anywhere apps.

fitzie79

I hadn't changed the gateway and dns settings in the panel. Are these parameters that are determined from the router? Would the default for an ip address on a landline be static?

If I type https://***.***.***.*** do i need to do anything to access port 433?

The SPC Apps look like a great addition. I'll certainly look to add them in once I have the remote access sorted (I also need to fix the GSM module as that is not currently working and one of the contacts is faulty as well....)

fitzie79

I've looked at the netmask setting as well and it's nearly the same as the router value - the router ends in 255 whereas the alarm is 000. Should this be updated as well?

KoolKid

That's right. Unless you are on a big network sub net mask should always be 255.255.255.0.
If you're going to your ip address via https://
That will automatically goto port 443

fitzie79

Still having some problems with this setup. I've done the following so far

Port Forwarding:
Protocol: Tried both TCP and TCP/UDP - not sure which is correct?
External Start Port: 443
External End Port: 443
Internal Host: 192.168.1.100 (as per the setting on the alarm)
Internal Port: 443

Alarm Settings:
IP Netmask: 255.255.255.0
Default Gateway setting: As per the router value
DNS Server: As per the router value (Primary not secondary DNS)

I opened the panel and there is a solid green led where it says link next to the LAN connection. The Act LED flashes intermittently

I try going to a web browser and typing https://xxx.xx.xxx.xxx but nothing happens. Is there some other setting I'm missing?

KoolKid

fitzie79 wrote: »

Still having some problems with this setup. I've done the following so far

Port Forwarding:
Protocol: Tried both TCP and TCP/UDP - not sure which is correct?
External Start Port: 443
External End Port: 443
Internal Host: 192.168.1.100 (as per the setting on the alarm)
Internal Port: 443

Alarm Settings:
IP Netmask: 255.255.255.0
Default Gateway setting: As per the router value
DNS Server: As per the router value (Primary not secondary DNS)

I opened the panel and there is a solid green led where it says link next to the LAN connection. The Act LED flashes intermittently

I try going to a web browser and typing https://xxx.xx.xxx.xxx but nothing happens. Is there some other setting I'm missing?

On your internal network can you browse to the panel at https://192.168.1.100?
Is your network range 192.168.1.***?

fitzie79

The network range is 192.168.1.254.

I can access https://192.168.1.100 directly alright. Is there a default user id / password to get in to this?

KoolKid

User ID is your user name as set up in your user code. Password is your user code. The user must have attributes for web access.
Is that an Eircom router?
If so set the firewall to low or off.

fitzie79

i have 2 users. i tried using the username and password for both users but neither seemed to work. i looked through the menu and in users - edit - [username] - user options - web access there is an asterix next to both users so both should have web access enabled?

the router is a vodafone router (HG658c), the firewall is set to low

fred funk }{

Set user type to manager, web access is automatically enabled. The user name is case sensitive so make sure that's correct and the password is your user code.

fitzie79

Success! Username was all CAPS - too used to username not being case sensitive.

At least now I know that I can access the panel - just need to resolve why the remote access isn't working.

fred funk }{

Can you post a screen shot of the port forwarding settings on your router?

fitzie79

I was about to get that screen shot and noticed that the ip address is different to yesterday - googling a little shows that vodafone use dynamic ip address....

I tried logging in to signetsecure.com as mentioned by koolkid in an earlier post. I entered the panel id (I presume the 10 digit number on a sticker on the pcb inside the panel) but got a message saying the "panel is not registered".

How do I go about registering the panel? In the help section it mentioned editing the network - communication menu. I don't see an option for this in either the web login page or through the keypad going in as the engineer.

fred funk }{

Worry about the portal when you have opened the port. Whether the panel is registered or not doesn't make any odds to the port being opened or not.

Stick up the screen shot of your router first and I'll have a look at it. There's a handy website called canyouseeme.org and enter the port you're trying to open. It will tell you whether it's open or not. If it doesn't show as open on that site then there's a wrong setting on the router.

fitzie79

Here it is - i tried that webpage and it doesn't seem to see the port

fred funk }{

Just to confirm, have you entered the router ip into the settings on the alarm under communications - Ethernet- gateway. In there set that to whatever your routers ip is, probably 192.168.1.254.

KoolKid

Two things here. Before you goto your external IP check its still the same at www.whatismyip.com
Also check the port is open at www.canyouseeme.org.
Also bear in mind you may not be able to go out and in on the same IP with Vodafone. Try it from another internet connection.

fred funk }{

KoolKid wrote: »

Two things here. Before you goto your external IP check its still the same at www.whatismyip.com
Also check the port is open at www.canyouseeme.org.
Also bear in mind you may not be able to go out and in on the same IP with Vodafone. Try it from another internet connection.

The port isn't open so going out and in on the external ip doesn't matter at this stage.

KoolKid

Not sure how he has been checking it though?
Did he say he checked canyouseeme.org? Just flicking back over the thread I wasn't sure.
If he is just trying browsing to the external IP from the same machine it may not show up.

fred funk }{

KoolKid wrote: »

Not sure how he has been checking it though?
Did he say he checked canyouseeme.org? Just flicking back over the thread I wasn't sure.
If he is just trying browsing to the external IP from the same machine it may not show up.

He was using canyouseeme. It definitely seems like a port issue as he can access the panel in his local network.

fitzie79

fred funk }{ wrote: »

Just to confirm, have you entered the router ip into the settings on the alarm under communications - Ethernet- gateway. In there set that to whatever your routers ip is, probably 192.168.1.254.

in this setting i have entered the default gateway that i received from the router settings. the router ip is 192.168.1.1 which is different to the gateway setting that i got when i logged in to the router

KoolKid

The default gateway should be your routers IP address.

fred funk }{

fitzie79 wrote: »

in this setting i have entered the default gateway that i received from the router settings. the router ip is 192.168.1.1 which is different to the gateway setting that i got when i logged in to the router

Whatever ip you use to access your router should be entered into the gateway option on the panel.

fitzie79

i've updated this now so the default gateway is the router ip. it doesn't work at the moment. i won't be able to try using a different internet connection for a few days to see if this works

KoolKid

Is port 443 showing open if you check with canyouseeme.org. ?

fitzie79

KoolKid wrote: »

Is port 443 showing open if you check with canyouseeme.org. ?

no - unfortunately not. just tried it there again.

on the panel settings what should the dns value be set to - is it the primary dns value from the router?

fred funk }{

It's probably a good idea at this stage to post all of the Ethernet settings on your alarm panel.

fitzie79

IP Address - 192.168.001.100
IP Netmask - 255.255.255.000
Gateway - 192.168.001.001
DNS - 089.019.064.036
DHCP - Disabled

KoolKid

Can you enable DHCP & tell us what settings come up for all of the above?

fitzie79

With dhcp enabled I get

Ip address 192.168.001.013
Ip netmask 255.255.255.000
Gateway 192.168.001.001
Dns server 192.168.001.001

KoolKid

Try with those settings except put the IP address back to. 100

fitzie79

been away for a few days so only getting back to this now. i tried changing the ip address with dhcp enabled and the settings as per

Ip netmask 255.255.255.000
Gateway 192.168.001.001
Dns server 192.168.001.001

however it wont let me save the edits to the ip address when i try changing it to .100

each time i input the new value, it says updated but when i check the value it still shows as .13

i've tried canyouseeme.org but it's still not seeing port 443 as open

KoolKid

Turn odd DHCP and enter the following values

Ip address 192.168.001.013
Ip netmask 255.255.255.000
Gateway 192.168.001.001
Dns server 192.168.001.001

Also try DNS as 8.8.8.8

fitzie79

KoolKid wrote: »

Turn odd DHCP and enter the following values

Ip address 192.168.001.013
Ip netmask 255.255.255.000
Gateway 192.168.001.001
Dns server 192.168.001.001

Also try DNS as 8.8.8.8

tried both those settings but neither seems to work for remote access. i can access the panel by going directly to the ip address (https://192.168.1.13) but when i use canyouseeme.org it doesn't see port 443 on my ip address

KoolKid

And have you changed the forwarding to that IP?

fitzie79

yes - it was set to .13 when trying both dns configurations.

is it possible to change the alarm to a different port in case port 443 is blocked by the isp? i'm see conflicting items on google regarding the isp allowing access on this port

KoolKid

yes, via the browser Settings> Communications>Services
remember if your using anything but 80 you need to enter the port after the IP address

fitzie79

KoolKid wrote: »

yes, via the browser Settings> Communications>Services
remember if your using anything but 80 you need to enter the port after the IP address

i dont see a services option in the communications menu - only serial port, ethernet port, modems, central station, remote maint. there doesnt seem to be a services option in the ethernet menu either

KoolKid

Are you logging on through the use browser and selecting full engineer?
What firmware version are you running?

fitzie79

i had tried to get in via the keypad. i can't seem to login to the browser as an engineer (tried FULL ENGINEER and ENGINEER as the user name) and logging in as a user (manager privileges) i don't see the option. The browser software is version 1.4

KoolKid

User name is Engineer. (capital E, it's case sensitive)
Password is the engineer code.

fitzie79

Thanks, I got in using this earlier and tried changing the port forward. Nothing seems to work so I've submitted a request to my ISP to see if they can assist me

KoolKid

Most ISPs will give you the line that they don't support port forwarding.
Who is your provider again?