Upgrading to UPC Horizon: HD

d15ude

sorry if this has been discussed before, so many posts regarding horizon...

currently having the digi max pack with €4.99 hd add on.

thinking about moving to horizon complete.
would i still need the hd add on to receive all available hd
channels or is hd already included in horizon complete?

i have attached the quote i get on myupc.

An Bradán Feasa

Looks to me like you should only be paying €96 per month. I have the same package as you have (apart from the sports which you'll be paying €16 per month for) and I'm paying exactly €80 per month.

Laird

Hd is included with the horizon bundle price.

mrweatherman

Laird wrote: »

Hd is included with the horizon bundle price.

But sound drops hugely when change channels from standard to hd but hd is meant to be better sound and picture quality. Upc installer told me its the price to pay for sharper picture quality

mrweatherman

Laird wrote: »

Hd is included with the horizon bundle price.

By the way HD is NOT included in package its extra €6 per tv

coylemj

An Bradán Feasa wrote: »

Looks to me like you should only be paying €96 per month. I have the same package as you have (apart from the sports which you'll be paying €16 per month for) and I'm paying exactly €80 per month.

+1 Below is from my December bill, I have a Horizon box with HD so you need to tell them to drop the additional HD charge when you go to a Horizon bundle...

Your bundle includes Digital Telephony- Basic + Fibre Power Broadband 150Mb + UPC Digital + Digital Telephony - Anytime World Pack.

Total UPC Bundle charges 80.00

Venom

coylemj wrote: »

+1 Below is from my December bill, I have a Horizon box with HD so you need to tell them to drop the additional HD charge when you go to a Horizon bundle...

Your bundle includes Digital Telephony- Basic + Fibre Power Broadband 150Mb + UPC Digital + Digital Telephony - Anytime World Pack.

Total UPC Bundle charges 80.00

For that price you should be on the max Horizon package with 200MB broadband.

mrweatherman

Venom wrote: »

For that price you should be on the max Horizon package with 200MB broadband.

I went through everything with them and still was charged and told ive no choice! If had chance would go with sky tv and eircom phone and bb

coylemj

Venom wrote: »

For that price you should be on the max Horizon package with 200MB broadband.

I am on Horizon max. and I'm being upgraded to 200Mb on March 1st.

mrweatherman

coylemj wrote: »

I am on Horizon max. and I'm being upgraded to 200Mb on March 1st.

Ha when and if you get please let us know cause im on same as you but cant see it being at 200mb

coylemj

mrweatherman wrote: »

Ha when and if you get please let us know cause im on same as you but cant see it being at 200mb

The wireless settings on my laptop say the h/w is running at 130 Mb/sec so an upgrade from 150 to 200 will do nothing for me because clearly the Wi-Fi chip will be the bottleneck. My Ethernet adapter is 100 Mb/sec so a cable connection won't do anything for me either.

No complaints though...

Cushie Butterfield

d15ude wrote: »

sorry if this has been discussed before, so many posts regarding horizon...

currently having the digi max pack with €4.99 hd add on.

thinking about moving to horizon complete.
would i still need the hd add on to receive all available hd
channels or is hd already included in horizon complete?

i have attached the quote i get on myupc.

HD is included in Horizon Complete.

Whether or not you're in contract, or even if you didn't get a notice of a subscription price increase, you are still entitled to cancel your current contract if you say that you do not agree to the new telephone call charges. You should get on to 1908 account services, tell them you want to cancel & they should transfer you to customer loyalty/retentions/cancellations dept. Ask them what they are prepared to do for you in order to keep you as a customer. They may initially offer you a small discount, but if pushed should eventually offer you that package at €40 per month for 12 months like they have to others.

Have a look at this thread: http://www.boards.ie/vbulletin/showthread.php?t=2057131675

If you don't feel like trawling through it here are just two posters who were offered that deal & if you read the entire thread you'll find more:

http://www.boards.ie/vbulletin/showpost.php?p=88759137&postcount=199

http://www.boards.ie/vbulletin/showpost.php?p=88879825&postcount=327

If you've already ordered the new package just cancel it before you're 7 day cooling off period is up & insist on getting the half price offer.

quenching

mrweatherman wrote: »

But sound drops hugely when change channels from standard to hd but hd is meant to be better sound and picture quality. Upc installer told me its the price to pay for sharper picture quality

This happened to me too, it turns out you need to have the sound from the UPC box set to maximum, and then control the actual volume with the TV or audio system. If you have the audio output from the UPC box set at 50% then it will jump from the set 50% to 100% when switching from a HD channel to an SD channel, or vice versa. I only discovered this after a UPC engineer told me the same as you.

Go to the Preferences setting on your UPC box and set the volume to max (or increase it to max using the UPC remote), then DON'T use the UPC remote to adjust the volume afterwards.

mrweatherman

Turned out had faulty box, engineer replaced box and gave router seperate. Explains why wifi dropped alot and sound on HD dropping.