Tickemaster adding insurance to Dublin Bus sales

andersat2

Hi.
You know, I just want to share my experience of buying Dublinbus tickets online.
I hope that will help you in the future.

So, on Sunday, I decided to buy a rambler ticket from Dublinbus web site: 10 journeys 90 minutes unlimited travel. Well I don't want to mention BTW, that the price for this tickets went up from 18.00 Euros in 2010 to 27.50Euro in 2014 (more than 30% price hike). Anyway, I was redirected to Ticketmaster web site - a dublin bus official online seller. After adding my ticket to the shopping cart I was promted to accept terms and conditions. THAT WAS BIGGEST MISTAKE OF THE DAY, as accepting that - you automatically adding to your shopping an insurance for EVENT (!). I didn't noticed that.
On the next stage it was a VISA verifying window, where it was stated that I'm authorising my card for that 27.50 Euro (ticket price). Happy days. However I few moments I got an email, with a confirmation, that in addition to Dublin Bus ticket I got an insurance from Ticketmaster for NOT EXISTING event (3.42 Euro). WHAT A <SNIP> I tryed to contact Ticketmaster, Allianz insurance with no results. Dublin Bus told me that it was not their problem, as I accepted terms and conditions of Ticketmaster.
So fighting with Ticketmaster for refund of that Insurance.

A little explanation here: Tickemaster selling DublinBus commuter tickets in the same way as they selling concert tickets. Because of that they have a feature to add automatically EVENT CANCELLATION insurance. So by buying DublinBus commuter ticket they selling that ticket as en EVENT ticket and you getting automatically cancelation insurance... This is FRAUD in my opinion.

percy212

Dublin bus and bus eireann are a disaster. Small claims court will get their attention. Otherwise they don't give a ****.

Cabaal

percy212 wrote: »

Dublin bus and bus eireann are a disaster. Small claims court will get their attention. Otherwise they don't give a ****.

In this case its ticketmaster that sold the insurance and it was ticket masters website that was used, doubt a claim against bus eireann would be successful as they didn't sell the actual insurance

andersat2

I'm not agree.
Dublin Bus redirected me to Ticketmaster Web site for those tickets. Because of that they should take responsability of that <SNIP> insurance as well

D3PO

Id say the first post is heavily embellished.

If you got charged for insurance then you clearly clicked on or didn't uncheck a box asking if you wanted insurance added. Now that doesn't mean you don't have the ability to cancel it.

As its event insurance and you aren't attending an event the insurance itself appears invalid and as such you cannot be expected to pay for something you have not got.

When you say you tried to contact ticketmaster with no results what exactly do you mean ? did you actually speak to somebody and if so what did they say ?

Personally I wouldn't be arsed wasting my time over less than €4 but if on principle you want to see this through go for it.

andersat2

D3PO wrote: »

Id say the first post is heavily embellished.

If you got charged for insurance then you clearly clicked on or didn't uncheck a box asking if you wanted insurance added. Now that doesn't mean you don't have the ability to cancel it.

As its event insurance and you aren't attending an event the insurance itself appears invalid and as such you cannot be expected to pay for something you have not got.

When you say you tried to contact ticketmaster with no results what exactly do you mean ? did you actually speak to somebody and if so what did they say ?

Personally I wouldn't be arsed wasting my time over less than €4 but if on principle you want to see this through go for it.

I send an email to Ticketmaster and Allianz Insurance straight away (Sunday). Today is Tuesday - no response.

I don't mind those 4 Euros. But come on, if they selling that insurance to everyone - It's a good buisness for them ehh?

28064212

These are the terms and conditions you agreed to. Hard to see how you could really have missed what you were purchasing



If you were to suffer a serious injury that would prevent you from using these tickets, you would receive a refund. Hard to see how you can possibly claim you were misled

newbie2

You may cancel your Missed Event Insurance within 14 days of the date of purchase and receive a full refund of the premium. Applies only if the event has not commenced or a claim has not been submitted. If you have purchased Missed Event Insurance inadvertently, please contact The Insurance Provider with details of your policy (Policy Number and Transaction Number). These details will feature in the confirmation email that you received from the missed event insurance provider. You can contact them by:
Email at Insurance@allianz-assistance.ie.Phone at +353 1 637 3617 or +44 20 8666 9562Post at 511 Q House, Furze Road, Sandyford Industrial Estate, Dublin 18.
Customers of Missed Event Insurance must be Irish or UK residents. Please note that the purchase of Missed Event Insurance is not compulsory. Ticketline trading as Ticketmaster (incorporated in the Republic of Ireland Company Number 135876) Registered address 70 Grafton Street, Dublin 2.

http://www.ticketmaster.ie/h/help.html?tm_link=tm_homeA_ql_4

just cancel it

Cant' see how it's Dublin Bus's problem anyway. If you bought a ticket to Bruno Mars and was sold insurance would you bnlame Bruno Mars?

andersat2

So you want to say, that selling this insurance together with DublinBus commuter rambler tickets is OK???

moc moc a moc

andersat2 wrote: »

So you want to say, that selling this insurance together with DublinBus commuter rambler tickets is OK???

If people choose it themselves by clicking the big huge 'YES' radio button, then, yes.

28064212

andersat2 wrote: »

So you want to say, that selling this insurance together with DublinBus commuter rambler tickets is OK???

Why wouldn't it be? They make it very clear that they are selling insurance (unlike your initial post claims), it's not compulsory (unlike your initial post claims), and you are protected against a number of outcomes (unlike your initial post claims).

slimjimmc

andersat2 wrote: »

I send an email to Ticketmaster and Allianz Insurance straight away (Sunday). Today is Tuesday - no response.

I don't mind those 4 Euros. But come on, if they selling that insurance to everyone - It's a good buisness for them ehh?

Sunday was not a normal business day.
Monday - probably spent dealing with 100's of emails that arrive before yours.
Today (at the time of your OP) was not even half way through the second day.

Give them a reasonable chance to get back to you :eek:

professore

So if he misses his bus he's insured?????

They clearly shouldn't offer this insurance for this type of ticket on Ticketmaster.

Only €4 - multiply that by tens of thousands. And people give out about Ryanair's website.

percy212

Its just stupid. I cant believe Dublin bus cant get it together to sell rambler tickets via a dedicated site. Bus tickets do not typically come with an insurance option. Ticketmaster is capitalizing on Dublin bus's incompetence. Its annoying. Insist on a refund OP.

foggy_lad

This insurance "scam" was highlighted before by people when it was first introduced by ticketmaster. At that time there was outcry and even Joe Duffy got on the case. Ticketmaster at that time agreed to set the default option to NO so that people would at least have a choice without the need to take action later to recover funds they had no intention of paying out.

Obviously something has changed and ticketmaster have reverted to adding this charge by default which IMO is wrong.

28064212

foggy_lad wrote: »

Obviously something has changed and ticketmaster have reverted to adding this charge by default which IMO is wrong.

It is NOT added by default. I posted a screenshot above of the exact page that is presented for dublin bus rambler tickets. Nothing is selected, and it quite clearly states what it is for. The OP clicked through the screens without reading what they were doing

mathepac

andersat2 wrote: »

So you want to say, that selling this insurance together with DublinBus commuter rambler tickets is OK???

To summarise what helpful posters have written:

1. You opted in to the insurance sale from ticket master (not a Dublin Bus problem as they sold you nothing)
   
2. You can cancel and get a refund from ticket master (so no consumer issue here)
   
3. Learning: Read T&Cs before clicking 'OK'

Next please.

andersat2

OK, look, I clicked that bloody insurance ok,

BUT, explain me, what type of insurance it is?

It was stated that it's covers "DUBLIN BUS EVENT" on february 22, 2015.
It's a <SNIP> event created only to sell this <SNIP> INSURANCE.

Are you not thinking, that they SELLING insurance for the event which is NOT EXISTS?

KERSPLAT!

andersat2 wrote: »

OK, look, I clicked that bloody insurance ok,
BUT, explain me, what type of insurance it is?
It was stated that it's covers "DUBLIN BUS EVENT" on february 22, 2015.
It's a <SNIP> event created only to sell this <SNIP> INSURANCE.
Are you not thinking, that they SELLING insurance for the event which is NOT EXISTS?

What were you thinking when clicking on something you knew nothing about?

percy212

The insurance option should be REMOVED from transactions where it is not applicable. Its lazy and disingenuous to present insurance as a potential purchase for a bus ticket. ****ers

andersat2

Policy Details Type of policy: Mondial Assistance Missed Event
Purchase Date: 02.02.2014
Event Date: 22.02.2015

Premium: €3.27 including Insurance Premium Tax at the current rate.

Once again, thank you for choosing our missed event insurance and we hope you enjoy event.

andersat2

percy212 wrote: »

The insurance option should be REMOVED from transactions where it is not applicable. Its lazy and disingenuous to present insurance as a potential purchase for a bus ticket. ****ers

exactly, that what I'm trying to say.

28064212

andersat2 wrote: »

OK, look, I clicked that bloody insurance ok,

BUT, explain me, what type of insurance it is?

It was stated that it's covers "DUBLIN BUS EVENT" on february 22, 2015.
It's a <SNIP> event created only to sell this <SNIP> INSURANCE.

Are you not thinking, that they SELLING insurance for the event which is NOT EXISTS?

If you, say, break your leg, and are in hospital for the next few weeks, you can use the insurance to claim the cost of your rambler tickets back. You can not do this without insurance. It is not fake insurance, no matter how many capitals you use

No Pants

1. Miss bus on February 22nd.
2. Submit claim.
3. Profit?

andersat2

I was really serious for making a claim using that insurance, just to laugh on them

andersat2

No Pants wrote: »

1. Miss bus on February 22nd.
2. Submit claim.
3. Profit?

profit will be 27.50 Euro - the cost of rambler bus ticket

percy212

You are right to be annoyed op. Its a cynical business process. Don't let the issue drop. Make them do something.

28064212

andersat2 wrote: »

I was really serious for making a claim using that insurance, just to laugh on them

Oh look, some more terms and conditions you didn't read. Insurance does not cover you "deciding not to use it"

percy212

I doubt the insurance is valid but it would be amusing to test it out.

28064212

percy212 wrote: »

I doubt the insurance is valid but it would be amusing to test it out.

Why wouldn't it be valid?

punisher5112

Why wouldn't it be easier just to buy said ticket in a shop most sell them.

You can buy them in DB head office also.

Now with the leap all these other cards in paper form are being fazed out so all will be added to your leap as you purchase them.

No Pants

Shocking business practices from Ticketmaster.

percy212

28064212 wrote: »

Why wouldn't it be valid?

Oh look, some more terms and conditions you didn't read. Insurance does not cover you "deciding not to use it"

andersat2

easiest way for me - to drive the car and not using dublinbus at all as I'm doing everyday.
this bloody ticket was not event for me.

percy212

Do they offer event insurance in the shop. No. Its a racket.

punisher5112 wrote: »

Why wouldn't it be easier just to buy said ticket in a shop most sell them.

You can buy them in DB head office also.

Now with the leap all these other cards in paper form are being fazed out so all will be added to your leap as you purchase them.

28064212

percy212 wrote: »

Oh look, some more terms and conditions you didn't read. Insurance does not cover you "deciding not to use it"

That doesn't make it invalid, that means it doesn't cover that particular scenario.

Keith186

I didn't get to read all the T&C's as they are not in the screenshot.

On the face if it I'd say they are mis-selling insurance here. Perhaps advise the financial services ombudsman.

mathepac

andersat2 wrote: »

easiest way for me - to drive the car and not using dublinbus at all as I'm doing everyday...

You don't need a Dublin Bus ticket to drive your car, but you DO need insurance. Swings and roundabouts, innit, eh? Well, maybe bus-shelters and roundabouts then, eh?

punisher5112

percy212 wrote: »

Do they offer event insurance in the shop. No. Its a racket.

I just don't understand why anyone would purchase off the site?
Is it not easier to go and get ticket straight into your hand or Buy a Leap card and put any of the ticket types on it.

percy212

Jesus. If they are offering the ticketmaster option; it should not present insurance as a choice. It makes as much sense as asking the purchaser if they would like to order and pay for a lunch which they will never receive.

percy212

28064212 wrote: »

That doesn't make it invalid, that means it doesn't cover that particular scenario.

I was quoting you. So what exactly does the "event" insurance cover? Nothing. A bus trip is not sn event ffs.

28064212

percy212 wrote: »

I was quoting you. So what exactly does the "event" insurance cover? Nothing. A bus trip is not sn event ffs.

...

28064212 wrote: »

If you, say, break your leg, and are in hospital for the next few weeks, you can use the insurance to claim the cost of your rambler tickets back. You can not do this without insurance. It is not fake insurance, no matter how many capitals you use

andersat2

Just another example:
How all you would feel, if Dublin bus would start selling bus tickets thru ryanair.com and Ryaniar would add travel insurance with it?

Cabaal

andersat2 wrote: »

Just another example:
How all you would feel, if Dublin bus would start selling bus tickets thru ryanair.com and Ryaniar would add travel insurance with it?

The same situation would apply,
No customer has to sign up to the insurance, you can opt out.,

If you choose not to opt out of insurance that can still be used then its not anybody else's fault when you're unhappy about the charge. Its not a con.

Guy:Incognito

percy212 wrote: »

Do they offer event insurance in the shop. No. Its a racket.

Dublin bus? No, but they don't offer it online either. Ticketmaster do however..........

andersat2 wrote: »

profit will be 27.50 Euro - the cost of rambler bus ticket

How would that be profit? It would just be a refund.

mathepac

andersat2 wrote: »

...
How all you would feel, if Dublin bus would start selling bus tickets thru ryanair.com and Ryaniar would add travel insurance with it?

I think you might mean "if RyanAir would offer the option to add travel insurance", just as ticket master offered the optional insurance. In that case I'd probably elect to opt out or not opt in, as the case might be, just as I would with ticket master.

percy212

OP. The Irish are used to being ripped off.

Get a copy of what the purported insurance covers from Dublin bus. Get the same from ticketmaster. Send both copies to.the financial Ombudsman with a letter outlining your concerns.

Guy:Incognito

Dublin bus aren't selling or insureing anything so I doubt they will have a copy.

If you had a problem regarding your phone and these guys http://www.gadgetinsurance.com/ie/?affiliateno=OD35373 would you ring Apple or Samsung complaining?

Cabaal

percy212 wrote: »

OP. The Irish are used to being ripped off.

I think what you mean to say is...
People are quick to bitch and moan about something they've never taken the time to read and they simply agreed to

Get a copy of what the purported insurance covers from Dublin bus. Get the same from ticketmaster. Send both copies to.the financial Ombudsman with a letter outlining your concerns.

and what concerns would they be?

Insurance section clearly says:

Get Missed Event Insurance from Allianz Global Assistance for an additional €3.01 per ticket, inclusive of Insurance Premium tax (IPT) at the current rate.
This charge is in addition to the order total displayed above and will be charged separately by Allianz Global Assistance and will appear on your statement as "Allianz Tktmaster".

If you are unable to attend the specific event in the Rep. of Ireland or Northern Ireland for which you purchased your Missed Event Insurance, for any number of covered reasons, including illness, travel delay, jury service and more, you'll be reimbursed for this purchase*. (*Terms and Conditions Apply)

For full details about the services Allianz Global Assistance offers you and the Missed Event Insurance product information please click here.

You may cancel your Missed Event Insurance within 14 days of the date of purchase and receive a full refund of the premium. Applies only if the event has not commenced or a claim has not been submitted. Details of how to cancel can be found in the policy documentation.

By clicking 'yes' you authorise Ticketline trading as Ticketmaster (incorporated in the Republic of Ireland, Company Number: 135876) to pass your name, address, credit/debit card details, ticket purchase information, email address and personal details to Allianz Global Assistance who will charge your credit/debit card and forward your policy documentation to you by email.

YES, Protect My Purchase. I confirm that I am an Irish or UK resident and that I have read, understood and saved the services, terms and conditions of the Missed Event Insurance

No

Please note that the purchase of Missed Event Insurance is not compulsory.
Ticketline trading as Ticketmaster (incorporated in the Republic of Ireland Company Number 135876) Registered address 70 Grafton Street, Dublin 2.

Missed Event Insurance is underwritten by AGA International SA and is administered as a branch in the UK by Allianz Global Assistance. Allianz Global Assistance is a trading name of Mondial Assistance (UK) Limited, Registered in England No. 1710361. Registered Office: 102 George Street, Croydon CR9 6HD.
www.allianz-assistance.co.uk, email address: missedeventinsurance@allianz-assistance.co.uk

AGA International SA is authorised by Autorité de Contrôle Prudentiel in France and is regulated by the Central Bank of Ireland for the conduct of Irish business by way of the Freedom of Services into Ireland in accordance with the European Union Third Non-Life directive.

Mondial Assistance Ireland Limited may act as an agent for AGA International SA in the Republic of Ireland with respect to the receipt of customer money, for the purpose of settling claims and handling premium refunds. Mondial Assistance (UK) Limited may act as an agent for AGA International SA in the Republic of Ireland with respect to the receipt of customer money, for the purpose of settling claims and handling premium refunds.

Terms and conditions link is http://www.magroup-online.com/TMS/IE/EN/TMS_IE_en_Policy_wordings.pdf

dudara

Posters - no comments please about buying tickets offline, rather than online, or taking alternative means of travel.

dudara