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Vodafone overcharging customers roaming

  • 30-01-2014 5:22am
    #1
    Grab All Association
    Registered Users, Registered Users 2 Posts: 3,926 ✭✭✭


    Calls
    Standard rates


    Making a call
    €0.30/min

    Receiving a call
    €0.09/min

    Sending a text
    €0.10/txt
    Receiving a text
    free


    Maximum charges that apply to consumers when roaming in the EU from 1 July 2013 are set out below
    • Voice price cap - 1 July 2013, calls made 29.53 cent/calls received 8.61cent (including VAT)
    • SMS price cap - 1 July 2013, 9.84 cent (including VAT) • Data price cap - 1 July 2013, 55.35 cent (including VAT)


    Give you an example. You go to England and make a phone call for the duration of one hour.

    Calls

    EU RATES €0.29.53 X 60 is around €17.70

    VODAFONE RATES €0.30 x 60 is €18

    Overcharged 30c. Now 30c might not seem like much money but if you were making a lot of calls it all adds up

    Texts

    100 texts 100 x €0.9.84 = €9.84

    100 texts 100 x €0.10 = €10

    Overcharged €0.17c

    Sure most people wont mind been overcharged by €0.0.47c for a call or €0.0.16c for a text but if your a heavy user it does all add up and plus they are actually breaching EU roaming regulations.


Comments

  • #2
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    It looks more like Vodafone have rounded up the prices for the sake of display, ie rather than 29.53c, they've published 30c.

    What does your actual bill say? It probably lists the 29.53c rate.

    I'd be highly surprised if Vodafone were breaching EU legislation on a wide scale.


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