Eircom out around Caherconlish

Xennon

Hi all,

Just wondering if anyones had problems with Eircom of late, the modem seems to be dropping its IP. DSL carrier stays up though.

nope all good here

Zero-Cool

Yeah, mine's been dropping a good bit for the last week or so, on the verge of contacting Eircom.

Agent_99

Had a problem just after Christmas and had an engineer out to tell me there is nothing wrong, but coincidentally I know that several others in the area had problems at the same time because my young lad was on xbox with his friend in ballyneety and both of them lost internet at the same time, report the problem because the lines are still not 100% stable. My line is being fed by the exchange in Inch St. Laurence.

Xennon

Yeah, I don't think the issue is with the lines, hence they check out fine.

Our phone lines head to the D-slam in the exchange in Inch St. Laurence, but that exchange is connected to the main exchange in Limerick by a radio link afaik.

What I've been seeing is on the modem, DSL is up and rates are good (so connection from exchange to modem is fine) but it seems to loose the public side IP address (which is given out by the Radius Servers in town).

So I think the issue may be in the main exchange or the link between the main exchange and the Inch, St.Laurence exchange.

Wish they'd hurry up and run that fibre!... tho I'm sure they're doing their damnedest.

Agent_99

Mid June this year for the eFibre but like all services in this country I won't be holding my breath.

campo

Xennon wrote: »

Hi all,

Just wondering if anyones had problems with Eircom of late, the modem seems to be dropping its IP. DSL carrier stays up though.

Ya mine has been dropping of late also, I live across the road from the hub and they are constantly working on it

Agent_99

Anyone else lose BB Connection tonight ? Mines not working since I came home around 5

Zero-Cool

Ya mine is just back, 25 minutes on hold to eircom to tell me there is an outage, couldnt answer anything about the problems over the last few weeks

Xennon

Yeah connection was gone aswell yesterday evening. Wasnt home so couldnt see if it was a line fault (which I doubt) or if it was a fault elsewhere in their infrastructure.

That said...had some great games of BF4 last night

Cartman78

Our broadband went y'day evening and only came back around mid-day.

Rang Sky and was told that there was a massive outage in "the South" which was affecting all broadband providers

bodonnell

Bband went out about 6pm last night, rang sky & told there was widespread outage, they said approx. 24hrs for it to be sorted. Came back around 8.30pm

Crea

In Ballybricken and it's dropping in and out here too. A balls cause my husband works from home.

Xennon

Ahhhhh the home of the Ballybricken Slammer!!...

A cocktail to end all cocktails.

Agent_99

Xennon wrote: »

Ahhhhh the home of the Ballybricken Slammer!!...

A cocktail to end all cocktails.

What's the recipe ?

Xennon

Not sure if anyones suvived to tell

It is fabled that it starts with a pint glass and the rest is decretionary but limited to the top row, though I hear it allows for a Guinness head on special ocasions.

Xennon

Eircom up and down alot again today, getting flaky. Will try and get on to them, you guys having same issues with the Inch St. Laurence Exchange?

Zero-Cool

Yeah, drops 6-8 times a day. Onto Eircom 3 times now, last time on Friday and was told they had no logged issued with Inch St. Lawrence. Once I said I logged 2 calls already, they then found it :rolleyes:. It is being escalated and no ETA. Same for the last 2 weeks.

bodonnell

Mine has been off a few times over the weekend for a couple of hours a time, have spoken to sky a couple of times without much joy. Their 'executive support' called this am to say they were reducing my speed profile to see if this stabilised things & I promptly lost internet again, just back on about 10 mins ago!!

Xennon

Yeah, was just on to Paul on eircom live chat, explained that there were a good few with issues out our way, he did say there was an issue alright last week, but wasnt aware of anything this week. Hes sending me a free modem anyway (I'll take anything free from them).

I did explain that the DSL seems to stay up but that Im loosing the IP address on the modem. Unfortunately I got the usual, is there anything else plugged in blah blah...well I supposed they have to go through that routine.

So when it goes, can you guys tell me if your DSL light goes red on your modem or does everything looks like it always does, green lights only. Lets see if we can get a unified response going to them, might make them take a closer look.

On the good news front, it looks like the exchange is due to be fibred up in June, and in fairness to them, theyre rolling it out like a good thing.

bodonnell

Dsl light on sky modem changes to orange, it should be white. This started new years eve night with me, eircom had an engineer on site that night according to sky but they didn't know what the problem was then or now!

Zero-Cool

On my modem, the light on the far right (no name or indication above the light so not sure what it's for) goes from green to red.

Only reason I'm still with Eircom is to hold out for eFiber in June. Does anyone know if they need to run new lines into my house for it? I was already told my line can only get 5mbs (I'm on an 8mbs package) but surely this won't be the case for eFiber as well?

Mc Love

sheehy83 wrote: »

On my modem, the light on the far right (no name or indication above the light so not sure what it's for) goes from green to red.

Only reason I'm still with Eircom is to hold out for eFiber in June. Does anyone know if they need to run new lines into my house for it? I was already told my line can only get 5mbs (I'm on an 8mbs package) but surely this won't be the case for eFiber as well?

No new lines into the house, you'll need a new type of socket. That is all unless there are problems on the line

bluemachaveli

sheehy83 wrote: »

Yeah, drops 6-8 times a day. Onto Eircom 3 times now, last time on Friday and was told they had no logged issued with Inch St. Lawrence. Once I said I logged 2 calls already, they then found it :rolleyes:. It is being escalated and no ETA. Same for the last 2 weeks.

There have been problems at Inch St Laurence since the 30th. Should be resolved by this evening I'm told.

Xennon

hmm...If you are getting red/orange lights on the modem this would indicate that the DSL is being dropped. If this is happening, I'd recomend removing all connections from the main socket in the house and plug the modem directly in there. Eircom are responsible for your connection only as far as that socket, so try and eliminate all other issues.

If it stays up connected there, then the issue is within your house, dodgy wiring, dodgy phone, splitters, skybox etc...any of these could be causing interference.

If it still drops the connection while connected to the main socket then the problem is between you and the exchange. Judding by the state of some of the poles around, Im amazed anyone has broadband, especially down the bohermore road.

Regarding efibre, the old system was a copper line from the exchange in Inch St. Laurence to a coms box in caherconlish, and then more fibre out to your house. This will be replaced (I would imagine) by fibre to Inch St. Laurence and fibre from there to the comms box in Caherconlish (you can see the new coms box by the credit union). This means that the only copper will be from the coms box to your house which should greatly increase the bandwidth available to you....(in theorey).

Foxxer1980

I a living just outside Ballyneety and have had this issue since new years eve swell, so far I've had eircom out 3 times I've been told there was a fault at the exchange, fault on the line on the main rd to ballyneety and a fault in the connection on the pole, I also work from home and this is really starting to effect my job, I would really encourage anyone in this area to call Eircom and log the fault, I call at least twice a day to get an update as to whats happening and have been told so many different excuses but they have agreed to give me 6months free broadband due to the ongoing outage.

Agent_99

Connection went down again tonight between 5.45pm and 6.35pm.
I have starting logging all the downtime now as it is a real pain because we stream the TV connection and are only left with freeview when it is down.
Will call Voda tomorrow if it goes again,

Zero-Cool

Mine went down around 6pm as well. Gonna ring Eircom tomorrow to complain again.

campo

I am with sky and have been without broadband since Saturday morning , they tell me that they have contacted eircom but it will be Wednesday at earliest before it is resolved

I'm in inch st.laurence and on my modem I only have sky hub light and wifi light on ( power light as well obviously )

Foxxer1980

Mine was down 12 o clock to about 1.45 and again at 5.45 to 6.45/7 ish . I wouldn't be too confident that they will have it sorted by Wednesday . They have been telling me that since Jan1st. If you don't call and ask for updates it just gets put on the long finger it seems.

Agent_99

The problem is that when I report it to voda (in fairness they have been very good CS wise) they log the fault with eircom and I get a txt with the service number. Eircom guy come out and blames my router saying there is no fault on the line. I get another txt to say the issue is resolved. even though I have seen the eircom guys up and down my road loads of times when I have not logged anything and my neighbors have. I think if this continues the next step is Comreg as there is obviously a problem that needs fixed. Do you think that they are trying to piss us all off so we upgrade (in contract) to fiber when it becomes available?

campo

Still no broadband after 5 days , but of a joke at this stage

Foxxer1980

Keep calling the tech support guys and kick up a fuss, ask them to call the engineer for an update, Its a full month now this is completely unacceptable from Eircom

Xennon

Yip, you have to heep hammering the support lines Im afraid.

Dont forget they have twitter and a forum aswell, acutally dont they have a forum here?..lemme see....

Indeed they do:

http://www.boards.ie/ttforum/1293

Foxxer1980

spoke to comreg today regarding this issue with Eircom. Attached is their advice, Anyone who is having issues I urge you to do the same


Dear Mr. xxxxxx,

Thank you for your email.

ComReg can become involved in the resolution of individual cases only when the customer has first lodged a complaint with the operator in question. To lodge a formal complaint I advise you to proceed as outlined below:

• Contact eircom via email to ccm@eircom.ie
• State that you have been advised by ComReg to lodge a formal complaint
• Request a complaint reference number
• Give the details of your complaint

If eircom does not respond to your complaint within 10 working days you can contact ComReg with the complaint reference number and we will review your complaint and refer the matter to eircom if appropriate. We will keep track of the progress of your complaint and when the service provider lets us know that the issue is resolved we will examine the resolution and check to see that all your issues have been dealt with.

If you have already lodged a complaint please revert back to us with the date this was submitted. We will also require your billing address and eircom account number to escalate your case.

Should you have any other queries or require any other assistance from me you can call our Consumer Team on 1890 229668 or 01 8049668. Your ComReg case number is xxxx.

Yours sincerely,

xxxxxxxxxxxxxxx

ComReg Consumer Management

Commission for Communications Regulation
Abbey Court Irish Life Centre Lower Abbey Street Dublin 1 Ireland
Telephone 01 804 9668 / 1890 229 668
Fax 01 804 9680
Email consumerline@comreg.ie

Xennon

Just wondering if anyone is getting anywhere with these drop outs?

Foxxer1980

Nope, still a disaster, I have lodged a formal complaint with commreg thinking that might get them to do something but the reality right now is that I don't think they know what is wrong and therefore it can't be fixed. It was out on Saturday morning for 3/4 hours and I spent at least an hour on the phone to them again the only way we are going to get them to do anything is if there are enough people shouting. On at least 5 occasions now I have been contacted by Eircom engineers who are at the exchange trying to fix it so when they are finished I call to get an update and the engineer has either fixed it(which he hasn't) or is unable to fix it and it has to be assigned to a senior engineer.....And the loop starts all over again. The guys on twitter have stopped responding, the guys on the Eircom forum here just ignore you so if nothing else there customer service is consistently terrible right across board.

Xennon

Hey Foxxer,

Quick question, do you neighbors have the same issues?

Foxxer1980

Yes they do

Zero-Cool

Mine is still dropping daily. Sick of ringing Eircom and starting their chats to be told the exact same thing every time ....uh it's being escalated. No one can tell me what's going on. I was going to cancel but they offered me a tenner off my bill for 6 months. Only sticking around for e-fiber anyway but the service is atrocious. I remember when I had UPC, Brilliant service. The odd time I had a problem, phone support had it fixed very quickly. I miss UPC

bodonnell

Mine has been fairly stable for over a week now (touchwood) unless its dropping while we are out. Sky reported the issue to eircom but if others is still dropping they have obviously done nothing.

angelll

Only saw this thread now,yep same issue,dropping on and off a fair few times,i thought it was just us,going to start taking note now of the times.

djsim101

Hi lads, Im out here also but with Sky, and haven't had a drop out in a while now. Strange that as Sky use the same cables as Eircom, issues must with the Eircom backbone \ hardware.

Xennon

Got a new modem to try (hey it was free)....will see what that does...wont be holding any breath.

Seems theyve dropped my rate to 7Mb aswell...must investigate that...

I'll put together some montoring on the modem aswell over the weekend and see whats going on.

Zero-Cool

Mine hasn't dropped in 2 days touch wood!

Agent_99

Typical, Prefect WiFi but no electricity or water.

Xennon

Pings times gone to the dogs, looks like we're being routed through Galway at the moment;

A trace from me to RTE:

C:\>tracert rte.ie

Tracing route to rte.ie [89.207.56.140]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms x.x.x.x
2 98 ms 93 ms 126 ms b-ras3.mvw.galway.eircom.net [159.134.155.12]
3 85 ms 84 ms 84 ms tenge-5-1-1.pe1.mvw.mvw-sla.eircom.net [86.43.247.197]
4 89 ms 87 ms 89 ms tenge-6-2-1.core1.bdt.core.eircom.net [86.43.252.245]
5 90 ms 88 ms 88 ms tenge-1-2-1.pe1.6cr.6cr-6cr.eircom.net [86.43.255.90]
6 87 ms 97 ms 96 ms 83.71.115.181
7 92 ms * 89 ms mat-r-10ge-0-0-3.rte.ie [193.242.111.42]
8 89 ms 89 ms 90 ms www.rte.ie [89.207.56.140]

Trace complete.

Upload and download speeds are atrocious aswell:



Now they may be routing us through Galway while the B-ras (server that controls yer connection essentially) in limerick is being sorted. If they are doing this then it may sort the intermittent drop outs. For those of us that cant get a connection, Id say its a line issue, the recent weather not helping at all.

Been talking to the neighbours about it, loads have already been on to Eircom about this but as long as they keep fobbing us off as individual cases we wont get anywhere.

Xennon

Just wondering if anyone got any satisfaction yet now that theyve had a change to clear things up after the storm?

Zero-Cool

Mine hasn't dropped since.

Sgt Hartman

Was having dropouts all weekend, it made Xbox Live unplayable. The mother just texted to say the Eircom engineer is currently in the house checking it out.

Xennon

And we're back to being routed through Galway again, say hello to high ping times and packet loss. I wonder is anywhere else in Limerick being routed through Galway at the moment?