Greyhound Waste €99 all in winback offer

digitaldr

Changed to citybin from greyhound last year as they were offering a €99 flat rate for the year. I got a call from Greyhound a few days ago offering the same thing for €138. Now my mother-in-law was caught out by some sneaky weight restriction small print in her Greyhound contract so I asked them to email the details & he said he'd call back today.

Anyway no email but he did call back and just sent me this:

Thank you for taking my call today and considering our offer to you. As discussed on the phone;

I am delighted to inform you that Greyhound can now offer you €10 per month or a one off payment of €99 from January 2014. There are NO weight restrictions and NO hidden or extra charges.

In order for you to avail of this a €20 prepayment is required before the end of November 2013 to secure the offer. You will need to confirm with me by e-mail or phone if you would like to go ahead with the offer above.

My direct number is

Thanks again for your time and I look forward to hearing from you soon

.


The price has dropped to €99 so I'm very tempted. I never had any huge issues with greyhound apart from them being very slow to pick up their brains when I changed to citybin. Also took them months to stop bin day reminder texts despite replying with STOP on numerous occasions. Unfortunately citybin's phone lines are closed as I was hoping to seei fthey could match the offer and I get the impression that I probably need to accept greyhound's offer by 7pm tonight.

My inclination is to change (although citybin service has been excellent) but just looking for any good reason why I shouldn't - eg has greyhound service got worse over the past year?

JustAddWater

My experience: City bin value your custom and try hard to please

Greyhound see €€€ and have noticed the hammering they're getting. They do a woeful job on some of the DCC tenders they won and they didn't care when I left them to go to city bin

Stick with citybin

syklops

Greyhound, brilliant for taking your money. Terrible at taking your bin.

nava

digitaldr wrote: »

In order for you to avail of this a €20 prepayment is required before the end of November 2013 to secure the offer. You will need to confirm with me by e-mail or phone if you would like to go ahead with the offer above.

When did they send you that email because date is end of Nov 2013, could be just a mistype so clarify before for got into a contract.

digitaldr

nava wrote: »

When did they send you that email because date is end of Nov 2013, could be just a mistype so clarify before for got into a contract.

Yeah I spotted that too - anyway there was no reply when I called back at 6.50 - probably says it all! Might see if citybin can match it.

lau1247

yeah if it is nov '13, it's already too late.. also doesn't sound like it applies to everyone.. probably for previous customer only??

digitaldr

Yeah he said it was a winback offer

ezra_pound

I will never go back. EVER. under any circumstances.

bri007

No stay clear of greyhound pure non existent customer service

phonypony

Really thought from the title that this thread was gonna be about dog poop...

heffsarmy

I sent them an email about this offer greyhouxd=****...

Round Cable

Wouldn't go back to them, even if it were free!

hfallada

Customer service with grey hound is unbearable. When I cancelled and I phoned and email weekly for my old bins to be collected. It took them 5 months to collect their old bins.

But even when I had grey hound, they constantly didn't lift my bin or I was over charged the odd time. Plus you have to spend about 5 mins working your way through account information before you speak to someone who tells you what you want to hear, but doesn't help you in anyway.

mrcheez

digitaldr wrote: »

never had any huge issues with greyhound apart from them being very slow to pick up their brains when I changed to citybin

Greyhound still employing the undead I see? Explains a lot

edgars

They are great at taking your money and not taking you bins our bins are sitting outside 10 days and keep on promising us they will come

goz83

ezra_pound wrote: »

I will never go back. EVER. under any circumstances.

+1

GH are the biggest shower of dix ever. Had so much hassle with them with their new and improved prices, which they totally fcuked up and lied about. Wouldn't trust them with my worst enemy.

JOSman

City bin are charging €12.50 with 25Kg limit per month. Hands up anyone that weights their rubbish?

goz83

JOSman wrote: »

City bin are charging €12.50 with 25Kg limit per month. Hands up anyone that weights their rubbish?

This dude probably does

ezra_pound

JOSman wrote: »

City bin are charging €12.50 with 25Kg limit per month. Hands up anyone that weights their rubbish?

City bin are an excellent and efficient co.

Greyhound rang me up recently to win me back.

I politely listened and then toldthem that I will never go back to that crappy ungrateful service.

BabysCoffee

JOSman wrote: »

City bin are charging €12.50 with 25Kg limit per month. Hands up anyone that weights their rubbish?

City Bin have started emailing customers with comprehensive monthly reports of how much their rubbish weighs. And also charts that compare you to the rest of your city dwellers.

They are also offering a 15 euro no weight limit monthly charge. (or you can pay up front and get it for €170)

BabysCoffee

ezra_pound wrote: »

City bin are an excellent and efficient co.

Greyhound rang me up recently to win me back.

I politely listened and then toldthem that I will never go back to that crappy ungrateful service.

Greyhound rang me and tried to win me back. I will never go back to that shower!

City Bin are polite and professional.

I was the only neighbour leaving my bin out down my road and it was hard to see. I rang them to ensure that it would be seen and picked up. The lady I spoke to said she would text the lorry that was picking up in my area.

I have never had a problem with City Bin. They put back the bins where they take them from and they are friendly and neatly turned out and do their job quietly and efficiently.

City Bin office staff are also excellent.

The less said about Greyhound the better.

DesperateDan

Haha someone want to tweet this thread to Greyhound?!

mrcheez

For anyone that doesn't produce enough rubbish to warrant a monthly charge you should check out Oxigen who do a pay per lift service with no annual charge. Very courteous staff and as I only fill my bins every 3-4 months I save a packet.

BabysCoffee

DesperateDan wrote: »

Haha someone want to tweet this thread to Greyhound?!

Lol!


The amount of "Likes" on their FB pages might say something



https://www.facebook.com/pages/Oxigen-Environmental/564887326865781 (Check out posts by others on this page!!)



https://www.facebook.com/pages/Greyhound-Household-Recycling/157372257791507 (Lost of other interesting posts by others on this page too!)



https://www.facebook.com/thecitybin?fref=ts (at a glance the posts seem a bit more positive on this page)

goz83

mrcheez wrote: »

For anyone that doesn't produce enough rubbish to warrant a monthly charge you should check out Oxigen who do a pay per lift service with no annual charge. Very courteous staff and as I only fill my bins every 3-4 months I save a packet.

If cancelling Oxigen, be sure not to bother emailing them, as they claim not to receive cancellation notices. Their little scam cost me a €25 cancellation fee, even though I had proof that I had emailed them. Proof of sending is not proof or receipt, but oddly enough, they responded with the same email address when I wanted to join up. I hadn't the energy to argue and had €10 left on the account, so I sent in €15 by cheque and highlighted their threatening legal threats in the first and only letter I received from them after I cancelled by phone. I wouldn't go back to Oxigen, but they're no way near as bad as GH. CityBin all the way. The founder is also a hypnotist, so it's all good.

unkel

I've been with Citybin since they started in Lucan many years ago and they haven't missed a single lift. I pay a lot less now than I used to pay when the bins were collected by the county council, who did a brutal job, fecked the bins around (blocking the road sometimes) and regularly didn't show up at all

Privatisation can go right or wrong. In the case of Citybin it has gone right

And to give you an idea of their customer service: yesterday the green bin (paper, carboard, plastic recycling) was lifted. This green bin is lifted for free. It was very full and beside it I had placed 4 black refuse sacks stuffed with more paper and plastic (after Christmas presents etc.) and they lift those extra bags no problem

mrcheez

goz83 wrote: »

If cancelling Oxigen, be sure not to bother emailing them, as they claim not to receive cancellation notices. Their little scam cost me a €25 cancellation fee, even though I had proof that I had emailed them. Proof of sending is not proof or receipt, but oddly enough, they responded with the same email address when I wanted to join up. I hadn't the energy to argue and had €10 left on the account, so I sent in €15 by cheque and highlighted their threatening legal threats in the first and only letter I received from them after I cancelled by phone. I wouldn't go back to Oxigen, but they're no way near as bad as GH. CityBin all the way. The founder is also a hypnotist, so it's all good.

Dayam, good to know and they must be non-responsive when it comes to cancelling as they've been nothing but helpful to me since I started with them this year. I email them to notify when I need a pickup and they sent a truck over around 6pm just for me

If I was a regular bin user then CityBin sound the biz, but my €14 every 3 months to pickup the 240l black and green suits me better than the €150 annual fee for CityBin.

I wouldn't go near Greyhound no matter what tho.

uck51js9zml2yt

citybin do up the road from me but haven't managed to make it 5 minutes down the road in the last 12 months

bazwaldo

I keep reading this thread thinking I'll find out how to get my bins for €99. No luck yet

goz83

bazwaldo wrote: »

I keep reading this thread thinking I'll find out how to get my bins for €99. No luck yet

That deal is gone now. It was a great way to encourage lots of GH customers to move to cb.

MB05

Greyhound rang my Dad yesterday (30th Dec) and asked would he consider coming back to them for €99 a year for unlimited lifts. My Dad politely pointed out that had they offered him that price when they sent him out his renewal notice he would have stayed but that he moved to City Bin as they were €80 cheaper.

Both myself and my sister switched too, both of us emailed our cancellation and phoned it and not once did they try to convince us to stay with an offer like this.

What kind of company tries to win back a customer this late in the game?!! They should have done it two months ago when we signalled our intent to switch not now when we have all signed up with City Bin and have the new bins etc. It's too late for most people to switch.

Not that I personally would have. They are the most frustrating company to deal with. They can say your bin weighed whatever they like and you have no way of appealing it. They just tell you the truck said it was that etc.

Goodbye and good riddance Greyhound. I hope City Bin put them out of business as they seem to be picking up more and more disgrunted Dublin City Council customers from Greyhound by the day.

syklops

It is 11 days since my black bin was last supposed to be lifted. This on a fully paid up account. "Christmas is our busiest time" is the excuse I got today.

The day of the weather code red alert, they told me to leave the bin out and it would be lifted within the next 3 days. Ridiculous service.

BabysCoffee

syklops wrote: »

It is 11 days since my black bin was last supposed to be lifted. This on a fully paid up account. "Christmas is our busiest time" is the excuse I got today.

The day of the weather code red alert, they told me to leave the bin out and it would be lifted within the next 3 days. Ridiculous service.

Who are you with?

syklops

BabysCoffee wrote: »

Who are you with?

Greyhound.

goz83

MB05 wrote: »

Greyhound rang my Dad yesterday (30th Dec) and asked would he consider coming back to them for €99 a year for unlimited lifts. My Dad politely pointed out that had they offered him that price when they sent him out his renewal notice he would have stayed but that he moved to City Bin as they were €80 cheaper.

Both myself and my sister switched too, both of us emailed our cancellation and phoned it and not once did they try to convince us to stay with an offer like this.

What kind of company tries to win back a customer this late in the game?!! They should have done it two months ago when we signalled our intent to switch not now when we have all signed up with City Bin and have the new bins etc. It's too late for most people to switch.

Not that I personally would have. They are the most frustrating company to deal with. They can say your bin weighed whatever they like and you have no way of appealing it. They just tell you the truck said it was that etc.

Goodbye and good riddance Greyhound. I hope City Bin put them out of business as they seem to be picking up more and more disgrunted Dublin City Council customers from Greyhound by the day.

The kind that had a near monopoly and is still only beginning to realise that customers now have a choice and prefer to be treated as customers, not pond scum.

Signed up for CityBin there a few days ago, they delivered the bins today on a bank holiday! Very surprised by that. Good riddance Greyhound.

loveofliving

Apparently this deal is over, but I've just gotten it. I rang and enquired as I love the idea of a once off payment and no bin tags. Less Hassle! Also Citybin don't service my road. I was originally quoted €175 and I was like 'OK thanks, I'll be in touch if I want to go ahead' and was informed that the €99 deal was a sort of 'get our customers back' deal that had now expired. Then the agent says 'one sec and I'll see can my colleague get you a better deal' so I'm like 'Um, ok' (wondering why he was saying this when I hadn't argues) and next thing I'm giving my details to a new agent who is giving me the €99 deal. Happy days! €99 for the year, once off payment, 2 lifts a month for all three bins, no bin tags and no weight restrictions. Couldn't ask for more than that. I've read negative things here but so far my dealings with them have been very positive so here's hoping it stays that way

jay0109

Loveofliving...are you a current customer or a returning customer?

beardybrewer

Greyhound waste? Why would I want to buy that???

rai555

Pitty greyhound don't reach Cork, all providers doing about 320/ year here :mad:

loveofliving

jay0109 wrote: »

Loveofliving...are you a current customer or a returning customer?

I'm not a current customer but it seems the old tenants had greyhound green bin but never used it (packaging from new microwave in bin when we moved in, yet microwave was bought 6 months ago) so I don't really know. Once he got a feel for the fact that I was shopping around and was aware of that deal I just got it, it was all very strange but I was thrilled!

loveofliving

newkie wrote: »

Greyhound waste? Why would I want to buy that???

Well I wanted to buy it because €99 a year is the cheapest around and it saves me a fortune.

Have you had a very bad experience with them or something?

loveofliving

rai555 wrote: »

Pitty greyhound don't reach Cork, all providers doing about 320/ year here :mad:

Jesus that's steep!

rai555

loveofliving wrote: »

Jesus that's steep!

People are raving about road tax, but not a word about waste charges :P

Capt'n Midnight

rai555 wrote: »

Pitty greyhound don't reach Cork, all providers doing about 320/ year here :mad:

:eek:

At that stage you'd be asking the residents association to hire a skip every second week

scholes

They tried to win me back with their 99 euro , Thanks God I didn't fall for it. City Bin have been fantastic over last year. I just saw today a neighbour had left a piece of cardboard nicely folded beside their green bin today and they left it there. I just hope they have the common sense to get rid of them. Appalling customer service.

farrell2121

Any excuse and Greyhound will not collect. When I was a customer, if even one car parked on our road they automatically reversed out of estate and left bins. City Bin is the way to go. Great Service.

Crimsonforce

to be fair i moved to city bin and so did my neighbour three weeks ago.
they left cardboard beside their green bin ,( obviously left over from xmas presents.
it was squashed down and folded.

city bin didnt take it... so it can work both ways..

srsly78

Why would they take it? They take the bins, not random things you throw on the ground.

spockety

Another +1 for City Bin.

The biggest thing is that they consistently actually collect your bins on the day they say they are going to collect your bin. It was quite a novelty having come from, er, another provider.

The smaller things are a nice touch... the text reminders to put your bin out.. signed off with "have a nice weekend". The monthly emails outlining your recycling rate compared to the average, etc.

I only hope that they keep up the level of service they have, as if they are currently running at a loss or close to the bone in order to build and it doesn't work out as they planned it will dive a bit.

unkel

Crimsonforce wrote: »

they left cardboard beside their green bin ,( obviously left over from xmas presents.
it was squashed down and folded.

city bin didnt take it...

They do take it, but only if you don't take the p1ss

Putting it on a pile and letting it get wet makes it unsuitable for recycling. We always bag it up in plastic bin bags and city bin always take it, no matter how many bags (we've had up to 5 black bin bags with recycling beside our green bin)