Do NOT use your AIB Bank Cards!!!

ZiabR

Hi Guys,

Avoid using your AIB cards at the moment, AIB are having major issues.

People have tried to use their cards a few times but it kept saying the card was declined. However they then noticed the money was taken out of their accounts multiple times. They rang AIB and have been informed there is an issue at the moment and not to use your cards at the moment.

This is all over twitter etc. AIB have confirmed issues.

Please let your families know not to use their cards too.

PS - I am not sure if this is the right forum for this.

Royale with Cheese

Does this affect their credit cards too? If so I've no cash for the weekend .

username123

logik wrote: »

Hi Guys,

Avoid using your AIB cards at the moment, AIB are having major issues.

People have tried to use their cards a few times but it kept saying the card was declined. However they then noticed the money was taken out of their accounts multiple times. They rang AIB and have been informed there is an issue at the moment and not to use your cards at the moment.

This is all over twitter etc. AIB have confirmed issues.

Please let your families know not to use their cards too.

PS - I am not sure if this is the right forum for this.

Any links?
Where have AIB confirmed the issues?

ZiabR

Issue has just been announced on the Radio, Allied Irish Bank confirms issue. If you ring AIB you will get a notice on the phone saying "We are aware of an issue".

I am not making it up.

ZiabR

Collegue spoke with AIB, according to them it is now only affecting Visa Debit Cards so seems Credit Cards are ok, but I am going to hold fire.

grizzly

username123

logik wrote: »

Issue has just been announced on the Radio, Allied Irish Bank confirms issue. If you ring AIB you will get a notice on the phone saying "We are aware of an issue".

I am not making it up.

I am not suggesting you are making it up but rumours can grow legs and unless I see a published source or hear it for myself on a public radio station I am naturally dubious.

monty_python

Im missing money from my credit card. I hope this is sorted soon or im very tight for the weekend

Lenny

Yep happened me, took out 250 from Ulster Bank atm, money taken from account. Nothing dispensed. Went to another atm and can would not work.
So I'm down now 250e 5 days before Christmas!

username123

logik wrote: »

Issue has just been announced on the Radio, Allied Irish Bank confirms issue. If you ring AIB you will get a notice on the phone saying "We are aware of an issue".

I am not making it up.

I just rang phone banking and there was no notice? Do you mean if you ring your branch?

W0LFMAN

I tryed 3 machines,,, had to go to AIB bank itself.

DO NOT USE CARD.

The 3 attempts did withdraw money from my Account, but I didn't receive any cash.

Triceratops Ballet

that's funny I've been having that exact problem with my BOI card, double charges appearing on my online banking etc, and It keeps being declined, in all instances where the BOI one was declined (despite being money in the acc) my AIB card worked!

username123

Got a link:
http://www.irishexaminer.com/breakingnews/ireland/aib-investigating-visa-problems-617787.html

perfectisthe

Edit: Username123 beat me to it!

Stressica

I bought alot of stuff today in town with my card had no problems :S and had no problem withdrawing money

IrishStuff09

https://twitter.com/AskAIB/status/414036880695754753

Lenny

Ring the phone number on the back of your card, you'll hear the notice

Rose35

Stressica wrote: »

I bought alot of stuff today in town with my card had no problems :S and had no problem withdrawing money

I took out money at 8am and no probs, the problem seems to have just occurred, I ain't going to attempt using card until I know the problem is resolved. What a time for it to happen aswell!!!!

Professey Chin

Luckily managed to use my card about 15 minutes ago. Aib visa debit and aib machine

ZiabR

username123 wrote: »

I just rang phone banking and there was no notice? Do you mean if you ring your branch?

The branch IVR states there is an issue before passing you through to an agent.

Royale with Cheese

Maybe this is the start of the bail in.

username123

Rose35 wrote: »

What a time for it to happen aswell!!!!

I know, possibly the biggest spending weekend of the year!!!

Stressica

Rose35 wrote: »

I took out money at 8am and no probs, the problem seems to have just occurred, I ain't going to attempt using card until I know the problem is resolved. What a time for it to happen aswell!!!!

ugh and i had stuff to order this eve too, hope they fix it quick, glad ive got most of my stuff done

Eaglebridie 32

Tried to withdraw €300 in 3 different atm's. Message that unable to process at present - €900 now taken from account balance, worked ok to pay for fuel in service station. Hope it's sorted soon as need to pay for Xmas presents etc tomorrow !!!

Celly Smunt

Is this just affecting atm's or is it affecting all card sales?

Dubl07

AIB Twitter

:mad::mad::mad:

chasm

FFS! This is getting to be a weekly occurrence with our banks

ixoy

dottie_lottie wrote: »

that's funny I've been having that exact problem with my BOI card, double charges appearing on my online banking etc, and It keeps being declined, in all instances where the BOI one was declined (despite being money in the acc) my AIB card worked!

This happened to me yesterday with my BOI debit card. The card came back with an error after making the payment. They were going to ask me to pay again when the receipt showed the transaction had gone through. It was odd but I could have ended up paying twice over.

Boulevardier

I alsp would like to know: is this just on ATMs or does it affect shop card readers?

diarmuid05

Ask AIB ‏@AskAIB

AIB is currently experiencing issues with our debit cds, AIB debit cardholders are unable currently to withdraw cash at other banks ATMs 1/3

Customers can use their AIB debit cards to withdraw cash at AIB ATMs, at all point of sale terminals and on online shopping channels 2/3

We are investigating this issue and will take all necessary steps to resolve asap, apologies for any inconvenience caused by this issue 3/3

niteclubbecks

Any update on this?
Not all shops will give cash back

ZiabR

Nothing yet, I am keeping an eye on Twitter.

murphyaii

seemingly the problem has now been fixed on twitter from aib

CiaranP

if you've used your AIB card to withdraw money, check your account online and look at 'pending transactions'
I had tried six ATM machines earlier, got no money out, but the transactions are showing as if I did.
Customer service very good - said the problem is fixed now, and the money will be refunded at some stage!

updated: pending transactions back to what they should be but BOI ATM still not giving money

Eaglebridie 32

Eaglebridie 32 wrote: »

Tried to withdraw €300 in 3 different atm's. Message that unable to process at present - €900 now taken from account balance, worked ok to pay for fuel in service station. Hope it's sorted soon as need to pay for Xmas presents etc tomorrow !!!

€900 not now showing in pending transactions ,so all fixed now hopefully.

chasm

According to Ask AIB on FB
"AIB wishes to confirm that the technical issue experienced on our 3rd party provider systems in relation to AIB debit cards has now been resolved. All AIB debit cardholders are now able to transact as usual using their AIB debit card. AIB wishes to apologise to customers for any inconvenience caused by this issue. Any customer accounts impacted by this issue will be restored shortly and we would like to assure customers that they will not be out of pocket as a result of this issue."

Nonoperational

Couldn't really complain. These things unfortunately happen and it's sorted relatively quickly. The pending transactions should hopefully be reversed for all today.

Lissavane

murphyaii wrote: »

seemingly the problem has now been fixed on twitter from aib

Thank you for calling it as it is, a "problem".

It's not an issue or a glitch. Neither were similar recent failures in Ulster Bank and BoI.

If customers can't use ATMs or ebanking it's a PROBLEM, a serious one.

skinny90

I had a problem went to withdraw 120 quid twice and failed yet I was out of pocket by 240.the floor staff in shop street Galway where excellent and dealt with everyone including myself and assured me after I filled in the form my monies would be reversed and in my account which it is.its a glitch which can happen in any financial institute,in my opinion it's how the bank reacted that gets my thumbs up,they dealt with my issue effectively and appologiesed on more than one occasion

galwayjohn89

Fair play to AIB here. Seemed to sort it out very quickly and my account is back to normal. As some one else said problems can happen to any bank how they deal with it is important.

nava

Anyone having problems today? Getting service unavailable when using ATM but money went from account, calling card services but 10 min in the queue now

queensinead

The issue seems to be far from "resolved". AIB card refused at ATM this morning 11 am.

How about people who did not hear the message not to use cards.? I tried several times with mine. Have no idea if the money was actually debited from my account. But I have no cash at the moment...

This is a serious fukk up for busy people trying to pay bills and do last minute shopping. Some people are without money for the weekend

Is RTE reporting this? Could AIB by any chance make a media announcement telling customers what to do next ?

No,thought not....

Jet Black

Credit cards are working. Dedit cards are not according to their twitter. Let's hope its won't take weeks to resolve like ulster bank.

Stephen P

Went to withdraw money from a BOI ATM in a petrol station but ATM said "Service Currently Unavailable". Checked my online banking and they €60 was debited from my account :mad:
On hold to Customer Service now for the past 10 mins. I know they will refund the money but I'd like to know when even. There was a recorded message to say that non-AIB ATM's aren't working but AIB ATM's are, if I had known that before hand

Hingo

Stephen P wrote: »

Went to withdraw money from a BOI ATM in a petrol station but ATM said "Service Currently Unavailable". Checked my online banking and they €60 was debited from my account :mad:
On hold to Customer Service now for the past 10 mins. I know they will refund the money but I'd like to know when even. There was a recorded message to say that non-AIB ATM's aren't working but AIB ATM's are, if I had known that before hand

I didn't know about all this, tried to take out €300 from BOI in Stephens green sc, got the same message and now I'm down €300 blip.. Was on hold for 40mins and hung up going mad listening that horrible hold music. Has anybody else had this issue been able to get through and get any info about money getting refunded etc??? €300 right before Xmas!!

Amalgam

Small online digital purchases.. tried to buy two 'Humble Bundles' online, just now, via PayPal, first transaction fine, second declined and charged twice.

You cannot get through to any 'humans' at their various contact numbers, seems to be in meltdown. The service is anything but normal, still..

I can't think of what it must be like to be stuck with large sums being double taken, head wreckers..

nava

Hingo wrote: »

I didn't know about all this, tried to take out €300 from BOI in Stephens green sc, got the same message and now I'm down €300 blip.. Was on hold for 40mins and hung up going mad listening that horrible hold music. Has anybody else had this issue been able to get through and get any info about money getting refunded etc??? €300 right before Xmas!!

We were on hold for 10 min when I posted earlier, they said money would be refunded on Monday, when we said we needed the money ASAP as very little left they said they have a list of people that were doing the refund today, money was back in the account within an hour.

Highflyer13

Really strange timing of these issues. AIB just fired
their Chief Operating Officer Anne Boden who was tasked with the rollout of the self service banking and bringing the bank into the digital age. From my perspective she was doing a fine job in the role she was given and had recently extended her contract to 2017. It just all seems there may be more to it than meets the eye.

IT, card services and Clearing in the bank are being outsourced so expect many issues to crop up in the future.

r3nu4l

Problem is NOT resolved. My Dad was able to pay for items with his debit card this morning but unable to withdraw money from ATMs. He tried twice and is probably down about €800 today.

Thankfully I'm home for Christmas and knew he was having a problem with his card and came to boards.ie to check if there was an issue. Otherwise my poor old Dad would probably still be trying to withdraw money...

nava

r3nu4l wrote: »

Problem is NOT resolved. My Dad was able to pay for items with his debit card this morning but unable to withdraw money from ATMs. He tried twice and is probably down about €800 today.

Thankfully I'm home for Christmas and knew he was having a problem with his card and came to boards.ie to check if there was an issue. Otherwise my poor old Dad would probably still be trying to withdraw money...

He should be able to withdraw money from an AIB atm, I was earlier, get him to try lower amount 1st just in case

Deaf student

Had problems with my debit card at AIB ATM yesterday so i switched to BOI this morning.

It worked this time around.

Is there a contact e-mail address re debit card cos i can't hear the phone? So that i could contact them re debit card problems.