Graphics card issue

newjabba

just got 2 pcs delivered from hwvs pre built. Graphics will work on internal graphics card but not on external using hdmi.

ASRock B85M-GL, Sockel 1150, mATX
Intel Pentium G3220 Box, LGA1150
XFX Radeon R7 260X 1100M, 2GB GDDR5

Thanks

Baked.noodle

I assume both PC's are identical, and your having problems with both machines. Have you selected the option to use the dedicated XFX graphic card instead of the on-board Intel CPU graphics in the BIOS/UEFI?

newjabba

yeah i tried that i set it to pci-e but got no signal on the tv, then had to plug it out to get the onboard going again. its the same on both pcs yeah :mad:

newjabba

trying again today , this is stressing me out, gonna have two dissapointed kids for xmas, i am going to try dvi instead of hdmi if i can find an adaptor in this town

BloodBath

Hey have you plugged the power connections from the power supply into the cards? I don't know if those cards take them or not but if they do there should be a connection for a 6 or 8 pin power connection on them.

The power supply has these connections. They will be 1-2 8 pin power connections on the power supply with a removeable 2 pin section.

newjabba

yeah im using the six pin pci-e , its only got room for that, there is a small black connecter on one of the pci-e power leads but theres nowhere for it to go. the fan is running so i presume this means powers ok?

game4it70

That small black connecter is to make the 6pin into an 8pin pci-e express power.

Are you testing the pc's on a tv only and not a monitor?
It sounds more like an input source issue on the tv and not a pc/gpu issue.

If you are trying a monitor test the gpu's dvi or display ports.

Mr McBoatface

Are the PCI-e X16 lanes set to PCI-E gen 3 in the bios ? (think you'll find that option under the north bridge section in the bios) .

If I remember correctly there was a user here who had a similar problem late last month and resolved it by setting the pci-e x16 lanes to gen 3

game4it70

jobyrne30 wrote: »

Are the PCI-e X16 lanes set to PCI-E gen 3 in the bios ? (think you'll find that option under the north bridge section in the bios) .

If I remember correctly there was a user here who had a similar problem late last month and resolved it by setting the pci-e x16 lanes to gen 3

Thats odd as they should be on auto which will detect the cards so shouldn't matter if set to gen3 or not.

marco_polo

I think it was the other way around he had to set it to Gen2 to get it to work (I remember because it was HD7850 he bought off me ), can't remember what socket or chipset it was but it was an AsRock board as well.

Is the card showing up as detected in the BIOS?

newjabba

i only have tvs in the house no monitors unfortunatley! im getting windows to recognise the board as long as i set bios to onboard, where would the card show up in the bios, im updating the intel chipset as we speak. bought a hdmi to dv-i cable today (the only adapter i could find in town, so gonna update all drivers and check. just updated a few drivers and thought i would do a reset before the chipset drivers and now ive got to wait for 148 windows updates! would probably be better waiting so i can get all updates anyway, but this looks like another long night ahead!

newjabba

once its finished i shall try on all gen and auto see what happens , you dont think its a compatibility issue do you? i love this problem solving stuff with pcs but its not so much fun when you add the pressure of getting it sorted before xmas and only being able to take them out to problem solve when the kids are in bed! lol. saying that ive only been using these boards for a few weeks and im already a massive fan and have great faith in the community. it was only with you guys help that i managed not to get totally ripped off in the first place

Hank Scorpio

hiding them how nice! i'd say its nothing major.

have you tried checking the device manager after booting from the onboard graphics to see if the card is detected?

newjabba

yeah card is detected when i set bios to onboard, so i reckon they are working ok. updates at 112 out of 138 now so im nearly ready to get back to work. should i disable intel hd onboard graphics in device manager as well before trying it? pain in the arse using these tvs as they have 4 hdmi ext channels they could be in. also should i set resolution to 800x600 for now just to be sure? the onboard works in this res thou so it should be ok i guess?

Hank Scorpio

newjabba wrote: »

yeah card is detected when i set bios to onboard, so i reckon they are working ok. updates at 112 out of 138 now so im nearly ready to get back to work. should i disable intel hd onboard graphics in device manager as well before trying it? pain in the arse using these tvs as they have 4 hdmi ext channels they could be in. also should i set resolution to 800x600 for now just to be sure? the onboard works in this res thou so it should be ok i guess?

after the update finishes go to the radeon site and install the latest drivers for your card, reboot back into windows just to be safe. reboot and change the graphic adapter to your card in the bios. dont disable anything in the device manager work from the bios. make sure to check the cable at the back of the pc is connected to the card and check all possible channels/inputs on both tvs. borrowing a monitor would make life easier

newjabba

to get the pc to run with the graphics card plugged in i have to disable the intel hd onboard graphics in device manager. the chipset drivers said it will only install drivers for things connected to the machine so im going to disable onboard graphics while it installs these drivers then ill try all the gens! lol

marco_polo

Looks like we have established that it is detected at least. What I was going to say if the bios was defaulting to both "PCIe" and iGPU multi monitor "enabled", then that would suggest that the motherboard was detecting the card ok. (But the device manager way is much easier :P)

There really shouldn't be any need to disable the IGP nowadays, integrated and discreet GPUs tend to play much nicer together these days than they used to in the past, but I guess there's no harm in trying as you can get it back on with a CMOS reset worse comes to worse.

HDMI can be finicky enough at times especially to a TV so if you can tests with VGA/DVI that would be my next port of call. No harm trying the GEN2 thing either (In the same place as the above settings).

newjabba

all i can lay my hands on at the moment is a hdmi to dvi cable. just hope thats good enough. i will enable after updating drivers but it seems that after installing the intel hd onboard drivers if i try to start up using onboard but with the graphics card plugged in it gets to starting windows then screen goes black, i assume that means its detecting the external card so thats a good thing i guess? anyway , after disabling the onboard intel hd driver it lets me reboot and work with it plugged in, just updating chipset drivers now

newjabba

have now tried pcie on auto gen2 gen3 with no joy so now ill go thru it again once ive disabled onboard in device manager

newjabba

i wish this graphics card had vga would make life much simpler

newjabba

ok no change ,so thats me for the evening before i fall asleep with this pc out and ruin the surprise when they come down in 4 hrs with me sprawled out next to their xmas presents, the only extra clue i have is there is no windows tune when i try the external alone so i guess the sound is just going thru hdmi? also, just booted up with external plugged in and onboard disabled (the only way to have them both plugged in and still see something) and it says no amd driver installed or amd driver not functioning properly. the driver came with the card, but maybe tomorrow ill start with trying to find a better driver , thanks for the help guys, if you have any more suggestions im willing to try anything, its the 13 now so i have twelve days goodnight

newjabba

by the way, i checked in device manager and it said my drivers are up to date, this just gets more confusing.........

Hank Scorpio

get the drivers off the web, good luck

someone from here could give you a hand if you post your general location

newjabba

just a quick update since im STILL up and finally giving in for the night, im now convinced this is a driver issue, i am going to follow a guide to completly remove all amd drivers tomorrow and start again, which drivers should i try as i keep getting amd drivers are not installed or not fuctioning properly also should i try the card before installing drivers, would it work without them? thanks and goodnight, for an hour or so anyway

BloodBath

Always get the latest drivers online from the respective companies official sites. This is the graphics driver you want.

http://support.amd.com/en-us/kb-articles/Pages/latest-catalyst-windows-beta.aspx

Kimbot

Yeah it was me that had the Gen 2 issue, i must get on to Asrock about it. From my research ASRock will send you a custom updated bios to fix the issue but I dont know how to get it.

What version Bios have you got?

Kimbot

Also what power supply is in the machines? Sometimes if the power isnt enought the fans will spin up on the cards but not enough power to send the signal through them.

newjabba

ive got work tonight so i probably wont be in till late but ill break the pcs out then and see whats what.
my checklist for tonight is to make sure i have completley uninstalled EVERY part of the graphics card drivers and install the new one. i did install the new beta driver before but i thought i should try again after making sure everything from the old driver is gone, should i try the beta driver again first or try to update thru device manager? i shall contact asrock support and see what they say but should i update bios with the ones they have while waiting? also do i need to install the windows dos and instant flash versions or will one do?
i dont know which bios i have yet but will see later when i can get to the pcs i presume its just whatever comes out the box as i havent updated them, just the drivers for the motherboard not the bios ones. i have a Xilence Power 600 Watt psu, thanks for all the help the kids would be very grateful if they knew , but for one of the boys only santa will get credit this year, the other ones slightly older so we may get some kudos there

EoinHef

I had a similar probelm when first installing gpu on an asrock board. Turned out it was a Bios problem, I re installed windows and installed all motherboard drivers then windows updates.
You probably shouldnt have to re install windows though.

After that I updated the bios and only then installed the gpu and worked no problem then where as before was not being detected.

I would definitely update everything first before installing the gpu.

Are you using the included cd with the motherboard for the drivers or getting them online?
The ones on the CD's are usually outdated.
The latest bios for your board is numbered 1.70, if the board is not running that version you should update to it.

The bios version is usually indicated on the motherboard itself on a small white sticker

newjabba

ok , ive updated the bios and every time i try to install the ati drivers it says No AMD graphics driver is installed, or the AMD driver is not functioning properly. Please install the AMD driver appropriate for your amd hardware" . it is now not only recognized in device manager but also belarc system advisor now shows the proper card name and can you run it also recognizes it where it didnt before. this might sound like a stupid question or two but can i use the port in the motherboard while still using the external card power? i have registered my gpu with xfx and have emailed support to hopefully get a driver that works. should it work anyway without the drivers if only with limited effectiveness and if the psu was the problem would it even be recognised by belarc etc?

newjabba

found this http://www.sapphiretech.com/presentation/product/product_index.aspx?pid=2040&lid=1 but wont be able to try it till tonight, fingers crossed

Hank Scorpio

You're using an evaluation version of windows bundled with an old PC you have?

newjabba

brand new build from hardwareversand with evaluation copy of windows

newjabba

getting nowhere fast here. Dont want to have to send the whole pc back but dont know what to do about these cards

Baked.noodle

newjabba wrote: »

getting nowhere fast here. Dont want to have to send the whole pc back but dont know what to do about these cards

Are both PC's not working, or just one? I don't know if I can help, but maybe this is a good idea.The only thing I can think of is taking and posting here photographs of the inside of the PC, particularly the cable management. You could also take pictures of the settings in the BIOS. Maybe somebody here can spot something. Another thing to consider is the PSU. My brother had an Xilence Power 600 Watt a few years ago. It went with a bang after a couple of years, but it didn't damage components. It might not be the source of your problem, but I would look for an alternative PSU sooner rather than later.

marco_polo

newjabba wrote: »

getting nowhere fast here. Dont want to have to send the whole pc back but dont know what to do about these cards

Have you used driversweeper to do a full removal of everything? (Athough your previous posts imply you might have done this already). If not follow the steps on the page to the letter (being careful to just nuke anything AMD related), and give he latest official drivers from the website one last shot.

If that doesn't work, but the card is still visible in device manager then I its hard to see what else the problem might be other than a faulty card. (EDIT: Actually I see the PSU isn't great so you couldn't rule that out although I'd more expect boot/auto shut down type problems if that was the immediate issue)

Johnboy1951

In that situation I would try to determine if it is a software problem or not.

I would certainly try a couple of Linux LiveCD/DVDs to see if they will boot up with some form of graphics on the HDMI. Never mind how good the display is ..... all you need check is that it works even with basic drivers.

If they display though HDMI then the cards are probably OK and you have a software problem.

I would suggest Linux Mint and PCLinuxOS as two good candidates for such a test.

Start the machine (from power pulled) with the HDMI connected and the disk inserted in the drive.

Hank Scorpio

I agree with the above, or try using a new fresh version of windows.

newjabba

im at aloss now and its so close to xmas it looks as if im gonna have to dissapoint the boys a bit this year, ive tried everything and i guess it must be the psu, but theres no way i can check that unless i buy new ones, im not really prepared to shell out another 100 or so euros for two new psu just on the chance its that , so im kind of stuck

newjabba

if i could be sure a new psu would work i would buy 2 of these http://www.dabs.ie/products/corsair-600w-builder-series-cx-series-cx-80--bronze-atx-power-supply-8CDC.html?refs=55420000-50113&src=3 right now, but is there any way i can be sure

newjabba

what does the 12v amp have to be for this one r7 card ? my xilence says 20amp where as the corsair 600w says 46 amp, could this be the issue?

BloodBath

The amps per rail determines how much voltage can be delivered to that rail. The 12v rail is the most important as it powers the 2 main power hungry parts, the cpu and gpu.

20 amps on the 12v rail on a 600w psu means it can only deliver 240w to the 12v rail. This is pretty poor and the reason why watts aren't everything when it comes to power supplys. Saying that I don't think that cpu and card would use that much power.

The 260x is only supposed to use around 90-120w while the cpu uses 54w.

newjabba

so what do you think? do i send the cards back on their own as they didnt come in boxes so id be wary of them saying they were damaged in transit, but as these are the kids xmas presents sending both pcs back whole is out of the question. i cant just sell the cards as they have no boxes and im not even sure if they work. its becoming such a big headache im talking myself out of a more expensive pc in a few months for myself. My partner thought it was a great idea untill all this , now its gonna take a lot of persuading to get her back to agreeing again!

BloodBath

It's strange that both cards do not work. Did you get the pc's pre built? It's pretty common for parts in pre-built pc's to get dislodged in transit from hwvs as they don't pack the pc's internally.

Did you make sure the cards are fully secure in their slots?

Where are you located?

newjabba

yeah both pcs prebuilt, ive had the cards in and out and i presume they wouldnt be recognised in device manager or by belarc if they were not seated right? im in dungarvan ,co waterford. trying to find a decent pc shop as if i can be sure before xmas its the psu , ill gladly shell out for new ones , trying to convince the boys that pc is a better way to go than xbox or ps4, intel hd plays games , but wont persuade them unless i can run bf4 skyrim etc at least in low settings. if i could do that, i know the pcs games would win them over

BloodBath

I doubt the cards are damaged unless it's a faulty batch. It has to be something simple. I haven't read through the post so I don't know what you have or have not tried.

Are you using the cards display outputs instead of the mainboards? You definitely have the 6 pin power connections securely in place in the cards? There should be a power cable from the psu to the cards.

newjabba

im using a dvi to hdmi cable on one of the pcs. a friend has the other one and is using a monitor with dvi , we have both tried every solution we have read but no joy, when i put the bios in onboard and disable hd intel , i can use the motherboard port and it recognises the card in device manager, im having a problem with the driver as enery time it says No AMD graphics driver is installed, or the AMD driver is not functioning properly. Please install the AMD driver appropriate for your amd hardware" cant seem to find the right driver anywhere and amd detect doesnt detect product or os. have tried all drivers anyway, clearing out each old driver individually , but surely even without drivers i should get a display ? even if only in a low res.

BloodBath

You're confusing me now. If you have no display then how do you know it can see the card in device manager?

Can you answer my questions?

What are you using for outputting the display? You should be using the cards outputs.

Did you make sure the power connection from the psu to the card is securely connected.

I linked the correct driver for you in a previous post. It should still display without the driver though.

newjabba

when i put the graphics card in and use its ports i get no signal , if i unplug it and set bios to onboard graphics i can then plug the card back in and use onbord graphics vga to see windows and device manager recognises it. i have tried the card outputs with hdmi and a dvi to hdmi cable and getting no signal , my friend has also tried it on a monitor as i am using atv. the power connections are definatley secure. sorry , my last experience with pcs was about ten years ago and even then with old pcs so i might be a bit inexperienced with my explinations

newjabba

the linked driver in the previous post as well as many others gave the same message of No AMD graphics driver is installed etc

BloodBath

Does the board have 2 graphics card ports? If so which one is it in? Have you tried the other one?

What are your BIOS settings?