Ulster Bank down again 2/12/13

buttercups88

seems UB systems are down again, bank cards, atm, online banking etc .... hopefully won't last too long

longhalloween

buttercups88 wrote: »

seems UB systems are down again, bank cards, atm, online banking etc .... hopefully won't last too long

Hopefully not for long.

There'll be hell to pay this time of year if it's down for days.

angeldelight

Fantastic! Only found out after we had eaten our dinner in Eddie Rockets and went to pay...

.stranger

My card's just got declined

buttercups88

angeldelight wrote: »

Fantastic! Only found out after we had eaten our dinner in Eddie Rockets and went to pay...

happened me in tescos with a trolley full of shopping... having one card denied was bad but 2 was mortifying

buttercups88

this was just on sky UB is a division of RBS

http://news.sky.com/story/1176777/rbs-and-natwest-it-problems-on-cyber-monday

Fred Swanson

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Ally Dick

These things happen when you outsource your IT to India on the cheap

Mr Williams

I coundnt withdrawal money today I thought it was because their was a problem with the atm.

longhalloween

Ally Dick wrote: »

These things happen when you outsource your IT to India on the cheap

This is what happens when you cut back on preventative maintenance.

Fred Swanson

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WildRosie

My card was declined online earlier but went through the third time I tried. I hope this doesn't mushroom like it did last year...

delthedriver

Another fine mess, again!

Fred Swanson

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delthedriver

Fred Swanson wrote: »

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At least you have an account to empty!!!!:D

delthedriver

delthedriver wrote: »

Accounts frozen 17.5 million customers!!!!!

RBS were exposed last week for forcing small business customers into receivership and selling them to a subsidiary of RBS.

What next??

Crann na Beatha

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Moonbeam

http://www.independent.ie/irish-news/ulster-banks-customers-experience-severe-problems-with-credit-and-debit-cards-29802876.html

That sucks especially getting stuck at tills:(
Online banking is currently working for me.

Ally Dick

My guess is that this is a SEPA implementation that's gone wrong. When balances are wrong it could be just on the shadow online. This can sort itself out in 24 hours usually. Unless they have royally f@cked up of course! Hopefully not caused by the same Indian who wiped the schedule the last time

whiskeyman

Saw a few people having their cards rejected this evening with trolley loads of shopping.

Crann na Beatha

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jay.i.am

Filled up with petrol earlier and could not withdraw from the inhouse ulsterbank A.T.M.Visa debit was then refused at the till could'nt access the app either to double check funds.Hope its not a repeat of last year.

unclebill98

My card and online banking (mobile app) all worked in the last hour.

delthedriver

Online Banking is working again!:)
Phew!

WildRosie

My online banking app is working but the balance is wrong...

jjbrien

I just tried to buy something with my debit card it was declined then went to an ulster bank atm and got cash. Seems somethings are working and some other things aint.

unkel

Online payments down on cyber Monday. The biggest day for online payments in the year. You couldn't make it up. Missed out on 40% discount on GAP order. UB can kindly compensate me for that

Card is blocked now too :mad:

Too many times entering the "wrong" password. Ulsterbank calling me a liar now too? :mad:

Fred Swanson

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unkel

Fred Swanson wrote: »

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Because they are telling me I entered my password incorrectly several times

That's false. I entered my details correctly.

Nervous Wreck

unkel wrote: »

Too many times entering the "wrong" password. Ulsterbank calling me a liar now too? :mad:

That just being sensationalist.

unkel wrote: »

Because they are telling me I entered my password incorrectly several times

That's false. I entered my details correctly.

No, their system has a glitch and is giving an automated response. No one is calling you a liar and you know it. It sucks that their system isn't working but saying that they're calling you a liar is, ironically enough, lying.

jca

It's working for me again. Online started working first,just bought an app from apple store which was declined earlier.

fartyarse

I left Ulster Bank after their last f*ck-up and boy am I glad I did!

I can't understand why anyone is still with Ulster Bank who doesn't need to be... Didn't they also introduce fees not so long ago?

unkel

Nervous Wreck wrote: »

their system has a glitch and is giving an automated response

Indeed. Perhaps they should word those automated responses more carefully. Telling me it was my mistake, while it clearly was their mistake is not on.

BuffyBot

Keep it rational and drop the emotive hyperbole folks. You're all, one assumes, fully functional adults capable of that.

If I see more posts like a few up above, I won't be happy.

On the plus side, it looks just like a short-term glitch and not a return to what we've seen before.

Fred Swanson

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JTMan

What an absolute disgrace, it seems RBS / Ulster Bank have learnt nothing.

Where is the regulator monitoring their IT systems?

Fred Swanson wrote: »

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RTE say that RBS say this is fixed. Hardly fixed if it is true that the batch did not run last night.

L5

Anyone who stayed with them after the last huge f*%k up has no right to complain. No sympathy for anyone still with them after the last time. They've proven their incompetance. I wouldn't trust them with 1 cent of my money.

km79

L5 wrote: »

Anyone who stayed with them after the last huge f*%k up has no right to complain. No sympathy for anyone still with them after the last time. They've proven their incompetance. I wouldn't trust them with 1 cent of my money.

The fact they introduced fees after that was enough for me to move to Ptsb

whiskeyman

After the last big mess, I was actually half tempted to move to them with the thinking 'surely they, of all the banks, will never be hit be another glitch again!' and should be investing heavily in their systems.
It's probably just a matter of time before many of the other banks are hit by similar glitches.
However, I never got around to it... glad now!

JTMan

Ulster Bank have said that they will pay compensation to those effected by the latest glitch.

Fred Swanson

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WildRosie

Went into the branch this morning to lodge a cheque and withdraw enough to keep me going for a few days if they have any further problems and they seemed to be on a serious charm offensive. All hatches open even though it was quiet, everyone super smily and friendly and tea, coffee etc if you wanted it. I'm never in there so not sure if this is the norm but I doubt it. Can't fault them though, they were very nice and helpful. Anyway, Hope it stays fixed, I hate carrying more that pocket money in cash.

Crann na Beatha

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Fred Swanson

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Mr Williams

Phoenix wrote: »

So everyones debit cards back working?

I tried to get cash out at launch time but it woundnt work.

martingriff

km79 wrote: »

The fact they introduced fees after that was enough for me to move to Ptsb

But you still have fees with PTSB. Okay if you do x or y you have no fees but it is not the same as no fees. BOI are the same

km79

quote="martingriff;87821487"]But you still have fees with PTSB. Okay if you do x or y you have no fees but it is not the same as no fees. BOI are the same[/quote]
My wages go in and that's minimum lodgement met. Same with wife. Transfer over money to joint account and that's minimum lodgement met there.
As opposed to paying 12 euro a month for same 3 accounts with ulster ? No brainer and was very very easy to switch

Ally Dick

km79 wrote: »

quote="martingriff;87821487"]But you still have fees with PTSB. Okay if you do x or y you have no fees but it is not the same as no fees. BOI are the same

My wages go in and that's minimum lodgement met. Same with wife. Transfer over money to joint account and that's minimum lodgement met there.
As opposed to paying 12 euro a month for same 3 accounts with ulster ? No brainer and was very very easy to switch[/QUOTE]

Check out PTSB's unauthorized overdraft rates. A nasty shock awaits if you go a cent overdrawn. This is how they are making their money

martingriff

km79 wrote: »

quote="martingriff;87821487"]But you still have fees with PTSB. Okay if you do x or y you have no fees but it is not the same as no fees. BOI are the same

My wages go in and that's minimum lodgement met. Same with wife. Transfer over money to joint account and that's minimum lodgement met there.
As opposed to paying 12 euro a month for same 3 accounts with ulster ? No brainer and was very very easy to switch[/QUOTE]

Yes and because you are able to do that you get no fees that is great however it does not mean there are no fees in the PTSB which they say in all there adds of course they say terms and conditions but there are still fees just like every other bank. Not everyone can maintain the amount you may need to transfer in

murphaph

martingriff wrote: »

But you still have fees with PTSB. Okay if you do x or y you have no fees but it is not the same as no fees. BOI are the same

BoI aren't the same. BoI have introduced account maintenance fees so no matter what balance you maintain or how much you lodge you pay at least €20 a year in fees.

PTSB are by far the easiest bank to pay no fees with for the majority of people.

BuffyBot

..and we're back on topic in 5,4,3,2..1